Neteller
Reviews and Complaints

I open an account with neteller, now my account got funded by casino reward of $320 which leads to block my account due to deposit of more than the limit allowed.
Now I have to verify my account in four steps.
1st step is clear which is fund your account.

2nd step is clear which is security questions.

3rd step is photo id, now here's the problem start, tell me which indian documents are acceptable for you as a valid identity of indian government which validates that I m a true customer for you ?

4th step is also concerned as I enter wrong adress in neteller account and now I m not allowed to change it .

Pls help me with 3rd and 4th step .
As it's been so long I m bothered with verification process !

Is neteller a fraud company? I have been used multiple times to upload my original credentials i.e. driver licence or PAN Card No. and also uploaded photo image through webcam but everytime neteller makes so many excuses by saying the following card is being reviewed or will not accept the one which made us to slog from height of anyone its own frustrations

I had transferred 10 USD fortnight back .Since then I'm being tired to get my account verified by slogging netellers so called services

Does neteller make trust to its users or make fool robbing them unnecessary?

Friends don't waist your time and hard earned money the pain I have gone through lets others aware of this.

Neteller and Skrill both are same seeds of different fields

Stay away because I lost my hard earned money for no any reason

Thanks

Hello,

Following a mission to work in France for 2 years, I request the change of country on my neteller account.

I received the confirmation of the change but on my account the current country is always Morocco

I contacted the neteller support 5 times, and I have been waiting since 7 jorus response by email, they have a very poor mail support

it is unacceptable

I made a deposit 10 usd on 13 dec 2017 from my VISA credit card, checked with the bank to get the validation code but bank confirmed that validation code not received. so I cant validate my credit card. please support to validate my card and continue the making payments via my card.

appreciate your support on urgent basis..

Account: [protected]@hotmail.com

Thanks,
Suchindra Gayal

my contact details,

+94 [protected]
[protected]@hotmail.com

i have done a transaction from neteller to skrill. its showing accepted. bt money is not transferred to skrill.
date : 6.12.17
please transfer my amount to skrill. do needful please.
if not possible then please refund my amount.
i have attached the image of my transaction history pag, look after this matter.
name: suman paul
id : 654123
skrill account : paul.[protected]@gmail.com

$1.26 have been Deposited in my Neteller Account from in my others skrill account. Neteller Account was accepting of my skrill accounts money. But $1.26 did not add in my Neteller Account. that time was my Internet slow so I have tried 3 times to give Deposite in my Neteller Account. 1 time was given Transaction success & thanks.
Than My Skrill Account has cutting $1.26.

Skrill Transaction Details-
Transaction ID: [protected]
Reference ID: [protected]
Recipient's email: [protected]@neteller.com

Please Check My Neteller Account- [protected]

---------------------------------------------------
Name : First Name- Md, Last Name- Asaduzzaman
My Email Id Is- [protected]@protonmail.com
Deposit from My Others Skrill Account Transaction ID: [protected]
Reference Id- [protected]
Recipient's email: [protected]@neteller.com
Opening Accounts : 13-11-2017
-------------------------------------------
Neteller Transaction Details-

Type Skrill
ID [protected]
Description --
Date 13-11-2017
Status Declined
Transaction amount 1.26 USD
Service fee 0.04 USD
Credit/Debit
1.22 USD
---------------------------------

I hope Soon as possible problem solve in my Neteller account.

Thank you Sir...

On 26th of August 2017, using my Standard Chartered Bank card ending with number 1943, someone stole my card and used it on a transaction. the transaction costed TZS 121817.71 on Neteller 1393.
I am requesting for refund and details on the product or service that was rendered to the person. This will help in taking legal actions against the person who stole the card as he/she is liable for other stolen materials.

Please assist

Incase of any responses, my email address is mercy.[protected]@gmail.com

I opend an account there. And it is showing negative balance which I never debited nd I deposited money but it didn't showed up. Now I m getting mails to recover negative balance when I tried to contact them via email no replys from them and now I got mail that my account is disabled so I closed my account but still they send me mails about negative balance.

