Petronas
Reviews and Complaints

My item number is [protected]. Parcel arrived on 20/11 5.18pm, unfortunately my company already close. office hour is 8-5pm & I called up for second delivery on 22/11 at [protected] the line was so busy whenever i call. i called almost every 30minutes but no reposnse.Tolong tingkatkan perkhidmatan anda. then one more thing, why the delivery workers are so lazy. its your job to deliver the item to person in charge but you always ask customer to come to you for the parcel. you being paid to ensure the items are safe delivered to customers ! please imporve your service otherwise you r no longer can be call pos laju.

My mom in law pay for petrol RM24 for 10l of petrol.. but your employee said she just paid RM14 but we have proof that she paid RM24.. thats ok la my mom paid back rm10.. but when we said go see thee cctv n we want a proof from him to profing the payment but the banglaman shout loud to us He is so rude, . Please take attention fromm your company.. if his no fault.. why the bangla not given any proof to us? He is look scary when we want the photo of our payment?

I want to complaint about increasing petrol price before 12am (2 Nov 2017) and attached together with evidence (receipt). This petronas branch is located in island near Relau area. I not sure whether all the petronas price a set as centralized and controlled by main company in KL or is just set by their own staff once the time turn into 12am midnight ? But what I had realised and experienced that day is the price already increased from RM2.w20 to RM2.24 before the time turn into 12am. Besides, the receipt that printed out from the machine also stated and showed the time is 23:57:30 and it is obviously haven't turn into THURSDAY! Although RM0.04 doesn't cost me a lot, it just showed me that such a big company is doing unethical thing and cheating consumer! I hope that company would take some action regarding this problem before I take further action since I didn't receive any feedback from your company after I sent out the first complaint on midnight (2 Nov 2017).. This is the second complaint which I sent out and give me feedback as soon as possible regarding this problem.

Today I went to refill petrol as per usual. I did apply auto mode on the nozzle. So, I went around my small car and checked car's tyres pressure. I was not aware the petrol was overflowed and the auto mode was totally malfunction. So, I quickly removed nozzle auto mode but the petrol was fully cover my left rear tyre and the floor. I quickly went to Petronas on duty personal and told them the issue. However, they claimed it were happened to few cars as well. I told them to use cable and lock the nozzle, so noboby can use it. The Pak Cik (looks like owner of station) told me that you must attend the nozzle and don't let it alone. He claimed that I was unlucky and misused the nozzle. I was blur. I use the nozzle so frequent in different brands petrol station. I never face this issue. Furthermore, they refused to tight the nozzle and leave other customer in dangerous condition. Does Petronas really care my safety as a customer? Or I am a small car driver, so my safety was not important.

I am an owner of a unit in Flexus signature suites along Jalan Kuching. The window on my unit overlooks Petronas stattion which is situated alongside Jalan Segambut.

Most nights, there are mat rempits who used the station as a gathering place to create havoc. I have made a police report on this matter.

I would like to have this matter resolved by taking this complaint to Petronas for them to be aware of this situation and take necessary action to remove this social ill from their Petronas station.

Please assist. Most grateful, Ms Cheong

This is to inform you that, I had Purchased a generator model No.-20kva-11 & the product in not working last two month, I have complaint many time from service e-mail id but there has no reply from your side & i have also ask my problem your technician but there has failed to solver my generator issue.
so i request you to kindly change my generator..
regerds
kishan
+91 [protected]

I am a resident in Balik Pulau, penang, and my husband and I pumped petrol for our two cars in the Balik Pulau 1 Petronas station regularly. 80% of the car motorists don't switch off their engines and even spoke on their handphones when they pump petrol. I fear for my safety as the petronas staff also seemed to close both eyes on this matter. I am a solid supporter of petronas and hoped you would look into this.

Thanks

The event went like this, my family and I went to Mesra store (located at Taman Desa Tebrau) to buy some snacks. When we're about to pay, I hand over the mesra card to the cashier, she asked us with a really unfriendly tone whether we want to top-up or redeem the points. At the end, she didn't pack our things into a plastic bag, of course she didn't ask whether we need it or not. What kind of services your staff provided? Why the name of the store(mesra means friendly) is totally opposite to the service that I have received? I really disappointed and upset about the way I being treated as a consumer. I hope there will be an improvement in the future.

