Pall Mall Cigarettes
Reviews and Complaints

I have recently bought 3 packs of 20 pall mall red capsules and at least 6 in each pack didn't have any capsules in to change the flavour and the retailer refused to refund or swap the packets each time. I was wondering why this was because the only reason I buy them are for the capsules. Any reason why they wouldn't be any capsules in the cigarettes.

I am one of many that are just sick and tired of you guys, I love how you guys are so concerned about our safety and have these cigarettes stop burning in a afford to have us buy more and more and now with the price raises you all are doing and how we smokers are always getting taxed more and more, (KY .50 a pack) I'm done with buying my cigarettes, i bought a machine to make my own and hope this trend continues with more and more people . I'm sure this complaint will fall on deaf ears but when it hits your wallet as it has mine and you then listen, you will have lost another customer.
good luck, and have a good day
Michael

I've been a loyal customer buying pall mall blacks for years. Anytime I try to register for coupons the website won't even let me register for an account. I'm fed up and seriously thinking about switching brands. I can't belive this I'll have to switch brands because I work at a gas station constantly seeing people of other brands come in and use coupons and not one pall mall coupon has been used in my 2 years working in this kind of work I can't believe we can give our money to this brand but can't even register an account much less get a single coupon in the mail

My husband has been smoking pall mall red 100's for years. Here recently the boxes have changed along with the cigarettes. They not longer go out when you stop puffing on them which causes the cherry to fall off and burn everything it lands on. He breaks 5or 6 out of the pack because the band at butt is no longer there and has now made them more fragile. The taste has also changed they now taste like self rolled tobacco cigarettes. Why the change?

I have been smoking Pall Mall Menthol Kings for years. And to date have NEVER SEEN THE FIRST COUPON FOR MENTHOL CIGARETTES.

Also, I have spent the last 45 minutes trying to just register for free coupons and/or open an account, I've been denied because my age didn't verify. Was told to use a password for "Atwood". Which, considering that is the town I live in, there is no such password. I was also told to use my previous address. I've lived at 2500 Hwy.79, Atwood, TN 38220 for the past 30 years.
Do you have anyone that monitors this page? Or maybe it's just on the internet for kicks and giggles? LOL!
Sorry, but this has been a very frustrating experience for me.

Sincerely,
Cynthia J. Swoveland

I'm very dissatisfied with Pall Malls lately numerous cigarettes and numerous different packs have been exactly like this not happy I buy Pall Malls all the time I buy 4 packs a day and I think I should be compensated in some way I'd really appreciate if I got some kind of feedback and compensation and I think there needs to be some better quality control and I'm not trying to tell you how to run your business but if you want customers happy and you would like to keep them cigarettes are not cheap to begin with and when you buy a pack of cigarettes and have issues like these gets a little annoying

The new pall malls are terrible. They burn fast like all the other cigarettes. I have smoked these for over 20 years now I don't even want to touch them. I hope you go back to the better style. I smoked these because they burned slow and tasted great. Now they taste like marbles. I guess I'll have to find a different brand to smoke now due to [censor] changing something that was already good

Received a pack of Camels in a carton that was packaged incorrectly. Only had 19 cigarettes and one was split open. I assume the packaging process messed up and quality control missed the bad product before it was sent out. I would like to add that I have been smoking Camels for over 20 years and this is the first time I have had a poor experience with your product.

I buy the pall mall blue pack religiously for the last number of years because of the mint option they have. Every packet I have bought in the last 6 to 8 weeks has had 2 or 3 that do not have a menthol option and considering the cost of cigarettes in Ireland I am disgusted to see that I am not getting what I paid for.

I would like to see this change for the better so I can continue to be a customer of Pall Mall.

Kind regards
Dan Mason

I bought a pack of Pall Mall red 100 cigs and every single cigarette burnt like a bad self-rolled cigarette, so it would run and the cherry sometimes even fell out, i had to keep butting out my cigarette and re-light it so it would burn more evenly. I've never had that happen b4, i kept one cig and i still have the packaging. i bought them from a little Mom and Pop store so i never get a receipt, they like to save on paper I guess. Am I able to get a new pack? Please and thank you..

Last packs i have bought from gas station my cigarette tobacco was falling out, burt my leg never had this problem..it was like they was really loose or something. I love pall mall but theyve changed and not what im use to. Its like they aint payong attention when making them. 3 packs now that have been like this. Dont know if its the gas station or just pall mall.

