PECO
Reviews and Complaints

I have been dealing with receiving deposits after deposits on top of deposits plus paying a late fees.

I am on a payment plan so how in the world can it be legal to give me $1k deposit $700 and then another one for $1.2K. How can I ever pay down my payment plan or get on track if they keep putting deposits on my account?

It seems like the pray on people and want to be able to shut their service off so then they can give yet another fee to have it turned back on. My bill was due the 15th and I paid on the 22nd. I look at my bill it's now another deposit for $251 applied to my account. This is all within a month's timeframe. My bill is running $800 a month which none of this being applied to my payment plan.

PECO Contractor re-paved roadway after new gas main install. PECO Contractor failed to re-pave areas where roadway cracks formed by previous PECO exploratory digs that have taken place over the last several years looking for gas main leak. Roadway has been left looking horrible. Complaints with township officials and township roads department have also been filed. 400 block of Shubrook Ln., Aston PA 19014

My service was shut off on 8/14 due to inability to pay the bill, which was over $900. My doctors sent in a medical certificate for severe asthma and the use of a nebulizer machine. PECO granted me a medical extension on the 15th and should’ve restored the electricity within 24 hours. I reported that the power was still out at least ten times since then and have spoken to multiple customer service agents who assured me that a crew would be sent out to restore my power. It is now 8/19 and I am still without electricity and unable to breathe. Now I cannot reach a customer service agent and just need my electricity to be shut back on. The last agent I spoke to said PECO might need to replace a faulty meter. I’m still waiting and breathless…

Peco is a disgusting greedy company, I've been trying my bestest to pay my electric bills, however instead of a late fee Peco charges a deposit of 300 dollars on top of an already high electricity bill making a bill that's 246.62 go to 473.39. Charging 150 (the 300 is broken into two months) on top of an already high bill a month. I'm already on a payment arrangement to help me pay my past due which includes 59.73, bringing the bill to 473.39! How are you supposed to help your customers if you're charging them an additional 300 dollars on top a bill your already trying to pay!

Been PECO customers for years. We almost always pay on time, and if we're late its only by a few days. Our bills are pretty low (rarely do they go above $100).

Earlier this year PECO screwed up with our AutoPay. Their website is a disaster and the functionality is really bad. I've never dealt with a company or utility with such a bad website, and I've had accounts with some TINY credit bureaus, etc.

Long story short, PECO never deducted our AutoPay, then we were stuck making one-time payments to take care of the bills.

Then PECO started tacking on "deposit" line items in March, but we didnt notice. We just kept going by the "current electricity usage" amount and paying that off, one payment at a time, planning to eventually contact PECO and figure out what the issue is with the AutoPay. The last thing we wanted is to pay them, THEN they deduct any AutoPay.

We noticed the "deposit" on our June bill, and then went back through our old bills and realized we'd paid hundreds more than our actual usage. Yet PECO was STILL charging "late payment charges" because they were applying our payments to their deposits instead of our actual bills, etc.

This is ridiculous. You're a public utility. Charging existing customers who've never had their service turned off (or even gotten a shutoff notice) repeated deposit charges that total up to half a year's worth of electric bills is NEVER OK, especially with the affordability crisis and lingering effects of the pandemic.

To whom it may concern,

I'm a single parent of three daughters and have been without service since 5/3/23. I wanted to place services back into my name due to the fact the individual that had services in their name no longer resides at the residence and I've had service under my name previously. This process that the company has in place is inhumane and shouldn't be practiced. I need my services back online so my family may return to normalcy within our home. I've had to get rid of groceries and purchase flash lights to live in my home these past few days and it's been an absolute awful experience. I called multiple times and customer service representatives don't really know the processes and can be very rude. One representative that was empathetic, expressed that the wait time for this type of application is backed up tremendously.

