Pall Mall Cigarettes’s earns a 1.2-star rating from 1 reviews and 292 complaints, showing that the majority of smokers are dissatisfied with brand choice.
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one bad cigaret
I wish I could attach a picture of the cigarette that I just took out of a new package that I purchased from the gas station that's close by my house. In the seam where the paper connects to hold it all together it was all folded wrong and tobacco was spilling out from between the seam. It is unsmokeable without rerolling it. I took pictures but don't seem to be able to attach them anywhere. I will keep looking for a e-mail address that I can address this to with the attachments along with it. Better find someone who will do better quality checking before they go into the packs. Maybe you can refund me the cost of a pack of smokes cause in this part of the country we are paying $10.00 a pack. Not just money I can throw away.
Thx
Lisa
Oh. My mistake I will attach copies of the pictures I took. I couldn't see that part. It was under the key pad of my ipad. Apologizes
The complaint has been investigated and resolved to the customer’s satisfaction.
missing smokes
I just brought two packs of smokes pall mall menthol large and there was only half a pack there would great appreciate it if something was done for me. I have been a smoker since I was 18 yrs I am 52 now . My emails jenniferlevere.[protected]@gmail.com would like you to reply back asap.
thank you
jennifer levere
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is noemi and as I rolled a roll up I found something hard when I realized it was mouse droppings please get in contact otherwise I am gonna take this further it's disgusting !
CYANIDE SAM BIO/CHEM TERRORIST (white) GROUP WORKING IN FOOD AND WATER PROCESSINGS IT STARTED IN GA SUGAR PLEASE TEST CIG FOR RICIN/SIRIN I HAVE FOUND CIGS WITH RICIN IN THEM MARLOBORO AND PALL MALL
I have been smoking pall mall for a number of years now and the last few packets ive bought the minority of cigarettes have large twigs in them. They burn down the paper and waste half the cigarette. Not impressed as cigarettes are not cheap.
dry tobacco
I brought a pouch of rolling tobacco from my local wine and spirts shop I have brought lots of packets of tobacco from there in the past The one packet i brought today was sealed but the tobacco was very dry which is not the usually product to be as it has before every time before the wine and spirits shop where i brought the product they surgested to email or ring the u
could some one please contact me with the results of why this happened
email [protected]@live.co.uk
tel [protected]
write claire simmonds
Flat 1 224-226 Hornby road
Blackpool
Lancs
fy1 4hy
thank you
claire simmonds
The complaint has been investigated and resolved to the customer’s satisfaction.
loose filters
I have recently perchased several packets of Pall Mall king size red where the filter has dropped of well before finishing the cigarette.This has caused me to burn a whole in a sweatshirt as well as a dressing gown.My partner has also ruined a blouse for the same reason.I have smoked Pall Mall for many years and have up until now been a satisfied customer, however lately have not been satisfied at all.
packed too tight
I've been a long time buyer and buy a pack of your cigarettes a day. Recently there has been an issue with how tightly the packs are packed. I really don't appreciate that every time i open my pack and go to take the first cigarette out and the filter rips out and ruins one of the 20 cigarettes i just payed for. I'd really appreciate if you could fix that.
Thank you,
Long time customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
LOL, don't you know how to open a pack of cigarettes. After you remove the foil from one end of the pack, tap the pack against your fingers with the open end pointing down. After a few taps the cigarettes will be out enough to pull one out without damaging it. BTW, I quite smoking 10 years ago, you should too. Good Luck
The cigarettes themselves are also too tight now. It's difficult to get a normal drag of the smoke. I've taken to leaving a few out of the pack at a time to let them get a bit stale and looser and it's still a problem. I now roll them in my fingers to allow some of the tobacco to spill out. It's become a burden and I'm wasting money. I smoke Pall Mall blue king-size in a small (20) pack but am now currently looking for a different brand.
Geoff Davis
Ottawa, Canada
19 # when theres suppose to be 20
I bought a box of 20 pall mall ### down woodall in welwyn garden city, got home and opened the packet and there's only 19 in the box!surely this is unfair and something should be done about this especially as there a lot of money ### nowadays!could u please get back to me on the number above thank u! sue
The complaint has been investigated and resolved to the customer’s satisfaction.
