Petronas
Reviews and Complaints

Sir:

Though I read several similar posting as I had but I wasn't able to read your response to the inquiry either the job offer is legitimate or not. kindly reply thru my email. [protected]@gmail.com so as to ensure that this offer is legitimate or not.

THank you very much,

Eisenhower H. Manuel

petronas oilgas
To:
Khenlee Refuerzo

Jun 15 at 12:39 PM

PETRONAS Oil Company
Tower 1, PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur, Malaysia

Dear ..Eisenhower H. Manuel,

This is an Affirmation that your Experiences and Qualifications was short-listed and found suitable competitive for the requirements of PETRONAS Oil Company.

This document attached embodies the approved Terms and condition for the purpose of this contract by the PETRONAS Oil Company and you have been accepted as well as inviting you to Malaysia as representative signing in the letter.

However, you required to signed and send the Contract offer letter to PETRONAS Oil Company and Human Resources Department with Two (2) colour passports photograph enable us to process your company identification card, also for additional information about providing proof of identity card and signed offer letter documents to Immigration Attorney (Rozlan Khuen Advocates & Solicitors) for the procurement of your Employment Insurance Certificate (EIC) papers, as we are having a contract agreement with them for the easiest acquisition of employee's necessary relevant documents.

Human Resources Department (Approved Section)
E-mail: hr.departmentkl2@asia.com
Tel: +6016-288-1842.
Dr. Murshid Ahmed Mohamed
Human Resources Manager

Immigration Attorney (Rozlan Khuen Advocates & Solicitors)
Corporate & Commercial Law Firm, Advancing Business
23-2, Block B, Jaya 1, Jalan Universiti, 46200 Petaling Jaya
Kuala Lumpur, Malaysia

E-mail Address: rozlan002khuenmy@gmail.com

Phone: +6016-394-9679
Contact person: Attorney Rozlan Khuen
Advocates & Solicitors

You shall be require furnishing with your Employment Insurance Certificate (EIC) papers before 10 working days as a proof of readiness to join our team in due time as stipulated in page One (1) Two (2) of the Appointment letter for your job resumption, the PETRONAS Oil Company will then process your valid work Visa / Residence, Work Permits and travel ticket.

Finally, check at the last column of the offer letter, you are required to consult to Immigration Attorney (Rozlan Khuen Advocates & Solicitors) with your signed Contract offer letter to process your papers.

Update us with the process between you and the (Rozlan Khuen Advocates & Solicitors) in case of advice where necessary.

Sincerely, Dr. Khan Raza,
Employment Processing Manager

Telephone: +6 011-261-367-42.

See Attach, and

Sign.

Show original message

The workers at Petronas MRR2 Ampang (Tesco) are sucks, lazy, unfair treatment, bad customer service. It was happened on 31/5/2019 and 6/6/2019. This is not the first/second time. I bought e-voucher via Lazada and receive code thru SMS.

During redemption on 31/5/2019, around 7.30pm, the staff told me to come back tomorrow (day time) as he does not know how to do it. I was thinking as a staff should given full training and knowledge on how to work/assist on redemption process. If he does not know, why can't he call his manager? Or refer to other staff who knows. He just does not care and just ask me to come back on tomorrow. What a such bad customer service or I could just quote "he such a lazy bump". It is OK and I pump petrol using credit card instead. Please refer to CCTV during that period.

I went to redeem again at the same petrol station on 6/6/2019 day time, staff1 said the person know not in and advised me to wait. In fact, I am on que and still allow other customers to proceed first. Then, staff2 came and assist me to redeem. Staff2 seem does not know how and ask staff 1. Immediately, staff 1 show it to him (just touch/scroll which less than 5 seconds). I confronted him it why staff1 does not do earlier. He replied just now was long que. This is unfair treatment and bad customer.

I am very angry and upset on staff1 rude behaviour/lazy attitude. Since staff1 know how to do it (by show to staff2), why can't staff1 go thru mine first instead request me to wait? I asked, what make me difference from other customers? Staff1 just keep silence, play dumb and pretending nothing happen. He is not even apology to me. By any chance require to walk-in and deal with staffs again, I will choose not to use their service. SUCK!

