Petco’s earns a 1.5-star rating from 585 reviews, showing that the majority of pet owners are dissatisfied with their purchases.
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Workers
Petco needs to hire people that really do care about animals. There's a difference between someone that just does it for a check, and someone that goes deep to get an answer for the customers aka pet parent. Petco should not hire just anyone - they need to hire people that want to make a difference - make life better not only for us, but for animals - their lives matter their lives give ppl jobs their existence has helped many like myself feel loved comfort and want to do better for anyone anything that needs help
Grooming
Went into the store with an appointment and told that need papers for rabies. I explained that dog had tag with date and told not good enough. They want papers. The tags are good for 2020 and I was told how do we know when in 2020 it expires. I told them to cancel appointment and I will not be back. Not sure with this kind of service how long petco will be in business
Read full review of PetcoPharmacy online and customer service
Placed order 8/6/2020 thru PetCo and affiliated partner Express Scripts for a life saving heart condition drug for dog. Now, 4 days later order still saying that it is awaiting Vet approval, Vet has faxed approval 2-3 times now. Called customer service @ [protected] with vet on the line with me and customer rep gave a phony fax number of [protected] for vet to fax approval to. Called number only to find out it is not a fax # or even an existing phone number. Can not understand why agent lied, but it is disturbing as this drug is LIFE SAVING for my pet.
order date 8/6/2020 current date 8/10/2020
Order Details
Status
Waiting on vet approval
Order Total
$77.66
I am complaining about grooming services
This is the second time within 3 months that I have been inconvenienced by your grooming staff. I make appointments in advance only to show up to the store and see a sign on the door that says NO GROOMERS TODAY. I received no phone call and was late for work because I had to take my dog back home and then proceed to work. Today my appt was at 10am and I...
Read full review of PetcoUnprofessional behavior
The person from the cashier did not want to help me. He was catching so much attitude Threw my dog food on the side, walked away saying " I can't take this fu*kin [censored]" I believe his name was mike. The other cashier saw what he did and came to us but it was too late damage was already done. This was In Front of all the customers that was behind u...
Read full review of PetcoEmployee is Not a Fan of Petco
I went in looking for a natural topical flea spray for a very young animal I rescued. He was 6 days old and couldn't have baths, couldn't use flea drops due to age, and was suffering from an infestation. I asked the sales associate for help and she replied "I would never use any of these products. They are all extremely dangerous." I asked, "why does Petco...
Read full review of Petcopurchasing of ferret.
We went in petco searching for a ferret and found one. After asking the associates about the animal and weighing out our options, we decided to purchase the animal. After telling the store associate multiple times that we had the proper equipment to care for this animal, she continued to question us. Any additional information on the animal can be researched. This was a racially motivated response to allow us not to be able to purchase this animal. The store associate didn't care to look us in the eye as we were constantly questioned with disregard to our response; as if their decision was already made. The associate made it clear that she had the authority to deny a sale. There was no reason to deny a sale when we explained the dimensions of our cage for the young ferret. The associates at this petco were discriminatory in their decision to not allow us to purchase the ferret.
This interaction took place at petco store #1872 in sewell, nj 08080.
white mice
Took our 9 year old granddaughter to Petco for a pet mouse. She already had one pet mouse and wanted another one for a companion to her other mouse. Petco manager in Mooresville, NC refused to sell us a mouse. She said, "I'm not going to sell you just one mouse. If you want another mouse, go across the street to Petsmart and buy one!" She wasn't nice at...
Read full review of Petcoemployee
I had just finished washing my dog at the self wash station and I payed so I took my dog into Petco to pick out a treat. One of the employees from the wash station ran after me asking if I was 18. I'm under 18 so I said no and she said that I technically wasn't suppose to be allowed to wash my dog. She chased me through the store and said this after I'd already washed my dog and paid. I was so embarrassed and angry that I left immediately.
surcharge
I almost died laughing when petco started the whole surcharge for Hawaii I like to order my dogs food because I work late and most of the time petco is closed by the time I'm off and having 3 dogs they go through food fast. But I'm not pay $30 more just because petco wanted to change their shipping company. So now I go through PetSmart. Which only charges like $5 which is way better then 30 on top of the price of the dog food.
