Petco’s earns a 1.5-star rating from 585 reviews, showing that the majority of pet owners are dissatisfied with their purchases.
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Grooming service
I pad 72 $ + TIP for a very basic service. I paid for ears and teeth cleaning and dog wasn't taken care of because teeth and ears are exactly same conditions as when I brought the dog in. Still, they made me pay for the service! On top of this, when I took the dog back and saying his ears were still very dirty, the employee was rude. End of story, my dig...
Read full review of PetcoBuying of hairless guinea pigs
Hi. My name is Kara Adkins and November last year we purchased 2 "FEMALE" hairless guinea pigs. In February, one of the guinea pigs gave birth to 3 more. So obviously not both females. I got ahold of corporate who put me in touch with the GM. At that time Carolyn Gimenez contacted me to let me know they would pat the vet bill for the female (I took her to the vet due to being so swelled, thinking it was GI Stasis. Nope), and they would neuter the male. The neutering of the male did occur after having to leave him at petco for 2 weeks. But I have submitted the vet bill to Carolyn who has stopped responding to my emails/texts. The vet bill was NOT paid as she told me it would be. I have sent her numerous copies of this bill that I paid with no response. I would like someone to contact me regarding this- someone above her.
Desired outcome: Reimbursement for vet bill
Breaking the law
This is ONLY store not acknowledging that Governor DeSantis lifted the state mandate in Florida and the mayor lifted the local mandate -- even the Boca Raton Mall has removed all mask signs. When I politely informed the staff I was told this was a private business. That's actually funny. This is a large corporate entity and there are heavy fines in Florida for businesses that throw customers out for not wearing a mask. I believe 75k for the first offense and 150k for the 2nd. You might want to let the minions know.
Desired outcome: Follow the mandate
Sold sick animals
I bought two (female) guinea pigs on April, 24th 2021 from Petco in Deerfield Beach, Fl. The two guinea pigs were in the same cage. The very next day (April 25th) we noticed my daughters and I noticed what seemed to be dry skin on one of their noses. Over a course of two days (April 26th and April 27th) her condition worsened every 24 hours, she was losing...
Read full review of Petco and 1 commentStore cleanliness
I'm appalled! The store in Topeka, KS is filthy! The stench of urine and feces is overwhelming. The shelves are poorly stocked and merchandise is scattered everywhere! I left! I couldn't take the stench. Not sure what's happening there but the customers and their pets deserve better. I'll stick to Chewy.com for the time being.
Bagging
I purchased a small bag of dry food and a few cans of wet cat food. Paper bags were the only option today. Cashier said that they will no longer have plastic bags. You are killing trees and do not offer an option to have plastic. Not only that by the time I got in the house and carried the bag to the kitchen the handle ripped right off and everything fell...
Read full review of PetcoMask requirement
In Wisconsin the mask mandate for COVID-19 has expired, but, when attempting to purchase litter supplies for our cat this evening at the West Bend location, we were required to either put on masks or leave. We left without purchasing and have no desire to give Petco any business ever again in the future. Poor customer service. Multiple studies throughout the country have proven masks don't work and, in fact, create additional health issues. Petco should not be enforcing a policy without any science to support it.
Just had the same experience in Florida. This is ONLY store not acknowledging that the Governor lifted the state mandate and the mayor lifted the local -- even the Boca Raton Mall has removed all mask signs.
Service
(Seminole, FL location. Date: 4/15/21 approx 5:00 Just wanted to let you know that I placed an order online and went to pick up my order. The phone rang and rang - so I had to go inside. I was greeted with a box full of masks, not a Hello or can I help you. I told her I wasn't wearing a mask, I ordered online and no one answered so I had to come in...
Read full review of PetcoMask
I'm just letting you know I will no longer be shopping at your stores. After I cashed out On 4/14/21 the cashier harassed me about not wearing a mask. This was in the Rosenberg store. There are plenty of other pet stores I have shopped at that don't say a word about not having a mask, and they are who I will give my business to. I go to a different store because there are things your store don't have that I use, but the other places I go also have what you have, but I have gone to Petco because it's convenient. My choice is more important to me than convenience, and there is no reason for a employee to be rude.
