National Football League [NFL]
Reviews and Complaints

Absolutely worst experience. I placed an order on December 21st, requesting priority overnight delivery. Today is January 4th, and I still do not have the item! I have spoken to Customer Service 3 times and have gotten the same answer. They are requesting information from the warehouse. The item "has been located" is what is listed on the website. It seems that customer service can't get any kind of appropriate answer, and the warehouse can take their sweet time in responding. Never - Never order from here.

I ordered a Jersey on my son on Sunday, paid for 2 day shipping hoping to get it to him on his birthday - 6 days later.

Tuesday I get an email that it is shipped and it will arrive in 7 days (which would be 9 days total).

I call and they explain that their warehouse doesn't get the orders for 2 days, and that because the particular non custom jersey was in a warehouse that does custom Jerseys, that it could not be shipped 2 days.. They give me $14 off my order.

So I guess I'll put a picture of his present in his birthday card? Ya, that would be a good idea their customer service rep responds...

I "pre-ordered" the new nike Jersey and a customized plague for my boyfriend's birthday. I knew the customized plague would be late; however, the Jersey said it would ship 24 hours within being released. I wanted him to be one of the first with the new Jerseys. I am extremely disappointed and upset that the local sporting goods chains have recieved the jerseys and my order hasn't even left the warehouse. What is the point of pre-ordering the jersey if I can go to the local sporting goods store and purchase the item(and not have to pay shipping) faster? I have bought items from NFLshop.com before, but I will NEVER again!

I ordered a jacket for my husband in early December. The website stated that it was in stock when ordered and would be delivered on time for Christmas. On Dec. 19th, I received an email stating that it was out of stock and would be shipped later. I called to cancel, but there was no category for cancellations on their automated system, and I could not get through to a live human. I then emailed them to request a cancellation. They then called me to tell me that they could not cancel the order because it was already on its way. I checked the online order tracking feature and saw that it had not yet been shipped, so I again emailed them to request a cancellation. They did not respond. In February, I received an email confirming shipment of the item. I AGAIN emailed them, stating that I did not want it and would write "Return to Sender" on the package if it arrived. They responded that it was too late, and they could not guarantee they would get the package back unless I went through the proper return procedures. Today, over a week later, I find that they have charged my credit card, so I again went online to track the order. It now states that it was delivered to MISSOURI (not someplace I have EVER lived). I have emailed them again, but must now hassle with doing a "dispute resolution" through my credit card company. DO NOT DO BUSINESS WITH THEM!

Horrible! I ordered a sticker set that was described to come with 354 stickers. I received 140 stickers and no packing slip to return the product. I contacted customer service and they spent more time explaining to me how busy they were at the holiday season than it would have taked to fix my issue. Needless to say, I never got any resolve and was scammed. I would be very careful giving this company any money. They are not trustworthy.

HORRIBLE service! ordered a gift guaranteed to be here by Christmas and just found out today (3 days BEFORE christmas Eve) that it wont even makeit by New Years! NO RESOLUTION or any help when I called...would not even guarantee they could cancel the order? GO ELSEWHERE, unless you don't mind waiting 3 weeks+!

I had to return a sweatshirt because the sizing was terribly small. I tracked my return and can see that they received it on Jan. 8th. Today is the 22nd and I still have not gotten my money back! In this digital age it should not take this long to get a refund!

Paid for 2 day shipping but have yet to receive a jersey order 9 days later. Have complained but no response. Automated customer service line only, probably because they get too many complaints. If my credit card is charged for 2 day shipping I will be reporting them to the BBB.

I ordered my item 12-14-12 for a Christmas gift and after I paid for it was told it would not arrive until 12/26-1/2 which I thought was ridiculous, but at the same time I had no choice since it was a requested item for a Christmas gift and no store carried it. Just checked the tracking, it was sent out to UPS on 12/26 and is scheduled to arrive today (10 days of shipment). And I thought the United States Postal Service had the reputation of snail mail. In my book so does UPS now. I ordered it Xl and I am hoping the size works out after reading these posts.

