Pall Mall Cigarettes
Reviews and Complaints

I used to buy a cheap brand but tried Pall mall. Decided to pay just a little more since they were better. Bought 3 packs today and the boxes aren't crushed but the cigarettes (filters) are. Took them back to the store where they told me since the boxes weren't damaged they couldn't do anything about it which I understand. Just kinda stinks having to smoke them w flat filters.

Jennifer May
608 center road
Taylors SC 29687

smokes are falling apart at the filter end some are able to be smoked but others smoke come out at the filter end - u smokable. One actually just fell off completely.
Not good when cigarettes are so expensive. Just 2 in photo but there was approx 6 faulty ones. ( sorry one got wet)
Please send new packets as compensation.
Looks like this a a common fault from the comments.

I have bought three packs of the pall mall green 100's and out of each pack that i have gotten at least half of the cigarettes come apart from the filter. I have never had this problem before, and its starting to get old. I haven't had problems with the black 100's but they are not the ones i smoke so i don't see why i would have to change them. Thank you

Out of 4 packs I've lost around 15 cigarettes due to the tobacco end coming unglued from the filter!
I've been smoking the same brand for 20 years and have always spoken highly of Pall Mall to my friends even though I've gotten minimal coupons! I've got friends that don't even smoke that get better coupons than me? I've complained to the store which I purchase my tobacco products to no avail! I'm so sick of backing people only to be not appreciated! Can I please get some kind of kudos?

But two packs of Pall Mall orange 100s at 7-Eleven on Ford Road Garden City Michigan and both packs were stale I go there because they're cheap I would like to replace With Coupons because cigarettes are not cheap thank you I go to the 711 all the time like 3 or 4 times a week and this is only the first time that I've had these stale cigarettes but I decided to try it again I am on a fixed income Social Security Disability I do not have that kind of money to keep replacing cigarettes I had to throw them away

I recently bought a pack of pall mall menthol 100s. They were so stale. They neither didn't rotate them or thry are selling old cigarettes I have never had a problem a problem with your cigarettes. They are the only ones that I smoke. Once you buy cigarettes at stores and they are open they will not take them back. I believe thia is wring. If something is stale or bad they should take them back.
I was so upset that I spent 7.00 on a pack of cigarettes they were so stale that I had to throw them away.

I bought a pack of Pall Mall cigarettes the other day and when I opened the pack I noticed dark spots on the cigarettes. I didn't have enough money to buy another pack so I smoked most of them but 6 cigarettes. They tasted like they were old. I was afraid to smoke anymore of them. Cigarettes are not cheap anymore. And I been bumbing cigarettes off of my family members. And I don't like doing that. I wanted to let you know about them.

When R J Reynolds took over Lorillard they came in like the big bully and made me reconfigure my cigarettes and pricing to meet their demands. I changed my pricing and store just to accommodate them to stay competitive with the larger retailers. Now through corporate greed and complete disregard for small business you are now taking me off promotion because I cannot come up with your new demands. I own a small single store and will be hurt by this. In my area most convince stores and gas stations are owned by the same people (or group of people) this allows them to buy more to stay on the program. I am giving letters to each one of my customers telling about the way R J Reynolds are treating the small business man in hope they will change to another brand I carry instead of going elsewhere . This was not a well thought decision and ask if they reconsider because this will hurt the small business.

I've been using pallmall red for years... But last 10 rollyourself packs has been so wet tha I had to keep those packs open over 24hrs to get good smoking experience.. That really frustained me.. Whats wrong with your packing systems or elsewhere? Im from finland so I think that your product could dry even that much 'till coming here.. Im very dissappointed your product atm... Do something about it!
Sincerelly... Aslak purojärvi... Saartotie 16... 40800 vaajakoski... Finland

Hey I bought a packet of cigarettes and I had 1 the night before then the next day I had three and put them into my pocket and when I got out of the car they had all broke even though I was sober. All the filters broke off of at least 11 cigarettes and that never happened before and I was not happy about it. It felt like I had wasted money and I feel like I should change cig companies even tho I like pall mall a lot.

