The Pep Boys
Reviews and Complaints

Whenever my kids go to PepBoys in Nashua for an inspection there is a need for repairs. Magically, I tell them to bring the car to another garage and things are fine. If you leave the car for a repair, they always claim that there are other things to fix. I believe that they advantage of the fact that there is no consumer protection in NH or in the city of Nashua.

Lewis

OK WHAT WAS THE PROBLEM WITH YOU CAR

Yes Pep Boys refused to accept my payment by check as well 2 times I was turned down by there computer system they only accept cash payment as far as I can see they also made my wife feel very embarrassed they told her in front of other customers that our checks had numbers that were too low and thats why they would not accept payment our checks run in the 500 range but the account is a new bank we had switched to as our old bank had high service fees therefore the numbers started over again I've been without a car now for about a week i've had the money in the bank even showed them the receit i think it is because my checking has a theft guard on it i told them that it would only let charges of 150 dollars per day in case card is stolen but I assured them the money for the repairs was in the bank well now i'm going all weekend without a vehicle if they find it so hard to accept payment they should provide customers a loner vehicle while they take so long to decide if they want to be payed, yeah i'll never go to that rip off store again ever, I dont care how many gd points they give me oh and by the way they charged me 900 dollars to change my timing belt what a rip off! L. Pick

I used to be a constant customer of Pep Boys that does not care about their customer service. I took my car into Pep Boys in January 2008 for them to repair my brakes which I was charged very close to $600.00 of repairs. Well it is July 2008 and I am having the same exact issue for Pep Boys to tell me that I have to pay an additional $130.00 for more brake work. When I went into the store to get my car back I was immediately attacked by an associate letting me know that nothing was going to be done in my favor which I had no business with this individual. It is strongly advised that we as the consumer save our money and go to an organization that is worthy of the service and going to complete the job correctly the first time. The bad thing about all this is that people are amazed that I paid $600.00 for just the back brake job.

Pep boys are a nightmare.I had my tranny fluid changed on a 98 caravan at the one in liverpool ny in april 2004.When i got home there was tranny fluid all over the driveway.I took it back and they tod me I had a blown head gaskit and it would be $1400 to fix.
I took it to another shop and they told me the plug was loose in the tranny case.They toped off the tranny fluid and did not even charge me.I fought with pep boys for 3 months before they agreed to refund my money.And by the way I just got rid of that van.4 years and 75, 000 miles later.i never had a problem with the head gaskit

PepBoys
Posted: 2008-10-11 by Linda Y [send email]
terrible service
Complaint Rating:
Company information:
pepboys
425 sunrise hwy
Patchogue, New York
United States
Phone: [protected]
pepboys.com

I went to PepBoys at 5 pm 10/11/08 for an auto inspection which I was told would take approx. 1 hr. My car was finally taken in for inspection 2' 40" later after numerous complaints. I left at 9pm without an inspection! My car had failed 2 times & they wanted to try 3rd time? They admitted having problems with dyno machine and I don't really know what the issue is, but my car is fine and I have never had a problem with inspection passage in the past. Ther were 2 other couples that had waited 5' and 7' for their cars and they were also extremly dissatisfied with the service dep't.
I have never encounterd such poor service in the past at any other auto facility and I really don't know how they stay in business. I will never return!

Had to buy a $ 50 Replacement Policy for $ 5.99 Automatic
returned it ask what this " O they told me it comes with it and I can't buy the light without it " Scame written all over it

I have bought tires and service from pep boys for years and I went to Evansville In. store today were I have bought many sets of tires. I have a tire on the front of my Buick that has a viberation after 65 MPh. I wanted the store to check my tires and they told me it would cost me $21.99 for them to check it out.

I think that if I sold some body a set of tires and they were having trouble I would check the tire for them at no charge.

I will not spend another dollar at pep boys for anything and I am going to tell everybody I know what a Cheap outfitt you are to deal with.

I have 5 growen children that I got them to buy from pep boys. But no more.

I guess after you get peoples money any more you are not satisfifed you want to stick them every chance you get.

I wish to file an official complaint against Pep Boys located at 106 Market Place Blvd in Knoxville Tennessee and their service manager, Rober Helton.

While I understand that neither of these two email addresses found on your web site are specifically for customer service, I have issued this complaint to the only addresses available on the site after calling the customer service number which sent me to an answering service that never took my message. There appears to be no other means of contacting custermer service other than the customer service phone number listed on your web address, www.pepboys.com . After reaching the answering machine through the customer service line and awaiting the "beep" to leave a message, I was promptly disconnected. As a result, I am using the only means available to me to reach your customer service. Please ensure this message is passed on to the proper Pep Boys representative.

