The Pep Boys
Reviews and Complaints

Had appt 5/25/21 at 9:00 to have a tire sensor changed. Registered with Theron; car brought into stall & told it would take about 45 minutes. About 45 minutes later, Sam came out of back to inform me that the instrument needed to do this work was not working!
First I heard of a problem. I told Sam that I had registered-nothing was told to me; car sat installed for 45 minutes-nothing was told to me. I told Sam that I wasted 45 minutes for someone to wake up & tell me something. Sam said "Yes." Asked for my keys & my car & left. Before I left I informed Sam that they will never see my face again.
I'm from a large French family & will inform all of them the service that was provided me—pathetic.

I went to 7750 S. Orange Blossom Trail, Orlando, FL 32809 on 3/19/21 and I explained to the store manager, Evelyn Rodriguez-Luyanda that a few month prior I had gotten an AC check at another location in Apopka, FL but I wanted to get the work done at their location because it was closer to my home. I verbally explained to the store manager, all of the details about what I already had received about my car. I told her that I had a leak that was inside of my dashboard, I told her that I knew that my dash board had to be dropped to fix the issue. She did not make a note of anything thing that I told her about about and she said, don't worry, they will check. So about 3 1/2 hours later, they gave me my car back and said that they found the issue, it was an issue with my expansion valve and it cost me $315.54. So I left the store with my AC working. I went and started running some errands and within about an hour, my AC was not working again. I called the shop and told them that it was not working and they said that I needed to bring the car back in. I set my next appointment for March 26th. I brought the car back and they made some more adjustments to the expansion valve and then I went to run errands again and while I was out, my AC went out again. I actually went back by the shop that same day and the spoke directly with the person that worked on my car, I believe his name was Ralph. I told him everything that I had shared with the store manager on 3/19 and he said that none of that information was communicated to him. He said if he was told that, he could have saved us both a lot of time and focused on the area that I had mentioned originally. He told me that he was about to leave for the day, but to come and bring the car back tomorrow, which was March 27th. I sat at the shop for about 2 1/2 hours that day. They figured out that I had a bad leak in my evaporator core and I also needed my heater core to be replaced. I scheduled for my car to be dropped off on April 2nd at 8:00am so they could keep my car for the day. The person that I dropped my car off to said that my car would take all day but I should get it back by the end of the day. I called 3 times to check on my car and around 4:00pm they told me that my car was not going to be done that day. On April 3rd I started called to get an update on my car, they said that my car may be ready before the end of the day on April 3rd. I had my fiancée go by the shop and Ralph explained what the hold up was with my car. The store manager kept pulling him to work on other cars instead of mine so that is why my car took 2 days to finish. Once that was said and done, that was about $1200. Now on May 21st I had to take my car back yet again because my AC is not working yet again. They said that my compressor is going bad and I probably need a new drier, which would be another $1100. It's funny how they didn't see any of these issues while they had my car a month prior. I feel like once again they did not fix the true issue and put another band-aid on a very expensive issue that wasn't the true problem. I feel like they wasted a lot of my time, 4 days of work that I didn't get paid for and money, which was about $1500 and I still don't have working AC.

My contact is [protected]@gmail.com - [protected]

I recently had bought a car and was thinking of who to trust to have it in good shape. I don't know the answer yet, but I know who not to rely on: Pep Boys.

Their website said they are open till 8PM, so I made an appointment for, 6.30PM, drove all the way to the store, arrived 15 min BEFORE my appointment. And guess what happened: "Sorry we are closed for today, please come tomorrow!".

If you don't work at 6.20PM, why on Earth do you give me an appointment at 6.30PM? Anyways, the lesson I learnt: Avoid this shop, not a trustworthy business at all.

Good afternoon, I'm filing a complaint on PepBoys Malcom Drive Montgomery, Al. My oil change on 2011 BMW 565 lead to thread plug being stripped. The manager gave me the oil change complementary but never mentioned anything. BMW of Montgomery has the car with video of showing plug stripped. I have a picture of my garage floor filled with oil.

