Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Web Services PDFFiller Unauthorised credit card charge
PDFFiller

PDFFiller review: Unauthorised credit card charge

F
Author of the review
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I don't know if PDF Master and PDF Filler are operated by the same entity but with 2 different names. On 17th July, I signed up for a one-off use with PDF Filler and was charged AUD$1.91 and received a credit voucher of AUD$1.92 on 19th July. On 11th Aug, I was stung AUD$70 on my credit card by PDF Master claiming I had gone over the trial period, which I disputed, and was given a refund. I was initially confused because the service I signed up with was PDF Filler, not PDF Master, so unsure how they got my credit card details. I made sure to also cancel with PDF Filler because my "trial" was up and did it around the 9th or 10th Aug. To my horror, when I checked my credit card account today, AUD$160 has been charged to my account. Please explain why this charge was made when I unsubscribed way before the payment date kicked in. I want my money back please.

Claimed loss: AUD$160

Desired outcome: The full refund + stop making fraudulent charges to my credit card account or I'll bring this up with my bank and relevant authorities.

Confidential Information Hidden: This section contains confidential information visible to verified PDFFiller representatives only. If you are affiliated with PDFFiller, please claim your business to access these details.

View 0 more photos
PDFFiller response
Aug 19, 2024 9:46 am EDT
PDFFiller customer support contacts
Phone numbers

+1 (800) 831-2050

+1 (855) 750-1663

Address

17 Station Street, 3rd Floor, Brookline, MA, 02445, US

Website

www.pdffiller.com

File a complaint Write a review
View all PDFFiller contacts
Hi there and many thanks for reaching out!
First of, pdfFiller is us, PDF Master is not, the site looks like a similar, competing service though. We cannot know how they got your data, sorry. AUD$70 does not look like one of our charges either, so we hope you have fully settled the refund with this other site.
AUD$160, on the other hand, looks like our annual plan. And we can surely cancel and refund that as well, however, we do not have sufficient data for that at the moment.
Please email us at support@pdffiller.com and let our Billing know the following:
- your full name,
- the exact date of this charge,
- the last four digits of the credit card charged.
Once we have this data, we will arrange a full refund ASAP.
Thank you.
Resolved

This complaint has been resolved automatically due to user's inactivity.

More
Send message
Copy link
Report
0 comments
Add a comment

More PDFFiller reviews & complaints

PDFFiller - pdf filler is a scam... avoid them 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Money scam 7
PDFFiller - W-9 form request - possible phishing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - unauthorized charges 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Unauthorized charges to my credit card account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Unathorized credit charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Subscription
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
PDFFiller - Misadventures subscription 1
PDFFiller - Charge of $96 to my account 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all PDFFiller reviews and complaints

  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
    Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number
    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
    100%
    Confidence score
    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
    More phone numbers
  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
PDFFiller Category
PDFFiller is ranked 41 among 310 companies in the Web Services category
#39 PBase.com PBase.com #40 ZoomInfo.com ZoomInfo.com #41 PDFFiller PDFFiller #42 Replit Replit #43 8x8.com 8x8.com

Most discussed PDFFiller complaints

They posted fault info and charged me without warning
10
(opinions to this review)
 unauthorized credit card charges
3
(opinions to this review)
 Unauthorized deduction on my account
3
(opinions to this review)
 Pff filler subscription
3
(opinions to this review)
 Deduction charges on my account amounting to 6,384php equivalent of more than $100
2
(opinions to this review)
PDFFiller Alternatives
Prezi 3 reviews SmegoWeb 4 reviews Hide My IP 3 reviews Web Africa Networks 144 reviews YMLP 8 reviews