North Texas Tollway Authority [NTTA]
Reviews and Complaints

I have an existing NTTA toll tag account. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. I call in around august 15 to customer service and the rep said she’ll add these bills to my account. I come back from vacation and i have collection bills! Call in to see what happened and the manager said i have to pay the fees and nothing they can do! This is a bad business practice and this company is stealing our money. Because the previous rep didn’t do her job right, i have to pay expensive fees. I could understand if i failed to call but i did and still have to pay those fees.

Card was on file from 1/1/2020 then my card stopped being billed In march and it didn’t get a notice till July and not billed credit credit that had toll money available every month or a replenishment of 40 dollars yet I was never InFormed of collection problems until 3 months later when fees were inflated notices were not delivered to address until I had$2999 was due in august. Payment plat is 180 a month which I can’t afford. However I am upset that I wasn’t notified that my payment were not going thru so I’m convinced that it was a system error because even now I receive emails that transaction were unable to process never received that email. Therefore I am requesting all late fee be removed

I bought a motorcycle in TX but live in AK. However I have my children from TX every summer and only bring them up to UT.

I went one time on a toll road in TX. This happened in May 19 of 2022. They sent only one letter to AK I be just got here today 08/20/2022. By the time I called I was in collections for 62.00 for a 9 dollar toll. Tried talking to a rep nothing they could do. This is abusive business practices. NTTA only sent one letter and also could careless of circumstances.

I received an invoice to my home at 112 N. Grand Avenue in Sherman, Texas. When I logged on my PC, it promised me a discount if I signed up for a tag. I tried several times to take advantage of this, but it kept kicking me out when I used that option. I figured that it was an incompatibility with my browser, edge.

I went to chrome and the same thing happened. I decided to sign up for an account and I used the exact same information, same TX license Plate, same name and address.

I made a payment for half, hoping that I would get my credit that I was promised eventually. Not only did I not get my credit ever, but months went by and when I thought that I was paying on the bill, it was only raking up huge charges for not paying it, to the tune of 150 bucks. A few trips on a highway cost me that much because your web system and data system stinks.

I worked for the Municipal Court and I understand how different systems are not connected. But this is a system within your own organization. How can I sign up with my license plate and you not find my outstanding bills? You must have gone with the LPTA bid on this web design/data design project. This isn't fair to your customers at all. I went to my account online and tried to close it so that I could get my $40 credit back since I moved to Louisiana. Again, it wouldn't work. I changed browsers with the same issue. I checked for a pop-up blocker. Whomever you hired to design this didn't error trap this and should have made a notice pop up if there was an issue. Poor Design! By promising discounts and then creating an environment where those discounts can't be given out, you are at fault for deceptive trade practices. I can imagine a class action lawsuit is going to be the only way to fix this?

I rarely use NTTA and this is why: everytime I do, I pay the bill immediately but get notices of non payments and late fees. The last time, I got four separate bills, with four separate amounts, paid them all and got one FINAL NOTICE of non payment for a bill I never got. NTTA had no record of any of the previous bills I received and paid and had no idea why I got those bills. After an hour on the phone, the end result was that I had to provide official bank statements showing what I paid to them for my account to be cleared. Today, I get SECOND late notice for a $17.66 bill which was paid out of my account on 715/22. Total is $42.66. Same issue as before. I should not have to provide proof from my bank of payment to NTTA every time I use the road because they can not keep accurate records. Every time I call, no one, including managers ever knows what's going on or has the same invoices as what I receive. They 'have no idea why I get those bills or why they have no records of my payment '. And then the responsibility to PROVE that I have paid bills 'that don't exist other than one big delinquent bill totalling the same amount' is on my shoulders. It's a hassle, totally ridiculous and complete incompetence on NTTA behalf.

In 2021 I was sent a bill for driving on a tollway in Texas, but I do not live in TX. After calling multiple times and explaining that I was not in TX on the said date and that I had proof I was in CO I was accused of lying. I then noticed that the license plate in the picture was an O and not a 0. They billed me when it was another license plate. I had a customer service rep claim it was going to be taken care of but it never was. They actually denied my claim where I uploaded proof of my license plate and the one in the picture. I even looked up the other license plate of the actual plate in the picture and it is a completely different vehicle. After months of dealing with it I finally just paid it so I didn't have to deal with them anymore.

820 to Euless Texas tollway is normally around $5 but during rush hour (5pm) charge goes up to $20. This is a very small stretch of tollway and to charge fees like that is literally highway robbery. I'm sure you've heard that one before.

How can you take up miles and miles and miles of previous freeway and turn those lanes into tollways and force people to pay exorbitant rates like this? And where is the monthly report sent out to the public so we can see where all of this money is going? This is a shame that you would do this to the good people of Texas. This is criminal!