On May 4, 2023 Peco replaced a pole at 1335 w 65th Ave Philadelphia PA. In the process they piled up debris of branches and leaves which the city did not pick up. Additionally some unknown liquid from the bucket atop the new pole is dripping on packed cars and side walk. The drying branches, leaves and the dripping oil both pose undetermined hazard that should be addressed immediately.

I have been waiting for my bills for a few months and when I called the customer service of PECO, I found out they were sending my bill to a different address without me. Also, the staff of the PECO company changed my billing address, however, I did not give my permission to them. Since June 2021 I have been living at 703 E Parker St, bldg B-2, Langhorm, PA 19047, and received all my billing by the following year. At the beginning of 2023, January I stopped getting my bills, and I worried about where my billing is. After, several phone calls, and many days of nervous conversation, I finally found out that they have been sending my bills to a different address which is 9926 Haldeman Ave A11 Philadelphia, PA, 19115. this is not my fault that I did not pay, and I would like to get an appeal. Also, I am doubting that it is not the correct bill because this winter was warm. I compared my last year's bills because 2022 was colder than 2023. Moreover, I used an electric stove and a hitter. But this year, I only used Hitter for nighttime.

I was told by a customer service rep that if I pay my overdue balance my service would be reinstated between 24 to 48 hours. After I paid the balance the customer service rep than changed it to 72 hours, after 72 hours still with no service I called to find out the status of my reconnection and was told that the previous customer service rep never put in the request to be restored, She also told me that I cannot be restored till Friday which in turn would make it a full week, I also suffer with Bronchitis and Asthma and without power or heat because everything in my home is solely dependent on electricity I'm afraid for my health will fail.

I am so very frustrated with this deposit stuff, as if I can't afford my bill how am I supposed to come up with the deposit... There are so many americans suffering financially and can't afford to live let alone pay extra money on their peco bill for a deposit... Something has to give! Not to mention they want everyone in the house to give their financial info and my elderly parent should not have to give that info to peco as she is not responsible for my bills...

Riggs & distiller are in the process of replacing poles and wire in the neighborhood.In this process they have widened the span of the wire with cross bars running the wire directly over my house and put some kind of circuit breaker apparatus on the pole at my driveway. This is a high accident location with natural gas lines above and below ground. Not to mention unsightly and no parking to service if needed

We applied for a grant for low income families in PA to have our past due bill paid. The grant paid the bill in August of 2022. They came and turned off the electric even though we received a grant. We called for weeks with no help from anyone. My husband felt he had not other choice but to turn it on until we were able to get a hold of someone. I have a family of 8, and I have 6 kids. They came out in October 2022, and turned it off again because we had turned it on in order to cook and shower, and have lights with kids. We have a letter from PECO themselves saying that the grant paid the bill to zero. Now my whole family is in the cold. This has made our lives so incredibly difficult. It’s getting colder. No one should have to live like this, especially with our children. It is not right. Someone at PECO did not put the information into the computer about the grant, and so they aren’t honoring it because they can’t see it in the computer. We have a letter to show that the grant was received in August of 2022, and it should have never been shut off to begin with. Someone please help us get it tuned on before our pipes freeze.

I am on a budget plan with PECO. I thought when you are put on a budget plan it is supposed to help you to make sure you are able to make your payments on time. It was like that for a while and I was able to make the payments on time without issue. When I saw my bill it was over $500. Somewhere along the line my power was shut off due to none payment. Needless to say I did make the necessary payments to get my power back on. Once I made the necessary payment I thought I was all caught up. When I saw my bill again it was once again over $500. I call and inquired about that and turned out I paid $147 for a deposit I feel was not needed but paid anyway. After I made that payment I saw my so called new budget was $425 and I couldn't understand how was that a new budget. This is a combination of my current charges with more money added to it.

I asked them about it and they said that it could fluctuate, which I can understand but there is not that it fluctuated that much. I was told that this is my new monthly budget. This is NOT a budget this is a regular payment. They have to keep in mind that sometimes payments is not going to meet the due date. It will be late depending on when that person get paid. Its not like I have money just lying around to spend at given notice. This budget is not helping me succeed to make sure I get my payments in on time. This budget is setting me up for failure.

