Petco’s earns a 1.5-star rating from 585 reviews, showing that the majority of pet owners are dissatisfied with their purchases.
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Customer service
I call 3 times at 10610 NW 19th St, Doral, FL 33172, United States. I was trying to ask a simple question. "What can I do with my fish if I want to change the aquarium that I bought 6 days ago because I did not like it?". The first time the gentlemen did not know how to answer the question and I kindly told him to pass the phone to the fish section...
Read full review of PetcoGrooming and cashiers
I brought my dog in for a bath and brush. The bather hacked his paws they look like a 3 year old took scissors to them and cut him. They complained he was difficult to manage. I have never had a groomer say this before. He is an obedience trained cattle dog. When going to pay the cashiers were unkempt, looked and behaved unprofessionally. I will not be coming back and telling all my friends. A very unpleasant experience
Read full review of PetcoPet grooming
After making appt and having to reschedule my travel because couldn't get in very fast. I get to the appt and due to the pets age they said they couldn't see. My time is more valuable than a pet appt or I could just do myself. I dont appreciate having to make appt online fill out all the forms and then get there and be cancelled. The age was disclosed...
Read full review of PetcoEmployees
The staff was very disrespectful they were yelling across the store startling customers, was rudely pushing past people, and also was on there phones showing each other videos and wasn't in a hurry to help anyone. They were inexperienced and unprofessional. They mislead us with wrong information which has led us to now having dead fish. Will no longer shop there and will go to petsmart instead.
Read full review of PetcoNeon dwarf gourami
I've purchased several blue dwarf gouramis and they seems to die rapidly and frequently and when I go to the store to complain they try to blame me for it. Then they lied about my water quality claiming that the nitrates in the water was over 40 ppm. Then they told me that they couldn't sell me saltwater fish without a water sample test.
Read full review of PetcoPetco Pearl City, HI Grooming Services
Petco Grooming, Pearl City: I made an appt with a groomer named Jin. She was nice usually.
I had to cancel my last appt with her for my two dogs because something came up at work. Whe I called to cancel, she wasnt there, it was a groomer named Jo. Since Jin was not around and didnt know her schedule, I booked an appt with Jo. Unfortunately, I got sick and cancelled my appt with Jo.
Next time I called, I asked for Jin, she was there and was called by the person who answered. Jin hung up on me! I tried to call back but nobody picked up the phone. So I waited a few minutes and called back only to be told I was disconnected.
I know when a phone was hung up when I hear one. I was told Jin would call me back and she never did. So today I cfalled to make an appt and this groomer named Helen answered. When I gave my name she said "oh" and I was like, what was that about.
I asked to talk to the supervisor, Helen told me she does not have a supervisor but a manager so I said yes I want to talk to her. I was put on hold and after waiting for sometime, it went on voicemail.
Groomers at this location, Petco in Pearl City are unprofessional and rude! Management should know about this!
User's recommendation: Dont take your dogs to be groomed here.
Customer service
1/31/21 Took my dog to Hackensack NJ store for a rabies shot. When leaving my dog lifted his leg to pee, I pulled him to stop him and continued on to check out. Guy packing freezer started screaming sir, sir, sir and told me to clean up after my dog. I said ok, and asked with what and he pointed over to this rack of cleaning stuff. So I did. I just felt...
Read full review of PetcoVeterinary clinic and corporate practices
Petco is an extremely liberal company that allows employees to wear BLM and LGBT attire with uniforms. I was labeled a racist by corporate because I drive a jeep with a brush guard. The HD of the vet clinic is more interested in how much money they can make off your pet and will do unnecessary procedures to make a buck. Staff in unqualified and poorly...
Read full review of PetcoPoor service at Wauwatosa WI store
I visited the store on january 27, 2020 at approximately 2pm to purchase items for my new puppy. I asked a young man where I could find an id tag and the engraving machine. Instead of telling me where to look, he pointed in the direction of both the tags and the machine like I was a dog! I was very angry, (particularly after going to the machine and...
Read full review of PetcoFour paws quick blood stopper
Got on petco website looking for price and availability for the above product. They had the product for $4.99 and was available at the poplar bluff store. It had store pick up and save. It did not say it would not be available for $4.99 if I went into the store to purchase it. I was charged $10.99. I just talked to a ‘manager' (1/16 approx. 1:10 pm.) told...
Returns
I drove 30 minutes to petco to return an item only to be told returns are suspended until after the pandemic. That's fine, but it's not okay that I wasted my time driving to petco just to be turned away. Hiding it in the fine print is bs. It should be prominent on your website that returns cannot be made. I will no longer shop at petco as it is unnecessarily inconvenient.
Desired outcome: Easy and simple return process
Betta
The Bettas are in a small cup this is not okay. Bettas require a heater and a minimum of a 2.5 gallon fish tank.they should have some gravel and something to hide in. My suggestion is get a 10 gallon tank with a heater and dividers so 5 fish can have some space and something to hide in.You will need a filter too.people help me fix this problem or shut this store down.
Gift card
I purchased $200 Gift card on December 10th and I still have not receive it. I tried to contact Petco Cashstar support many times by phone and email but did not get response back until Dec 25th. Here is the explanation:
Please note that it takes our Gift Cards 1 to 5 business days to process in our system before they are shipped out.
