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PDFFiller review: They posted fault info and charged me without warning 147

K
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8:32 am EDT
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I used the website www.pdffiller.com, but it was mentioned that it was for free. After I converted my files, these jerks didn’t warn me and charged for $100. WTF? They haven’t told me that this service would be paid, ‘coz on the website it was mentioned that is was free. So be careful if you use this website or leave comments if they have charged you without warning.

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147 comments
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Bigmac305
US
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Aug 15, 2018 1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did not subscribe to this service as I don't know what it is or have a need for it yet they charged my credit card without authorization from me for $72. I cannot find a phone number to dispute it with them. I sent them an email trying to getting it credited back to my account but no response as of yet.

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Nancy Olney
US
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Aug 20, 2018 12:13 pm EDT

I have emailed several times always returned. Called someone they left a message inaudible. Hard to contact to resolve this issue. Not paying 119.00 dollars not worth it for as little as I use it.

Cancelled my account and never received a refund.

Please respond to this!

Nancy Olney

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Josh Mullen
US
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Aug 20, 2018 6:45 pm EDT

I never authorized your company to deduct $125 dollars from my card overdrafting my account

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Kayleigh harvey
US
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Aug 21, 2018 12:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wanted a 30 day free trial so signed up. The yearly fee was immediately taken from my account. Membership cancelled but how do I get my refund. I wouldn't have minded if the money was taken after the free trial but it was taken immediately.

Marianna Gutierrez
Marianna Gutierrez
US
Send a message
Aug 29, 2018 4:01 am EDT

I was disappointed, I paid them money, and then I could not print the document. Good that their support quickly responded and it all worked. Thanks for help. Now I can recommend this company.

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Jose Laiz
US
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Oct 15, 2018 11:54 am EDT

I was overcharged and I did not finish the document I was working on.
Please cancel this today.
You say 6$ mo. For personal use you charged me $120.00
Please proceed to refund this as I am contacting the bbb

I already contacted pay pal to continue dispute and cancellation.

Thanks
Jose laiz
[protected]

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Sbowker
US
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Oct 28, 2018 1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They said i could cancel within 30 days, , i did that and was still charged 72 on my credit card. How do i re- cancel and get a refund?

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TailorB
US
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Nov 01, 2018 3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, I signed up to use the free trial with PDF Filler and when i saw it charges you a certain amount I instantly cancelled my subscription which told me i wouldn't be charged.
I have checked my account and $101.57 has come out. I would like this amount to be instantly refunded as i did not agree to pay this.

Tailor Byrne

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Edsel Jade Tagayuna
US
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Nov 04, 2018 9:40 am EST

I tried your 30 day trial. After an hour or less i decided to cancel my subsciption. How come you have charged me when i barely used your product and 30 days free trial has not expired yet. How come you have billed me immediately? I'm waiting for my refund.

Subscription ID: k76f6

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Sbowker
US
Send a message
Nov 04, 2018 1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They said i had a 30 day free trial and could cancel at anytime, , I cancelled within the 30 days and was still billed 72 dollars on my credit card.. How do i re-cancel and get my money back?

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Elizabeth Ngonevolalath
US
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Nov 11, 2018 6:11 pm EST

I created the account on 10/01/2018 and deleted my account on 10/01/2018 "using the Web version of PDFfiller" as instructed. It is 11/01/2018 and I was charged $72 after deleting my account. I have several emails showing i requested to delete my account and I am still charged? Please refund my money! I did not sign up to pay for $72 up front!

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Tonypang43
US
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Feb 25, 2019 5:17 am EST

they advertise that the pdf editor is free but after you upload your document you can not download it without giving your creditcard info this is false advertisement some people don;t have creditcards especially students like me... this is false advertisement

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JodyJo
US
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Feb 25, 2019 8:24 pm EST

I had used PDF filler for the free 30 day trial period and had canceled the contract prior to 30 day billing cycle and yet still was charged for the full usage. My checking account was still charged the full amount for the services.

PDFFiller
PDFFiller
US
Send a message
Feb 28, 2019 11:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of JodyJo

Many thanks for contacting us here. Canceling the subscription and refunding the payment are two separate operations, actually. This is indicated in our Terms of Service (https://www.pdffiller.com/en/terms_of_services.htm ). If the case you are describing here is recent, our standard 180-day money back guarantee is applicable. For this, we would need your full real name, the email you were using for registration with us and details on the payment method. Please, email all of this to: relationshipmgmt@pdffiller.com Thank you!

