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Pall Mall Cigarettes
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1.2 1 Review 291 Complaints
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Pall Mall Cigarettes Complaints 291

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B
7:38 pm EDT

Pall Mall Cigarettes Pall mall fine cut 30 gram pouch Tobacco

I was rolling a cigarette and I noticed what I thought was a strand of light tobacco I pulled it apart like I normally do and noticed it was not tobacco but a feather of a bird of some kind to my surprise i have photos to provide to show exactly what I'm talking about its made me have to look though the rest of my pouch as I'm sure there was more bits like it i go though 2 pouches a week of this brand and this is the fist time I've ever seen this

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W
12:32 pm EDT

Pall Mall Cigarettes The cigarettes

I recently bought a packet of pall mall red super kings when I got to the last 2 my partner was doing us roll ups and we noticed black dots it the tips I've attached photos to show this can u tell me what it is please as I'm very concerned as this looks like tar or something worse I'm not gonna buy any more of these cigarettes as this has turns me right off I don't know what's it them 😔 I've always only bought pall mall and am very worried to buy this brand again now

Desired outcome: Want to know what it is

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N
5:44 am EDT

Pall Mall Cigarettes PALL MALL Boost XL Green

I bought a pack of Pall Mall Boost XL on 18 April 2021 and 20 April 2021, and 6 out of the 20 cigarettes had no menthol ball on the 18th and 9 out of the 20 cigarettes on the 20th had no menthol ball.

I've been smoking Pall Mall for the last 5 years. I've never been unsatisfied with the brand up to now. I ONLY smoke menthols so if I get one that can't pop I'll just throw it away. I can't keep throwing away half a pack every day.

Hope to hear from you soon.

Kind Regards
Basil Nel.

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N
10:00 am EDT

Pall Mall Cigarettes Pall mall Red Cigarettes

Good Day,
This is my 2nd packed a bought, the filter has small holes in as if something is eating it.

Also on the white paper is small holes in
This is really waisting money to toss away cigarettes I can't smoke, is there a problem with the cigarettes or just a bad batch that went out.

Hope you will find the above in order

Kind regards
Nadia
[protected]

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J
7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Palmal zest switch no balls in filters

In 2018 I changed from beson & Hedges platinum switch to palmal purple switch. Recently I changed to the zest switch. Today I bought about the 10th packet where I found plenty of siggarettes that contains no balls in the filter. This defeats the purpose for I smoke this brand for the switch I dont smoke normal sigarettes. If every packet has about 5 in with no balls like today's packet in 4 days it's a whole packet that goes to waste.

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V
12:53 pm EDT
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Pall Mall Cigarettes Pall mall flow blue

I am complaining about the packets glued to much they cost £9.70 and I would like to enjoy a packet without it breaking as they are hard to open it's not nice to have a broken packet of cigarettes which dry out the prices have gone up but the quality is getting worse not acceptable not the first time it happens and hope it won't in the future as been smoking them for years and wouldn't want to change brand thanks

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R
11:34 am EDT

Pall Mall Cigarettes Pall mall cigarettes

Hi there, I'm bought a pack of pall mall smokes for our local picknpay in Florida north in SA.. Several cigarettes in the pack has holes in them and two of the cigarettes have damage filters. I'm most disappointed with this product as I paid for it.

Desired outcome: Reimbursement

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R
4:43 am EDT

Pall Mall Cigarettes Pall mall greens

Over half the pack of cigarettes had holes in them could not use them.

Desired outcome: Coupons

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A
6:15 am EST
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Pall Mall Cigarettes Cigarettes

I am usually smoking Pall malls red flow. Today I broke accidentally one cigarette next to filter. And I saw filter was full on little black dots that eventually fell off from in between 2 filters? Didn't even know that there are two filters. I've got pictures. Now seriously... What are they!? And why are they in there?! I don't actually think I'll ever buy it again but I want to know what I was smoking till now

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Wayne N Marie Hunter
US
Apr 23, 2021 12:35 pm EDT

I’ve asked the same thing I’ve noticed today also

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M
4:30 am EST

Pall Mall Cigarettes Pall mall silver 100s

Something has changed in these cigarettes. I've been smoking them for over a year with no problem. Then about three months ago every time I smoked a cigarette two at most, I got nauseous to my stomach and felt like I had to throw up. I stopped smoking for a week and no nausea. And then realized it was the cigarettes and I to another cigarette company . I have not been nauseous since.
The cigarettes have changed. I don't know what Change has been made but whatever it is it's bad.

Desired outcome: Fix the cigarettes

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K
9:17 am EST

Pall Mall Cigarettes Pall mall flow blue

I have smoked pall mall for years since recently going to flow blue after you renaming brand strength have not had a problem my local shop charges 12.00 a pack compared to morrisons at nearly 10.00 packet and have found the last few packets I have had they have had lumps of wood causing cigarette to smoke and burn till you knock the wood of and when you paying that money you would like a decent cigarette I even burnt my trousers when the lighted wood end fell off in a car could have burnt seat if I was not quick enough please could you look into this which I appreciate so much and thsnkyou for taking time to read complaint mrs ruddick northampton

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N
3:19 am EST
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Pall Mall Cigarettes Pall mall xl menthol

Hi

I have been smoking pall mall XL menthol for a while now and today I opened up a new packet and the entire packet is the purple flavoured cigarette instead of the menthol.
Seems that there is an error with switching of the cigarettes but in a menthol green packet.

