Petronas
Reviews and Complaints

I am always a loyal client of Petronas but only until I visited this branch, I would never back to Petronas anymore. The branch I went is PSS Kelana Jaya, address of Lot 2, SS 4B/10, Jln Bahagia, Kelana Jaya, P.Jaya, Selangor. I found out that the pump being adjusted by someone to make it slow release of petrol but the meter running as normal. My car usually full tank at most at rm60 but this time with a balance of roughly rm20 petrol in my car, I go pump for full tank, I expect it will only be rm40, but end up rm60 which make my car full tank into rm80 in total. The car model I'm driving is Honda City. The pump is obviously being adjusted. Even my friend with me is asking why is this pump pumping so slow even cannot listen the sound of the pumping and yet the meter running so fast. This is actually a CHEAT case! I am so dissapointed to Petronas, for earning can do such things. Will NEVER back to Petronas again. I will also share what have happen to me to my friends and relatives to aware of this issue.

I fill my petrol yesterday at petronas seremban. I fill up direct using my debit card at the pump due to all atm is out of service that time. I fill up rm50 but u deduct from mu account rm200. When i go to the counter, the girl said that it is petronas procedure of cust pay direct they will deduct 200 first then will return back after 1 week . What kind of procedure u are offering ? There is no signage said that direct debit will deduct rm200 at first . Suppose u put signage so that customer know. Don't assume that customer know. I need to know when i can get my money back ? One more thing, i used to fill up at other petrol station. Petron never deduct my money like that.

Petronas,

Recently as contractor we received tender submission ITB and tecnical clatification mostly on Friday late evening and been request to submit the reply on Monday before noon as deadline/ next day after public holiday before noon .Not sufficient time been provided by the company as been including weekends and public holidays as time for revised our tender documents . It's been happening very frequently and most contractors has to be working during public holidays which been officials declare as public-holidays by malaysian government to all malaysian citizen including Labor Day, Wesak day and other festival seasons . We would like to humbly request to Petronas to respect local malaysian public holiday and weekend not been consider in tender processes as respectfully for malaysian government decision and labor law .

I want to make complain on the petronas branch usj 2, the staff that was cashier on that time is very super rude. Its was around 9.30pm-9.35pm. Occurred on 3/5/2017. When I request for 2 liters on ron 97 (Rm4.98). The person said something that I don't understand. Like critic me. I saw the person wasn't smiling at all. I told the person nicely. ("senyum lah")

The person reply me."saya ada marah kat awak ker? Kenapa saya nak senyum? Saya x dak marah kan? Ok, thank you,) with the tone that was unpolite. These problem have happened a lot of time already. I was very very mad because he tell me in front of the crowd.

It is a wrong thing to ask the guy to smile? I was very very angry. Please check on this. Why so rude?

Thanks

I filled up a motorbike at Kuah Petronas petrol station on Friday 14th of April at around 1pm, I used the chip and pin machine and put around 4.70rm worth of petrol into the bike. I have checked my online banking and have seen I have been charged £36.70 for this transaction, there has been a mistake made as i did not spend anywhere near this amount of money as 4.70rm is less than £1.00. Please could someone contact me to rectify this matter, my email is luca.[protected]@mail.com. I used a Lloyd's debit card with the name Luca A Abraham registered to it.

Dear Sir/Madam,

I was informed by the attendant that this station that they had stop selling petrol ron97 at this moment.
Went to another petronas gas station nearby and manage to get it.
How could Petronas allow this station stop selling ron97?
There was no notice or whatsoever stated to indicate the station does not sell Ron97.

Station: Petronas Bandar Sunway Seberang Jaya
Date: 2nd April 20117
Time: 2.20pm

Assalamualaikum dan salam sejahtera..sy nk complaint pasal produk petronas terutama minyak 2t sx..kebanyakan setesen gas petronas tidak menjual minyak 2t tersebut..sy salah seorang pengguna tegar minyak 2t tersebut..sekarang terlampau susah nk dapatkan produk tersebut..minta pihak petronas dapat menyediakan produk tersebut di semua stesen minyak petronas..

