Netcare review: Emergency department alberton hospital

Last year I went to emergency department three times complaining about the same pain doctors will just give me prescription and send me, the fourth time I went with an ambulance that's wen they took me seriously. My appendix had ruptured and that was realized after being in hospital for week that is not the case.

I took my daughter to ED Alberton Hospital on Monday 11/09/23 she fainted at school, had fever, was coughing and had stomach ache. the doctor just touched her stomach and gave her multi vitamins, pain meds and cough mixture. never asked about her medical history, or use a stethoscope, check her ears and all, and discharged us. I insisted that they take my daughter's urine sample for testing since she has a history of her right renal pelvis being prominent. Tuesday her mouth was dry and dark(bluish/blackish) called a Paediatrician to check her. when he checks urine sample I insisted it must be taken he found an infection on the tests, he's awaiting the full report to know which antibiotics to give my daughter.

my point is we go to ED for though examination on a patient's case, we should have went to the GP but opted for ED because of the severity of the symptoms, I laid a complaint last year with the hospital but none happened. I want a refund on all the visit I did at ED because they never helped instead we would have died because of their miss diagnosis.

hope you will help