Pall Mall Cigarettes’s earns a 1.2-star rating from 292 reviews, showing that the majority of smokers are dissatisfied with brand choice.
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missing smokes
I just brought two packs of smokes pall mall menthol large and there was only half a pack there would great appreciate it if something was done for me. I have been a smoker since I was 18 yrs I am 52 now . My emails jenniferlevere.[protected]@gmail.com would like you to reply back asap.
thank you
jennifer levere
The complaint has been investigated and resolved to the customer’s satisfaction.
dry tobacco
I brought a pouch of rolling tobacco from my local wine and spirts shop I have brought lots of packets of tobacco from there in the past The one packet i brought today was sealed but the tobacco was very dry which is not the usually product to be as it has before every time before the wine and spirits shop where i brought the product they surgested to email or ring the u
could some one please contact me with the results of why this happened
email [protected]@live.co.uk
tel [protected]
write claire simmonds
Flat 1 224-226 Hornby road
Blackpool
Lancs
fy1 4hy
thank you
claire simmonds
The complaint has been investigated and resolved to the customer’s satisfaction.
loose filters
I have recently perchased several packets of Pall Mall king size red where the filter has dropped of well before finishing the cigarette.This has caused me to burn a whole in a sweatshirt as well as a dressing gown.My partner has also ruined a blouse for the same reason.I have smoked Pall Mall for many years and have up until now been a satisfied customer, however lately have not been satisfied at all.
packed too tight
I've been a long time buyer and buy a pack of your cigarettes a day. Recently there has been an issue with how tightly the packs are packed. I really don't appreciate that every time i open my pack and go to take the first cigarette out and the filter rips out and ruins one of the 20 cigarettes i just payed for. I'd really appreciate if you could fix that.
Thank you,
Long time customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
LOL, don't you know how to open a pack of cigarettes. After you remove the foil from one end of the pack, tap the pack against your fingers with the open end pointing down. After a few taps the cigarettes will be out enough to pull one out without damaging it. BTW, I quite smoking 10 years ago, you should too. Good Luck
The cigarettes themselves are also too tight now. It's difficult to get a normal drag of the smoke. I've taken to leaving a few out of the pack at a time to let them get a bit stale and looser and it's still a problem. I now roll them in my fingers to allow some of the tobacco to spill out. It's become a burden and I'm wasting money. I smoke Pall Mall blue king-size in a small (20) pack but am now currently looking for a different brand.
Geoff Davis
Ottawa, Canada
19 # when theres suppose to be 20
I bought a box of 20 pall mall ### down woodall in welwyn garden city, got home and opened the packet and there's only 19 in the box!surely this is unfair and something should be done about this especially as there a lot of money ### nowadays!could u please get back to me on the number above thank u! sue
The complaint has been investigated and resolved to the customer’s satisfaction.
Why are you all complaining of being ripped off!? Surely if you were sensible people, you should stop smoking altogether and it would save you large amounts of money a year. I also now for a fact that it is a legal requirement for the cigarette producers have to place the number of cigarettes included in the box on the packaging. This is just food for thought. Don't smoke and you not only save money but you may live a bit longer as well!
I agree with this post ! I have just bought my weeks worth of Pall Mall cigarettes, which are now Click ons, to find that there are only 19 in the packet for SuperKings variety. There is nothing on the packet to say there are less than 20 and the news agent was also unaware ! This is a rip off !
quality
recently I have bought packs of Pall Mall 100 Menthol and have totally been disgused with quality made, the smoke does not burn at all, filter seems guttless, I also bought a pack that it burned like a cheap smoke would. I have always smoked Pall Mall and because they burn slower have enjoyed smoking them. I wanted to contact you also about I always see specials in stores and by mail on Marboro but never pall mall (Why is this) I tried to return the smokes due to defect but they wouldn't take them back with reciept so I have tossed them from disappointment. Is there a solution to me getting my 4 packs back? Didn't want to post a review til I contacted you first to resolve.
My Address is 313 Harrison rd
Burbank Wa 99323
The complaint has been investigated and resolved to the customer’s satisfaction.
unhappy
i went and brought pall mall 40s blue and some of the smokes the filter had come off so i had to use rolly papers just to smoke them i am not a happy person right now i have always brought pall mall 40s if this keeps happing i will change brands please fix the problem if you need to contact me my number is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Having same problems with short reds about a pack out of every carton
Today I opened the third pack of cigarettes from a carton of blue Pall Mall. The first pack had one cigarette with a tear in it about an inch from the end you light. The second pack I opened also had a cigarette in it with the same type of tear in the same place.
The third pack had three cigarettes with the same type of tear in the same place. Don't like to complain, but feel like the company needs to know these things, you can't fix a problem if you don't know about it. Will be very upset if the number of faulty cigarettes per pack continues to grow.
torn up paper
I have noticed the last few cartons of cigarettes that I have bought have had cigarettes in them that the paper was torn up on several of the cigarettes! Is this normal? If it is then I will start buying a different brand that I have never had this problem with.
The complaint has been investigated and resolved to the customer’s satisfaction.
filters
I have been a smoker for a few years and I have gotten to enjoy Pall Mall smokes. I bought a pack last night at a local Mac's store and with a few of the smokes, the paper around the filter has come loose, making the filter useless as i get smoke straight from the burning tobacco. I know that there are many harmful chemicals put into cigarettes and I know...
Read full review of Pall Mall Cigarettes and 23 commentsfsc cigarettes
These FSC cigarettes are garbage. I can no longer enjoy any of your lousy cigarettes. Phillip Morris and all other cigarette makers no damn well that these cigarettes were made only for the sole purpose of forcing smokers to quit. They are NOT more fire safe...they are less fire safe, due to the fact that the ashes get heavy and fall off the cigarette every...
Read full review of Pall Mall Cigarettes and 11 commentsbad tabacco
our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.
Read full review of Pall Mall Cigarettes and 114 commentsPall Mall Cigarettes Reviews 0
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Overview of Pall Mall Cigarettes complaint handling
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Pall Mall Cigarettes Contacts
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Pall Mall Cigarettes phone numbers+1 (866) 756-9287+1 (866) 756-9287Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
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Pall Mall Cigarettes emailsgriffia@rjrt.com100%Confidence score: 100%Supportcustomerservice@bat.com100%Confidence score: 100%Support
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Pall Mall Cigarettes addressGlobe House, 4 Temple Place, London, WC2R2PG, United Kingdom
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My name is noemi and as I rolled a roll up I found something hard when I realized it was mouse droppings please get in contact otherwise I am gonna take this further it's disgusting !
CYANIDE SAM BIO/CHEM TERRORIST (white) GROUP WORKING IN FOOD AND WATER PROCESSINGS IT STARTED IN GA SUGAR PLEASE TEST CIG FOR RICIN/SIRIN I HAVE FOUND CIGS WITH RICIN IN THEM MARLOBORO AND PALL MALL
I have been smoking pall mall for a number of years now and the last few packets ive bought the minority of cigarettes have large twigs in them. They burn down the paper and waste half the cigarette. Not impressed as cigarettes are not cheap.