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David McDonald001
US
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May 18, 2019 12:57 pm EDT

They have took £62 out of my bank account without my consent, this is an absolute outrage and feel robbed, not sure what this is? App, website, paper subscription? Don't even know how they have got my bank details so that they could take the money out of my bank, why would I pay that kind of money for pdf document or what ever it is...

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Richard Dickshott
US
Send a message
Jun 05, 2019 3:08 pm EDT

Further website research reveal that this may be a fraudulent website. My credit card is with www.citicards.com. (MasterCard)

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Aurelia Livia Putri
US
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Jun 09, 2019 5:07 am EDT

There was no warning or email issued regardkng my payment and I was sure I cancelled my subsvriptiom weeks agk. I need a refund as soon as possible

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Richard Dickshott
US
Send a message
Jun 11, 2019 8:36 am EDT

I was billed $72.00 for a service I did not request. This occurred on April 17, 2019.
THe charge appeared on my credit card ending in 5002.

Please refund my money.

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CJ $$$
US
Send a message
Jun 18, 2019 2:43 pm EDT

On 6/10/19, $72 was withdrawn from my account. I used the service once and used a free trail. I did not ask for a reoccuring subscription. I would like that canceled and my $72 refunded and an email that states the same. From my research this is a scam. If no answer I will file it as a fraud claim.
I expect a resolution within a week.

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Timothy Cox jr
US
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Jul 07, 2019 4:19 am EDT

I was charged $73 when I DID NOT subscribed for the company to automatically take this out of my account. I would like an refund or I will be contacting my lawyer!

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Valery Pena
US
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Jul 13, 2019 6:58 am EDT

I have no idea what this is and I'm being charged $80 dollars for it this is unacceptable. I log into my email and see that I'm being charged for something I never used. I would like a refund or I'm raising hell.

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Garock
US
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Aug 12, 2019 3:31 am EDT

This is NOT, I repeat NOT Free, they advertise it as free and then they want you to sign up for a free trial - but you have to give them your credit card information THIS SHOULD BE ILLEGAL! To top it off they give you no way to contact them or to cancel your account with them. Useless company that deserves to fail!

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Ajay Bhardwaj
IN
Send a message
Aug 24, 2019 10:17 am EDT

I just want ONE thing please cancel my subscription cause I am not able to do this my sites claim to cancel account but charges high so please do one damn thing I am already charged money in name of free trial otherwise I have to cancel my bank account .

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lou3914
US
Send a message
Sep 15, 2019 1:11 am EDT

Shady billing tactics by this company.Purchased something that was supposed to cost $15.00 turns out they charged me $180 for a yearly subscription. No need to read the fine print cause i can tell you now its definitely something they kept hidden.What a scam

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Indira Rai
QA
Send a message
Sep 18, 2019 3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi sir/ Madam,
I was charged 120 USD by the PDF.FILLER
I was not really willing to use it but suddenly i was charged for it. I was unaware about the payment that i had to make other wise I would never use the it. Kindly requesting for you help.

Kind Regards
Indira Rai

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stout man
US
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Sep 29, 2019 9:19 pm EDT

I tried a trail period and called before the time was up and the service rep. told me there was no account for me and 9-1-19 you charged me 120.00. I ask for a refund and never heard anything from you so i'm asking again. thanks Bill Thats all the information i have available for now.

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Sabri Ezzine
US
Send a message
Oct 22, 2019 5:17 pm EDT

Good morning,
I have subscribed to the free trial of 30days of PDFfiller, the problem is that without any reminder, I have paid 120USD, I'm a student and I can't efford it.
Regards.

Sabri Ezzine

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Arend Bolle
BE
Send a message
Nov 13, 2019 10:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I was supposed to be charged nothing for a pdf, because I deleted it before they could even charge me. However, it turned into a subscription for the year without authorization. This is unacceptable. I am scammed by this company. I never use this program. So, i wish my payment of 104, 52 USD do be reimbursed.

Kind regards

Arend Bolle

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Josh Rice
US
Send a message
Nov 23, 2019 5:31 am EST

I have no idea who they are but I just got charged 80$ I'm calling my bank as soon as 7am hits and reporting this.