Dear Petronas,

Regarding the matter above, i wish to highlight and complain on the Petronas Gas Stations credit card service frequently having problems and offline issues especially during weekends ONLY. What is the use of the maybank credit card rebate of 8% weekend petrol pump, if the service being frequently unavailable during weekends? Specific Petronas gas stations involved are: seri kembangan branch near giant pasar borong, seri kembangan branch near equin park, puchong south branch near sierra 16. It happens especially during afternoon to evening during weekends, which troubles me a lot going station to station finding each station service also unavailable. Im very disappointed and upset as this is not the first occasion. Petronas gas stations were and had been my favourite as easily available with good credit card service before this, but not done these few months. Please improve your credit card service stability and availability during weekends. If not, switching credit card and my petrol station of choice altogether will be my next step. Thank you.

Regards,
Chow Soon Ken
[protected]@hotmail.com

Hey, can you just please do not close the toilet with some stupid reason ? im very angry with your service, bcs every time i went to this toilet its been closed ! WTH is going on with your toilet ? memang setiap kali rosak ke apa ? Menyusahkan org lah utk urinate . Please lepas ni tolong tingkatkan quality or else you will lose your customer connection service .

2 track carry hundred of gas petronas alway cut in the conjuction traffic light at jalan baru, seberang jaya toward juru/autocuty direction around 8am. Both track driving in dangerous way without really care of car serounding which cut in the line suddently. They often drive directly cut in at outside road(straight way) and cut right side( traffic light) to turn into conjuction toward autocity/juru. They way of petronas track driving will sure get serious accident once day and kill inecense peaple one day like the news accident happen today.

I was at the kaunter to pay for my fuel on 28th Feb 2017 around 7.40am. A worker name Syahirah was very rude saying she cant accept my torn rm5. Ok i admit mistake was mine as i myself was not aware the note was torn. She could have communicated in a very polite way. I returned to the counter and the worker was very arrogant and was busy with her phone. Is this how Petronas hire their worker? Most petronas I go, they do not use phone at all when they are at the counter. The same lady showed face at my husband just because my husband refuse to take a torn note. These kind of people should be trained with softskills. She is also very very slow in her job. Sometimes we can feel she is very racist. Hope Petronas can take action on the particular person. Thank you.

I would like to make a complaint about the worker at gas station of petronas lebuh amj cheng

The address is lot pt 8414 hm (m) 38, mukim cheng, daerah melaka tengah 75250 melaka melaka, malaysia.

Worker - Male
Aged - 40's
* Does not wear a spectacle * Does not have mustache * Has a big tummy

I was a female, and i don't mind a male worker came for me to help me to fill oil.

BUT, what is bothering me is that one of the male worker aged around 40's (Malay worker), would come to help and in the meantime, he would asked questions such as "Have you married?", "Do you have boyfriend?", "It is such wasted you have boyfriend", "Can I be your boyfriend?".

This does not only happened to me, yet I witness that he did it to other females. I have been ignoring the male worker many times, BUT he refused and keep on asking me the same questions.

This thing have been bothering and disturbing to me as every week, since 2017 that I have change from other petrol services to PETRONAS, I would go to the gas station Petronas Lebuh AMJ CHENG to fill my petrol as it was the closest to my hometown.

I truly hope PETRONAS parties or the manager of Petronas Lebuh AMJ CHENG could make sure that this things does not happen anymore in future.

A million thanks to everyone. I hope to get good news from all of you. THANK YOU

In anticipating increase in petrol price on 1st Feb 17, I decided to fill up my three cars on 31st Jan 17 with my usual payment by using credit card.

To my surprise after filling, although the bonus point were issued but the available balance remain the same. The total bill was more than RM 100 but the available balance still remain the same at 1893.