Same here, i have always ordered pet food NEVER got a surcharge, until Today, and Harmony, was the worst Corporate Rep i have ever dealt with i have spent so much money here, but now PETSMART will get my business.
See ya PETCO
petco pet care
I was discusted when I was there the other day hamsters under stress in the cages jumping all over the place not in a playfull manner over stressed some with nit makes from over housing. Then the worst was in the reptile section where a poor iguana was in the tank under fed burn on his back and a worm ( parasite ) coming out of his ear. Please get these animals some vet care and get people that care about pets to work there
Read full review of Petcogrooming
I recently took my soon to be 6 month old puppy in for a bath and cut and was very disappointed in her grooming and how I was treated. I first took my puppy in for a consultations to to discuss getting my puppy groomed to ensure that my needs for my dogs grooming would be met. After speaking with employee's during my dogs consolations I was assured that...
Read full review of Petcoreptile neglect
I purchased a bearded dragon from petsmart a few months ago but Petco has more decor options so while I was in there shopping I stopped and looked at the beardies. There was one juvenile dragon in the tank with the larger dragons which are kept on sand substrate. The juveniles should not be because they will eat it and it will cause impaction & death. The...
Read full review of Petcocustomer service
Today, 9/8/19, I went to the petco in Hanover to buy a pet mouse with my boyfriend. We went into the store around 4:15 and checked out around 4:30-5. When we went to go check out, the women who wash checking us out had some comments on our purchase of a pet mouse. At first she said "is that a mouse or a hamster" and when I told her it was a mouse, she made...
Read full review of Petcopetco store
I have had our dogs groomed at Petco for years and since hurricane Florence repairs at this store, they have closed off the door to the salon. You now have to enter the store next to birds and other fragile animals and stand there till someone sees you and comes out from the grooming area. The groomer has to leave a dog she is grooming on the table to go...
Read full review of PetcoOnline order
*** I have filed a BBB complaint! ***
The story:...
I placed an on-line order with Petco 8/13/19. 8/14/19 I contacted them (1-877-738-6742) to cancel the order that had not been approved by my veterinarian (required for a prescription item) & had not shipped. I WAS already billed for the product though. 1st they said couldn't cancel the order & that I had to accept it & return it for credit after I received it, then I was told they would cancel it.
I talked to Petco Customer Service daily over the next several days & was told again that they would submit a cancellation & I would get refund. 8/16 10:57am talked to 'Angel' & went through the whole explanation again. When I asked for a supervisor Angel claimed none were available but said the order would be cancelled in 24 hrs & gave me 'reference number [protected]'. 8/17 I received an email that the product shipped.
Immediately I called Petco again & asked WHY this shipped when I was told they were going to cancel the order. They claimed the order was already too far in progress & could not be cancelled so I had to keep the order. I told them I was NOT keeping it & wanted them to honor the previous discussion & give me a refund. At this time I talked to Vanessa who again said a supervisor was not available & told me to return the items to the closest store & I would get a refund.
8/21 12:10pm the product arrived, I took it to a store who wouldn't accept it because it's prescription medicine & they can't accept prescription orders. They told me to call Customer Service & talk to a Manager. I told them I had done that to no avail. I called Customer Service again & talked to Michelle who said she would push to get the refund processed & send a 'pickup' for the product to be returned.
She also promised me an email that I never received. 8/28 8:24pm No refund-No pickup-No email. Called again. Per Jennifer the refund is still pending.