On the evening of Wednesday, March 3rd 2010, at 7:39:49, I dropped my 1998 Corvette off at the Pep Boys located at 106 Market Place Blvd for service to diagnose and repair the fact that my car would not start. The car was service for my car was coordinated by John Furnari. Prior to this problem, the car was running fine.

The next morning I was informed of the service needed and made a joint decision on the service requirements and cost of that service.

That afternoon when I called to check on the car, I was informed that they were still waiting on parts and that the car would not be ready until the following day. As a result, I had no choice but to make other arrangements for transportation. The next day, I was given a similar story and informed that additional services were needed on the car.

I authorized additional service at additional cost to me in good faith that the car would be ready and road worthy that afternoon. Following work on Friday, March 5th, at 3:07 pm, I paid for all services rendered and was given the keys to drive my car off the lot as though it were fully repaired and safe to drive. Instead, I discovered that the car was in very bad and dangerous running condition. Apparently, the mechanic who performed the work, Michael A. Daniel, chose to ignore those dangerous issues when deciding to release the car back to me, the customer.

Upon pulling out of the store, I discovered that the car would not change gears until it reached almost 4000 rpm's and that the car would not idle. The car died at each stop sign and red light encountered as I drove to return the car to the store. The car was unsafe to drive and was obviously not road worthy when released to me after full payment for services rendered.

Thankfully, an accident due to the condition of the car immediately upon release to me was avoided and I arrived back at the Pep Boys where services were rendered to inform them of the new problems caused by their work on the car - problems that did not exist prior to services performed by Pep Boys.

Upon my arrival, I was informed that they would not be able to re-assess my car until the following morning. I informed the service manager that I had paid in full almost $600 for their service that had taken a day and half longer than advertised and of my frustration and loss of confidence in the service provided by Pep Boys on my car. At the same time, I also informed the service manager of the fact that my car was unsafe to drive as a result of their service after being released to me as though it had been fully repaired. It was reiterated to me by the service manager that there was nothing he could do for me or my car until the following morning. As a result, I had no option other than to park the car at a friends house who lived close by and make transportation arrangements for yet another day.

The next moring, Saturday, March 6th 2010, I called the service department at Beaty Chevrolet and described in detail the services and parts performed by Pep Boys as well as the symptoms that were resultant of that service in hopes that the service department at the dealership might be able to repair the damage done by Pep Boys. I was informed that based upon the parts replaced, service provided, and the symptoms exhibited following the service, that the problem was a timing issue and that it took specific expertise and equipment to get the timing set properly after replacing the distributor as had been done by Pep Boys.

Unfortunately, the service department at Beaty could not service my car until the following Monday, so I reluctantly took the car back to Pep Boys at 10:03am on Saturday, March 6th 2010 - after calling them to gain assurance that they could and would fix the issues of dieing at stops (inability to idle when at rest) and the excessive RPM's required for the automatic transmission to shift gears - both problems that did not exist prior to work performed by Pep Boys at their facilities at 106 Market Place Blvd in Knoxville Tennessee.

I asked the service department at Pep Boys specifically if they had the equipment and expertise required to fix the car properly and they assured me that they did and would.

After waiting for a re-assessment by the mechanic, he came out of the garage and indicated to me that additional services would be required for my car to run properly. When I asked the mechanic why I should have to pay for additional services to repair problems that did not exist prior to his service on the car, he informed me that the car came in on a "trailer" and that he felt the car had these problems prior to his service on the car.

At that point, the service representative stepped in to take the mechanic back out to the shop, talked to him for a few moments, and returned to inform me that he had instructed the mechanic to go ahead and complete the remaining repairs to the car and that they would be completed at no additional cost to me.

I was also informed that, once again, they would need to order some parts to complete the repairs needed and that the car would not be ready until late that afternoon. Stranded, I called a friend to provide transportation once again while I waited on my car.

Late Saturday evening, at 5:52pm when the service department was preparing to close, I recieved a call informing me that my car was, once again, ready for me to pick up. Upon my arrival at Pep Boys, one of the service managers arrived after test driving my car and, once again, released the car to me as though it was repaired.

Once again, immediately after leaving Pep Boys, the same problems still existed and it was readily apparent to me that the service personnel at Pep Boys were simply incapable of repairing my car properly.

Leaving the car with my friend and making other transportation arrangements once again, I made the decision to have my car towed to the Chevrolet Dealership to be repaired properly and avoid the potential of an accident while driving the car in its condition following iterative attempts at repair by Pep Boys.