Airport parking at Love field in Dallas is free for 100% disabled veterans. I served 30 years in the Army and am 100 percent disabled from wound in combat. Stated on their web site with instructions. I parked there for 4 days and was automatically charged $80 by NTTA. I called customer support and was told they acknowledge I shouldn’t have been charged, but they don’t get refunds or credits. I talked to a supervisor and she confirmed this statement. i need someone in a leadership role with authority to make decisions. Please help.

CSM (R) Joseph Dallas

[protected]

[protected]@yahoo.com

I called June thirteenth to have a NTTA cash bill situated because it was due the fourteenth and I was billed even though I have a tag account. The guy I spoke to told me that he situated it and that instead of paying seventy dollars I would pay forty dollars and that I will see my account charged. After hanging up I see $132 charged to my bank. I call back and they realize that it was the wrong last number of my plate. Then I was told that a claim would have to be made because they cant just refund my money. However, they aldo charged me an additional forty for my actual bill so that I don’t become past due, even though I did my part in trying to resolve this before my due date. Not only that but I hang up and then get an email four days later saying my case was closed so I call AGAIN and they said a wrong ticket was made so a new ticket was filed and can take even longer to review. This is just ridiculous, we are in some very hard times and to be treated like that kind of money doesn’t matter and taking their sweet time to review and refund is just absolutely absurd. I want to file a complaint on the supervisor who I was on the phone with for an hour because she was already the third person I had spoken to on the thirteenth and she just waisted my time, didn’t resolve the issue, didnt notate, didnt issue my refund process, no confirmation number and no kind of understanding about the severity of the error that her employee made. I work extremely hard for my money and to keep being told that I still cant get my refund, is truly ridiculous. I called back and the new supervisor I spoke to said he didn’t see anything on this issue and immediately issued me a reversal so now my $132 has been refunded yet my NTTA account is now in negative and he said that he didn’t understand why and will have to speak a supervisor and see why I owe any money if I paid what I owed that day plus someone else’s plate due to the reps mistake. To no surprise no one called me back and I officially cannot take any toll roads because my account is negative due to a reps and supervisors incompetence and inability to solve an issue for a customer that has never had any issues.

I have been under the assumption that my account was in good standing since I have a card on file and never received a bill.

Today I found out that I had over $185 in late fees and was in collections. Paid in full just like last time and changed my address again, over the phone.

Almost half of my bill was late fees.

Today I believe that everything is good but the over charge and the idea that everything is ok after it has happened twice, is frustrating.

Why the hell am I receive zip cash bill in the mail for recent tolls when I have a toll tag and it has a active card set up for account replenishment?
I understand that I have a zip cash bill, account id [protected] for the amount of $217.79
but why the hell does it say my total for this bill is $496.75? please [censored]ing explain yourself when I have a toll tag and it has a active card on file for account replenishment?
I hope you have a very good reason!
because I have talk to a customer service each month about this zip cash. I made sure my card was active and it was to replenish the funds and that any tolls I receive would go agaijnst this card!
so why the hell does this zip cash bill with due date of 6/24, account [protected], say a total of 96.75 and it states an amount for new tolls and new fees?
do I not have a toll tag [censored]?
do i
do I not have a card on file that is activate that is set for account replenishment [censored]!
I need a call from a manager immediately! no one but a manager! to my phone # [protected]!
I need it nlt tomorrow, 6/10!
don't you forget that!

This not really a complaint. More like a concerning traffic on service rd. Rowlett TX. Rowlett High school.

Last two months 3 times I almost rear ended parents Parking on service road to pick up their kids. There’s no signs to tell people no parking so therefore if you have no signs the city of Rowlett police will not enforce it.

If somebody does rear end a parent parked on the service road who is liable is it NTTA or the city of Rowlett. I believe you put the signs up the city of Rowlett will take care of it. And keeps NTTA out of court.

Thank you

Dwain Cearley

7004 shipp rd.

Rowlett Tx 75088

[protected]@yahoo.com

In October of 2020 we traded in a vehicle at Lute Riley Honda located in Richardson, Texas. The dealership failed to remove the plates, despite promising to do so, before sending the car to a local auction. When the car was sold the new owners kept the same plates in order to avoid paying registration fees and tolls. It appears they even falsified the records to make it appear they bought the car months later. The DMV sent this information to the NTTA who now insist that we owe them over 100 dollars in tolls. We have documentation that proves we haven't seen this vehicle since trading it in. However, NTTA has proceeded to send our invoice to a collections agency. We can not afford to pay other people's bills and are left with little recourse but to seek legal representation.