I seek Petronas explanation as I am not sure this is the above kiosk problem as the Pump is owned by Petronas.

Attached is the snap shot of the three invoices for your action.

Regards,

KOH [protected]

Petronas gas (Confirmation email)
Pm

Petronas malaysia
Wed 1/18/2017 3:30 pm
Inbox
To:
Amol payer ([protected]@hotmail.com) ;
You replied on 1/19/2017 3:32 pm.
Petronas gas (Confirmation email)
Petroliam nasional berhad
(Petronas) (20076-k)
Tower 1, petronas twin towers
Kuala lumpur city centre
50088 kuala lumpur malaysia
Tel:+[protected]

Attn:

This email is to confirm that you have signed a three years contract and agreement with petronas malaysia, kindly contact the immigration lawyer through the below email address to enable him start the processing of your visa and work papers.

Mesut immigration chambers
Headquarters of the department of immigration, malaysia

(Ministry of home affairs) level 1-7 (Podium) block 2g4, precint 2, federal
Government administration center, and 62550 putrajaya malaysia.
Telephone:+[protected]
E-mails:[protected]@outlook.com
Barrister:mesut adan
Contact person:mesut adan
We would like to take this opportunity to welcome you to petronas inc and wish you a long and rewarding career with us.
Please don't hesitate to call or send us an email if you have any question regarding this job offer.
Regards,
Mr. Alan harris
Human resources manager
Petroliam nasional berhad (Petronas oil company)

The air pumping station (for tyre) have been out of service / under maintenance for more than 4 / 6 months. The 2 stations have been left idle and seems like this will be in permanent state.
No efforts have been made by the petrol station to repair it. This has created inconvenience to the motor users especially during emergency, where we need to travel to other station to look for alternative.

Hello,

My name is Rosioru Ionut Florian and recently I received an contract agreement with Petronas Malaysia from a men, dr. Allan Harris, head of human resources department in Petronas Gas, after an interview via e-mail. I'm kindldy asking you to tell me if this men really works for Petronas and if the contract is real so I can continue to proceed with formalities or not.

Please write me back at [protected]@yahoo.com

Thank you!

Flight Cancellation by Emirates due to operational requirement
Date: 3 Dec 16
Destination: Basra-Dubai-Kuala Lumpur (EK 946, EK 344)
New Date travelling : 4 Dec 16 (Basra-Dubai-Kuala Lumpur)
Stranded 24 hrs at Basra and had to spent one more night at Basra pay service camp.
Hotel Booking made on 4/5 Dec 16 at Seremban, Malaysia cannot be used and cannot claim back. paid in advance via agoda.serrvice.
School holiday event with family was postpone due to the delay arrival.
Reduce one (1) day of my off rotation with family.
Waiting time at Dubai for more than 8 hours before connecting flight to Kuala Lumpur.

I visit to the patronas gas station around 11:50pm, 19nov2016. I filled up ron95 with rm40. What I realized is that the meter was running abnormally slow and light appear on my speed metering board absolutely very much lesser then it use to be base on my experience (attached photo). The reading appeared on the meter was correct (20L ++). It was pump no.5. Thus, I hope person in charge or any related department will do a inspection at the gas station. Thank you.

Dear i got a job offer sent by e-mail petronas.[protected]@msn.com stating as below : (please advice )
job ref: ari 67/[protected]

job offer letter

Attn: salim nasser mohammed al-qasmi,

1. for good consideration, the company employs the employee on the following terms and conditions.

2. term of employment: subject to the provisions for termination set forth below this agreement begins on 30th october 2016, unless sooner terminated.

3. salary: the company shall pay employee a salary of usd$25, 500.00 (twenty five, thousand five hundred united state dollars) every month after tax deduction, for the services of the employee, payable at regular payroll periods.