Why are you all complaining of being ripped off!? Surely if you were sensible people, you should stop smoking altogether and it would save you large amounts of money a year. I also now for a fact that it is a legal requirement for the cigarette producers have to place the number of cigarettes included in the box on the packaging. This is just food for thought. Don't smoke and you not only save money but you may live a bit longer as well!
I agree with this post ! I have just bought my weeks worth of Pall Mall cigarettes, which are now Click ons, to find that there are only 19 in the packet for SuperKings variety. There is nothing on the packet to say there are less than 20 and the news agent was also unaware ! This is a rip off !
quality
recently I have bought packs of Pall Mall 100 Menthol and have totally been disgused with quality made, the smoke does not burn at all, filter seems guttless, I also bought a pack that it burned like a cheap smoke would. I have always smoked Pall Mall and because they burn slower have enjoyed smoking them. I wanted to contact you also about I always see specials in stores and by mail on Marboro but never pall mall (Why is this) I tried to return the smokes due to defect but they wouldn't take them back with reciept so I have tossed them from disappointment. Is there a solution to me getting my 4 packs back? Didn't want to post a review til I contacted you first to resolve.
My Address is 313 Harrison rd
Burbank Wa 99323
The complaint has been investigated and resolved to the customer’s satisfaction.
unhappy
i went and brought pall mall 40s blue and some of the smokes the filter had come off so i had to use rolly papers just to smoke them i am not a happy person right now i have always brought pall mall 40s if this keeps happing i will change brands please fix the problem if you need to contact me my number is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Having same problems with short reds about a pack out of every carton
Today I opened the third pack of cigarettes from a carton of blue Pall Mall. The first pack had one cigarette with a tear in it about an inch from the end you light. The second pack I opened also had a cigarette in it with the same type of tear in the same place.
The third pack had three cigarettes with the same type of tear in the same place. Don't like to complain, but feel like the company needs to know these things, you can't fix a problem if you don't know about it. Will be very upset if the number of faulty cigarettes per pack continues to grow.
torn up paper
I have noticed the last few cartons of cigarettes that I have bought have had cigarettes in them that the paper was torn up on several of the cigarettes! Is this normal? If it is then I will start buying a different brand that I have never had this problem with.
The complaint has been investigated and resolved to the customer’s satisfaction.
filters
I have been a smoker for a few years and I have gotten to enjoy Pall Mall smokes. I bought a pack last night at a local Mac's store and with a few of the smokes, the paper around the filter has come loose, making the filter useless as i get smoke straight from the burning tobacco. I know that there are many harmful chemicals put into cigarettes and I know the filter keeps some of those chemicals from getting into my body. I do not know however, which of those chemicals are and would like to know if the ones that the filter keeps out, and if I am going to have any internal problems because of the loose paper around the filters. I do not appreciate as a cigarette consumer, faulty smokes. Please pay attention to the creation process Pall Mall, as you know your product kills.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been smoking Pall Mall XL cigarettes for 7 yrs, and to me, i love the American taste of Cigarettes..Thier the best sofar, better than Camel Cigarettes..
I smoke socially maybe a pack a week1, and I run 1-1.5 miles a few times a week and I can detect problems with my breathing rather quickly. I switched to Pall Mall menthol about 4mo. Ago. And within a month ended up with a chronic lung infection. IT took me a month and a half to run more than 1/4 mile. My breath smelled so bad from the lung infection. Definitely stay away from this brand there are additives in them different from other brands that are seriously dangerous.
here lately they raste like menolatum
I am experiencing something odd recently. Every few cigarettes run into one that taste like something other than tobacco. It smells and tastes like wood or paper. I tried other brands to see if it was me...but didn't have the same experience.
Every time I smoke pall mall reds I get horrible bronchitis.
I bought two packs of Pall Mall blue XL and the filters keep falling off. I would like to be compensated fro the defective cigarets!
I bought two packs of Pall Mall XL and the filters keep falling off. I hope to be compensated for the inconvenience and frustration of the defective cigarets !
On June 24, 2014.