I just bought a new pack from my local store. The tobacco is burning up and falling off as I smoke, seriously I've been smoking them for years and this has never happened. They do taste different like they are really dry, but the tobacco that is lit, is burning up and falling off as I try to smoke. Never happened before, I'm not sure of a better way to explain it, but the tobacco is not staying put, as I smoke the lit tobacco keeps falling off on me and in my lap. It's very strange.

I know sometimes you'll get a little stem or something overlooked in the cigarettes but this time a tiny hard black object fell out. I noticed this because when I went to flick the ash in the ashtray I heard a tink/noise I'm not familiar with when I smoke. I just want to know if it's normal or what... I know cigarettes aren't 100% safe figured but this is my first time ever seeing/hearing something like this. Also it's very hard to break and smash.

hi i
i have just brought a packet of pall mall and inside i had found a pall mall double wrapped an has been ripper by your machine when i took it out of your pall mall packet

i have been a pall mall smoker for some time as i thought i was getting a good quality smoke

i would love yous you get back to me and hopefully its a possitive outcome
thanks

Started buying Pall mall menthol a little while ago when asda didn't have the brand I normally buy.
Decided I quite liked them and would carry on buying them.
Just wondering if there was a faulty batch or if it's just the way they are made but recently I've had it happen a few times when I've gone to flick the ash after I've lit the cigarette and they snap completely where the filter joins the tobacco, I'm talking a clean break. Once I just lent it on the ash tray to tap the ash and it happened.
I've wasted a fair few cigarettes due to this happening.
If maybe it's just a faulty batch then no problem as I don't want to switch brands but otherwise I'm reluctantly going to have to.
Thanks Emily

Its bad enough i had to give my ss# to register but to think im to young-- thats screwed up makes me thing its a scam
Im 52 yrs old unforturly i smoke pall malls
Thanks for that
All other cig companys dont request that
I been with marlb oro for over 10 yrs
And quess who owns pall mall- marlboro
So why register again but this time ask for ss# then tell me i cant pass the age requirement

Hello I purchased Pall Mall Red Capsule Superkings from Morrisons. I really enjoy these cigarettes. I like to click 3/4 of the way to the menthol. First few were obviously like that. Then I lit one up to find it didn't click. I thought it was just the one. Then looked at it and it's just a regular Pall Mall. So I looked in the box and there is another that's regular. That's not what I paid for and that's not what states on the box. They don't even have the kind of polo hole and power button. Fair to say I am very disappointed with this. I don't like regular cigarettes I like the red capsule and that's what I paid for.

I've been quite satisfied with this product up until I received 3 packs in a row (purchased on different days from the same location, location is Macs on 2nd Ave in Sudbury Ontario) that every 3rd cigarette or so had a rip by the filter which brought in way too much air for my liking. Unfortunately this is making me purchase another brand while hesitating to buy another Pall Mall product. I let the first pack go, and then the 2nd...but after the 3rd pack I was quite irritated. Smokes aren't cheap here. I don't expect for anything to come of this, but I thought you should know why you may very well be losing my business.

I purchased a couple packs of pall mall red convertibles from a local business "wallys food basket" I have purchased them at this establishment before. With this purchased all of the cigarettes were not convertibles. I was very disappointed when I opened the pack. I would like to lodge a written complaint with you guys saying this is unacceptable.

So uk new rules you place ugly packaging and make it only that we can get 30g min ok fair play
Why would you think its ok to charge more to do so ? You should be lowing the price!
Over the past couple of weeks i have had 2 pakes that when i opened it, the tobacco has been dry to the point where i had to get menthol filters to smoke the damn thing,
They was purchased from tesco garage local to were i live [removed] numbers on the package if it helps (([protected])[protected])
Id like a refund or replacement and a good explanation why i should continue to smoke pall mall, with an explanation of why you are acting the way that you have been with regards to cost and so on

I sent my carer to buy a packet of pall mall double clicks, I am blind that is why I sent me carer. She is writing this email. On the packet she said it stated that smoking causes the risk of blindness. This was not in brail on the packet, and the first I had heard that smoking causes this disability. Please can you explain how this happens and why on packets if somoking in fact causes blindness why is this not written in brail on your packets. Please advise. My career will read this back to me. I would like some kind of apology or compensation for this difilculty in my day to day life. Thank you