3.1 employer for each intercontinental trip shall pay usd$2, 500.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class. however for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

3.2 employer shall also take care of employees' travel ticket, work visa / residence, work permits including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

3.2 adequate private office space in a conducive and comfortable work environment shall be provided for employee.

3.3 employee will obtain only malaysian employment insurance certificate (eic) through the immigration attorney (rozlan khuen advocates & solicitors) on employee's expenses to show their readiness, preparedness, and willingness and later be reimbursed before embarking to malaysia.

3.4 this is for foreign employee who enters the country to take up a contract of employment with a minimum period of two years and earn a monthly income above rm20, 000.00 malaysian ringgit.

4 positions: (data centers manager/technical job.)

The employee's duties may be reasonably modified at the company's discretion from time to time.

4.1 job location: kuala lumpur, malaysia
4.2 resume work date: 15th january 2017
4.3 contract duration: two years

5. job proceeding/requirement:

New employed and recruited for petronas oil company (and not presently possessing a valid malaysian employment insurance certificate (eic) shall be expected to personally incur the expenses as a foreigner, for procurement and acquisition of their necessary permits clearance papers with the immigration attorney (rozlan khuen advocates & solicitors) and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee's expense report and receipts.

Get the necessary documents, in less than 3 business days from a licensed immigration attorney and you shall be required to furnish us with your employment insurance certificate (eic) on before ten (10) working days and make an official report to the company with your international passport copy's data page to enable petronas oil company to process your travel ticket, work visa / residence, work permits on your behalf as a proof of readiness to join the company project team in the due time as stipulated above for your job resumption with the petronas oil company in malaysia and also to enable you receive your upfront monthly salary including your due entitlements/emoluments prior to your departure for services with the petronas oil company in malaysia. however, for expatriate services employees who do not presently posses his/her employment insurance certificate (eic), they are to consult with immigration attorney (rozlan khuen advocates & solicitors) for directives and assistance on the acquisition.

6. employee to devote full time to company: the employee will devote full time, attention, and energies to the business of the company, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

7. confidentiality of proprietary information: employee agrees, during or after the term of this employment, not to reveal confidential information, or trade secrets to any person, firm, corporation, or entity. should employee reveal or threaten to reveal this information, the company shall be entitled to an injunction restraining the employee from disclosing same, or from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the company may pursue any other remedies it has against the employee for a breach or threatened breach of this condition, including the recovery of damages from the employee.

8. reimbursement of expenses: the employee will incur reasonable expenses to get his/her employment insurance certificate (eic); the company shall process employee's work visa / residence, work permits and travel ticket and reimburse employee for the expenses after the employee presents an itemized account of expenditures, pursuant to company policy.

9. vacation: the employee shall be entitled to a yearly vacation of three month at full pay.

10. disability: in the event that the employee cannot perform the duties because of illness or incapacity for a period of more than one month, the compensation during said illness or incapacity will be paid to the employee. the employee's full compensation will be reinstated upon return to work. however, if the employee is absent from work for any reason for a continuous period of over two months with any goods reason of been absent, the company may terminate the employee's contract employment, and the company's obligations under this agreement will cease on that date.

11. employment classification: you shall be a contract employee and shall be entitled to benefits as specifically outlined herein

12. benefits: you will also receive standard employee benefits package including health insurance for you and your family (if any), and will be subject to vacation policy as such package and policy are in effect from time to time.

12.1 other benefits:

 quality single or family housing in company community.
 personal effects shipment and excess baggage allowances.
 access to some of the finest social and recreational facilities in malaysia.
 free medical care in malaysia for you and your family for contract duration.
 excellent educational assistance benefits with family status contracts.
 complete meals also for you and your family as deemed appropriate.
 life insurance policy.
 maximum and efficient security both in work place and housing community.

12.2 computer resources: laptop computer, 1.6 ghz processor, 496 mb ram, 24xcd-rw, 30gb hard drive, floppy drive, integrated network adapter, internal 56k modem, spare battery and necessary software. full time internet access is also made available.