Hi,

I am Md Hasan & I am new neteller account holder. May be my transaction history cross the limits. Then neteller authority disable my account. I give you my account details and some attach file which is screenshot photo document (Transaction history, My verified bet365 account & my passport) please check & review this. I hope, you must re - enable my account as soon as possible.

Name : Md Hasan

Email : [protected]@get.pp.ua

Account ID: [protected]

Security question...
Mother's maiden name? : asd
Name of first love? : qwe
Name of best childhood friend? : zxc

Secure ID
Old : 252812 New: 456723

Date of birth : 10 February 1971.

Address : 06 South Salimpur, Jafrabad, Sitakunda, Chittagong.

Post code : 4317

Thanks
Best regards,
Md Hasan

Netteler after mucking me around for 2 weeks then lying which I have email to proove saying withdraw approved when it wasnt I told them its a lie not approved then they send an email after the email saying approved which I kept the new email says pending .Now my neteller account says withdrawal is complete which is another lie I called my bank this morning they have not recieved the funds at all and can't even see they have been sent .I have an autistic child im a Single mother no child support that money is needed for my son for speech therapy this is disgusting and I will nener tell anyone to use this service please if you are thinking about using neteller dont save yourself from the putrid conduct

When you go on their website, everything seems great and trustful. They have videos on youtube advertising their services and app, and well-designed website. You like the video and want to download their app that nowhere can be found. Well, as far as I found out the app was closed, but it keeps being advertised. When talking to them, it seemed like they were pretty not sure what to say about this situation.
I wonder if someone from their business is aware of what they actually do. Seems like they have no idea.

8 sep 2017, I have received 520 usd in my neteller account, my account id is:- [protected]. after receiving my account disabled, my account is unverified and my account is indian, I am from india. according to neteller terms and condition of account limitation for unverified account for indians is 2850USD, then why they disabled my account stating that limits exceeds.

https://www.neteller.com/en/support#/path/ACCOUNT/Limits/894433252/What-kinds-of-NETELLER-Accounts-are-there-and-what-limits-do-they-have.htm

What are UNVERIFIED accounts?

All members start with an unverified account when they first sign up for a NETELLER Account. An unverified account is a basic entry level NETELLER Account. Unverified accounts allow you to deposit quickly and transfer funds to any online merchant or to friends and family. However, to take full advantage of all NETELLER services, including higher limits, the ability to withdraw and more, you will need to verify your account.

For the majority of our serviced countries the maximum lifetime funding limit of 2, 850 USD for Unverified members. However there is a group of countries with a maximum lifetime funding limit of 500 USD. This means that the sum of all credits into your account cannot exceed 2, 850 USD (500 USD respectively) – including any deposits, transfers from other websites, or transfers from friends. Our system will let you exceed this lifetime funding limit, but your account will be immediately frozen and you will be required to upload verification documents in order to access those funds.in addition to the cumulative lifetime funding limit, an unverified account holder also has lifetime limits for each of various types of transactions.

To view the limits of your account, simply roll your mouse cursor over the green question mark within your NETELLER Account.

To increase your limits, withdraw funds, and take full advantage of your NETELLER Account, simply verify it by uploading ID documents.

Indian account is not come under that group of countries who has a limit of 500USD.

Hi, when I was going to verify my neteller account and sent a picture of my id card I got a mail that said that my account is freezed and that you can not confirm my id type, why? Please check in to that. It is my only identification card and works like a passport in all eu countries. Can I talk to a swedish support please? Sincerely

Or do I need to remove my account?

I requested my payment Rs.1300 from this website to my local bank account on 02.07.2017 but still it is not credited to my bank account(11-07-2017). I tried to mail them a lot of time. But every time they said like transaction in process. Very bad response from them. Not clear response there about the status of my pending transaction. Please dont use this website for any online money transaction.