Bought groceries and then purchased 2 packs of cigarettes, at $5.48 each pack which came to total = $11.62. Everywhere else is $3.55 a pack except Walmart. I want to file a complaint for Tobacco gouging.
I have the receipt from Murphy's which is down below Walmart and their packs of Pall Mall cigarettes are $3.38 a pack
How is it price gouging... That would mean that nobody else has them and they raised the price for no reason...
Next, you said you bought groceries but I only see the 2 items on the slip so that means you knew what you were paying up front and still paid it...
I have an idea, DON'T BUY THEM AT THIS STORE...
Yes the smoke comes out the filters it's terrible
fsc cigarettes
These FSC cigarettes are garbage. I can no longer enjoy any of your lousy cigarettes. Phillip Morris and all other cigarette makers no damn well that these cigarettes were made only for the sole purpose of forcing smokers to quit. They are NOT more fire safe...they are less fire safe, due to the fact that the ashes get heavy and fall off the cigarette every time the lit portion reaches one of those disgusting POISONOUS bands of EVA and burns black, and if you relight it, sparks fly everywhere. EVA is not even supposed to be inhaled or burned and no studies have been conducted at all on what health effects it can have on people when burned and inhaled. Over 17, 000 smokers(currently) have signed a petition against these lousy cigarettes and have complained of increased coughing, soar throat, horrible metallic taste that stays in the mouth and throat long after you finish one of these lousy cigarettes, bronchitis, tightening in the chest and throat, nausea, and even vomiting and other more serious symptoms. THESE FSC(aka fire standard compliant) cigarettes MUST BE TAKEN OFF THE MARKET. I AM NOT PAYING TWICE AS MUCH MONEY FOR A CIGARETTE I CAN NO LONGER ENJOY. None of the cigarettes i have smoked for over 15 years taste any good anymore, ESPECIALLY non-mentho cigarettes such as Marlboro Reds...they don't even taste like cigarettes anymore, they taste like lighting and burning copper or metal. I have actual pages from the MATERIAL SAFETY DATA SHEETS WHICH PROVE THE DANGERS OF PUTTING A CHEMICAL SUCH AS ETHYLENE VINYL ACETATE INTO A CIGARETTE. Whoever reads this, please go to my myspace page and check my myspace group out "Burn down fire safe cigarettes". ALL true and pertinent information about these faulty products can be found on my page, as well as the petition. I have a copy of the pages from the MSDS which show the dangers of these FSC cigarettes. This is all a big conspiracy that every state and tobacco company is just simply going along with without even giving the issue a second thought. These cigarettes MUST be made illegal and the fact that tobacco companies are now poisoning all cigarettes needs to be brought out into the open. IF SOMETHING IS NOT DONE ABOUT THESE FSC CIGARETTES WITHIN A MONTH, I AM CALLING MY LOCAL NEWS STATION AND PUBLICLY INFORMING PEOPLE OF THE DANGERS AND TO TELL PEOPLE TO STOP BUYING THESE CIGARETTES. I am also going to be going to a doctor so that I can get a doctor to help me prove that my increased health problems are related to these new cigarettes, so that I can attempt to begin a lawsuit, against Phillip Morris and/or whoever makes Newports, as well as the people behind the "Coalition for fire safe cigarettes". I have already tried to call several lawyers but they need proof that there is something wrong with me before I can start sueing or pressing charges...AND I WILL GET IT EVENTUALLY..or someone else will. People are getting sick from them and nothing is being done about it. Please check these links for more details...and this better post!
myspace.com/desolate_angel
http://groups.myspace.com/getridofFSCcigarettes
http://www.thepetitionsite.com/1/repeal-fire-safe-cigarette-laws
One way or another, I am going to get this information out there so that if I am unable, at least SOMEONE with enough power can do something about this extremely dangerous situation...hopefully before 17, 000 smokers die or get some sort of lung disease all because of inhaling a chemical that has no business being put into a cigarette and inhaled!
The complaint has been investigated and resolved to the customer’s satisfaction.