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Nomthandazo may
US
Send a message
Feb 18, 2020 11:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I applied for an online application form of Army SA using pdf filler...they said I should wait for 30days transaction after providing my bank accounts... this week on 10/02/202 all my money was withdrawn by pdf filler.com..
Can I please get my money back!

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Maddison1997
AU
Send a message
Mar 07, 2020 9:51 pm EST

I have no idea how it's even happened considering i have not once utilized your services, nor have I ever heard of you however I have been deducted $150 for absolutely no reason?! I expect someone to be contacting me to return this money as soon as possible, and i'm currently in the process of reporting the company for unauthorized deductions.

PDFFiller
PDFFiller
US
Send a message
Mar 10, 2020 6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please, live chat with our Support here: https://www.pdffiller.com/en/support.htm (there is a special window for billing issues). We can't really contact you directly or settle this without our online chat cause all I can see here is Maddison1997, no last name, no email.
It might be also helpful if before chatting with our Support you could possible check your email inbox, including spam folders, for any emails from PDFfiller. Quite many people sign up for our services and then just forget (and get upset with the charges). For obvious reasons, there is no way we could have got your credit card details without your initiative to use the service and consent to provide such data. Hoping for your understanding and patience while settling this! Many thanks in advance!

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Freedom Overground
US
Send a message
Mar 08, 2020 5:28 am EDT

I was sent a link by another organization to fill out paperwork. The link led me to the PDF Filler. I entered my information and filled out the paperwork then returned it to the other organization. I did not sign up for a subscription of any kind to this service, yet my business Paypal account was charged $96.00.

Freedom Overground

PDFFiller
PDFFiller
US
Send a message
Mar 10, 2020 6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please, live chat with our Support here: https://www.pdffiller.com/en/support.htm (there is a special window for Billing Issues). Our support agent will need to know the email linked to your Paypal account. Looks like you've accidentally signed up for the service while e-signing that paperwork you're mentioning.
We are sorry for any inconvenience caused by this misunderstanding. I am sure we can settle this in couple minutes only!

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Rita308
US
Send a message
May 09, 2020 8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up for a free 30 day trial, was sure to cancel before it ended and then found PDFfiller had still charged my bank account for the $96 yearly fee! They stole from a teacher! PDFfiller is a total scam! Do not sign up for their trial- they will charge you even if you decide to cancel before the 30 day "free" trial!

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Philip Zimmer
US
Send a message
Aug 06, 2022 5:46 am EDT

7 29 22

I don't have a subscription to this

I want a full refund I've never sign up for anything that cost 144.99

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Andy Goodrum
US
Send a message
Aug 06, 2022 11:44 pm EDT

I have a charge on my credit card for £96 on 2021/07/13.

Merchant name PDFD.CO [protected]

I dont know what this charge is for

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Mia Zheng
New York, US
Send a message
Aug 15, 2022 5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi! I signed up for a free trial in July and only used the site once. I cancelled my trial later, however I just checked my bank account to see that I had been charged for an unwanted annual plus account. I cancelled my subscription once again and would like a full refund.

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S. Jessie Teague
US
Send a message
Aug 17, 2022 7:34 pm EDT

Just checked my credit card statement online and found I was charged $96 on August 2, 2022 from pdf filler which I never heard of. I have attached the transaction charge. Hopefully this gets resolve quickly. Thank you in advance.

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Ramarni
Sydney, AU
Send a message
Aug 30, 2022 5:51 am EDT

Hi,

This afternoon on august 28 at 8:17pm I was charged 96$ USD which is 145$ AUD. I definitely did not make this payment myself as I was out grocery shopping for the week. I want a full refund and the matter solved. I have opened a dispute with paypal aswell.

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Kevin Hoke
US
Send a message
Aug 30, 2022 7:36 am EDT

I did not want to renew this subscription. This product did not and will not do what I need it to do. It is and was a wasteof time and money. I thought I cancelled this right after I purchased it. I want a refund of the $96 or I will turn it over to my bank as a fraudulent charge. Thank You

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Caroline Roe
US
Send a message
Sep 10, 2022 3:18 pm EDT

Today I was charged over $155 AUD for a subscription I cancelled and gave no authorisation for. So pissed off. A complete inconvenience to have to chase up and ask for a refund.

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Molly Alford
Palos Park, US
Send a message
Sep 14, 2022 6:38 am EDT

I was charged $144 this morning without my authorization. Refund my money!

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