PatPat
Reviews and Complaints

I received an order confirmation, shipping confirmation and a tracking number that shows the order was delivered when I track the order. It doesn't show what address or if it was signed for. I have emailed customer service several times and I tried to call but held for a long time only to be hung up on. I think this company is a scam and I am writing bad reviews on every review site I can to warn other people. If this is not a scam, someone will surely contact me to resolve this situation. It's a shame that it has to come to this.

Customer service is non existent! Placed order 11-27-18. Said it was in stock with est date of 12-5 delivery. I have heard nothing on status of order after confirmation. Have been tracking and always says ‘proccessin' until today when a box popped with the message of ‘No Details on this Order' I have emailed twice asking for status and called the customer service number at1-[protected] which I listened to auto recording for 6 minutes before it said ‘this vm can't take messages at this time' and hung up on me. I Want To CANCEL my order at this time. I wrote that in the 2nd email I sent on there website as well. I am going to dispute the charge with American Express which btw has I can always count on for excellent service. I did have another order that I ordered the same day and I received. I need to exchange for a larger size on 2 of the pajama sets. Pants are fine but tops fit snugger than a normal small in pjs. These are usually roomy for comfort.

I have been trying to contact PatPat customer services for several days now. I would like to return some items of clothing and get a refund. I have emailed their customer services three times and called their telephone number. I waited on hold but didn't get through to anyone and there was an automated message saying their mailbox is full.
This is completely unacceptable and I would like to return these clothes and get a full refund.

I order these Christmas PJs and they are three sizes to small! I have been trying to reach customer service for return address information by email they send a link that goes to their page with no information showing return address! I have called customer service number and waited for 30 minutes and no answer and mailbox full! Can anyone pleAse give me the return address for this company and any information I must supply to get my money back! Thank you!

I orderd dresses and they have came but they did not arrive on time for my daughters party so i want to return them all i have asked several times and have goten no response if this is not resolved today iam taking this further as i want a full refund because my 14 days will be over soon and i do not want to be charged for all the dresses i do not need

I am in Canada. All prices are shown in $CAD when I place my order. The total for this last order came to $96 CAD per the website. My credit card was charged in USD$, so with the exchange I am paying over 30% more. I sent in my complaint and the answer I received was to explain to me how banks convert USD$ to CAD$ and that the prices on the website in $CAD are "estimates" based on the exchange rate. I have two complaints, both relating to false advertising. The first is that nowhere did I see it stated that I would be charged in $USD. Based on all prices being shown in $CAD I concluded that i would be charged accordingly. The second is that there is NO WAY that it is a reasonable estimate to display prices that are more than 30% less in Canadian dollars than the actual charge - eg. a jacket marked $29.95 CAD$ is actually $40.00 CAD. My guess is that they are simply using the US prices and just displaying the costs as if it were Canadian dollars.
Note that I am used to paying the extra in Canadian dollars and understand that our dollar is worth a lot less, however, I should be allowed to make the decision whether I want to spend an extra 30% on an item BEFORE I am charged.

BEWARE! FALSE WEBSITE ADVERTISING!

I ordered a pyjama family set and even got confirmation that I ordered a family set but only got one pair of pyjamas. Their customer service claimed that in order to get all the sets, the sizes needed to be ordered individually (of which I entered all 3 sizes). They advertised the price as $28.99 for the set on the website. But customer service claimed that it was only for 1 pyjama and the other pjyamas needed to be ordered separately.

Ordered 3 dresses on Sept.6, 2018.My credit card has been charged.The tracking is terrible.States in process.They did send me an email of apology that I waited so long with an offer of 10.00 off my next order.I
This is the first time ordering from this company.Since I have not seen the qaulity of the product and questionable service why would I order again.I dont care to pay for something I am not sure of.They stated that they recieved my order but are behind due to volume of orders.This is not acceptable since they received their money right away.Order no. 3914679.Placed Sept.9th.2018. I expect prompt delivery of a quality product they say thier products are.I will be contacting my credit card co. as well.If they respond favorably then I can send a more positive reveiw.Company address says Moutainveiw, Ca.U.S.A. However product is from China.

I placed this order a month ago. I reached out to the customer service a week ago because tracking of the shipping info stopped and i wanted to check what happened to my order. It still hasn't arrive, there are not updates to the tracking info, and the customer service did not answer my question or help me with this order. Please help. Order #3878792
Thanksr

I ordered 3 pair of matching holiday pajamas from the Pat Pat site on Sept. 3, 2018...Items received Sept. 10, 2018. Recipients of these items did not want. I am trying to return said items within your time frame of 14 days. I have been trying repeatedly to get the return information to no avail. I have sent requested pics. Still no reply or information. Called your customer service number, after 15 minutes of repeated thank you for calling, it said to leave a call back number and time to call...then said person's mailbox was full and could not receive any more messages. This is the end of the third day that I have been trying to obtain the return information.
How professional is this company? A disgrace, and the poorest customer service I have ever experienced.
I am filing a complaint with the Better Business Bureau, and my credit card company.
I will be sending these items back to the address listed on your website
in Mountain View, CA. I do expect to see a refund.
Very poor to set a 14 day return policy, then stall three days, so far into your policy.

