Neteller
Reviews and Complaints

I have paid FINALIZATION FEE on 16 July 2021, against the NETELLER Customer Care Mail. The screenshot for FINALIZATION FEE from NETELLER Customer Care Mail and Payment from my side is attached herewith.

I am sending many mails for update of address verification process and crediting of my payments to NETELLER Customer Care from 16 July 2021, but till now there no reply from them.

My neteller account was closed with 5600 usd 2 years ago.they asked my bank statement for giving me the money many times and rejected.but now, they told me that they wont give my money.i need my money.why they dont give me money.help me to get my money back.

my neteller email is

[protected]@inbox.eu
my name is MST MONOWARA BEGUM

please help me to get my money back from them

Got this mail -
The remaining balance of your neteller account will not be released to you. Please note that this decision is fina

Hlw sir
Neteller my acc unfortunately closed now i want to redund my money i send so many mail in neteller but no reply in neteller
Please help me sir
Thank you so much

my neteller account is closed i can not refund my fund

11.09. 2019 my account was verified attached screenshot from email proof it.
30.09.2019 account got temporarily disabled without any reason or explanation asking for verification again even account was already verified. (Screenshot attached.)
I tried to get money out and now chance . i left account and this year started again with withdrawal attempts.
After first selfie got answer. ( Attached) making totally fool out of me.
So i sent them 8 selfies with passport, driving licence, my 3 different bank statements and they are asking for more and more and more. Sending case from one to another employee. 11 Employees answered on my case and each time they requested same thing.
One of the biggest scam in history. I read news about their dirty business .
I really don't know what to do after all this time? To steal people money without any explanation regarding their Terms of service they have their own rights. They earn commission for every transaction and withdrawal and they steal money our money, my money.

I am begging you to help me fight against those criminals.

Milica Ignjić

My netellet acc has been closed
Then thay ask for document I send my selfi identy card thay acepted but neteller not accept my bank statement
I send my 3/4 bank statement thay all rejected

Now what can I do please help me

Dear sir,
I had a longtime relation with neteller. I made all my transections within their Rules and regulations. Recently they gave me an e-mail containing "temporarydisable your account" and the and another e-mail containing charge administrative fee of 20 USD the whole remaining balance of my account.

Sir, we are Bangladeshi, is it our fault?
What sorts of misdoing we have done?
(Neteller) they made forceful decision of closing account without giving back their money and charges whole amount of money as their administrative fee almost every Bangladeshi account. I have a number of friends who lose their whole savings.

Sir,
It's absolutely injustice. Therefore, I have a humble request to you on behalf of all Bangladeshi victimised please take this issue into account seriously as it the fate of thousands of poor Bangladeshi.

I have been trying to contact Neteller for days now and not help / assistance or response, only automated responses, I need someone / anyone from Neteller to phone me, they do not even answer their phones, 27+[protected].

I phone Neteller son many time, just rings, I sent son many emails to Neteller and not one reply by a human being only automated replies.

I made transaction today of inr 1500/-, debited 1926.36 inr but not credited in my neteller account 1500 inr. There us no proper email contact to write in this. Please solve my issue by crediting or reveresing it back. I written to couple of emails, few bounced back and no reply till from other email i'd. Am unable to customer care which is international number.

My neteller was fully verified & I had deposited USD from my neteller account to my bet365 account. I made some profit there & withdrwan 8060 USD from my bet365 account tk my neteller account. Soon after the withdrwal completed neteller closed my account for no reason. Then I asked them to refund my money to another neteller account or my bank account. I had provided my bank statement twice but without any kind of investigation they rejecting documents. Then I opended another bank account and collected new bank statement but still they are not responding. I'm trying to connect to them but they are not responding at all. I got frustrated with their behaviour & worried about my money.
Regards
Mst Rikta Begum
Neteller Email: [protected]@outlook.com

Sar my name is Abdul Mannan. Today my account is temporary block please help me. I just sent my information. My account last balance is 100 US Dollar
Hi sir my account is block. My balance is 100 USD. My account name is Abdul Mannan and mobile number is +[protected].
But I can't log in right now. Please help me and solve my problem as soon as possible.

Hello,

I have a problem. I had a Neteller account and now it is blocked with my 2200 euros. Neteller support told me to send my passport, selfie, bank statement, photo of my card. I did all of this, but they told me that they are closing my account and not going to give me my money. I was very confused and called them.
They just said:

"Dear Richard Moriarty,
We are contacting you as a follow-up of our conversation over the phone.