Petronas Bandar Baru Bercham (IPOH)
2 JUNE 2019 (Sunday), Around 4pm
I'm writing this to complaint about a staff who behave very rude to a customer. Around 4pm I came petronas to withdrawl money. Before i made a withdrawal, i saw a indian man was trying to withdrawl money from ATM but unfortunately, his card has been stucked in the machine. That man called a malay staff (girl) for help. That girl also was helping him by explaning how to get back his card. Suddenly, there was a bangla guy came out. I had noticed his name from name tag. His name is SALIM. That bangla guy started to shout to the malay girl who helping the man. He behave so rude. He blackmail the girl that he will cut off her salary if she helps any of the customer. He behave so rude to the indian man too. If he is a supervisor there, is that he can be rude to anyone? This is not first time. Actually its a second time I'm sawing that he behaving like this. First time i saw he behave so rude to a indian lady. I dont know what kind of service is this. Before you gave him a supervisor pose, you should train him HOW TO BEHAVE WITH CUSTOMER. This is so ridiculous. I hope the boss will train him as much as possible and this is won't be repeated. Thank you

saya ingin membuat aduan tentang petronasgiftcard. Pada 4/12/2019 jam 2:07 petang saya ada menghantar emel pada [protected]@petronas.com untuk permohonan kad petronas gift baru dan memindah kan jumlah duit yg terkandung dalam kad petronas gift lama saya kepada baru. Saya juga ada menghantar permohonan pembaharuan kad di stesen minyak petronas bukit indah johor pada 6/12/2019 jam 3:43 petang. Pihak petronas menjanjikan proses pembaharuan akan mengambil masa 3 hingga 7 hari waktu bekerja. Namun, setelah 7 hari bekerja tiada maklum balas dari pihak mereka. Saya ada mengikuti perkembangan proses pembaharuan kad dengan menghubungi petronas di talian [protected] pada 20/04/2019 jam 5:31 petang, 7/05/2019 jam 9:57 pagi dan 22/05/2019 jam 9:57 pagi. Namun begitu, sehingga hari ini saya masih lagi tidak dapat sebarang maklum balas dari pihak petronasgiftcard. Tujuan aduan adalah untuk mendapatkan hak saya secepat mungkin.

Ini worker tidak jujur. He's name tag write Samim. I pay RM 5 isi minyak motor dan dia nya cm isikan Rm4. I tanya betul2 i byr dia rm5 ke rm4. Dia kata rm5. So. Tu ertikan ni worker cm buat tak tau saja bila pelangan isi dan diam saja. Jd kay la tu. I minta resit dr dia dan dia kembalikan rm1 ke i. Sila la pihak ambil perhatian pada perkara2 mcm ini.

Syarikat kami telah membuat pembayaran bil bulan March pada 18/4/2019.
2/5/2019 pemandu-pemandu kami telah memberitahu bahawa kad smartpay tidak boleh digunakan. Say telah hubungi pegawai khidmat pelanggan untuk mengetahui status masalah ini. Sungguh berdukacita saya diberitahu oleh pegawai tersebut bahawa pihak mereka belum mengemaskini pembayaran yang telah kami buat april lalu. Saya telah menghantar bukti pembayaran melalui email, setelah 4 hari selepas aduan kad kad smartpay masih tidak boleh digunakan lagi.

Masalah ini berlaku diatas kecuaian kerja pihak petronas. kami telah membuat pembayaran awal akan tetapi pihak mereka lambat mengemaskini butiran pembayaran, akibatnya kami tidak boleh menggunakan kad tersebut. Kami telah tersekat dalam masalah disebabkan mereka tidak membuat kerja dengan betul.

Berapa lama lagi perlu kami menanggung kesalahan orang lain? Bila kami tanya jawapan mereka "kami masih lagi membuat siasatan" what?

