O'Reilly Auto Parts
Reviews and Complaints

To who may concern:

My name is Victor L Cuadrado I am a veteran from the armed forces and served for 22 yrs. Retired with Honors. Today Friday October21, 2022 at or around 7:10pm I went to the store mentioned above in Harkers Heights, TX and Mr Justin who is the Assistant Manager tender me during a purchase of a vehicle battery for the amount of 143.00. At the moment to authorize payment the Custumer's machine where transactions are maid, made 2 separate transactions for the amount of 1)$60.48 and later another for the amount of $140.00. I explained Mr Justin what took place he insisted that he is not aware of such transactions and he will not give me the merchandize nor provide any reimbursement and that If I wanted the merchandize I will have to paid an additional $143.00. I had my bank of USAA to hear everything he said, the lady explained him over and over he refute that he doesn't work for the lady and nothing productive was going to happened from our conversation. At the end I left the store without merchandize and without money., I had to contact the bank again and initiate a charge dispute in order to recover my hard earn money. I have been a member of Oreilly Auto Part Store since I was a new recruit in the Army back in the 1980's and have never felt this way. All I wanted was the merchandize and a reimbursement for the excess charge. I am very disappointed and I am convinced that no one deserved this kind of treatment as a custumer while purchasing at any store.Mr Justin make everything look like I was trying to either steal the merchandize or get any with any type of fraud I don't want to experience this kind of treatment ever again, I'm closing my electronic accounts and will never ever purchase from this auto part again nor recommend it to friends and family.

This complaint is about your night manger treated me with disrespectful means. I spoke to the store manager, and he got mad at me by not listening to my side of that situation. His employees lied about what happen and how it happened.

When I tried to tell my side of the store the manager stopped in my tracks. He bands me from Orielly and then he wants to play games on the money your store got from my shop for defected parts that was purchased on 10/12/2022 and that date the parts were installed and that is when we saw that those parts needed to be replaced. I drove to another one of your branches to replace that part to find that part is defected as well. that day I spoke to Mike the store manager about having those parts replaced. His timeline was different than mine, so we made arrangements to pick up those parts after closing hours of the commercial desk. Well that never happened due to the attack that your employees did that night. Now since I had to go out and buy those parts from your competitors and now, they didn't make the refunds that I paid for those parts. I have been with your company for over 40yrs. to be treated the way they treated me that day was my last day selling your products in my shop from that day. It looks like the only business I will be doing with your company will be warranties of the parts that I have sold and installed those 40 yrs. plus since I have been in business. I can't buy and sell products if my customers might be attacked and then lied have your employees lie about that encounter. If they can do it to me then they will do it to my customers and that is where I draw the line at.

I purchased the original battery on 04-22-22 and used it one time. The next time went to use the mower, the battery was dead. I returned it to the local O'Reilly's store on 07-15-22 and was told that the battery wouldn't hold a charge and it was replaced. I used that battery one time, and the next time I went to use the mower, the battery was dead. I took it to the auto parts where I bought it on 08-26-22 and was told that the battery wouldn't hold a charge and that it was not under warranty.

I called the battery manufacturer today [protected]) and was told to call O'Reilly. I called the O'Reilly customer service number and was told that the warranty had expired.

Richard Leonard

[protected]

I had an interesting transaction at the Wickenburg Oreillys yesterday 9/29/22 around 10AM. An employee named Jimmy helped me find a dipstick for $31 dollars, when I went to pay him with a $100 bill he said he couldn't take it as it would leave his drawer short for the rest of the day.

He went on to inform me that Oreillys would rather lose a sale then short themselves on change, I was not at all happy with the fact that he had said that and mentioned that Wickenburg is a small town and there are 3 auto parts stores competitors did he think it was a good idea to alienate the customers.

I have been a life long customer of Oreillys and Checker before that.

Now Jimmy also went on to inform me that Oreillys doesn't have any problem at all with its customer base and it wouldn't hurt you at all to lose customers.

It comes down to one of two things, that Jimmy is either correct and you don't care at all about losing lifelong customers or he is wrong in his belief that you don't care about your customers, either way it doesn't seem right to me that turning paying customers away because it will short change the cash drawer is a very smart way to do business.

