Panda Express
Reviews and Complaints

Panda express in odessa tx have very bad service, we ask for ice, they don't have ice. food service is very slow, we have to wait for a long time, the dining room is unhygenic. and nobody is taking care of the trash. The manager won't listen to the complaints. Seems to me the manager lost control of their employees. I saw so many workers there playing on their phone while working. The dish was oddly sweet, i felt like i was going to have diabetes, and the rice was very dry, it's like pebbles. the noodles tasted uncooked and seemed cold inside. the teriyaki chicken was burned.

Store 2389 bad customer service I literally waited an hour just to get 2 plates of food
Here are the names that I feel like you shouldn't have working for your company representing Panda Express names are: KWELI, JORDAN, XIOMARY, LAILAINE these people have bad service they don't apologize or acknowledge PAYING CUSTOMERS AFTER I ASKED FOR MY FOOD TO BE FRESH THEY BOUGHT ME OLD FOOD I HAD TO SIT AND WAIT AN HOUR FOR ME TO HAVE FRESH FOOD THERE HYGIENE IS GROSS THERE ATTITUDE IS UNACCEPTABLE AND THEY TREAT CUSTOMERS REALLY BAD I STILL HAVE YET SEEN SOMETHING SOOOO UNPROFESSIONAL AS THOUGH THEY ARE NOT GETTING COACHED, COUNCELD, OR WRITTEN UP FOR THERE BEHAVIOR THIS MUST STOP AND IM A LOCAL
I'm an Looking forward to the manager give me a call back .THE EMPLOYEE KWELI TREATS ALL CUSTOMERS BAD THIS PERSON SHOULD NOT BE REPRESENTING PANDA AT ALL

1) My friend and I arrived with properly completed "Free Entree Item" receipts from our previous visit but the check-out person refused to honor them because they were "more than 30 days old". That requiremen Gibrt is not printed on the offer or posted in the restaurant. Some time limit might be reasonable, but until it is declared to customers ahead of time, it is unreasonable to apply it when they try to cash it in.
2) The counter person who prepared our food and checked us out was very loud, to the point that fixing that should be a Panda objective. I already had in hand the "free" third entree. At first she demanded I pay for it extra. As I protested that it was supposed to be free, she took it and threw in the garbage right in front of everyone. It was embarassing. With fear of further embarrasment, I had to remind her that I was entitled to a Fortune Cookie.
3) I wouldn't write about this if it were the only problem. However, it is a fact that least four and maybe six of the beverage dispensers flavors were just water with no flavoring. And this was at the beginnng of supper hour.

Went through the drive-thru at lunch today and ordered Beijing Beef Bowl with Noodles, order taker showed in on board as Orange Chicken, I asked to correct it to Beijing Beef, she implied I was changing my order when in fact I never uttered the words "Orange chicken"...then was told it would be at least 5-6 minute wait for the chowmein noodles...I said I would wait. Paid for my order and receipt showed Beijing Beef, then parked and waited for our order. The order was brought to my car, and I did not bother checking the contents since the receipt read correctly, but alas after driving 20 miles home and taking off the lid...what should I find...you guess it Orange Chicken, and not even "fresh", so disappointed and unhappy. Tried calling the place, but of course they don't answer their phone...wonder why? Whatever.

Omg i was ordering my food then suddenly the tall lady wearing black shirt looks spanish
And starting talking her team members with a rude attitude saying ( from now on nomore texting if you all want to calling out call me or late)! Im not sure why that rude manager sayin that infront of bunch of customers! She dont have manners or ethics and she doesn't know how to communicate with they're team. For me what I understanding is she was telling that to her team to nomore texting maybe because she did something wrong and she got introuble so now that rude spanish manager just wanted to get away with her mistakes meaning no proof your introuble... she dont know how to handle her people and the store I believe.! All her teammates was all polite and good worker unless the spanish rude manager.please dont eat there anymore think first before you go to this store because when u see this spanish manager she will ruin your day and please save your money not worth it to spend your money in this store witj a rude and arrogant manager! Who' your name was miss spanish rude manager stop harassing your people! We hoping your get ur [censored] fired!

My boyfriend works at Panda express in IL. And he has a woman supervisor. She always say somthing about our relationship. And it cause a lot of troubles beween me and mu boyfriend. It is not ok and it is so unprofessional. Someone need to take serious action on this. It not acceptable. I have never seen a supervior would do this. It is a serious HR issue.!

When I spend $56 they do not give me a receipt and when I get home to my orders were messed up we tried to call and see what they can do about this problem and we were told there's nothing they can do without a receipt even though they didn't give us one then the man started cussing at me throwing up f-bombs and said come on in here if you think you're a big guy his name is eric he says he is the shift manager he sounded latino to me I don't want to go back in there cuz the guy might not enjoy it too much but you do not talk to me like that when my kids need to eat and I spent good money on some bs food. The location is959 west state street in american fork once again has said his name was eric would not give me his last name if I don't hear back from you soon well i'll just leave it at that I guess

I am very upset with the Los Banos, CA 93635 Panda Express. I was in the restaurant buying a to go order. Just to order it took 15 mins of waiting. then i order teriaki chicken, , the girl serving me told me it would take 10 minutes, they were making more. 45 minutes later! they finally get my ..(chicken), plus the other food i ordered was missing.. i had to go back and ask for the rest of my order! it was barely, barely warm.. My wife was mad at me and we got into argument It ruined my dinner and eveing, , , Very Very Disappointed ! This is not the first time that store was soooo slow.. I let the other times pass.. but this one was ridiculous! please make it right!
This occured last night (1/26/19) at 547 pm. Order #1811237.
I am requesting a reply, My email is lou.[protected]@yahoo.com
Luis M

I've been coming to this panda for a few weeks on and off cause it's taste much better then my ships food. However they always are out of all foods. They tell me it's going to be 10min every time and the store is also very dirty, as they're standing in the cooking tops to put away the grease catchers. Also they're not using gloves 100% of the time.

