NuWave
Reviews and Complaints

I bought the new wave oven and have used it occasionally. Now after 3-4 years the dome has melted; the last time so bad it warped and doesn't fit the base. I called about it, sent pictures and they said the warranty was up and that I sat it too close to the stove to melt it. I did not do that. They will sell me a new one that is NASA built for $40 or so. So they knew they have a problem and reinvented it to withstand the extreme heat. Now they want you to buy it. I will not and throw it away and tell everyone I meet how bad they are. There needs to be a class action on this.

Many people like the oven but there is no advice from the manufacturer on how to prevent the cracking. Perhaps if a "warning..this dome will crack within 2 years so look for a 2 for 1 sale"

I agree something has to be done a class action lawsuit, all the domes are cracking from heat and ripping all of us off on shipping, i have a nuwave as well dome is cracked and warped the said id have to pay 49.99 plus shipping for a new dome, its their poor workmanship causing the problem not ours

Everyone I know that has one of these has a defective dome. No matter how careful the domeis treated, it cracks from heat and time. There needs to be a class action lawsuot to get reimbursed for this arcane feature. The heat is a sinequanon to the cracking and what oven is not going to be heated?

I JUST HAVE TO SAY IT'S A RIP-OFF DOESN'T COOK IN HAVE THE TIME.THEY SAY A PIECE OF CHICKEN BREAST COOKS IN THIRTEEN MINUTES.I TRYED IT AND IT WAS NOT EVEN CLOSE TO COOKED IT TOOK THIRTY MINUTES THE ONLY THING I USE IT FOR IS BEACON AND STILL TAKES EIGHT MINUTES TO COOK
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I swear I'm never ordering anything off an infomercial again...I ordered this stupid thing off their website. First they try to sell you everything under the sun and want to charge shipping and handling fee for everything seperatly.. .. If you do that your Oder will be around $500
The website is confusing! So they advertise buy the nuwave get a second one free ( pay the shipping).. Nothing is ever free ! also get a set of stainless steel pots free (pay for the shipping) . I went for the pots and pans. .. After receiving the package in the mail there were no pot and pans ... So I called them, they said I didn't Oder the free set of pots and pans... And if I order them now they would give it to me for 69.99 pluse 29.00 shipping ... All I can say is WHAT ? ARE YOU KIDDING ME! I'm sending it back and losing out of shipping and handling cost ... I'll make sure I tell everyone I know don't bother with this crap.. Scam!

we never opened the boxes, supposed to be a 2 for 1 deal. we sent them back for a refund and paid the shipping which was over $40.00. we already pd. $170.00 for the purchase with 1 payment left but we didn't want it. we got a refund for $ 79.00. that makes no sense at all. what can we do is let people know what a scam this is. I will put this on every website I can and call the bbb. ronald and bonnie gruber from oakdale, mn. 55128

We used our Nuwave oven for a few times when the dome cracked then broke within two more uses. We are trying also to reach them to see if we can purchase a dome or replace it. Any ideas on how to reach customer service? The cooking system otherwise was perfect, and who cares if you had to "turn" your meat, , there was grill marks evenly on both sides!

Why does the dome fail on this thing with very little use.

I had my nuwave for a little over a year. The dome is totally broken from in home use. I tried to contact them but the service number was disconnected. I did reach a live person on their line as if i was a new customer but they couldnt help nor were they interested in my issue. I then emailed the company and thus far a month later no response. Good Luck to those that currently have one and to those that are thinking of buying one you might want to think twice before purchasing it.

The worst thing so could do is order from this company. first step b efore ordering anyting is to Google - See all review before ordering anything off of TV. Second Step - find out who own the company - with nuwaveoven. IT is 2 men working out of their house. third if you cannot get in touch with them don't walk but run to Bank and stop payment. I telephone bill is high due to waiting for them to answer, I finally receive my money back after waiting more than three week. Will never do business again until I get fully all review on company and products.

Wow. I am sorry to hear about everyone's troubles. I actually bought mine from Walgreens because I didn't want to deal with extra charges and shipping. However, I only kept the Nuwave for one week or so and then I returned it for a full refund. The reason for returning it was because it was the mini version, which means you can't fit neither a whole Chicken nor a whole turkey. Regardless, it made great baked sweet potatoes.

so did you buy a nuwave oven? where should i buy mine i really want one. how should i do it?

Something like this happened to me. The only difference being...the website said my credit card was invalid. I tried it again and it still said the same thing. So I pulled out another credit card and that one worked. I did not realize they 'BOTH TOOK" until I got my credit card statements! I was livid! I pursued these companies for 3 months until I got all my money back which amounted to almost $500 for two credit cards! I learned my lesson and will never order from another of these scam sites.

how about a class action law suit there are so many complaints against this company i think they should get away with it. but i don't know how to get a class action law suit started!

i bought the counter top induction unit, i was charge $33 dollars for the first payment i have two more payments to go. They charge $29 dollars for the cook top, $69 for shipping which if i didn't pay for the shipping i would get the 2 frying pans, the fondue set or the steamer that they make it look like comes with it for free! I then called to asked if i could ship it back because i was having financial problems and really needed the money back, she said all i would get back is the $33 dollars cause the other money was for shipping and handling! i wish i read the reviews before i bought this thing! scammed customer!