Dear sir/person in charge,

I did go to petromiles ent lot 596, pg 10 lebuhraya senawang-air keroh (South bound) 75700, alor gajah, melaka, from sg besi toll to top up my touchngo card value rm30. Once I arrived at pagoh toll, I can't pass through because there is no reload been reloaded in my card. Thus, I have to reload another rm30 to pass the pagoh toll.

The main question is,

1) do I need to go petronas again to claim my reload rm30?

2) who's gonna pay for my fuel to go to melaka and come back to kl to claim tng reload rm30?

3) if I need to go back to that petronas station, can I claim for fuel from kl to melaka, alor gajah petronas?

Need your help to solve this matter for me asap

Below is my details,

Serial card no : [protected]
Name : nur hidayahtur nazzarah
Phone no : [protected] (Whatsapp only)
Date : 19 aug 2017
Time : 11:49:58
Tax invoice no : xaa14p0117080110400235
Payment : cash (Rm50)
Cashier : female (Around 20's)

I can't wait patiently even though is only rm30 reload, but it's my money!

Kindly reply my email as soon as possible.

Thank you.

Dear Team,

Please take note this seriously. I have fuel up my car in one of your petrol station in Batu Feringgi(AZW Fuel Station) and I noticed that after its fuel stopped to certain amount because I wanted to full the tank and normally pump in again for few litters because I know it's not full yet. While doing that... I noticed the pump is having a sound of petrol but there is no output of petrol but the meter is running. I tried several times and it was the same. This is extremely lacking of integrity issue. Please do something about it. Before I announce this to the media.

Hi, I would like to make a complaint about staff in petronas Simpang Pulai where it happened on Sunday noon. The male staff at the counter being so rude to my husband. It is happened when I with my nephew and niece buy some food inside there and after that I straight away went to the counter to pay. First I told this man pump number 18 Diesel rm50. Then I pay for the food and straight away bring my nephew n niece to the toilet. Then my husband stay at the car want to pump the diesel but cannot. He went inside and asked to the male staff which pump that I pay 17 or 18. But this male staff reply I did not see you pay at the counter and he start being RACIST by saying Indian people always like to cheat when come to petrol station! (MY HUSBAND MALABARI and MUSLIM). My husband become so mad when he said that kind of words and my husband yelling at him. Where other customer are line up at that time and looking at my husband... what kind of people is this man. Im truly Malay but still respect others even they re different colour. Me and my husband feel very dissapointed the way he talk and he even did not apologize from my husband. My husband forced him to send staff to the pump and pump the diesel in our car. When I come back from the toilet the foreign staff face look so angry and unsatisfied. Even my mother in the car also complain that man being so rough when pump the diesel in our car. PLEASE DONT BE RACIST. Please take an action about this matter.

I stopped by petronas rawang and I filled up petrol with 75 Rm using the visa card suddenly I found that it deducted 200 Rm ! How is it possible? . The date was [protected] Friday my card is visa card issued by rajahi bank . I don't understand why it deducted 200 Rm imagine what car can be filled with 200 Rm !
I hope you really take this in consideration and try asap to get back with my issue.
Thanks

Address : Taman Tan Sri Ya'akob, 81200 Skudai, Johor, Malaysia

Want to TOP-up touch & go card with amount of rm200 but we are only to allow to TOP up with amount of rm50 with service charge of 50cent.
Then we suggest to TOP-up 4times of rm50 so that they will earn rm2 service charge but he say cannot in such a rude manners.
Anyway we saw there can TOP up till rm200 at one time.Hope Petronas will check on this station which provide poor services.

Dated: 23/7/2017 Time:7.48pm

Accident happened details:
Date: 20 July 2017
Time: 08.53 p.m
Location: Petronas Technology Park Malaysia, Lebuh Raya Seremban Kuala Lumpur, 57000 Kuala Lumpur, Malaysia
Tax Invoice No: [protected]

The auto cut-off feature does not operate and not stops when the tank is full. It causing the petrol to overfill and split out. Its happened twice at the same petrol pump station. I am so disappointed with this experience.

