North Texas Tollway Authority [NTTA]
Reviews and Complaints

I had a active TollTag account at the time of charges. I receive a ZipCash bill for a hugely inflated bill. NTTA refused to reduce my bill to the discounted rate EVEN though I had a TollTag account at the time of the Transactions! THIS IS A SCAM. Someone needs to get control of this Organization for their unethical business practices!

Did you pay that outragous bill that they did not bill you before hand?

I bought a new truck in September. Put my toll tag from old truck in new one till my new tags arrived for new truck. Then I get the Zip -pay invoices for all tolls incurred. NTTA says I owe inflated rate because- even though the tag registered, it did not match tag on truck on account. My position is that payments were tendered. They could easily haved charged to the account. I paid NTTA over $1, 000 in tolls for 2017 and they insist on making the additional funds from tag rate to Zip rate. Basically double.
NTTA is a private, for profit, organization! They should not have this kind of Usery, abusive power!
When is action going to be taken against this abusive organization?

If you did not report the change in the vehicle ownership, how is NTTA supposed to know that it does not belong to you. The licence plate belonged to you in their records. You were charged for two vehicles because you had one plate listed as yours that no longer had the toll tag in it and you had a toll tag in the other vehicle. All the scanners and cameras care about is if a tag is in place that tag gets charged the bill and if there is no tag, the owner of the plate gets charged. If you had followed through and reported the sale of your vehicle either to NTTA or to the state tax offices you never would have been charged the fees after you sold it.

The vehicle on this NTTA notice. Is not my vehicle. MY VEHICLE. is a van.
Not a car. Invoice ID [protected]. Account ID 7466066 .

I got the bill sent to me charge for the vehicles belong to somebody else

I got charge for some one else vehicles

NTTA unable to keep proper records.
I have been using my vehicle for the past two years on the toll ways and have the massive amount of credit card debits to prove it, yet this month I get a bill saying I ran a toll and they sent me a bill for $2.60 + $10.00 late fee. Puzzled because my credit card is being billed, I call and they have no record of my current vehicle on file.
I call and ask to speak to a supervisor. (the young customer service lady that answered was nice) but when forwarded to the supervisor, he/she never picks up and I get disconnected without solution.
Not happy!

Irving, TX is issue toll tickets to anyone that doesn't have a toll tag. They don't even have the toll booths open and they issue 7.95 tickets randomly. I just go another one the other day and it wasn't even my car. Mesquite, TX also does this with their red light camera tickets. It doesn't matt er if you are standing still at the red light, or have the right to turn on red they issue the ticket anyway and then hit you with three times the amount of the ticket for next three years as surcharge fees.

Department of Public Safety is now issuing old and resolved tickets from expired licenses sothey can keep your license suspended and you in debt on surcharge fees and license reactivation fees. At what point does the public shutdown Municipal Service Bureau and Department of Public Safety for falsifying records so they steal thousands of dollars from the "Public?"

I too have been charged for a vehicle not belonging to me. I purchased a vehicle a few months ago, registered the temporary plate to my account, and during the time the plate was legally registered to our vehicle, another vehicle with the same temporary plate has been running through tolls in Austin (I live in DFW and do not travel to Austin). The tolls have been continually hitting my account. After calling to dispute, NTTA, TxTag and Municipal Services Bureau all claim there is nothing they can do. When given the plate number, their system shows no instances of violation, therefore they cannot review the tolls or find video evidence. Isn't there a burden of proof on the tolling authorities? How can they bill me for tolls I did not drive through without anything other than a plate number someone could have easily typo'd, or written on the back of their car with a sharpie? Video would clearly demonstrate that the vehicle in question does not fit the make and model the temporary plate is legally registered to.

Additionally, it is not my responsibility to track down the problem. If they cannot provide video proof of the tolls, I should be immediately refunded the money and it should fall on them to discuss the issue between the different authorities. This whole system is a joke.

I have read comment after comment about extortion from North Texas Tollway. Stories very similar to mine. I was traveling to Carrolton from the Hill Country to transport a couple of dogs to a rescue. I ended up on this toll road without notice or a way to exit. No communication to drivers until it's too late.

