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PDFFiller

PDFFiller review: Unauthorised credit card charge

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7:18 am EDT
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I don't know if PDF Master and PDF Filler are operated by the same entity but with 2 different names. On 17th July, I signed up for a one-off use with PDF Filler and was charged AUD$1.91 and received a credit voucher of AUD$1.92 on 19th July. On 11th Aug, I was stung AUD$70 on my credit card by PDF Master claiming I had gone over the trial period, which I disputed, and was given a refund. I was initially confused because the service I signed up with was PDF Filler, not PDF Master, so unsure how they got my credit card details. I made sure to also cancel with PDF Filler because my "trial" was up and did it around the 9th or 10th Aug. To my horror, when I checked my credit card account today, AUD$160 has been charged to my account. Please explain why this charge was made when I unsubscribed way before the payment date kicked in. I want my money back please.

Claimed loss: AUD$160

Desired outcome: The full refund + stop making fraudulent charges to my credit card account or I'll bring this up with my bank and relevant authorities.

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PDFFiller response
Aug 19, 2024 9:46 am EDT
PDFFiller customer support contacts
Phone numbers

+1 (800) 831-2050

+1 (855) 750-1663

Address

17 Station Street, 3rd Floor, Brookline, MA, 02445, US

Website

www.pdffiller.com

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Hi there and many thanks for reaching out!
First of, pdfFiller is us, PDF Master is not, the site looks like a similar, competing service though. We cannot know how they got your data, sorry. AUD$70 does not look like one of our charges either, so we hope you have fully settled the refund with this other site.
AUD$160, on the other hand, looks like our annual plan. And we can surely cancel and refund that as well, however, we do not have sufficient data for that at the moment.
Please email us at support@pdffiller.com and let our Billing know the following:
- your full name,
- the exact date of this charge,
- the last four digits of the credit card charged.
Once we have this data, we will arrange a full refund ASAP.
Thank you.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
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    Dec 21, 2024
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