Today is Sunday, March 7, 2010, a full three after seeking service and repair to my car at Pep Boys and I am still stranded without transportation. If not for the kindness of friends and availability of resources to rent a car for transportation, I would still be completely stranded due to the condition of my car following Pep Boys failed attempts at servicing it properly.

This afternoon, I will have my car towed to the Chevrolet Dealership for repair and rent another car in order to get to work Monday morning.

I am very disgruntled with the service attempts, misrepresentations, and incompetence demonstrated by both the managers and the mechanic who were involved with the work on my car. My time is worth a lot to me, particularly on the weekends. Not only have I lost transportation during these failed service attempts, I have lost time in waiting.

It is my contention that a full refund for the amount I paid to Pep Boys to repair my car is the very least that Pep Boys should do at this point. In addition, the executive management at Pep Boys should be made aware of the potential liabilities associated with this kind of incompetence. Had an accident occurred, Pep Boys would be fully liable for all harms done as a result of the accident.

It is my hope that this is an isolated incident and that the executive management at Pep Boys will take immediate action to remedy this potentially tragic situation.

Please forward this complaint to the customer service department for Pep Boys and ask them to get back to me with a response.

I saw an ad for pep boy buy 3 tires get one Free. Well that is a lie and you get rippedoff. You spend more than the free tire on the "Tire Installation Package" for $131.84. Then you can;t take your tires they Pep Boys must dispose of them. Where in their used tire dept? You pay for this and that. So for a free $118.99tire I got soaked for $131.84 wht did I say NOTHING. I could of gone to flea market and got the same tires cheaper. Never will I darken Pep Boys door again and I will tell all my family and friends about this rip off. A whole $12.85 saved wow.

I brought my car in for inspection this morning between 8am-9. I left it with them because there was 4 inspections ahead of me. I waited until 12-12:30 and called them to see how it was going. they then told me that my car was going to fail inspection and gave me a long list of things. needed a new tire, a ball joint, back brakes, boots, battery mount, etc then told me what the cost was going to be. told me $1, 500.00... I told him that I would call back in 20 minutes. I had to think about if it was worth the cost or not. (I had put my car in there a month ago and it had cost me $1, 500.00 too. a few months before that, they had told me that my engine needed to be rebuilt and sent me to American auto. that cost me $2.800.00. the year before that, they charged me $1, 600.00 for car repairs) I bought my car for $2, 900.00 and was actually getting sick and tired of spending all this money on it. they called me back, saying they thought they might have missed my call back. I then told them to put a fail sticker on the car, that I wasn't putting anymore in it. he then seen an error. he stated the computer added the total twice, bringing the total up to 1, 500.00. he told me the actual was $900.00 plus a 10% discount, bringing it down to $810.00. then again I told him I would call back in 5 minutes. I had to think more... I thought "no, that's it. its' time to give up my car" I called my dad and told him. dad said "get a second opinion". I called back, told them to put the fail sticker on my car and that I would be up to get it. he told me to give them 30 minutes to put the tire back on. I went, paid the $16.00 inspection cost, left and drove to a garage up the road. I explained to the mechanic about pep boys, he asked for the paperwork, I gave it to him, and he went to work. he checked everything that was on pep boys list. he told me that pep boys was trying to rip me off. that all that was wrong with my car was it needed one boot, one side reflector light, and a battery mount. he told me to go to advance auto and get a mount and boot. I did, went back, he fixed it. he fixed the light. he charged me ONLY $26.00 and passed my car for inspection. I will "Never" go back to pep boys again. I have been going to pep boys for the last 7 years and trusted them with my car. now, I feel that they took advantage for all these years. it is already hard enough being a single, working mom. now to think of how much money i spent that i didn't need too, just breaks my heart...i feel like pep boys stole from my family. money i could of used for my children, for food, for bills. i cannot believe that this company can sleep at night knowing they rip people off. rip people off that really could of used the money for their families. SHAME on them!

Hmm... wow! Depsite all the negative press, I am still thinking of buying a used one I see for sale. I will check it out, and if it starts great and runs great, and sounds great... I will probably buy it. However, I also realize this is not a Honda so my expectations won't be too high. Everything is a gamble these days.