I purchased a carton of Pall Mall Red regular 20's late last week. I'm 5 packs in an still can't seem to get a haul off of them. I've been a pack a day guy for the last 3 years on your brand since cigarettes went up in price here in Calgary Canada. I've been wetting the seal on the side of the tube to try and seal the seam better. I've had similar issues with your cigs off and on maybe a half dozen times in the past few years. But usually with single packs. This time really bothers me because it seems to be the whole carton. The issue isn't always the tube. It has also been what seems like dry tobacco which burns up really quickly. Anyway not particularly happy.
Rick B.

julinda and kyle washburn firstly julinda comes once every 4 months not only that kyle doesnt pickup his phone so I have noone to complain too also she doesnt know cig pricing so I dont not know how she can adjust my prices when she verbally said she doesnt know our buy prices, since price change she is rude and I dont think she cares for her job pls call me [protected] im predominantly a newport store but I dont think you want my business...

I would like to thank the company for killing my loving In laws, do to the company never letting people know about the risks of smoking back in the 50s and early 60s my poor In laws suffered for years before they died let me tell you what the suffered from, well my mother InLaw had lung cancer one part of her left lung removed, she also had COPD, CHF, BLINDNESS, AND WAS ON OXYGEN FOR TWO YEARS BEFORE SHE DIED, my father In law had COPD, CHF, VISION PROBLEMS, AND PERIPHERAL VASCULAR DISEASE, OXYGEN FOR YEARS BEFORE HE DIED, oh and heart problems as well, I quit my good paying job to care for them both I have never seen suffering like this ever thank GOD he took them home I know that may sound cruel its not the cruel thing is watching a loved on struggle for years and gasp for oxygen until they die in have proff that your tabocco caused there untimely deaths hope your happy.

Bought a 20 pack yesterday and as I took out my first cigarette, 3/4 of the tobacco fell out. Tried the next one and the same thing happened. Realized that the glue that holds the paper together when rolled wasn’t holding for most of the cigarettes in my pack.
Very angry about this as I had a couple of clogged cigarettes a while back that I was unable to smoke, also pall mall blue.
I love pall mall blue because the price is decent, and would like to continue buying the products, if this situation is rectified.

I am a pack a day smoker, and I have an issue!
For the last 3 weeks when I go buy my cigarettes "at murphy's in taylors, s. C 29687.. I get a $.50 off pack coupon, but when I go back to get my discount, the coupon can't be used. The cigs have had a nasty taste and it happens to be the coupon expires 7/31/2017,"this is 10/9/17!
I am dis satisfied with this issue, and hope pall mall makes it right and starts checking before they send old tobacco out and lose a lot of customers.
Justin isom
[protected]

The butts of my cigarettes were hollow. I have purchased this brand of cigarettes for many years and never had this problem. I have purchased this exact brand of cigarettes from this shell gas station for several years now. I have never experienced this before in my life. I am wondering why this has happened because this has never happened to me before.

I went down to my local dairy to buy a packet if pall mall smokes. 20. Red.
I open my packet to find and smoke with no filter. At the time it was funny. But sad cause its one less cigarette. Then I pull out a filter not attached to any smoke. So that's two less smokes?
What the hell. If I spend my hard earn money on a 20 pack. I think I should get 20 not 18.

I've been smoking Pall Mall for many years now and the past couple of packs that I bought literally, the tobacco is not even filled to the top! There is literally about a centimeter of tobacco missing from every single cigarette. So you're using XL cigarette filters but putting the "regular" tobacco amount!
It's really getting frustrated and if I don't hear back from someone in regards to this issue.. unfortunately this is going to be the last pack of cigarettes from Pall Mall
I'm spending my money and I'm not even getting what I'm paying for and it's really quite frustrating.

Signed, Really disappointed long time Customer.

Mish

To whom it may concern,
My husband and I started smoking player filter our friend Introduced us to pall mall red and really love it. The other day we bought 2 packs of cigarettes and they were so light it was like smoking air.. we tried to continue smoking them but just ended up giving up because they weren't giving us any satisfaction. We ended up just buying a couple more packs. Tharp sat onto the fridge for about a week then I kind of felt upset because cigarettes cost about 18.00 a pack times that by 2 and it's almost 40.00. I just wanted to write this letter to let your know out experience. We have never had any problems like this before. I'm not sure if anyone will even read this but if u did thank u for taking the time to read it. I was just wondering if someone could call us and to explain why our cigarettes would be so light seemed like there wasn't even any nicotine in the cigarette.. Thanks krista and David workman [protected]