- DATE : 01/05/2019
- TIME : 10:36 AM
- LOCATION : PETRONAS DAMANSARA DAMAI

Hi. saya salah seorang pelanggan petronas di petronas damansara damai. pada 1/05/2019 saya telah ke petronas damansara damai untuk gunakan perkhidmatan ATM di situ dan saya telah membeli barang di dalam kedai petronas. staf yang bertugas ketika itu adalah seorang staf perempuan yang masih dalam latihan, pasangan dia berkerja sekali adalah seorang warga bangladesh. saya nak complaint berkenaan ketiadaan duit syiling 5sen di dalam kaunter staf. saya bukan nak berkira. tapi kalau ramai pelanggan dia bagi alasan tak ada duit syiling 5 sen, berapa dah duit dia jadi over dalam kaunter tu. saya tak salahkan staf baru tu, tapi staf bangla tu..sebab dia siap cakap kat staf baru tu "kalau kita tak ada duit 5 sen, mintak dengan customer, klu customer tak ada kita tak payah bagi" saya pernah kerja di 7 eleven. di 7 eleven ada satu mesin duit tukar di bawah kaunter. tak kan dekat petronas tak ada sistem macam tu. kalau seorang je yang dia tak bagi baki lagi 5 sen tu tak apa la. ni hampir setiap pelanggan dia tak bagi baki.

Hai, saya menulis hanya sekadar ingin meluahkan sedikit kekecewaan saya terhadap staf petronas (pic yang handle tentang permohonan smartpay kad first timer). Banyak kali saya emel kepada beliau, namun jawapan yang saya dapat seolah-olah tidak menjawab soalan saya. Ya, saya faham balas emel lambat mungkin kerana anda terlalu sibuk tapi apa yang mengecewakan saya adalah staf tersebut tidak menjawab soalan saya. Dipendekkan cerita, saya ada emel pic tersebut pada 15/4 untuk memaklumkan beliau tentang pertukaran alamat pejabat kami. Beliau ada membalas emel tersebut pada 18/4, namun apa yang beliau jawab adalah bukan berkenaan tentang application saya. Beliau hantar pada saya berkenaan application pemohon lain dan apabila saya meminta penjelasan tentang perkara tersebut selepas itu tiada dah membalas emel saya. Apa yang mengecewakan saya adalah sekarang kad tersebut sudah pon di pos ke alamat pejabat lama saya dan ini menambahkan lagi kerja saya. Sudah lebih sebulan saya memohon kad ini. Untuk pengetahuan, saya memohon online pada 26/2/19.

Salam sejahtera,

Tarikh : 18/4/2019
Masa : 10.05 am
Lokasi : pusat panggilan petronas di talian : [protected]

Pada 18/4/2019 antara jam 10.05 am pagi saya menghubungi syarikat petronas, klcc di talian [protected]. seorang wanita menjawab panggilan tersebut. saya memaklumkan kepadanya bahawa saya memerlukan alamat surat-menyurat human resources department di syarikat petronas bagi melengkapkan cover letter (surat permohonan kerja). saya langsung tidak diberkan alamat tersebut. saya diberitahu bahawa permohonan kerja boleh dibuat di lamanweb petronas. apabila saya cuba bertanya hal yang sama kepada kakitangan tersebut, beliau tidak menjawab soalan saya dan beliau dengan sengaja membiarkan panggilan tersebut (saya dapati nada berlagu dalam talian) dan akibat menunggu agak lama saya menamatkan panggilan tersebut.

Tarikh : 18/4/2019
Masa : 10.15 am
Lokasi : pusat panggilan petronas di talian [protected]

Pada 18/4/2019 antara jam 10.15 am pagi saya cuba menghubungi sekali lagi syarikat petronas, klcc di talian [protected]. seorang wanita lain menjawab panggilan tersebut. saya memaklumkan kepada beliau bahawa saya memerlukan alamat surat menyurat human resources department di syarikat petronas bagi melengkapkan cover letter (permohonan kerja) saya tetapi pihak beliau langsung tidak memberikan alamat tersebut dengan alasan tiada human resources department mahupun recruitment department di petronas klcc. saya agak kecewa dengan jawaban yang tidak munasabah daripada beliau. saya juga diberitahu oleh beliau bahawa permohonan kerja boleh dibuat melalui lamanweb petronas. beliau juga memberitahu kepada saya bahawa sekiranya saya cuba menghantar surat, resume atau apa-apa yang berkaitan permohonan kerja maka pihak yang menerima surat tersebut akan memasukkan ke dalam tong sampah. saya terkejut dan kecewa dengan sikap biadap dan tidak profesional kakitangan di pusat panggilan tersebut.