I figured I'd get a bill in the mail and I did...Over a year later. A collection notice after I received a phone call from these shysters. I explained in the call that I never received a bill and didn't know who to contact about the toll and why. Then, I got a bill in the mail. Funny how that happens, right? I also told them I refuse to pay the late fees when they never send a bill or a statement and I had no way of knowing who I needed to pay this toll to. Of course, they told me I had to pay it and I explained, "It ain't happening".

A few days after receiving the first bill I had seen in the mail, I get another call from someone who was rude and kept interrupting me when I tried to explain the situation. She had threatened me with not being able to register my vehicle or get my license renewed and possibly being cited for not paying the full amount. After trying several times to explain the situation and being interrupted by her, I slung a few explatives at her and hung up out of frustration. Then, I got online and got a number for an omnibudsman for this place. I tried 3 times to leave a message which each time, got cut off after about 30 seconds. I couldn't do much more as I was frustrated and had to leave for work. I didn't think my voicemails went through, but apparently, they did. I got a call later this afternoon from someone stating they'd take off the late fees if I paid the original toll. I don't mind (sort of) paying the original toll. I'm not paying 5 times that amount for late fees when I never recieved a bill and had no clue who to pay or how much I actually owed.

This entire situation seems to be purposeful, intentional and illegal. There are too many similar stories and shady collection practices, which are illegal in this state. They know it but do it anyway and our fine politicians allow companies like this to continue to operate in this state while they extort the rest of us. This is crime syndicate level extortion and I hope everyone involved ends up charged with crimes-including any political entity that allowed this to happen and continues to allow this to happen. This is nothing short of criminal behavior and needs to be stopped. A class action lawsuit should be the least of their worries. This level of corruption needs to be dealt with but our idiot politicians are too busy playing politics and taking away citizen rights to care.

they sent me a 2nd notice for a fee which I never received the first 2 letters they apparently sent me. I want a refund after seeing people here are being charged for not receiving the first 2 letters!

I just got a bill for $38.54 from Professional Account Management, a collection company, for using the Lewisville Toll Bridge on July 31, 2016. I received the debt collection bill on Nov. 16, 2016. Apparently there were two charges for $1.77 each for using the bridge. I never received a bill from NTTA. I have perfect credit and this really makes me mad! If I do not pay this bill NTTA threatens that it could potentially fine me $500 or impound my car - for their mistake! Meanwhile, I will not be driving on any toll roads around here! $35 dollars of fines for $3.54 of tolls? When I get other toll bills here (which is rare) they are usually sent quarterly, so am I even late?

My family and I were visiting Texas and came to an unexpected toll that did not offer the type of payment we had so we had not choice but to go threw it. I cannot believe how dealing with this has turned into such a big scam. I am even more shocked at how they treat out of town guests who are not trying to skirt the system just simply not familiar with it. I mean they knew by my license plate that I was from out of town. A couple dollar toll turned into 38.17 bc notices not being received or mistaken for junk mail. I can promise you this. Bc of this I will not return to Texas for ANY REASON. If I have to travel in that direction it will be just using the interstate and will not come and give the state ANY more of my hard earned money to vacation there. After passing this info onto several of my friends they feel the same with some even telling me stories of them going threw tolls in Florida for the same reason and Florida recognized they were visiting and never sent them a bill. This is a horrible way to make someone want to come back and spend money in your state. Must be pretty desperate in TX to have such a scam. ADIOS! Texas I will never return.

Ditto, ditto, and ditto to all. Legalized theft! And yes I agree with the comment Texas does have state taxes. 8.25% sales tax AND toll roads are a double state tax. Texans are getting screwed and most people don't even realize it.

Have been in ongoing discussion with NTTA - very polite. However - the NTTA never - has never and can not do anything other than say they did- send any invoices. October, November, December, January - Nada - Februrary I owe almost 300 dollars and two days later I get a collection letter from California - Come to find out the Collection Company is in house - that in my book smells like a scam. I have a lawyer sending letters telling the collection company to back off - a letter for NTTA to prove collection efforts - and remove the Habitual Violator tag... and working my way up the ladder at the NTTA - this is a class action law suit in-waiting and would be a good Trouble SHooters News report. It is deceitful, probably illegal and I would like to pursue the issue. Anyone know a Texas Senator looking to gain some publicity for addressing government sanctioned misbehavior.

NTTA Thieves with a license to steal. That is ALL I can say.