I had no problem with delivery, but the same bad experience with the size and return policy. Never again

I ordered two jerseys from NFL Shop. A Kyle Rudolph and a Xavier Rhodes Jersey. I received a John Carlson jersey instead. I was charged for two jerseys. I called to attempt to rectify the problem. haha! So I returned the Carlson jersey and NFL Shop sent me another John Carlson jersey. I call again and was told to return it and my credit card would be credited the amount. Well that did not happen i call AGAIN and was told the problem would be rectified. Did NOT happen. I called my credit card company and they were able to get me credited for the Xavier Rhodes jersey that i NEVER received but i was told the Kyle Rudolph jersey That i NEVER received was in my possession. So apparently i am a liar trying to get a free jersey. Nice way to treat a long time ( about 15 years) customer. So i call again and was told they would look into it, right and i'm the liar! So congratulations NFL Shop you win you lose a loyal customer of many years for the cost of a jersey, way to go. I will NEVER purchase ANYTHING from you again in the future. Please believe that although you have repeatedly treated me like some lying scammer. The error was totally yours and yet i have to pay for it. What a shameful way to treat a customer, it is truly appalling and this whole experience was a joke.

NFL SHOP sent me an empty box with the invoice in it! Said they would send me a replacement cap in time for the Superbowl. Never got here! Do NOT do business with this company. They WILL rip you off!

Brady gets hit in face and has blood and ref oensluEs him for unsportsman like conduct. You have to be f’n kidding me. Officiating is horendous.

Watched Seattle playing Arizona, not a fan of either team but Seattle got totally ripped off by the referees. There was a head to head hit by Arizona not called which they showed probably at least 5 times on replays. Ok let’s say the referees on the field didn’t catch it what happened to review in the booth and player safety. There was also a roughing call against Seattle in fourth quarter that resulted in a touchdown for Arizona later in the drive that was a legal hit. Game seemed to be rigged!

I'm not going to point out one game, but come on NFL! you are making this damn hard to watch

I just watch the Lyons/Packer game and I was thoroughly disgusted with the refereeing. There were 2 face mask calls on the Lyons that the Lyons player didn't even have his hand on the face mask and he was called twice. Then there was a blatant pass interference by the Packers where the guy had his hands all over the receivers chest before the ball even got to the receiver which caused the receiver not to be able to make the catch. I have seen totally disgusting calls that never should have been. What is wrong with your referees? If they an't do the job then they need to go and get someone in there that is willing to make the right calls. I can see once in awhile you having a bad call but these are most of the games. There are a lot of ppl that are ready to start protesting the NFL if something isn't done.

I agree with everyone the referees need to be held accountable! Perfect example is the Detroit/Green Bay game. Those referees made some horrible calls! I feel the referees should be held accountable for their bad calls. They fine the players so they should be fined as well and that would stop them from cheating, especially when it causes a team a game. NFL is nothing less Ike it use to be. Players can’t play the game the way they use to. NFL sucks now...nobody wants to watch the games anymore!

The officials in the NFL are compete [censored]s. They fix games and do not call what is correct. They call based on their own bias to their teams. I will no longer watch, listen to talk about football or give one dime to the NFL. You can make mistakes and never correct them. Error and never be fired. The only way to fire you is to not give the NFL any money and that is what I intend to do. I hope others will join me.

I am done with the NFL now. I see that certain teams always get the breaks, and even flagrant calls go for them. Tonight when the Packers beat the Lions it was a disgrace to the NFL. I am not a fan of either team, but wanted to watch a good game. Only to see it stolen because of 2 extremely bad calls, that the commentators called out too. There needs to be independent review of games this bad, and even victories nullified, or games having to be replayed if they are this one sided ever again, which the next time the Packers, or Patriots or Cowboys or Saints need a win, the refs will be sure and give it to them. I am sure this is from NFL pressure too. It I san absolute disgrace to see things this bad. Every call, penalty should be reviewed by independent review, or something. The Lions lost because the ref didn't want them to win.