At least 440 dollars of my 482 bill is late fees from a few years ago I didn’t pay due to not keeping up with bills (cool, that’s my responsibility and my charges that I am responsible for). I recently took a toll for 2.70 and said to myself I will call to pay that so I will not get added late fees that equal up to 75 extra bucks per toll. I called and got “Shaniqua (or something similar)” who kept repeating and laughing at the balance due saying me paying 2.70 cent was a waist because late fees will still be added. I told her I do not need a rebuttal I understand the balance due and would like to make the 2.70 cent payment. She proceeds to tell me she is not the one who owes 480 something dollars. I told her to transfer me and she kept laughing and saying no so I cussed her ghetto unprofessional self out. I’m literally trying to pay an invoice that was newly added. Yet she is saying rude stuff to try to make customers feel low about not paying a full balance at once when most of the bill is late fees. She act like I owe her. I guess the 2.70 might have reminded her of child hood trauma or something. It’s always funny to make assumptions and laugh when the best job you can get is calling customers “baby” on the phone. Ghetto trash I would love to walk or run into her one day just so I can pray she laughs and tell me my balance to my face.

I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. Meaning I couldn't register it online until I paid off what I owed. After a month or so of some pretty big payments and after finally getting an employee named Sharmaine Brown to email me a receipt I was able to take that and a copy of my zero balance toll account to the tax office and get my car registered. So this year I get the registration in the mail again with the same flag on it. My balance on my tolls is zero. So of course I call NTTA and they say it's the DMV's fault for not lifting the block. I call DMV and I'm on hold at work for 40 minutes just to have them tell me they never received any notification from the NTTA to lift the block. So two little kids pointing at each other while I'm getting stuck for someone not doing their job. I called the NTTA to speak with a supervisor and after waiting almost 20 minutes I was disconnected. I have sent an email to their customer service to get something done with exactly what is needed and have yet to hear anything from them after a week. They say 2-3 business day. This is really starting to become my nightmare. I need NTTA to send the notification and have someone literally make sure that the DMV lifts this block on my registration. They also need to fix the spelling of my last name on my account. PRATT not PRTATT.

I had to update my payment information because of identity theft. I paid my tollway bill, paid my $40 replenishment fee, and ensured that my new debit card was active for my account. Once the $40 had been spent, they did not automatically draft the replenishment fee. I then incurred charges through Zipcash and was not notified of the charges for 3 months. They claimed they sent me letters but I did not receive them and the post office has no response on why I haven’t received my mail. They admitted that they sent no email correspondence. They will not honor the Tolltag pricing of the Zipcash bills, despite my being a Tolltag customer for over 10 years. I now have a bill of over $400 that I cannot pay. The photo submitted also does not reflect what I actually owe, with the total amount owed being $441.14, which is a completely different complaint altogether that I am ignoring for now. I simply do not have enough to cover it. Despite this, I must pay it before they will resume my Tolltag account, so until I pay it, I have no option but to avoid the tollway, which means adding 30 minutes to my daily commute, resulting in more gas, meaning less income for me to afford my bill. They will not let me do a payment plan or settle for what would have been the Tolltag amount. They are offering me zero alternatives.

KVV4243

2006 GMC

I sold this truck in September 2019

acct [protected]

I sold a car in December 2020 and submitted the needed notification online to the state of Texas. I continued to receive zipcash bills from NTTA and contacted them each time to tell them I no longer owned the car. Each time I provided the paperwork and proof of sale they required. One of the last times I talked to them the guy told me to follow a different link and method from what was given previously. I went through that process twice because it was denied the first time with no reason given. I’m now getting collection calls and letters on a regular basis even though each time I receive new contact I again jump through the hoops they tell me to. I’m so sick and tired of providing the same thing over and over again but people continue to say I owe a balance that I do not because it all happened after I sold the car. This is extortion at this point since I’m being threatened by someone saying the amount I owe will be more if I don’t pay or face judgement. Acct [protected]

I received two bills from NTTA within 10 days of each other. One was from services from November and one from December. Both of the bills were paid by two different checks from my bank’s “bill pay”. Both amounts were subtracted from my bank on May 9th, but supposedly posted on May 10th. The first bill was due on May 6th. I received another statement from the first bill, and it included an additional $10 for a late fee on a $16.10 charge. I called NTTA, and the representative was nice as she explained that after talking to the boss, I had to pay the late fee. The reason it had not been credited to my account was because they had changed my account number at some point, but I had plenty of funds in my old account, to pay the late fee. My complaint is, if I had money in an account and they have had it for a while (years) then my payment was not late. In addition, why not return overpayments instead of sitting on them?

The guy was very rude and impatient. He kept yelling at me when I asked him to repeat what he said (he had a thick accent and he was mumbling). I was confused by the charges since I am enrolled in autopay but got bills for nonpayment. I told the guy I needed to double check and he just hung up on me. I get that this isn't the best job but if you hate it this much, stop wasting my time and yours and find something else.