The cigarettes that are being manufactured these days are just nasty. We had no say in the matter. The government just did it "for our own good". If there is anything we can do to stop this please let me know (himnme21@hotmail.com) other than signing a petition, . (which did absolutely nothing). I roll my own sometimes and it gives me a break from the terrible taste. However, I dont always have time to do this. It takes me 2 hours to roll a carton. I am not going to stop smoking because I like to smoke. Do we need to go to Hollywood--oops I meant Washington, . to get a stop to this farce? Its not funny anymore, government people. If anyone knows anything that will help--I'm in.
we smokers need to ban together and get something done about this poison they are giving us...who's the one that started this? sue him first then go on down the line...anyone know what we can do?
These complaints are all true. Action speaks louder than words, and directing your words to the right source is important, in order to get the results needed, NO FSC-CIGARETTES! Filing a complaint with the Federal Trade Comission is the way to go.They control the comsumer protection agency.The toll free number to file a complaint is, [protected]. I filed my complaint there, it was fast! and my complaint was taken very seriously! I was really surprised for a goverment office, you know what I mean if you have delt with other branches of goverment information or service. When enough complaints are filed, it will warrant an investigation into the matter, and something will be done about it. So tell everyone this info, and get going, FILE A COMPLAINT!, ASAP!
And, it's not just the paper...I took apart my cigarette and rolled it in rolling paper and it was nasty, too. What are they doing to the tobacco?
These FSC cigarettes are just plain old nasty! I recently had some blood work done at the doctors and my kidney function was a slight bit low. Never had any problems with kidneys until these FSC cigarettes--and I've smoked for nearly 30 years. So, I guess I will STOP SMOKING...my ONE vice in life, danggoneit! I want to know, seriously, WHAT IS IN THESE CIGARETTES? I know I've read "carpet glue" and "asbestos"...I just can't wrap my head around the government being involved in such a HATE CRIME against its own people...all because we smoke? Cut me a break! Please, someone, tell me what is in these and what it does when it is burning and we are inhaling...WHAT ARE WE INHALING? Is it really such a crime to enjoy a good ol' smoke, in my own home, not hurting anyone?
Sabrina
i agree whole heartedly with the complantes
How could you, RJ Renolds, even possibly try and pass off some ### cigarettes like you are making now? I wish your forefathers were here to smoke the ### FSC cigarettes you are making today, Whoever authorized the production surely wouldnt have a job anymore and you would probably get em shoved up where the sun dont shine! Being one of the biggest cigarette manufactures in the country, why would you even consider making and sending these cigarettes out to market? I wish I was on your decision board, you must of had some really good ### to smoke the day you decided on FSC cigarette production and distribution! No matter how much money you made, or how much money you would have had to pay, not to comply, was it worth the heritage of your company? I know if i was the president of your company, I would have fought tooth an nail not to produce FSC cigarettes, Federal law or not, there comes a time when you have to stand up for whats right, people who have supported you, enjoyed your flavorfull cigarettes in the past, and trusted, yes, trusted your products in the past, well, I am sure they are all very disappointed in your products now. People will eventually get what they want, and when your company is no longer producing what they want, they WILL, get it elsewhere.
Everybody is right in there related problems with FSC cigarettes. I have experienced the same sick feelings and by no means at all are these cigarettes fire safe, as a matter of fact they are worse ! Why hasn"t the comsumer protection agency looked into this matter? How come this issue has no media coverage about the dangerous chemicals that have been put in these new FSC cigarettes by the tobacco companys? The tobacco company has clearly changed its product without any notification to the public consumer, who thinks they are getting the same product that they have purchased before. This is clearly deceptive and fradulant to EVERYONE!, who has purchased these FSC cigarettes under fasle pretense, not knowing the product has been changed. None of the FSC cigarettes were marked with new warnings or new product change info, If they were, many of us smokers would not have purchased them. After all, who would want to buy, and smoke a cigarette, that tastes like [censored], dosent staylit, fire drops off, and has a whole bunch of new posinous chemicals in it? And dont forget about the sickness and suffering that goes along with it! Everybody who has smoked these FSC cigarettes should file a suit against the tobacco companys and also against the law makers or party who authorized the production and the distribution to the general public without warning. All of you people who are responsible for passing, manufacturing, and selling these FSC cigarettes, I want you to know, as every day goes by, more and more people are finding out what you all have done to them, and if they are like me, they wont be very happy either. Nobody likes being stabbed in the back! Especially from people we have be loyal with...