Please get back to me as soon as possible.

Contact me on [protected]@gmail.com
Thank you

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J
9:27 pm EST

Pall Mall Cigarettes Defective filter

We purchased a carton of Pall Mall Blue from a local store. Almost every cigarette has a defective filter. They are not sealed properly. We can't return to the store since they are opened. We only have 3 packs left because we didn't know every pack was going to be like this. Please advise since that are expensive and can't afford another defective carton.

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Update by Julie Revord
Dec 07, 2020 9:29 pm EST

These cigarettes are out of 2 different packs and they are all like this. I included a photo of the numbers off of
one of the packs.

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R
11:00 pm EST

Pall Mall Cigarettes Condition of filters

I got a packet of pall mall [censored]s and found lots of black bits in the filters I was not happy I hope to hear about the results you get on this
Marita.[protected]@gmail.com

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B
7:41 am EDT

Pall Mall Cigarettes Faulty cigarettes

I have been smoking pall mall for a couple of years now and i'm not one that just complains but I have now gotten my 4th pack that has unfinished cigarettes in the packet. The filter and the cigarette is not attached, the filter doesn't even have branding on it. It is not cheap to smoke and to buy cigarettes and this is what you get is a real disappointment.

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D
1:46 pm EDT

Pall Mall Cigarettes Palmal purple extra large

I was sitting enjoying my cigarette and I found I gaint piece of wood in it.

Just after the price had gone up. I'm very of disappointed in companies raising there prices because COVID told them we would pay more and then getting worse service.

I feel that Palmal was my favourite ciggerete and they really let me down today I don't know if I will every go back.

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L
3:29 am EDT
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Pall Mall Cigarettes Pall mall menthol

Good day, to whom it may concern I bought a packet of pall mall menthol and as I opened the packet there was half a cigarette inside. Just to update that I was and is very upset and disappointing as I buy every week a carton off pall mall menthol. The bar code of the packet is:6001060884825

I'm very disgusted with the quality department for not getting back to me. I send an sms to 31033 and they replied they will contact me with in 8 business hours and i'm still waiting 3 days later. This is not the first time that the quality off pall mall cigarettes that I bought was not up to standard. Bought a packet last week and the cigarette had no switch application in the cigarette so was not able to activate the menthol switch.

I'm really disappointed with Pall Mall and am expecting that your quality control contact me ASAP before I go to the media and hello peter

Regards
Li-Marié Deysel
[protected]
[protected]@gmail.com

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Z
4:04 pm EST

Pall Mall Cigarettes Pall Mall click on

I smoke menthol. I buy click on for exactly that reason. Lately every packet I buy has sigarettes without the menthol ball. Very irritating, and not what I paid for. Contact me at [protected]@venditor.co.za

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J
11:43 am EDT

Pall Mall Cigarettes White 100s

Bought a carton of the above. Every pack date stamped June 2020, yet pack opened horribly stale. Due to law, Cigarettes cannot be refunded nor exchanged, so I call the company. All they will replace is the one pack opened, when common sense would indicate whole carton bad. Instead, they want us to wait to open each and every pack, having to call each time, to get that pack replaced. You have to wait at least 20 minutes to even speak to someone, then get grilled for 15 minutes, all to get ONE pack replaced. My time is more valuable than that. It's ridiculous, the right thing to have done is to just replace the carton (like $60 bucks would have hurt them). They lost a 20+ years customer.

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S
7:24 pm EDT

Pall Mall Cigarettes Cigarettes break

I have this problem a lot but this pack has mad me mad. From this pack i had 4 cigarettes break right after lighting it. Its pall mall menthol kings upc code o 274162 4 they break right above the filter. Thank you in advance for your assistance

sam moscato
185 imperial dr.
Gahanna, ohio 43230
phone [protected]
email - [protected]@aol.Com

08/02/2020

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About Pall Mall Cigarettes

Screenshot Pall Mall Cigarettes
Pall Mall is a brand of cigarettes known for its range of tobacco products. They offer various cigarette types, including standard, menthol, and capsule cigarettes. The brand emphasizes its long-standing history and tradition in tobacco manufacturing. Customers can access product information and promotions on their website.
How to file a complaint about Pall Mall Cigarettes?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Pall Mall Cigarettes in the 'Complaint Title' section.

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- Provide detailed information about your experience with the company. Mention key areas, transactions, nature of the issue, steps taken to resolve it, and personal impact.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps when filing a complaint or review about Pall Mall Cigarettes on ComplaintsBoard.com.

Overview of Pall Mall Cigarettes complaint handling

Pall Mall Cigarettes reviews first appeared on Complaints Board on Nov 7, 2009. The latest review Filter Issues was posted on Sep 27, 2024. The latest complaint red 100's was resolved on Nov 28, 2017. Pall Mall Cigarettes has an average consumer rating of 1 stars from 292 reviews. Pall Mall Cigarettes has resolved 14 complaints.
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  1. Pall Mall Cigarettes Contacts

  2. Pall Mall Cigarettes phone numbers
    +1 (866) 756-9287
    +1 (866) 756-9287
    Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
  3. Pall Mall Cigarettes emails
  4. Pall Mall Cigarettes address
    Globe House, 4 Temple Place, London, WC2R2PG, United Kingdom
  5. Pall Mall Cigarettes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2024

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