I am having the same situation everyone else is having with a twist. I am getting billed by two separate collection agencies, Alliance One and MSB for what appear to be the same bill. I was threatened with the same thing, being arrested if I did not pay the bill by MSB. This is a rip-off. I used the toll road in April of this year and did not get anything until July! Then it wasn't just one bill it was two. None of this makes any sense. I am going to turn this over to my attorney through my legal protection plan and let them take care of this issue. This is absolutely ridiculous!

Wait until you hear this one. At first I thought it was a scam! I live in Florida. Last time I was in Texas was 25 years ago when my Aunt was dying. Today I got a notice that I owed $4.80 to NTTA. I checked my car and plate was intact on rear bumper. The only time the car has ever been out of Florida was 5 years ago when I drove to Maryland. I call a number given, wait for 30 minutes and then click -- call was ended. It was 7 PM here so I figure they close at 4 so just cut me off -- to go home no doubt. On the web site I found a comment section and so I send a complaint -- told them TO CALL ME, LEAVE A MESSAGE WITH A NUMBER FOR A PERSON I COULD TALK TO OR TO KEEP CALLING ME UNTIL THEY REACHED ME. -- otherwise, I will blow them off. If they come after me, I will make sure every news organization hears MY story! What in the heck goes on?

I received tolls totaling about 170 from the ntta and hit a hard spot. 3years later I received a letter stating that I wad to appear before a judge for a 90.00 ticket. Allow me to explain, the company "ntta" sent swcredit a collections. Then they sent the dps "public authority" a citation Issued by the ntta. When is It ok for a company to issue a ticket? So I pay the ntta the 90 dollars and call the jp. They say the ticket after I paid the ntta mafia is 319 unless I pay the tolls. First, ill gladly pay 170 for the original tolls. Not 398.00 for admin fees, all I say is they better pay good to type that stuff up. That's a 600% increase people!

I used 121 toll way twice and just paid $42. China based investors are getting my money. You are crooks and should be put out of business. I'll never take another toll here in dallas area!

Got a 3rd and final zip cash bill but had never received one before. I have a toll tag account. The bill was for a car I don’t even own anymore. I called and was told that the amount due was from 2020. It’s 2023 why is this the first time I was hearing about this, the first girl who was helping was rude so I asked for a manager and the escalation manager was rude and condescending. He said that it was with legal and couldn’t be touched. Of course being frustrated I was getting angry as he was telling me that my car was not added to a toll tag until after that bill in 2020 was sent. When trying to explain to him that I had a toll tag when I purchased the car in 2019 he told continued to tell me I was wrong. When I asked to speak to his manager he told me he was the only manager I could talk to. I requested again to speak to his manager and he once again told he he was the only one. I even asked if they can’t give out the managers number that they could just give me a call back at a later time and he still said that he was the only manager. Finally after back and forth with him he did finally admit to having managers he reports to but stated that they don’t deal with customers or accounts. I finally got fed up and disconnected the call.

5 random charges of 20 bucks a pop (100 total) from NTTA this past month (July 2023). I don't even live in Texas anymore. ?! Disputed the charges with my CC company and was refunded almost immediately. NTTA is BS.

On Texas 183 TEXpress(Toll road) west

Between N O’Connor Rd & N Mac Arthur Blvd is a big hol on the road, can you fix it? please.

I have made payments twice on the same toll account but I still get billed for it. The current bill does not show any history of me making payments and now it's in collections.

I paid my toll charges $12.45 3/22 Why are you billing me?I haven't traveled? I called agent removed late charges. Now I'm booked for $60.65

? Why? Please stop billing me fraudulent charges.

The website is so confusing, SO awkward how tolltag and zipcash are related, but NOT? Terrible web design = huge amounts of wasted time for Texans. Someone needs to be fired.

I had a toll acct & paid a bill to close mt accr using the app & some how my card was saved. They billed me $20. I closed the acct with $20.99 as a credit and told to wait 60 days for refund. Then after that 60 wait another 60 days. They claim to have mailed the check 6/10 but I have not received although my mail is being forwarded. Money is lost.

I call after I got a collection letter on a bill that I have paid. The collector was really rude did not even attempt to help me instead told me it looks like you did not pay and hung up on me without hearing anything I had to say.

NTTA is a complete scam. Did you know that you have to register to get a discount for 2+ riders? Oh yeah, you have to register 15 minutes prior of using it, and register every time you use it. Complete rip off.