Mercedes C300
Delivered my vehicle for a tire change on (2) rear tires, I have black on black rims, when I picked up the vehicle the rims were severely scraped and scratched by the machine used to remove the tires.
The techs also balanced all wheels/tires however the vehicle front end is now shaking once on the highway. Called the manager and was told there is nothing Pep Boys can do - "the rims were painted previously"
Yes the rims were touched up but the damage done at this shop greatly exceeded anything previously visible
Horrible service, there was no dialogue just a refusal to assist.
I am unable to drive my vehicle due to the shaking and vibration at highways speeds

I went in 04/28/2021 to get an oil change on my vehicle. I have an 07 vw rabbit with 123k miles. Next day after the oil change I notice giant puddles of oil in my driveway so I take it back a couple of days later and they tell me that they can't find the oil leak because there's too much oil around the underside of the car and they tell me to go take it somewhere and have it washed. They refused to give me the managers name or phone number. What kind of mechanic shop tells you they can't find an oil leak because there's too much oil. My car wasn't leaking a drop of oil before and now it's spewing on to my drive way.

on 4/20/21 i took my jeep back to pep boys because my front brakes squealed, i had pepboys replace brakes on 01/08/21 wo 2214867, on 4/20/21 wo #2219392 pep boys states brake inspection but there worker forgot to put all my lugg nuts back on, when we noticed this today we drove over to pep boys to be told that pepboys would order my jeep lugg nuts but we could not have them til maybe tomorrow? so we were to drive with just 2 lugg nuts on tire until pep boys could get the lugg nuts in? this is a major safety issue for us, driving aroung with only 2 lug nuts and pep boys did not tell us or document any thing on work order, we have our copy it only says "brake inspection" yet when we picked it up armondo said i had dirt in my brake pad area but it was safe to drive now, so clearly my front whls were taken off and not put back right. this is not safe, i am a military veteran and pep boys said today to drive the car until the lugg nuts come in, we had to think of a solution standing in pep boys which was to take a luggs from other three wheels un til pep boys gets the nuts in.We are now waiting on pep boys? this was bad work and poor safetey, we could have been killed or anyone on the roads, you can not drive around with 2 luggs only on. [protected]. Army Veteran Dale Stevenson Store 0772 palmdale

This is the second time they have messed up I took my car to pepboyz cuz my boyfriend suggested it. We needed to get new breaks. When I got my car back it wasn't driving right when I pushed the break the steering wheel jerks itself straight. Ive3 almost got into 3 accidents because the car messed up didn't do that before I took it to them. Now my car is [censored]ed up. And I don't have a car. 04/06/2021 date of repair right away i noticed the car making weird noises 04/08/2021 retuened they trying to tell me the work they did was fine and that I hit something well I did r they are lying

I am filing this complaint because I had my excursion to the pepboy shop at 3019 allison bonnett memorial drive in heuytown alabama I had it towed there because it would not start I had it towed there on march 19 and it sit on the lot for two weeks before any one looked at it they called me and said they got it started but it was very loud they said that the catalytic converter was missing they don't know how to check the cameras now they are saying I have to put the part on myself the catalytic converter had to be taken off while my vehicle was on the lot

