The Pep Boys review: Unprofessional manner of pepboys employee

Dear Sir or Madam,

I would like to submit a complaint reference to a Pep Boy employee who refused to give me his name and said, While I was trying to explain my vehicle situation and coordinate to drop off my vehicle, I informed this individual I'm at a hotel. I needed to coordinate for a tow truck and contact my brother-in-law to see if he was home ...this individual put me on hold without saying just a second and came back on the phone and said come tomorrow at 9 a.m. because the General Manager you spoke to is not here...as I trying to explain to him and ask, please stop cutting me off when I'm trying to explain to you details. Then he said, "Why did you swell up on me? I'm trying to help you, and he hung up on me..." (Black American) refused to give me his name; the address is 140 S. Stephane Street Henderson, Nevada. Ph: 702.383.9988. He started to raise his voice and was very unprofessional and threatening. I called again, and he hung up on me...I called and spoke to the tech and told him my displeasure with the individual's unprofessional behavior. This incident should be reported to the highest level of Pep Boys management and potentially to the Better Business Bureau for this individual, as I told him I am a disabled veteran, not from Las Vegas. I'm from Atlanta, paying thousands of dollars trying to get my vehicle timing belt replaced, and I need to schedule my vehicle. Still, the individual refused to schedule my appointment and hung up on me.

I had called about a month ago and spoke to the General Manager. Mr. Mike Harden, in reference to my Audi, and this individual refused to give me his name.

I have been a Pep Boys customer for over forty years, and I have never experienced such unprofessionalism in reference to customer service. This individual does not professionally represent the Pep Boys organization and should be terminated for his unprofessional demeanor. You can look up the call between him and me at [protected] dated 11/6/2023 around 12 p.m.

The purpose of my complaint is to prevent other customers from receiving the unprofessionalism of this individual.

Thank you,

Kind Regards,

Mr. Almeida

[protected]