I waited on hold for about 45 minutes & talked to Kim 'a supervisor'. Same story-she can't process the refund & needs to talk to someone else.
ref [protected] ord [protected]
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Full refund.
grooming / customer service
We will never return to PETCO for any supplies. We have 2 small dogs that have been groomed twice at the Brimfield Ohio location. This time we tried to reserve and was told not to bring animal in because it nipped. Use muzzle the dog weighs 12#. He is Shih Tzu we rescued from a Miami hurricane years ago like 7. He was tortured and abused. This location is reputed to have poor grooming customer service.
live saltwater animal purchase
I purchased a live salt water animal. Within 2 days I realized it was very sick and in the process of dying I removed it from the tank and noticed 3 infected wounds on it.
I returned the still living animal to Petco, and was told they would not refund, credit or replace the animal.
There are no signs saying that salt water animals are not warranteed. I was not warned by the sales person at the time of purchase that the animals are sold as - is and it is "Buyer Be Ware"
The purchase price was 30.00, and if the animal had died in my tank it would have killed everything in it!
We have spent hundreds of dollars at this store.
I won't shop there again and tell as many pet owners as I can to get their pets and supplies elsewhere .
issue with the gift card
I tried to use my gift card with a balance of $300. I started spending from it the first transaction for $109 and then tried to use it again. poof my money was gone the company stole my money and they did not even provide any costumer service I told them about the website having issues with the card and then trying for third time the card showed a $0 amount. where did the money go? is petco stealing the money? and I cannot take the balance back because they say that I used my balance. I will be taking this issue to the store since the customer service was terrible. I do not care about the balance but how disgusting this store is and how disgusting it is for them to steal gift card money such a shame.
Grooming
I have been calling the grooming number all morning to advise them that there is traffic and therefore I will be late. After finally arriving at the union square branch (having exited my cab and walking 15 blocks with 2 dogs) the chap there is sitting there, clearly not interested and clearly the same guy who has not answered the phone al morning, informs me there are now no slots and it's nothing he could do.
Useless service and I'll never use this again. The poor dogs are exhausted and the service received today has led me to think you have no skill in customer service.
Petco Reviews 0
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About Petco
At Petco, customers can find a vast selection of pet food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company also offers a variety of pet services, including grooming, training, veterinary care, and adoption services.
Petco's commitment to pet health and wellness is evident in its extensive selection of high-quality pet food and supplements. The company offers a wide range of premium and natural pet food brands, including its own line of high-quality, grain-free pet food. Additionally, Petco offers a variety of supplements and vitamins to help pets maintain optimal health.
Petco's dedication to pet safety is also evident in its selection of pet toys and accessories. The company offers a wide range of durable and safe toys for pets of all sizes, as well as a variety of pet carriers, crates, and travel accessories to ensure pets are safe and comfortable while on the go.
In addition to its retail offerings, Petco is committed to giving back to the pet community through its various charitable initiatives. The company partners with animal welfare organizations to support pet adoptions, rescue efforts, and pet education programs.
Overall, Petco is a trusted and reliable source for pet owners looking to provide their pets with the best possible care. With its extensive selection of pet products and services, commitment to pet health and safety, and dedication to giving back to the pet community, Petco is a top choice for pet owners across the country.
Overview of Petco complaint handling
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Petco Contacts
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Petco phone numbers+1 (877) 738-6742+1 (877) 738-6742Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number+1 (858) 740-0832+1 (858) 740-0832Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone numberRelief Manager+1 (858) 437-7352+1 (858) 437-7352Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone numberProgram Manager+1 (619) 380-4547+1 (619) 380-4547Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone numberSpecialist+1 (858) 877-0431+1 (858) 877-0431Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone numberDirector Of Marketing And Development+1 (626) 287-2679+1 (626) 287-2679Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone numberAdministrative Assistant
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Petco emailsptpsupport@petco.com100%Confidence score: 100%Support
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Petco addressPetco, 10850 Via Frontera, San Diego, California, 92127, United States
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Petco social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024
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