Please be informed that as per our internal review, your account has been permanently closed and no further service is to be provided to you and no refunds can be processed. We know this must be frustrating for you, but we have not made this decision lightly. This is a business decision that is final and irreversible. Please do not open any new accounts as they will be closed.

Unfortunately, due to our security protocols, we cannot tell you the exact reason for our decision. This is because we cannot risk giving unscrupulous internet users an inside look into how to circumvent our security systems. We understand that it is very unlikely that you personally would do such a thing; however, this is a necessary step to help protect the security of all of our members and merchants.

We regret any inconvenience caused."

So it looks like they want to bankrupt me. Could you please help me to get my money?

Hi Neteller,

On my credit card 16th Nov, 17th Nov, 18th Nov and 19th November nearly 7 transactions is happened in neteller.
Some unknown person has made the payments on neteller that's transactions are fraud.please cancel the payments on the card which is happened from your side.
Card Number :-[protected].

I am attaching the one transaction id of the payment

You can reach me on +91 [protected]
Mail :-gopala.[protected]@gmail.com
Thanks and Regards
Gopal Bandi +91 [protected]

Hi, I opened an account and when I wanted to verify it, but I realized that my account didn't have my full name as in my credit card (I may have omitted my middle name because Neteller doesn't have a clear specification to enter a middle name on their registration page). Having realized this, I try to edit it my name to include my middle name from inside the account to allow my card accepted for verification, but Neteller says (you cannot edit an unverified account). So, I closed the account and open a new one, added my middle and try to log in. But now Neteller says it is a duplicated account even after I have permanently closed the faulty one. Can this problem be resolved?

On the 25th of October 2019 I made a withdrawal to my bank account only to realise that on the 31st of October 2019 the bank account number I have registered was wrong and I immediately notified neteller and I was told to relax my money was gonna be traced back to my account but till to date my money isnt there! Johnny and Gerganna are agents I have been talking to and Vanya aswell. I think neteller is just a scam!

Contact me on +[protected]
Email: [protected]@gmail.com

Dear Sir, I have Registered, in Neteller, my Account I
D is, [protected], my email is, [protected]@gmail.com, I was asked to pay an amount of Rs408, so as to verify my Account and I have Paid, after that I was asked to Submit, Documents..and I have Submitted 1)/Pan Card, issued by the Government of India, it was rejected, again I have Submitted, anis most other Document, that is Audhar Card, which, is most important, issued by the Government of India, that was also rejected, and I was asked to submit, the Driving Licence, and I did it, that is also so rejected, and I am being to submit any Government Issued, ID.DearSir, all these are, issued by Government of India.

They Should have taken money, after verification, So what shall I do..I need Justice for this, , Regards, Jayadev

I once lost my netteller account and the opened a second one with my second email. As soon as I had done that it stated that I have similar details to the first which is obvious. I would like to this terminate the latest neteller account and continue with my first assigned to simisoqhawe.[protected]@gmail.com. terminate the one assigned to [protected]@gmail.com.

Your prompt response will be appreciated.

I opened a neteller account which was verified successfully and I deposited money to the neteller account which was also successful, now I want to use it for the main reason I opened it which is to deposit money into my olymp trade account, it keeps telling me my payment is declined. I have fund in my account and its verified
why is this happening.
I need it to be fixed please

I m wasting now 23 day. Neteller is not give money. But neteller is saying my case is solve. But fund is not receiving to my bank account. Neteller customers support team is not saying true.
Neteller is saying

Dear gayan lakshantha,
Thank you for contacting us.

We would like to confirm that our records indicate that the withdrawal you have initiated with transaction id [protected] has been processed on our end on 28th august and is currently being processed to your bank account.

Please feel free to contact us back in case the funds to not reach your bank account in the estimated time frame of 24 to 48 hours.

We apologize for any inconvenience we may have caused, but we need to meet our regulatory obligations.

Kind regards,
Lora
Neteller team
Copyright © paysafe group ltd. All rights reserved. Paysafe financial services limited (frn: 900015) is authorised by the financial conduct authority under the electronic money regulations 2011 for the issuing of electronic money and payment instruments.net+ prepaid cards are issued by paysafe financial services limited pursuant to a licence from mastercard international. Mastercard is a registered trademark of mastercard international.