12.3 phones: the employer will provide each employee with one (1) landline and one (1) mobile telephone. this shall have a reasonable credit limit application per month.

12.4 local transportation: standby new company car will parked in your well full furnished three bedroom duplex flat and 2008 toyota camry for your movement.

12.5 office space: adequate private office space in a conducive and comfortable work environment shall be provided for each employee.

13. termination of agreement: employee may terminate employment upon 30 days' written notice to the company. employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall all his/her severance allowance.

14. death benefit: should employee die during the term of employment, the company shall pay to employee's estate any compensation due through the end of the month in which death occurred.

15. settlement by arbitration: any claim or controversy that arises out of or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the malaysia arbitration association. judgment upon the award rendered may be entered in any court with jurisdiction.

16. limited effect of waiver by company: should company waive breach of any provision of this agreement by the employee, that waiver will not operate or be construed as a waiver of further breach by the employee.

17. severability: if, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. if this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the company (and any predecessor thereof) and the employee shall be deemed reinstated as if this agreement had not been executed.

18. assumption of agreement by company's successors and assignees: the company's rights and obligations under this agreement will inure to the benefit and be binding upon the company's successors and assignees.

19. confirmed employee: confirmed employees are those employee's that have obtained their employment insurance certificate (eic).

20. working hours/ days off/ public holidays: working hours - 7 hours (including meal time) working time - 10 am - 5 pm working days - monday – friday

21. oral modifications not binding. this instrument is the entire agreement of the company and the employee. oral changes have no effect. it may be altered only by a written agreement
Signed by the party against whom enforcement of any waiver, change, modification, extension, or discharge is sought.

signed by the employee:

………………………………………………… date: ….../……/……...…

signed for and on behalf of
petronas oil company international
human resources department
dr. murshid ahmed mohamed
in the presence of:

…………………………………. ……………………………………..
general manager & legal adviser
Dr arif bin mohamood barister. rashid ibraham

important information
employment terms

I understand that i may voluntarily terminate my employment. i further understand that i will not be terminated involuntarily at will, rather it will be with cause or prior notice, at any time, regarding of documents or oral or written statements issued by the petronas oil company. or its representatives. with this understanding, i accept the position with the terms as stated above.

Due to the high rise of contract break up in malaysia, the management has made it mandatory that every prospective employee who wishes to work with us must first procure an employment insurance certificate (eic) from immigration attorney (rozlan khuen advocates & solicitors) after consultation, the terms of contract therein till the end of its duration before the management can go ahead and secure the employment insurance certificate (eic) of the successful applicant; get the necessary documents, in less than 3 business days from a licensed immigration attorney,

Petronas oil company will bear only the work visa / residence, work permits and travel ticket expenses.

This is coming as a result of high rise in the number of employee's that decamp their duty post and end their contract without prior notice of us.

Procurement of this employment insurance certificate (eic) will further highlight you have accepted to honor the contract till its expiration.

Immigration attorney (rozlan khuen advocates & solicitors)
Corporate & commercial law firm, advancing business
23-2, block b, jaya 1, jalan universiti, 46200 petaling jaya
Kuala lumpur, malaysia
E-mail address: [protected]@lawyer.com
Phone: +[protected]
Contact person: attorney rozlan khuen
Advocates & solicitors

Within a space of 3-4 working days your papers were faxed on the consulate, we shall notify you on when to visit our consulate office in your country for endorsement of your international passport.

Accept job offer:

By filling & signing this information provided below.

Name of employee: ……………….………..…………………………...

I accept the job offer (position) of: ……………………………….……

Signed by the employee: ……………….….………

dear sir,
my name D.sathish. i have received(19/9/2016) malasiya petronas oil company offer letter this true or cheating.
my [protected]@gmail.com

thankyou sir

company website:
tower 1, petronas twin tower
kuala lumpur city centre
50088 kuala lumpur malaysia
cc-human resource department
tel:+[protected]