I paid $1650 for repairs to my truck. It started out as an oil change on Thur. 3/18/21 and the Manager over heard my conversation about leaving out of town the weekend. After the oil change was finished he spotted out things that needed to be done like back drums and rotors, lower control arm and front wheel alignment and it was gonna cost $1500, so by me going out of town he said I needed it so I said ok because I wanted to be safe as well as my passengers, so he had me to Two $750 in-store gift cards, I guess to lock in the service since he didn't charge for the oil change at that time. I brought my car in that Am(I was there waiting for them to open) and mind you walked home 3 miles in the Cold and he called me at home with some good and bad news he ssid the bad is he couldn't get the bolts off the back so my car needed new ones and it was gonna be $150 more and the good is he wasn't going to charge me for that service in which I replied Yes. I walked back to the Store to retrieve my vehicle in which I gave them $150 more, as he was at the register supposedly giving me my receipt he said the register was acting up and it had erased the screen so could he Email me my receipt so by me thinking nothing of it I gave him my Email. My Family and I left out Sat. am for Wis. and 1 hr. into my trip my car cut off on me on the express way while I was driving and I manged to get over Safely. I immediately called the store and yes I was very upset and asked them what the F**k did they do to my truck! He replied they didn't do anything to my motor. I was towed off the express way to a gas station. I tried for an hr getting a jump because the battery registered low the all of a sudden there was a loud BOOM and then it sounded like a truck with No muffler do I cut it off and it never started back up. The mechanic said it threw a rod. There was a Large whole underneath the motor. He asked when did I have an oil change and I said yesterday, he showed me the oil off the dip on his hand and he said see how this oil is brown and not clear and you see these little bubbles in it? that's how the motor blew they left air and the pressure blew it. You guys owe me a Motor! Meishelle Vaughn [protected]

I brought my car into pep boys because it was overheating and no heat. The repair cost over 600.00. Not even a month later, no heat. Returned to pepboys to only be told there was air bubbles in the line. A month later, no heat. Brought car in told that antifreeze was out. Next month brought car in no heat. Sat and waited was told that there was air in the line. Brought car in and they checked it and ran the car for about 3 hours and said they could not find a problem.. Brought car in for oil change. They did not put air in tires and they lost cap to windshield wiper reservoir. It takes about thirty minutes for the heat to start working. While driving to a doctor's appointment car started to overheat. No heat in car. Had car towed to pepboys around 11am. Called them at 5pm and they told me the water pump had a crack in it. I have resorted to renting a car because they told me they have to order a new water pump. I would like to be reimbursed for the tow truck fees and rental car fees.

Pepboys of rt 22 in union, employees were very rude and seem unproductive. I sat for over 1hr 30mins and finally ask a question about my vehicle to find out that it was just now that it was being looked over. After another hr I was finally told about the diagnosis issue with the car. Finally the car was being worked on, however I was not told any information about my car being completed after a 4hrs of waiting; again I had to call to find out that information after being put on hold 3 times that I called. Staff blamed other staff for not informing me about my car and I did not get my car until 7pm and got an email about my car at 730p. All this on 3/15/2021

On March 3rd 2021 i went to the pep boys at 7440 W Peoria Ave in Peoria Az, my fuel gage was not working. I had an engine diagnostic check done it was determined i needed a fuel pump. I believe i was over charged for the labor conducted the amount was 772.42 total just to install. I had the work done because i needed it done in order to register my vehicle along with passing the smog test. Three days later on 3-6-21 after getting off of work i started my car and the gage was not working again, i went straight to the pep boys and explained what had happen.The manager at the time asked me when could i bring it back in to be looked at i told him the following week after i completed my work week. On 3-10-21 i returned to pep boys to fix the problem . They explained to me that they needed to drop my fuel tank to check if there were other issues keeping the pump from performing at a price of $359.32 and replace the fuel tank for $617.55 i told them i would think about it considering i just spent $772.42 for the pump with no results. I asked is it possible to have gotten a bad pump they said yes.So i asked if they could check that out ( install another pump) they said they would I watched from the waiting room next to the bay while they drove it in.I never observed a new pump being switched out.They pulled the car back around front and handed me the keys and said that it was good.They never gave me new paperwork, i got in my car started it and the gage was still not working so they lied to me about the work performed.Because the gage was still not working i was not sure how much gas was in the vehicle so i went across the street to a service station and attempted to put gas in, and was enable to put gas in the car for whatever reason the gas overflowed out of the car as if i had a full tank of gas.Even before the car was taken in i still was able to put gas in with gage not working now i can't even do that.I don't believe i was treated in a fair professional manner by the store and they made my situation worse than it was before, now i have to spend more money to correct what was a simple fix i feel it's not right