On 08/31/22 @ 7:18PM I’ve purchased a rebuilt transmission, invoice #[protected] I also provided Vin number and mileage year make and model. On the receipt there is, PTQ 260181. $1.915.00. Transaction occurred at, 1634 Broadway Eureka Ca 95501 While the gentleman was on computer looking up transmission to order I asked how long it would take for delivery. He stated four days to build seven days to delivery. There was a holiday on that Monday so I waited two weeks and contacted them about my transmission. They said they would check on it. Today is 09/28/22 I just found out it was ordered on 09/15/22 How is it they take 2.474.51 from me and not order the part for 16 days. The Manager said it will be delivered on 10/10/22 That estimated time of delivery. I asked the manager if he can call to make sure that it was on going to be on time. He said he could refund my money if I liked. That will do me no good.

I have now bought two rack and pinion assy from O’Reilly’s and both started leaking. First one started leaking in three days, this one almost three weeks, I have had two 89.00 alignments. Plus two installs. I’m afraid the third one will leak as well. What should I do?

MasterPro Power Steering Rack And Pinion - Remanufactured

Part #305-0173

K25471626R61286 (order number)

I received my radiator around 2pm and the box looked like a heavy object half been dropped directly on the center of it. The box went bent and ripped. When I opened it I found a bent radiator. I would have had time to fix but I had to leave for work and now my wife has no way to get to work tomorrow. What can be done

On 9/6/22 at 7:30 pm with O'Reilly's (1111 Mason Road, Katy, TX. 77450), I pre-ordered a wiper assembly kit (DOR 602-508AS) for my twin's to be delivered on 9/9/22. I picked up the item and provided it to my mechanic (at O'Reilly's) who, then, in turn, confirmed that the item was damaged in transit and unable to be repaired. I am disappointed in my 1st experience because even though you are able to re-order and replace the damaged piece, I am going to have to pay for another labor/trip charge for my mechanic. I am highly disappointed with O'Reilly because you should've quality checked the part prior to selling it to me damaged.

I called and spoke with Matt, the Manager, who did not apologize and stated that it was not the store's fault that it was damaged in transit, but he did confirm that his store could've quality checked the part prior to me picking it up.

I am dissatisfied with my experience and furious, as a single Mom on a budget, that I have to pay my mechanic twice for YOUR mistake!

Tillamook O'Reillys is the worst customer service EVER! I stopped by there to get a small bumper tab for my corolla today. There was a salesman at the end of the counter doing nothing. I stood there then a man approached and I asked if he could help me find this part. He took me over to 2 racks full of small objects. I said I have no idea what exactly I need could you help me. He said I have better things to do then look thru all of that and walked away. I stood there in awe, so I searched until I found something close. He was standing behind the counter the entire time I was looking. I paid and he asked if I had a O'Reillys card. I said NO why would I need that I will never come in here again. I see why there is no customers, and the rude service was unacceptable. He grunted and I said I will definitely give you a shout out.

On 8/23/2022, 2:00 PM. I took a battery to get charged and the guy said let me see if any other batteries are ahead of you. When he checked he said there weren’t so it would be 2 hours and a female employee yelled that there were 2 batteries ahead of me so he said ok 3 hours then. I said ok see you at 5. When i returned at 5 the same guy asked me could he help me and i said i am the same guy with the battery and he looked very surprised like he forgot about my battery and instead of saying he forgot, he lied and said that the other two had just got off the charger. He wasted 3 hours of my day while i waited for a battery that wasn’t even charged. This was at oriellys in Sweetwater, Texas 79556 on Broadway street.

I bought a new starter for my 1999 Chevy suburban. A few days later I got in my vehicle to head home {I was 15 miles away} and when I cranked the engine it sounded like my engine was coming apart. I called a mechanic and he came out. When I cranked the engine again he said it sounded like the starter. He got under the vehicle and said the bolts holding the starter together had come out. Not the ones holding it to my engine, the two bolts that actually hold the starter together. He went back to the auto parts store and got a replacement starter. I had him pick up a distributor cap and rotor also since he was going to fix my starter. . I then was able to drive home. The next day I drove about 20 miles from home and on the freeway my vehicle stopped running. Doing a diagnostic check list the distributor cap was removed. The ignition rotor had come apart. I'm doing so the pieces went into my distributor and ruined it. Now I need a new distributor which I cannot afford based upon their faulty parts. The starter going out cost me $300 for the mechanic.

Now I am unable to drive my vehicle and cannot afford to have it towed 20 miles or get it repaired. O'Riley's has denied responsibility and has put it all on the manufacturer and states for me to get it repaired and pay for it and file a complaint with the manufacturer. I am disabled and on SSI, a small fixed income and need my vehicle.