Unsatisfied former customer
Annette
Desired outcome: To let people make their own choice
Just had the same experience in Florida. This is ONLY store not acknowledging that the Governor lifted the state mandate and the mayor lifted the local -- even the Boca Raton Mall has removed all mask signs.
Censorship of the male sales associate who was rude and lost my fish down the drain
Hi, On Saturday, 4/10/2021, my husband and I stopped by PetCo to purchase $55.00 of fish for our 75 gallon aquarium. The young sales clerk was being very helpful getting the fish I wanted to purchase. An older male sales clerk walked right into the clerk helping me, pushing her out of his way to the use of the sink and caused the clerk to drop the Angel...
Read full review of PetcoNever delivered or returned product
After waiting weeks for flooring to be shipped I called customer service who apologized and said they would mark my item as urgent. Four days later no update, just an email saying they were working on it so I called to cancel the order as it had not even been picked up yet. The next day after I canceled they took the money out of my account, 20 days after I placed the order. I have sent several emails since and I received one response saying they were sorry that I am disappointed and they have requested a refund. I am livid, to say I'm disappointed is insulting. Who do they need to request a refund from?! They took my money after the order was canceled, it's been 6 days since I canceled and it still hasn't been picked up by the shipper so why do they still have my money? At this point I consider this to be an illegal withdrawal from my bank. I have never had such an unprofessional experience with any company & I am totally disgusted with Petco.
Desired outcome: My stolen money back!
Fish sales
I will certainly not be going back ever! Today I went in after weeks of waiting for shipment to buy 1 guppy for my daughter. 1! The fish lady first asked me to wear a mask, in which I replied I have a medical condition and will not. She said we will have to social distance and I complied. I asked "How many fish is recommended for a 2 gallon tank?" She said...
Read full review of PetcoCustomer service issue
I am complaining about an issue that happened last month and I have written different times to Petco as a complaint with NO response from anyone. My complaint is from when my husband and I walked into Petco in Holly Springs, NC last month. We had walked straight to the fish items because I needed a new 10-gallon tank and sand. No one, which we were seen said, anything to us about not having a mask on until we carry all the items to the register and was asked if we had a mask I said no I can not wear one. We were denied service because no mask and I can't wear one due to allergies. I believe I was poorly treated and may never go back into a Petco again. I have always shopped at Petco now I may go to Petsmart. I believe this issue needs to be handled, and I do not feel like I was of any importance there and when I received nothing back from Petco.
Rude employee at Tupelo, MS location
My husband and I purchased some dog food on Sunday, March 28, 2021 at the Tupelo, MS location. The young lady that checked us out was very rude. First of all she appeared to be annoyed that she was having to scan our purchase at the register. Then when I asked her if she knew when or if the store would be getting any more of the dog food we purchased, she...
Read full review of PetcoEmployee Sammi @ Serene and Eastern store
Having encountered the rude, tactless, insensitive Sammi previously, I was on my best behavior when I jokingly remarked, "Please stop raising the prices.", while completing a sale. Sammi went ballistic in a negative behavioral way. She glared at me and told me, "If you don't like it, you can take your business elsewhere!". I said, "Wow, I was just joking. '. Sammi get even madder and screamed at me,"No sale, get out of my store "and came around the counter and"Got in my face, screaming, "Get out of my store." I felt physically threatened by her closeness and psychotic behavior, waving her arms threateningly at me.
There was no need for her dictatorial, malevolent, sickening display of irrational behavior. A bad example for Petco.
Sammi refused me entry to retrieve my Chase Visa debit card also. A real power mad psycho woman. I'm 71 y.o. and Sammi disgusted me to the max! No respect, discourteous with a disgusting attitude describes your employee, Sammi
Desired outcome: Deny her employment if she doesn't apologize .