The customer service was bad. The short girl that took my order was rude n seemed as if i was bothering her from the tall kinda large guy that was cooking. I had to keep telling her what i wanted because she kept looking back and talkin, smilling and being goofy. Is there not a policy that says employees cant date each other and work together? Im a buying customer coming in on my lunch, i should have been treated with respect. Not treated like im a nuisance. Also the girl that was at the register smelled really bad her body odor was enough to make me want to vomit. In the end i wasnt pleased with my service or food.

Hello,

We have a Panda Express in our local Giant in Camp Hill, PA. In the last 3 weeks I have stopped in, specifically for Panda Express, for the Honey Sesame Chicken. There is a LARGE sign on the board stating "it's back", yet every time I've gone in for this they do not have it. I was then told this evening that "it will not be back", which I was simply frustrated because the board states otherwise. I will not return to any Panda Express at this point due to the way the lady at the counter treated me - she literally LAUGHED in my face and shrugged her shoulders. Very disappointed.

I sat outside for about 45 minutes until almost 7 PM I would say waiting for the customer lines to go down. What's the line was down to about three customers from a constant 10 or so the whole time I waited I went in and while waiting I seen the drive-through employee cash $100 bill for a drive through customer with no issue. Once I got to the register I handed the cashier $100 bills she said I don't have change for this and I said how do you figure I just watched about 80 people come through here so she turns around and is the bill to a guy by the grills and he said it's good and hands it back she opens the drawer that says I forgot I had change so I go out to the car and I come back in and speak with the manager and he says this girl right here and I said yes and he said explain to her what you just told me and I did and she said basically the same thing she said the story just as I just said it. She then walked off and he apologized and said we don't single people out here I assure you is there anything I can do to make it better because I had told him I was going to call corporate and I said I don't know do you get free meals what else can you do. He said yeah I can do that and I said but I won't be eating it here and he said well I can't give you a meal at another restaurant he then walked off and he apologize and said we don't single people out here I assure you is there anything I can do to make it better because I had told him I was going to call corporate and I said I don't know do you get free meals what else can you do. He said yeah I can do that and I said but I won't be eating it here and he said well I can't give you a meal at another restaurant So are you interested in a free meal here and I said no I'll just be calling corporate. You had also said that he is going to be re-training his employees and while waiting in line there was some talk actually after everyone else was served who interrupted me being served the girl the girl is getting my food and he stopped her and another girl and we're talking about how their performance needs to be corrected in some other way I didn't really pay attention. But it's real funny how he waited until it was my turn in line to just stop them this is ridiculous check the video cameras this is November 25 it is now 818 P.m. central time this happened about 20 to 30 minutes ago

On November 20, 2018, I went to Panda Express off of 51 St. Ave. & Baseline in Laveen. Two different young ladies asked for my order. I have them my order and they didn't take it. They asked again for my order ( I was in the drive thru). I gave them my order again. One lady kept asking for my order, she kept saying, "repeat that, repeat that". Spoke to manager Michael and told him what happened. He said he couldn't do anything about it because they were all about teamwork! I told him to provide training, he said they didn't need it. He turned around and said bye. I got home and my order was still wrong. I called to tell them, especially Evelyn the employee and Michael that my order was still wrong after repeating it over and over again (my order consisted of only 2 plates- with no special instructions). Michael again said he couldn't do anything about it. I was in disbelief that a manager would do absolutely nothing to resolve the issue.

I had just picked up a take out order (3 item) from your location in Clarksville, Indiana. When I got home, I was very disappointed to see the portions of the rice, chow mein, angus steak, walnut honey shrimp and green beans chicken (3rd item) portions were so skimpy. This is the third time this has happened. I didn't submit a complaint the first two times as it could be due to a new crew member so I figured I would be understanding and gracious. However, this third time this is occurring does not help the reputation of the establishment. My wife and I have been loyal and long time customers when we lived in California and now in southern Indiana. When this location first opened approximately three years ago, the portions were not skimpy like they are these last few months. We would like to continue being regular customers and would like to see portions that are a little more generous and fair.
I appreciate your attention to this matter and thank you for bringing the wonderful and delicious food to Clarksville in southern Indiana.

I consistently went to my manager Vieney from store 1558 about favoritism and it went unheard. I said I would call hr about the situation and she told me, no one would believe me those are my friends. So of course I didn't call. Then the day before she fired me she bragged to Castulo and Jason Clark about going to fire me. That doesn't show professionalism. Now I am no longer employed and the manager is retaliating against my wife.