According to our records, your Gift Card was shipped from the fulfillment center on December 16th, 2020 via USPS Ground, and it will be delivered to the following mailing address added at the time of purchase:
xxxx
xxxx
xxxx
Currently, there is no available tracking service for USPS Ground shipping; the normal shipping time for USPS Ground is 7 to 10 business days, excluding holidays & weekends.
If there is anything else I can assist you with please let me know.
Thank you,
Sarai H.
Petco Gift Card Support
[protected]@cashstar.com
Really? Petco never post the expected delivery date and no tracking when I purchase. What kind of service is this?
I will never buy anything from Petco and again and I will make sure everyone I know will do the same.
Grooming
Received a call from groomer on Sunday 12-20-20 asking if I could bring puppy in earlier that scheduled appointment because store closed at 6:00 p.m. No problem I replied how's 11:30 fine. (original appt scheduled at 3:30 p.m.). I was greeted by Hollis Lenard his attitude was a bit concerning for me he asked for shot record I provided. I have a Bichon...
Read full review of PetcoEmployee
I am a loyal customer of Petco and have invested a lot of money into dog training at your Hurricane/Teays Valley location in West Virginia for the CGC certificate. In addition to the money I spend in food, treats and toys for my dog. However. It has come to my attention that an employee by the name of Brenda that works there has inserted her judgement and...
Read full review of PetcoCustomer service/store policy
I have been shopped at the fort myers, fl store three times in the past month and a half. The last two visits I had no issues. This last visit, on a Sunday, about two weeks ago my boyfriend and I browsed through the entire store, found what we were looking for and went to the checkout line, he went to look at pets for adoption. One of your employee...
Read full review of PetcoHorrible customer service
On December 18th we had a grooming appointment at your Cattlemen Rd, Sarasota, Florida store where we've taken our dog for the last year. Unfortunately the new grooming manager is very unprofessional and and absolutely not very dog friendly by the way she was handling our pet. She not only made our pet very uncomfortable she tries to upcharge customers when...
Read full review of PetcoConsumer fraud
PetCo engages in consumer fraud by refusing to match PetSmart's prices despite its stated policy:
"The Petco Price Match - Retail Stores: We're committed to providing the highest quality products at the best prices. If you find a lower price for an identical item at any competitor's store, we'll gladly match it."
Liars...it has now lost my business for life.
Groomed with nails buffed and filed.
When I picked--up my baby I noticed that there was no scented smell I was used to. The man checking me out with my loved one stated - Your little man was so well mannered - and I said -well he is a female! I find it amazing that my dog was washed, clipped and nails buffed with them not realizing the sex of the dog they have been dealing with! Not only that - the front paws had not been clipped. I will not be using this store again. I had originally booked the appointment with someone - but the day before the appointment - when the verification of the appointment time appeared on my phone - I did not realize the appointment was for someone else to be dealing with my pet!
Not satisfied!
Not able to use a coupon at petco that petco sent me
On 11/1 I went to the Petco at 12163 N Sheridan Blvd in Broomfield, Colorado. I had a coupon that I received in the mail from Petco. It was for $7.00 off on a bag for of Blue Buffalo, $1.00 off on a bag of Blue Buffalo treats and 20% off on a case of canned food. I asked a manager how to get a case. She said to just get 12 cans. So, I took the treats, bag...
Read full review of PetcoPetco Reviews 0
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About Petco
At Petco, customers can find a vast selection of pet food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company also offers a variety of pet services, including grooming, training, veterinary care, and adoption services.
Petco's commitment to pet health and wellness is evident in its extensive selection of high-quality pet food and supplements. The company offers a wide range of premium and natural pet food brands, including its own line of high-quality, grain-free pet food. Additionally, Petco offers a variety of supplements and vitamins to help pets maintain optimal health.
Petco's dedication to pet safety is also evident in its selection of pet toys and accessories. The company offers a wide range of durable and safe toys for pets of all sizes, as well as a variety of pet carriers, crates, and travel accessories to ensure pets are safe and comfortable while on the go.
In addition to its retail offerings, Petco is committed to giving back to the pet community through its various charitable initiatives. The company partners with animal welfare organizations to support pet adoptions, rescue efforts, and pet education programs.
Overall, Petco is a trusted and reliable source for pet owners looking to provide their pets with the best possible care. With its extensive selection of pet products and services, commitment to pet health and safety, and dedication to giving back to the pet community, Petco is a top choice for pet owners across the country.
Overview of Petco complaint handling
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Petco Contacts
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Petco phone numbers+1 (877) 738-6742+1 (877) 738-6742Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number+1 (858) 740-0832+1 (858) 740-0832Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone numberRelief Manager+1 (858) 437-7352+1 (858) 437-7352Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone numberProgram Manager+1 (619) 380-4547+1 (619) 380-4547Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone numberSpecialist+1 (858) 877-0431+1 (858) 877-0431Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone numberDirector Of Marketing And Development+1 (626) 287-2679+1 (626) 287-2679Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone numberAdministrative Assistant
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Petco emailsptpsupport@petco.com100%Confidence score: 100%Support
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Petco addressPetco, 10850 Via Frontera, San Diego, California, 92127, United States
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Petco social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024 - View all Petco contacts
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