Saya ingin pihak yang berkenaan di dalam syarikat petronas memberikan penjelasan dan jawapan daripada soalan di bawah :-

1) adakah benar seperti dimaklumkan oleh kakitangan pusat panggilan petronas di talian 03-2051500 bahawa pihak human resources/recruitment department petronas akan membuang semua surat permohonan kerja, resume dan berkaitan melalui serahan pos/tangan/email dan lain lain lagi akan dibuang ke dalam tong sampah? adakah ini menjadi suatu tradisi di syarikat petronas?

2) adakah benar seperti dimaklumkan oleh kakitangan oleh kakitangan pusat panggilan petronas di talian [protected] bahawa syarikat petronas tiada human resources/recruitment department?

3) adakah benar syarikat petronas tidak membenarkan kakitangan di pusat panggilan petronas di talian [protected] untuk memberikan alamat surat-menyurat human resources department kepada sesiapa yang menghubungi mereka?

4) adakah kakitangan di pusat panggilan petronas di talian 03-2051500 tidak berpengetahuan tentang syarikat petronas?

Dengan ini, saya berharap agar pihak yang bertanggungjawab di syarikat petronas menjawap segala pertanyaan dan kemusykilan saya ini. prihatin, nilai murni dan sikap profesional daripada pihak kakitangan syarikat petronas terutama di pusat panggilan petronas di talian [protected] dapat dipertingkatkan.

Ikhlas,

Haidah

Tiap tiap kali tak ada masuk masuk point bagi saya.saya sudah bagi mesra kard saya kepada terminal atau kaunter, tapi 1 point pun tak masuk .pls take action.jangan lagi bagi saya tengok point tak masuk point bagi saya sudah banyak kali.pls take note and action...saya tatau sudah hilang beberapa point, saya tau saya sudah hilang banyak dan banyak saya rugi...petronas punya minyak sangat baik tapi itu mesra point memang sangat sangat teruk..

I'm here to make a complaint about the attitude of the petronas's workers. First of all this thing has happened at Petronas Kampung Pandan near to Sekolah Kebangsaan Maluri. So when my friends and i go to petronas, all us laughing and i think our laugh is very loud but we didn't run in the store. Suddenly one of the workers i guess the manager of the shop scold us loudly and said 'if you want to play go outside'. I know it's our fault laughing so loud and tend to disturb the others but the action of the worker seems rude. She should talk to us face to us instead of shout loudly until all of the people in the shop hear it. I know what she said is referring to us but it is very rude. I felt very disappointed plus shame because the way she want to tell us to shut up is just damn rude. The way i look at her, i know she is a manager there but eventhough you have a high post it is not right for you to blame people easily, you should instead know how to respect people by tell them nicely. I think that is all from me and please take an action. She seems very emotional at that time and she should not express her feelings towards us because i know she have a courage to do so just because we're students. Thank you for your concern and please take an action as soon as possible. Eventhough we're just students, we're also the customers. As we all know customers are always right and you should respect your customers. Without us you won't get any profits.

From: [protected]@gmail.com on behalf of Dr.Mohd Bello
Sent: Wednesday, 3 April 2019 3:19 AM
Subject: Employment Alert

Greetings!

This is to inform you that Petronas Engineering company Malaysia is
currently recruiting professional expatriates.After the review of your
CV/Resume from our
Job consultant "MONSTER INDIA PORTAL", and also to inform you that you have
been short-listed for a possible job position.

Please send your updated CV and answers which will be used to ascertain
your eligibility for a Job position with Petronas Engineering company Malaysia.

Current Salary:...
Expected Salary:...
Notice Period / Joining Time:...
Current Location:...
Current:Designation/Position:...
Position wishing apply:...

Our Recruitment Team will review your details and CV within 3 days.

Note: Applicants are advised to check their emails regularly for
response from Petronas Engineering company Malaysia Recruitment Team.
Only Successful and Short-listed Applicants will be contacted.

Rashid Nahum
Chief Recruitment Manager
career.[protected]@gmail.com

2 hari lepas, saya pegi isi minyak dekat stesen minyak setiawangsa menggunakan kad debit cimb.. 2 kali buat tetapi tidak berjaya! Kemudian sy pegi beli barang di supermarket menggunakan kad.
Then suddenly duit dlm bank sy hilang 400!
Bila sy call customer service. Mereka cakap "duit puan telah di tolak semasa mengisi minyak d stesen minyak haritu sebanyak 400!" well done 👍!
Please return back my money!