Installation isn't free.

first of all pepboys doesnt make any of these baja'sm so you cant blame them for that, and another thing you should have called baja and not return it and leave it at the store like an a$$ but thats your fault, i understand you want and atv but guess what, do some research before buying something

I have been running around for 4 years trying to clear my name on an account with Pep Boys. We stupidly bought a Baja from Pep Boys in Albuquerque. We took the 4 wheeler home to try it. The four wheeler would not run. We bought it back to the Pep Boys... their mechanics couldn't get it to run either. We said we wanted our money back (a check for $1600) and the manager said sorry it was already in the cash register. We told him we did not want the 4 wheeler and left it there. We called the next day and asked about getting our check back and they said it was being processed. We put a stop payment on the check. The manager of the store said he would take care of it. About a year down the road a collection company called and asked for the money. We explained the situation and that person said they would take care of it. Now 2 years later I found out by another collection company that they paid pep boys the $1600 and they still had the 4 wheeler... which was probably sold to another sucker for $1600... so they have the money and the four wheeler and we have law suits coming up. We called Pep Boys and got the run around and basically got pushed away. If there anyone with information on how to contact the highest person in the Pep Boy company... I would surely appreciate it. Please add an additional blog if you have any information. As I look around the web, many people would appreciate a call from Pep Boys owners.

I purchased a Baja 50 two years ago...it ran three times struggled to start every one of those. I'm having the carburator rebuilt as we speak. The gas was always fresh - just to counter the bonehead above who obviously has had a different experience. Would I recommend buying one..not a chance..perhaps the 90cc is that much better, but the 50... buy something else...

On 2007 I took my wife's mini van to get an oil change, they wanted to sell me the store.
first it took them for ever to get the job done, second they were charging me tires they never sold me nor I purchased, than to make matters worst they put a dent on my car and said that it was there when I brought it in... BS... when I ask to talk to the manager He didn't even wanted to come and talk to me,
I asked to look at the initial body specs sheet, they brought me a page with two diffrent inks funny thing is that the new dent was on blue ink and the dings where on black... how weird that is... well, to my surprise I drove by the Pep boys dump store and it's now closed.. GOOD... these people shouldn't consider them selfs mechanics nor sales personal, I rather shop at Kragen Auto Parts, at least they are honest...

A long-time customer, although I've never loved or hated them. A better and easier option than going to the dealer. On the last visit, I waited in line for 15 minutes without even an acknowledgement that I was there! I was the next person and I would expect an "I'll be right with you" or "thanks for waiting". At check-out the price was higher than over the phone due to sales tax. I let them know that when I talked to rep over the phone I specifically confirmed that this was the out-the-door total. He confirmed with a yes. That changed when I picked up my car. All around poor service at this visit.

I went to a Pep Boys recently to have my oil changed. Richard, the guy who writes up your car, sold me a regular oil change. It took roughly 20 min just for him to get my car in since he was so slow and old. I signed the paper and left. He told me I was the very first car of the day so it should be ready in 10 min. I said that's fine, and went to work. An hour later, Richard called me saying that he damaged my oil filter when he tried to remove it with a hammer. I became furious, since you don't remove a filter with a hammer. He said it wont come out, and I have to go to a "Git'er done" shop to get it out and it will cost me a "Purdy penny." I told him that when I get off of work that I will be having some sharp words for him. 20 min later, Richard showed up at my job. I dont know how he knew I worked there, and it seemed awkward. He started apologizing and I said that sorry isn't enough. He then said, "I will make it all good for you sweet cheeks." Richard touched my balls. It felt so sweet and nice, and he massaged my taint a bit. I totally forgot about what happened and I forgave him.

pep boys NEVER EVER dose work without an estimate and customer authorization period.. rj

Don’t do it. Don’t make the sad mistake I did thinking Pep Boys will take good care of you. On 5-11-10 I left my car with them for a whole day to do an engine diagnostic. I told them it was bogging, stalling, and the engine light was on. On 5-15-10 my engine failed. I asked the Assistant Manager Melissa how that could happen; she said “I don’t know.” When I told the Service Manager Paul what had happened he said nothing. When I asked the Store Manager Brad how this could have happened he repeatedly kept saying, “I don’t know.” Are these the people you would trust to work on your car? I will never trust Pep Boys again. Don’t you or your family members visit give them any of your business.

I have heard similar complaints about this type of service by Pep Boys. They can't handle any type of basic service. I called them to set up state inspection for my vehicle, told them what type of vehicle it was, they said no problem. I show up for my appointment as scheduled, they ask me what vehicle I am bringing in, I tell them and...they tell me that they can't handle a car that small!? (Corolla) Why the hell didn't they tell me that when I called?

They are staffed by incompetent boobs and losers.

PS-the Woodbridge NJ location where this happened went out of business. There is a God!