National Tire & Battery [NTB]
Reviews and Complaints

This is the second time in row I went to have an oil change and tire rotation and again they didn't rotate the tires so I told the manager and he said he has the same problem over and over with this same tech. The tech waited for the manager to leave and then proceeds to tell me we don't do that because one of my front tires was bald which it's NOT plus it's a front wheel drive vehicle. So I'm waiting for manager to return, but before leaving he gives me 2 free oil changes vouchers.

On October 14, 2019 I paid for a wheel alignment and should have been told that I didn't need a wheel alignment. I went to Auto check to get a wheel alignment on my truck a different vehicle. They were very honest with me and instead of taking my money they told me I didn't need one. They read over the paper work that NTB gave me for my car and stated to me I didn't need one on the car neither. I am requesting my 84.73 back. I have a copy of both my receipt and the alignment report.

I believe that the tech working on my truck did something because he didn't want to do the work and he was under my hood working. My wife over heard the supervisor and a technician describing the work of the technician who was working on my truck
I call and they acting like the incident didn't happen
I believe that because the technician was mad and he was working on my truck any old way

I normally try to give the benefit of the doubt but I am never coming back to NTB. In august of this year I paid $1021.00 to get my air conditioning fixed (only because I was a couple months outside of warranty) through their third party "Big O Tires". A month later, my AC is not getting cold again. So, I take it to get it fixed under warranty. They keep my car for TWO WEEKS, and never call to let me know what is going on, how long it will take, etc. Not a single time. Finally, I get fed up and call and they claim they left me a message (I didn't have even a missed call). So, I go to get my car finally. First thing I do is turn on my AC, it is STILL not working. So, they keep my car again. They asked if it was "convenient" for me to leave it with them again, OF COURSE NOT! Just fix what wasn't fixed correctly! It has been three weeks that they have had my car, and did they call to say what happened? Of course not. It was incredibly inconvenient for me with work, and I am lucky that had another way of transportation since they have had my vehicle for three weeks to fix something that they didn't fix correctly! I just can't believe how terrible this experience has been. No consideration for my time AT ALL, and no updates on what is going on with my vehicle. The people at the store were nice to my face, but obviously don't care for their customers, as they have left me to figure out getting to work and class for three weeks with no explanation as to why.

Brought my car to have a flat tire repaired because I have road hazard coverage. Was called that car was ready. When my wife went to pick up car NTB wanted to charge $58.00 for installing a new tire. The object causing the flat was in a fixable spot. My wife called me and I spoke to the manager in charge, when I questioned why I wasn't called about a new tire he said it could not be repaired because it was a STAPLE and it was 2 holes to close together to patch. I asked again about not being called and he said we can take care of it, we can put the old one back on. I said do it. They said ok it will be about 30 minutes. 2 hours later I called back because I had not heard from them. The car was ready. My wife picked up the car and brought it to another tire place who pulled a KEY out of the tire not a staple. There was only one hole not two and it was easily repaired. Since I had purchased road hazard with NTB and they did what they did I believe I should be able to get my road hazard refunded. I paid $17.50 for the tire to be repaired when I should have gotten it repaired free with the road hazard coverage.

9/23/19-replace front $387.51
9/24/19-tpms light comes on
9/25/19-was told lr sensor bad $76.53
9/26/19-light still on, faulty scanner, drive to another ntb store, told rf tpms sensor bad, can't replace due to cross threaded lug, wanted me to drive back to original store. can't cross charge without manager authority. manager shows up and doesn't identify self or show any concern or empathy. customer service not existent. extremely disappointed and upset with ntb.

To whom may concern:

I went to your location off of Woodfield Rd which was my first experience at that particular location. I had been to your Germantown location multiple times and always got wonderful service. I took it in because my engine light was on, the technicians had may car for about a week, the call me and let me know it's ready. I pick it up and my engine light is still on, I leave it another night to be check. They had let me know it was an indicator light and that it would be looked at. I'm super upset and untrustful if anyone now looking at my car. The light is still on at this moment. I was and charged $1300 for my car to be "fixed" and it is my rent money and also the service manager got an attitude with me by phone and got aggressive. He even got this way was my partner. I called customer service to file a complaint and they "looked" into it. I was promised a call from the district manager to call and he/she never did. The representative wanted to at first give me $50 in coupons. I believe it was super unfair, I ended up getting $100 in coupons. I got an estimates in order to get my emissions test done, it's going to cost another $725 which I don't have and to get my car completely fixed it's another $1800. I'm disappointed, upset, frustrated since I've worked customer service for almost 20 years I was not and have not been given the customer service that I've been used to with this company. I live paycheck to paycheck I can't afford another repair. I was a loyal customer but after the incident at the Woodfield location, I never want to go back.

William Labuda email: [protected]@aol.com

In 2012 for my 2007 Honda Civix EX, I puchased 4 Michlin Tires (P225/60R15 Primacy Maxima) AND a Tire Balancing Contract AND 3 Year Tire Alignment Program. In 2016, I puchased a 5 Year Tire Alignment Program.

Recently, I took my car in for the tire balancing, rotation and aligment service.
The sale person could locate the alignment service contract on the computer, but COULD NOT locate the Tire Balancing contact. He said the company had been sold to Tire Kingdom and that the computer records can only be retrieved back to 2016.

I showed him a Final Bill/Invoice from 2018 noting that the Tire Balancing Service was performed at NO CHARGE, hence indicating the work was performed underder the SERVICE CONTRACT. (See attachment)

Since I paid for this service, my contract should be honored by the new owner, just as my 5 Year Alignment Program is now honored.