Pharmacy
I ordered a medication for my dog and sent in the prescription for it. I called to update my address and the customer service rep canceled my original order and told me to put in new order and pharmacy would use my existing script on file because he personally spoke to the pharmacy. Subsequently, I received an email asking for my script and when I could not provide it because they already had it, they said they would mail it back to me and cancel my order for the 2nd time. I could reorder for a THIRD time. However, I never received my script in the mail. I called and followed up and they said that they did mail it. I asked if they had a tracking number so I could follow up with post office but they said they would not provide that information. I get notifications of all mail delivered to me and it was never delivered. Now I don't have the medicine for my sick pet and Petco said they can't do anything. They canceled my order without my permissions and then they lost my script. Awful experience and I would warn everyone to use another place. This place is awful.
Reptiles
I always go to Petco to get worms and food for my reptiles, and when I do, I go to look at the reptiles and animals. But I found two leopard geckos with scares, scratches and wounds all over them, which was really upsetting to see that a pet store cant take care of their own reptiles. Both of them were males and as a reptile breeder I know that two male...
Read full review of PetcoDog groomer
I have been a customer at the Petco store located on University Avenue in Sarasota, Florida, for three years. I have brought my 13 lb Yorkie Terrier named Mylo to this store several times a year for grooming, bathing, etc. I purchase his food and other pet care items there too. Mylo is a 16-year-old Yorkie and has never been bitten or shown any aggressive...
Read full review of PetcoCustomer service
I originally called to find out how to return a moldy item I received that I had order online. The representative Juliana I spoke with was very rude and argued with about the quantity of something that I had ordered. SHe went as far as to have me forward the emails from her company stating what I had ordered and an email stating that one of the items was not going to be available. After 35 minutes 15 minutes arguing with this woman 15 minutes on hold I finally told her I was getting off the phone because she was clearly not going to be of any help to me. She was so rude, I've never experienced customer service like this or should I say lack of customer service like this. I'm going to continue doing all my ordering at chewys, unfortunately they did not have a product that I needed so I strayed and went to Petco. Huge mistake and one I will not be making again. If you plan on calling for customer service and have the misfortune of dealing with juliann employee number one 143320 don't bother hang up - save yourself the headache.
Desired outcome: Customer service training should be implemented
Customer service/sales clerk
I have been a Petco customer for 20 years+. I have brought all my dogs there throughout the years and never have I been treated so poorly as I was today, 3/4/21 by a Petco Clerk, named Bailey at the Round Lake Beach, Illinois store! As I was standing in line, 6ft apart with a hand purse, dog rawhide treat and a grooming invoice in one hand, and my dog on...
Read full review of PetcoPetco Reviews 0
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About Petco
At Petco, customers can find a vast selection of pet food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company also offers a variety of pet services, including grooming, training, veterinary care, and adoption services.
Petco's commitment to pet health and wellness is evident in its extensive selection of high-quality pet food and supplements. The company offers a wide range of premium and natural pet food brands, including its own line of high-quality, grain-free pet food. Additionally, Petco offers a variety of supplements and vitamins to help pets maintain optimal health.
Petco's dedication to pet safety is also evident in its selection of pet toys and accessories. The company offers a wide range of durable and safe toys for pets of all sizes, as well as a variety of pet carriers, crates, and travel accessories to ensure pets are safe and comfortable while on the go.
In addition to its retail offerings, Petco is committed to giving back to the pet community through its various charitable initiatives. The company partners with animal welfare organizations to support pet adoptions, rescue efforts, and pet education programs.
Overall, Petco is a trusted and reliable source for pet owners looking to provide their pets with the best possible care. With its extensive selection of pet products and services, commitment to pet health and safety, and dedication to giving back to the pet community, Petco is a top choice for pet owners across the country.
Overview of Petco complaint handling
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Petco Contacts
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Petco phone numbers+1 (877) 738-6742+1 (877) 738-6742Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number+1 (858) 740-0832+1 (858) 740-0832Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone numberRelief Manager+1 (858) 437-7352+1 (858) 437-7352Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone numberProgram Manager+1 (619) 380-4547+1 (619) 380-4547Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone numberSpecialist+1 (858) 877-0431+1 (858) 877-0431Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone numberDirector Of Marketing And Development+1 (626) 287-2679+1 (626) 287-2679Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone numberAdministrative Assistant
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Petco emailsptpsupport@petco.com100%Confidence score: 100%Support
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Petco addressPetco, 10850 Via Frontera, San Diego, California, 92127, United States
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Petco social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024
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