This complaint addresses the excessive deposit fee which is causing a great deal of financial strain in my household. This past summer has been extremely hot, and as a result our electric bill has reflected the cost of constant Cooling. It is understood that PECO will arbitrarily add a deposit requirement for late payments. I recently received a shut-off notice for unpaid bills.

However, the reason the bills are behind lies with PECO themselves: Over the past 3 billing cycles the company has added $347.72 in deposit requirements on top of usage charges. To add insult to injury, any payment made is applied to the deposit requirement first...in other words, even if you pay the amount for the outstanding usage fees, you're still in the hole as if you have not paid for your electricity and gas. As of this writing my outstanding balance is roughly $260 after my last payment. In short, I have paid for all of my past usage, and the current outstanding balance represents deposit charges!

PECO provides no explanation as to how this deposit is calculated, and will not return the deposit until the bills are paid on time for 13 months. In my opinion, PECO energy extorts their customers, collects interest on the held money, and if you're fortunate enough to be able to pay on time for 13 months they do not give you the money back, but instead credits your account. Since they are a local monopoly, you are at their mercy. Their actions are unconscionable, especially considering the extreme Financial hardships in many households face.

They removed the telephone pole on my property they had to break the cement and remove the pole and then they left the dirt there and just threw a little grass seed on top. Because it's right on the corner people are walking over the dirt and it's causing a hole and eventually it will become a dangerous situation and people will fall and get injured. It's right on the corner where people walk so I would like to see them come back and cement to avoid a dangerous situation. Thank you.

We were on a payment arrangement and was told by YOUR customer service rep that all we had to do was pay 6 payments of $91.35 and when I asked if there was anything else that was needed added onto that payment she told us both no. We made our payments every single month and times when we paid over the $91.35 and we were told that we couldn't make a payment because our balance was zero. We checked our bills every month and it we saw our payments being posted every month, which brings us to today, where we get a shut off notice for $606.09 due immediately! How when we were making the payments every month, which is only our 3rd month and 3 payment of the amount YOUR customer service rep told us to pay every single month! I called YOUR customer service rep and it sounded like the girl I spoke with 3 months ago who signed us up for the payment arrangement and she told me that what I told her didn't make any sense. I told her that that is what we were because if we told otherwise we wouldn't just paid the payment arrangement plus the amount of our current bill. It wasn't a problem up until today, so she said she was going to transfer me to billing and I was hold for 20 minutes to talk to someone. I was so irritated that I just paid the the $245 on my CREDIT CARD to reinstate the payment arrangement. Nothing was ever resolved and no explanation from the girl in customer service and was never transferred to anyone in billing when it said that the hold time was 6-9 minutes and I was on hold for over 20 minutes. If they are working from home then they need to go back into the office because at least they were more thorough and answering questions and giving the proper information and instructions. We've had several issues with PECO including posting of our money in other people's account without explanation and also being charged twice in 1 month. This is horrendous and poor service at its best.

Last Tuesday your sub contractors came to fix road where months earlier they dug up and move gas meter to the outside of my home. In the process of breaking up the road with front end loader, a crack has appeared in my 2/12 year old side walk. I am quite upset as I have asked contractors to be careful with not damaging the sidewalk. The constant pounding in front of my home and along my entire street has I believe caused this crack.

I would also like to say that now I have a half finished macadamed hole in front of my house causing a substantial 'pothole' . This is continued all along my street and on several other streets in the borough. Is this going to be addressed?

Thank you

Peco Installed new poles to replace the old poles . Now the want to change the electrical wires from old to new. Last time they came the collapsed the curb. damaged a tree, ripped up the front ,side and back yard and knocked down a tree . Never did anything to repair any of the damages. Now the want to do it all over again and leave the old poles in my yard. There is much easier access through other yards