No "free" cookware sets came with the two countertop induction cooking units I ordered so I inquired as to their whereabouts. I was told that they were not included with my original order (absolute lie) but that since I had just ordered the units (7 weeks ago) I could still get "free" cookware sets just for paying s&h of $69.95 each! I can buy a more complete set of cookware (rated for induction cooking) from Sam's Club for what they want for s&h. WE SHOULD WRITE OUR LEGISLATORS FOR RULES REQUIRING ADVERTISING FOR ITEMS TO INCLUDE THE HANDLING CHARGE AND ALLOW ONLY THE ACTUAL SHIPPING CHARGE TO BE ADDED TO THAT! JoeOhio

Its a little late but, copy your statement and black out any and all information except your name and the charge, then scan that copy and print that. This way they cannot get the black off the page to get your information. I hope it helps.

This company is a scam. Stay away. As soon as you enter you credit card number, it says "thanks for your order". No checkout, no order review, nothing! I do not even know what I ordered but they billed me for over $500. Customer service is non-existent. Still battling the company to refund money on credit card. I have filed a dispute with the credit card company and the credit card company has stated that they have had multiple complaints against this company. DO NOT ORDER!

It took 14 weeks for the NuWave oven to arrive. It took 1 week to determine it was nothing as advertised. Calls to "Customer Service", and I use the term lightly, had wait times of 54, 51 and 53 minutes respectively. When I finally got to a live person, I was told the clock began ticking on the 30 day money back guarantee, the day I ordered the piece of junk. I tried to explain I had not recieved the product within that time frame only to be told it was a "well known fact". Fortunately, I purchased the product with my American Express, and will cancel the purchase through them today.

Do not fall for this scam!

You are RIGHT. I order 2 ovens and paid the outragous shipping for thr free twisters. Got one oven and then NOTHING...I emailed like crazy and waited on the phone for an hour and was told that it was not their problem. I have to get my credit card company to try and get the money back. I asked for a tracking number from the shipping company and they said they did not have one! WHAT?
They sure were on time about charging my crdit card tho.
Hearthware is a scam company that could give a crap about their customers.
DO NOT ORDER FROM THEM!

I interviewed with NuWave and I told the interviewer I could start working on 11/27/2023 and she said I would be contacted by 5:00 pm and I was not. When I contacted them, no response. The interview was on 11/20/2023. I was not impressed with the company

Have to guess where to turn the Brio Nuwave oven on and off.

Other letters are also starting to smear. Cannot not remember the actual date I purchased but I think about a year and some months. How do we resolve this problem.

The left hand burner does not work it comes in and then after about 15 seconds it gives the E1 sign the same pots work on the second burner
I bought this in April 29 from amazon

I have had an I Roast2 for about two years. recently it stopped working and i called Hearthware Home Products. they told me that it was out of warranty. i said i knew that. i was then told that unfortunately they did not have and parts in stock and she did not know when they would get parts but i could order them and they would ship them when they came in. i asked when that would be and she did not know... essentially she suggested that i buy another unit. I WILL! but it *** sure won't be a Hearthware Home Products unit. BEWARE! this company does not stand behind their products!

I ordered a nu wave oven and cancelled the order the same day they shipped it any way I called them and was told to reject the package and I would receive a refund they refunded me $51.46 and said the balancofthe $145.99 was shipping charges and was non-refundable I cancelled the order the same day as I placed the order so it should not have been shipped at all so why do I have to pay for shipping? Also tyou can buy a new wave oven at the mall for $90.00 I am very un happy with this compays way of doing buisness and I cant beleave they charge more for shipping than the unit cost

I did as it appears many others have done. Started the order process but decided it was shady when they kept adding extreme shipping charges for each Free item.

Exited the site and assumed my order didn't go through. A few days later there it was! I never even received an email confirming the order.

Called them and explained the situation and spoke to a very rude "supervisor" named Alice. She sounded like she had heard this story before. She said all I had to do was pay to ship it back! This things weighs a ton, I can only imagine how much that would cost.

I am reporting this to the Better Business Bureau and I encouraged all others to do the same. I am also contesting the charges with my credit card company.

First off, they make you enter your billing information first. Then, they ask you if you want this or that and without you further reviewing what you have added to your cart, then at the end, your order went from $100 to $200 paid already. However, before they let you review the total price, they ask that you if you want to speed up the processing of the order so you don't cancel. On top of that, they promised free upgrade to Next Day Air. When I say they promised, they PROMISED by giving you a whole page that clearly states that they are giving that service to you for free so I agreed.

It took them 3 business days which means that they really didn't put my order as a priority like they promised and then they shipped it out on the 3rd business day. They gave me the tracking number after they shipped it and then I found that it won't be delivered to me for 4 business days. 6 including weekends. WHAT THE ***? I hate being lied to especially when they promised it and was adamant about it. I understood that they might not be able to offer it but why promise it to me in the first place? It's even stated on my frigging order: Next Day Shipping: Free. But look at the shipping fee: $60 for the oven, and $29.90 for shipping you a "free" pizza kit. So I paid over $80 in shipping?! This company is officially a scam. This is a big load of excreted lipids like how they boast about leaving off fat from the food they cook.