Customer service does'nt answer emails. As message attached can prove, after I've ordered for 60 itens in Pat Pat they sent an email informing that "due to high volume of orders" they are experiencing brief delays with some shipments, so I have to "allow up to 30 business days for delivery". The big problem is that this delay wasn't allowed by me because it isnt possible.

I'll travel to New York from 17 of September to 26th, so when the company will be able to deliver I wont be at city no more.

I ve wrote more than 3 emails and anyone answered.

I ordered onesies for my daughters 4 year birthday. They charged me multiple times for the order and then sent me an email saying they declined my order because they didnt like my address.
I am horrified. There is no answer to their phone and no one replies to the email.
I am now officially charged over $500.00
I want someone to look into this. Why is a company with this many complaints allowed to keep running?

So on the 16th of July I placed an order for my daughter and myself, due to personal reasons I had to cancel the dress on the same day! But I was charged for this and I have proof in my bank statements, it's now the 26th and I have no money! I have been mucked about so so much by customer service telling me the transaction has done, then telling me they weren't giving me one!
I'm a single mother and I would just like my money back!
Amy danielle brunt

Horrible horrible company ordered mommy and toddler outfits and revived one of each (mind you this was almost 2 months after I placed my order). Emailed customer service and they sent me a reply 3 weeks later with solution. Now trying to call customer service and their mailbox is full so not able to even leave s message. Stay clear of this company, they are only hungry for your money. ANGRY AND DISAPPOINTED AND NO ONE CAN HELP ME.

Scam! No delivered! Fake tracking website. Bad customer service. Even ask for local carriers they said they don't know. [censored] patpat it suppose to call pooppoop!

How can we show documentation when we never received it? We cant present paperwork we dont have. Furthermore, many individuals on your website and other message boards have stated that they have not received their packages and/or refunds. To be honest, we dont trust this company and we have spent good money on the clothes. Thank you, but we do not want to wait on the items because we are not sure if we will ever receive them. We would like our money refunded to us please.

I am not satisfied with the baby clothes I ordered. The clothes were for 0-3 months, but are huge. the tags said 0-3 months but some of the actual garments were marked 6 ( I assume it means 6 months). All efforts to request assistance from the customer service site were in vain. I eant to return he entire order, but when i went to [protected]@patpat .com could not even connect. I wished I had checked the complaints before I ordered. I do not recommend this site, pay a little more and get what you paid for.

I needed size 8 dresses but chose size 10 because I don't want a tight or short dress. Despite choosing two sizes ahead of what I need, the two dresses I bought are too short for my girls. The quality is below expectations but it is not bad. I have tried severally to contact customer service through emails and phone calls but there was no response. N

I ordered 4 pieces of dress for me and my daughter. And I just got 2 pieces of my order and my dress has bleach splashed. That is why I complained to Patpat but they never answer with sincere.
the first they offered 5 % off for next shopping. Of course, I refused it. They are always providing everywhere 10%off and why 5% Off for their mistake?

the second, they offered me 10 % off. then I refused. already I want to send them back all and I demanded all refund for my order but after that, they send 50% OFF ticket for the next shopping and they said I can bring to donation store. Because if I send them back, I need to pay for shipping.

What is that? So I need to throw away my money of 50% of the price? It was their fault. and why I have to cover the shipping cost or pay 50% then bring to donation store?

I am waiting for my refund for the defect still.
But they did something that I cannot contact and comment on their Facebook page.
I don't feel any sincere and responsible from them. Please refund to my order!

Hi,

Date: 26.05.2018
Order #3268213

I'm trying to mark email to [protected]@patpat.com since 3 days but there is no response on my return request. I tried contacting through website as well but no response. The response was really fast through website until my products were delivered but now since I want to return few items, nobody is responding to my mail or request.
I would like to return few items from my order #3268213 as one item has different color from what is appears in patpat website and 2 items has size issue. I don't want refund, I just want to exchange if possible.

Women's trendy wide leg open-shoulder floral jumpsuit
Trendy v-neck solid long-sleeve jumpsuit for women
Sexy lace contrast sleeveless jumpsuit in black for women
Stylish padded strapless bikini set for for women

Please initiate the process.

Thanks,
Ranju dehingia

I had place an order (order# 3052371) with PatPat on April 5, 2018. As of April 16, 2018 I got one email from them that my order gas been shipped. But the problem is that no information has been provided how soon I can get my items. They are not responding to my emails, you can't get them on the phone... I don't want my order anymore, because it was a gift for my Goddaughter's birthday, which I missed it, I want my money back.