13 March 2019 | around 7:50am

Location : Petronas Taman Medan, Petaling Jaya

I went to the counter to make petrol payments at Petronas Taman Medan, Petaling Jaya.

But suddenly I was scolded by a Malay Female officer. He used the word for me as a customer it sounds very rough.

"Nak bayar minyak ke? Pergi lah beratur kat luar!"

I'm wondering, is S.O.P set by the Petronas?

Staff are free to angry at the customer at will and let customers queue long, solely they are lazy to open another counter? While in Petronas there are 2 counters available.

I hope the Petronas will take disciplinary action against the staff. For me, Petronas is a very good name but has been tainted by a very brazen attitude.

Petrol station Bukit Kuang Kemaman Terengganu did not upkeep the compressed air properly. It since like the petrol station ignore to repair the damage hose/pump for more than a year. We as a public very disappointed regard this kind of service provided. The public has to top up the air at another petrol station. There is an unnecessary thing for us, waste time, waste money, waste energy for nothing. I really hope Petronas authority take this seriously.

pada 7 mar 2019, jam 7.25 lebih kurang, saya berhenti di petrol station Petronas Batu 2 Jalan Meru, berdekatan Klang Parade, saya park di pump 1, tapi ada customer lain, sedang isi, so saya tunggu, setelah bayar 10 rm, saya kembali ke pum 1, ambil nozzle dan cuba isi tapi tidak berfungsi, hingga lah ada satu customer lain kata letak balik, saya pon letak balik, angkat balik dan isi, setelah cukup 10 rm saya letak nozzle, tutup tangka minyak dan beredar, di masa yang sama ada panggilan HOOOI... dari arah counter jarak lebih kurang 20 meter (sangat kuat), saya berhenti dan berpaling kearah counter, seorang lelaki berkulit agak gelap (bangla rasa nye, saya biasa isi minyak di situ, lebih kurang saya kenal) dan memberi Bahasa isyarat tangan yang tentu ye saya tak faham. Pada saya duit dah bayar, minyak dah isi dan tak buat salah apa, sya pon terus jalan (masa agak terhad untuk layan)

Soalan saya :

1. masa minyak tak keluar tiada siapa membantu
2. kalau ada kemuskilan, masa saya isi minyak kenapa tiada sesiapa dtg jumpa
3. Panggilan HOOOI dari jarak 20 meter, adakah etika ini de benarkan, pada saya itu etika kerja yang tak hormat pelanggan dan KURANG AJAR

harap reply saya di [protected]@hotmail.com

Dear sir/ madam,

Greetings.
I received petronas contract from a friend, there are few areas I have doubt and worry it is a scam (either from him or a scam group pretending your good company), and wishing your good will and kind advice on this matter.

Doubtful parts;
- if malaysia company hire a person or company, normal procedure the tax will be directly deducted from the pay, or pay afterwards, but the contact required to pay before the job start.
- normally the contract will indicate the name of the approver, but in the contract only signature without name from petronas party.
- contract is an important document, hence the company name should be correct.in the attached contracts, the name of company seems not in petronas organization structure  petronas petroleum sdn bhd malaysia.

I hope my doubt were all false, seek for help to prove if i'm wrong, thank you.

*I had shade the name of my friend just to protect his privacy.

Thanks and best regards,
Lyt
[protected]@hotmail.com
Appeal not to share my personal email address to protect my privacy, lot thanks!

I went to Petronas Labuk Road - Mile 8, Sandakan to refuel petrol for my car on the 30/01/2019 at around 5.20pm. I used my debit card unfortunately my card has been declined so I went the counter to get help. So this guy asked me what is the code of declined and told me to try it again. SO I went back to the pump. And again, it was declined with code (51) which is - based on my understanding; insufficient funds or credit limit has exceeded, which I know my card has no problem as follows. I always refuel at this station and my card has always been declined. BUT I also go to other petrol station, use the same card and has no problem with that!

Then I just proceed the payment at the counter and wanted to refuel RM25 and I was told that the minimum charge is RM30. I was like what? Last week I just refueled my car at the same petrol station, used the same card for RM15 only and now he said I can't because they have that minimum charge? FYI I have more than RM300 in the card because I know there will be a deduction. The guy also has the worst customer service he was really got me mad. Too bad he didn't wear any name tag so I don't know his name.

Kindly look into this matter. Thanks.