My Account ID: [protected]

Trying to add a bank account which tells me its still in the system ( I know its a new one ?) 7 emails now and still not resolved despite me being asked to send screen shots of the process I am going through? - Complaints Dept say they will respond immediately! they havent !
I also am trying to update my address but need first to send a letter stating my address - why? I just need the address updating? -Appalling service

Hi
On 7 april I made the terrible mistake of depositing funds in a neteller account. The verification process was a nightmare and soon realised that they were not interested in the verification as they have no intention of refunding my money. On monday 10 april they claim to have refunded my deposit and was told to wait for the refund. After many emails and phonecalls to them I get told that they refunded the money but my bank rejected the payment and they required a bank account to refund the funds. My bank have confirmed that no refund was ever received from netller adn were amused that they would reject a refund! Being an importer I am wise to this scam and refused to give them by bank details. I have emailed them from a different email address as they have blocked my email address and they still refuse to reply to my emails. Even their complaints department have never replied from day one ie 7 april. Just beware of this company as it is clear they are out there to scam innocent people!

i am an user of netteler I am not able to add amount in my act since I created my accout everytime when I used to money in after all the process I did and fill my card details and I get result is ur transaction is declined what I have to do I am sick of this plzzz help me
I am just using it by add amount by transfer from my friend account he is getting money to his act well why I was not?

My Neteller account was hacked and I received 3 emails from Neteller for 3 transaction to paypal accounts total 1750 Euro, I contacted customer support to informing them it's unauthorized transactions and I didn't sent this transactions to anyone. After a lot of emails they suspended my card and refused to refund the money, and their excuse was I have to get police report in my country then I contact them, I told them it's your website and you are responsible on secure the accounts but they not reply to me anymore.

Dear Team,

I fail to understand why my id proof is not accepted by your company. I did not expected this types of service from your side this is indicating that your services are not better and i need to switch on other company.

Please see i have submitted a valid id proof which is issued by India Government.

Request you to please upload my id proof with my ac and process the successful verification. So that i can continue the services with you.

My Details:-

User Name:- chandan.[protected]@gmail.com
Account Number:-[protected]
Name:- Chandan Prasad
Contact No:- +91-[protected]

Hope you will understand my issue and work for resolution.

Dear Mr. Michel,

Your account has been reviewed. Due to NETELLER's inability to properly validate the information within your account, we cannot provide services to you anymore. The decision is final and not open for review.

Thank you,

Jelena
Member Security Specialist (2391)

http://www.neteller.com

cid:image001.[protected]@01C95918.B8511AE0
This e-mail message is intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message.

From: [name removed] [mailto:[protected]@yahoo.com.br]
Sent: Thursday, August 20, 2015 3:06 PM
To: Investigations
Subject: Account permanentemente fechada

Prezados,
tentei entrar em minha conta neteller vinculada a este email e não consegui acesso, pois a conta constava como cancelada permanentemente, todos os procedimentos de segurança foram feitos e ativados, documentos e comprovante de endereço e o cartão de crédito Net+, porém a conta foi cancelada e não houve nenhum email informando o motivo ou qualquer outra razão, em contato pelo telefone da região Brasil, a atendente Gisele me informou que não descobriu o motivo para que a conta tivesse sido fechada, gostaria de reaver a conta, pois não havia dinheiro pois eu estava juntando para poder posteriormente fazer o saque, agora que possuo quero guardar em minha carteira virtual e para poder sacar.
Foram abertas reclamações no suporte neteller e não resolveram e no ombudsman, aguardando resposta.

Dear,
I tried to get into my account eteller linked to this email and I could not access because the account listed as canceled permanently, all security procedures were performed and activated, documents and proof of address and credit card Net +, but the account has been canceled and there was no email stating the reason or any other reason, contact us by phone from Brazil region, Gisele attendant informed me that not discovered the reason why the account had been closed, I would like to recover the account because there was no money for it I was gathering to be able later to serve, now that I have I want to keep in my virtual portfolio and to be able to cash out .
They were opened on complaints and Neteller support not resolved and the ombudsman, waiting for reply.

Neteller told me that:
Dear Mr. Michel,

Your account has been reviewed. Due to NETELLER's inability to properly validate the information within your account, we cannot provide services to you anymore. The decision is final and not open for review.

Thank you,

Jelena
Member Security Specialist (2391)

http://www.neteller.com

My account on neteller is [protected]@yahoo.com.br
Thank you