O'Riley's act as though one of this is their responsibility or concern and I should take it up with the manufacturer

On Tuesday July 26th at approximately 830 pm I purchased front and rear brake pads for my vehicle. After disassembly of my front brakes I find out the pads are not the correct ones. The following morning I go back to O'Reilly's to return the pads. I am told they have no transaction from the previous night of me buying the brake pads. On there computer sales or under my phone number. The manager tells me the brake pads I have are missing from his shelf, and he would not give me the correct pads. I called customer service and the district manager was suppose to be in contact with me but has not. Now Im stuck with the wrong brake pads. O'Reilly's is a joke.

Hello, I have a complaint about store

14802 Woodforest Blvd (Store 559)

Channelview, TX 77530

[protected]

I’ve seen many times over the years employees parking like fools in the parking lot. The one I’m talking about today is an employee that drives a white Dodge Ram. He parked on the line of a spot right by the front door and put cones beside his truck so no one would park beside him. This truck has an “I eat [censored]” sticker on the back window and a bunch of others. I took some pics. I usually wouldn’t care but this is always happening at this location. I’ve seen two employees park slated with their front ends almost touching across three spots before. It’s ridiculous and very unprofessional. Here are the pics I took. The spots he’s taking up are right by the entrance. I know this is an employee truck because I was at the store three times, it wasn’t there the first time and there the second and third which spanned a few hours. I guess this guy thinks his truck not getting a few scratches is more important than customer experience.

this complaint is in regards to your staff at your menasha, wisconsin location. i should say just the older man working behind the counter on the night of 07/25/2022. i went to ask a question and the first thing he said to me was "NO!". I went in to ask about my car with a dead batteries/keyfobs and not being able to get into the car. the keys do not work in the locks im not sure why but they dont i never used them as ive always used the fobs. he asked me to see the fobs and tells me that my problem is i didnt use the key. he was very rude and should not be in customer service. also the staff of this location came into my place of work this morning and caused a scene 07/26/2022 saying i was rude. they proceeded to yell at my coworks because of my behavior which i was not in the wrong to become aggravated with the customer service i was given. the location address is 1312 appleton rd, menasha, wi. 54952. i assume they came into my place of work this morning because of the bad review i left on google. i was going to leave it at that but i find this place very unprofessional and from what i can see making there own rules.

Store # 977 2800 25th Avenue Gulfport, MS. 39501

The store manager ripped off his shirt today and physically assaulted me in front of several customers. He also asked me to come fight him in the corner.

Employees were short staffed while the manager sat in the office watching TV and didn't see the need to assist his staff. One of the employees was clocking out by counting down his money draw while the other was trying his best to assist customers.

There has been a complaint filed today with the police department. To follow up if needed this is the complaint number 2022 - [protected].

I have several witnesses when this incident happened.

Please Respond,

William Jackson

11089 Hughes Road

Gulfport, MS. 39503

[protected]

[protected]@yahoo.com

I went to the location at 31st and garnett. And I had a jack stand that I had purchased earlier today for my husband and it was wrong and I had just enough time to make it there before they closed and I go into the doors and the night manager Mario tells me they are closed I said but its not 10 he said well I've already counted registers and he says to bad I already counted them and were closed I said its not even 10 yet and I'm using my debit card not cash so u wouldn't have to recount he said to bad. I was furious so here I set in front of your store out of gas and he just got in his vehicle and left. I even told him it was a card so he wouldn't have to recount the drawers and he still refused to help me. I'm so mad im crying. U would think oreillys would hire more compassionate people that would understand my situation and could have stayed open until 10. It wasn't like it was after closed time. I'm so upset. He even locked the doors right after I went out of it and that was before 10. I don't know what I'm going to do now.

Date July 1st 2022

Time 9:52 is when I arrived.

Location 31st and garnett tulsa ok

Employee: Mario

I have had nothing but trouble with these Super start batteries. Specifically ETX20L In my Harley Davidson. I stopped at the O'Reilly's store at 19th Ave and Mountain View. Store #2796. I've had to replace the battery a number of times and upon returning yet another absolutely crap battery Frejdo (spelling could be wrong) was an absolute [censored]. Unprofessional is an understatement! I have a handful of receipts and bc it originally was a gift and I happen to forget the phone number it was under he treated me like total [censored] in front of a bunch of customers. He refused to inform me as to how many times I have returned these junk batteries and was very condescending and rude. I shop at O'Reilly's weekly and for this to happen to me was absolutely uncalled for!