OMG! I found out about the FSC 4 days ago, but had been wondering for about a month why my cigarettes tasted funny/bad, left a weird coating in my mouth, wouldn't stay lit, sparked when re-lit, and that I was becoming physically ill (headaches, nausea, numbness of lips, dizziness) - now I know. I immediately told everyone I know, and the first thing my 74 year old Father and 50 year old Husband said was, "they'd arrest us if we were sniffing glue, yet they are forcing us to smoke it!" Well, I signed on the internet tonight to email R.J. Reynolds when I found this post. I know it's not R.J. Reynolds' fault, it's the Federal Gov't. (Bush enacted the legislation), but I was going to tell RJR that I'm done, and I feel bad for the tobacco farmers. I even considered rolling my own, but here in Columbia SC you practically get arrested, or at least get put on a watch list, for buying cigarette papers; that and I've tried smoking filterless, and it's just not for me. I had already signed the petetion against FSC, and think everyone should. BTW, when were they going to tell us about this? I didn't notice any signs posted warning about the EXTREME risk over and above the existing dangers of smoking. Oh well, 38+ years as a smoker, and I can definatively, unequivocally state, "I'M DONE". Thanks for letting me vent. C
These (FSC) cigarettes taste terrible and make my throat sore as HECK, as well as some headaches. All my friends that are everyday smokers are always telling me how they hates these new (FSC) cigarettes and almost want to quit because the Bands of EVA. SMOKING CARPET GLUE IS NOT SOMETHING I HAVE ON "MY LIST OF THINGS" WHEN I WAKE UP. Something HAS to be done.
bad tabacco
our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.
The complaint has been investigated and resolved to the customer’s satisfaction.
ethylene vinyl acetate copolymer emulsion based adhesive AKA CARPET GLUE is what the government makes cigarette Manufacturers glue tubes together with. TOXIC to humans. FSC = ethylene vinyl acetate copolymer emulsion based adhesive AKA CARPET GLUE
From 1 carton of cigarettes only 40% is good the rest of it the filter paper is not sealed
Between 3 packets of Pall Mall switch grape flavor bought between 17 November and 24 November, I have had 6 sigarettes with no menthol ball to pop in the filter.
Nov 2 2023 6:20 in Centerville newbrunswick 3 of the cigarettes the filters were half off couldn’t smoke them
2023 October 30 I bought 3 packs from the store Zway St. Catharines On . And they are so loose the heaters fall off !
I bought 40 pall mall flow red super kings yesterday but one of the packs was extremely bizarre as one of the 20 packs had menthol taste in the cigarettes it had mint flavours in it I bought both packs from the local Asda shop in hazel grove Stockport I have never known for anything like this
Hi there I hope this message finds you.i been smoking Pall mall for years and over a course of weeks I'm not satisfied with the product while I'm smoking the cherries fall off continuously it's highly unsatisfying really making me think of changing my bran
I pay an extra $8.50 a packet of 20 for the pall mall extras menthol boost and in the last 4 weeks at least 4 have no boost in each packet.
I will add a photo of the most recent box.
So I'm a pack and a half a day guy. And I'd sag the last 10 pks give or take have been so dry my cherry falls out several times during each cig. Today I bought my first pack at coop like always and as was sitting at the bust stop I lit a cjg and the cherry falls out again and burns my new pants I bought yesterday I'm sooo mad!
Damage smoke out of packet
About Pall Mall Cigarettes
Overview of Pall Mall Cigarettes complaint handling
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Pall Mall Cigarettes Contacts
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Pall Mall Cigarettes phone numbers+1 (866) 756-9287+1 (866) 756-9287Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
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Pall Mall Cigarettes emailsgriffia@rjrt.com100%Confidence score: 100%Supportcustomerservice@bat.com100%Confidence score: 100%Support
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Pall Mall Cigarettes addressGlobe House, 4 Temple Place, London, WC2R2PG, United Kingdom
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Pall mall flow blue superkings![Japan Tobacco International [JTI]](/images/business/48-48/119083/japan-tobacco-international-jti.png)




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