Dear sir, Please confirm me that I got like this Email from [protected]@petronas.com & [protected]@outlook.com and they sent that like below message and please confirm is it from your company or fraud. If fraud please take necessary actions.
thanks
Mariappan

--
Dear Candidate,

Your CV has been shortlisted from www.naukri.com.

We have many Job vacancies available at Petronas Oil & Gas Company in Malaysia .

Kindly send us your updated CV and also complete the online interview questionaire attached in this message.

Awaiting your response to the online questionaires as soon as possible and we shall get back to you once you are found qualified to work with
Petronas Oil & Gas Company Malaysia.

Thanks.

Best Regards

HR Team.

Petronas Oil & Gas

Kuala Lumpur Malaysia.

[protected]@outlook.com

in attachment file
PETRONAS OIL & GAS COMPANY MALAYSIA.
Address: Level 29, Tower 1, PETRONAS Twin Towers, KLCC, 50088, Kuala Lumpur, Malaysia, Malaysia
Telephone: +[protected]
JOB APPLICANT ONLINE INTERVIEW QUESTIONNAIRE FOR PETRONAS OIL & GAS COMPANY.
Full Name:
Date Of Birth:
Marital Status:
Nationality:
Present Location:
Direct Mobile Number:
Education Qualifications:
Name of Present Employer:
Previous Duties & Responsibilities:
Position Applying For:
Current Monthly Salary in US Dollars Equivalent?
Expected Salary in US Dollars Equivalent?
What is the notice period required by your present employer?
What are your career objectives?
Do you have personal development plan? If yes, please explain:
How many working years’ experience you have?
Are you willing To Relocate to Malaysia within one month if employed?
Is it acceptable to you to work in an open office layout?
What do you do in your leisure time?
Thank you for making out time to fill out the Online Interview/ Questioner, Your response
to the online interview will be screened and we shall get back to you if you are found
Qualified to join PETRONAS oil & gas Company Malaysia.

I am aware that all topup is charged with rm0.53. But your stupid counter boy charged me twice just because i wanted to topup my touch n go with rm30 so i have less rm1.06 on my touch n go. What happen if i wanted to topup rm50? You guys going to charge me thrice? - domination of rm10 + rm20 + rm20? This is so ridiculous! Your counter boy is not deft or dumb. He has voice to inform the customers that there is no rm30 domination or they gonna charge me twice. Do educate your worker and educate yourself for being not smart enough!

I would like to complaint the two woman workers at petronas presint 9 for their unmanner gesture towards customers. They are so rude to me as it is their mistake. I am paying for 20 liter ron 95 using debit card and i didnt notice the amount given. When i start to pump, i notice that the pump is only for rm20. So, i went back to the counter and they are so unpolite towards me. The other woman them top up another rm21 to occupy 20 liter. But somehow i feel so annoyed with their manner as the woman just throw away my card. You should take an action towards your workers on how to handle customer. I wont go to petronas precint 9 because of their bad service. Thank you.

Hi, i want to complained about staffs at this branch. Today my mom comes to this petronas for make a payment bills. But this staff said their system down and cannot make a payment. And then, my mom asking how long that system down. But this staff cannot give any respond. That two girls only silent and doesnt said anything. My mom asking twice because she thinks they not hear anything but they still silent like before. Before this when i buy things at petronas they also give a bad service. I also see another customer got a bad service like us. Please feedback to me because im so angry with that staff. Thanks

Date of incident : 17 may 2017 (Weds)
Time : roughly at lunch time
I went to refill at the gas station as I was going on a road trip the next day. I seek assistance from one of the pump attendant to help check if my car battery and oil. He told me that the car battery needed to be refilled. I purchased a bottle from the said mesra shoppe.

The next day as we prepared for the road trip, I found that the battery light on my dash board flickered and did not stop. I suspected something was wrong with battery, hence I had to borrow another car to go on my road trip.

As soon as I got back to kk, I found that my car could not start. Immediately I called the battery professionals and they came over to inspect and found that the battery was filled to the brim and it caused the issue, and had to be changed. I bought a new battery for rm325 to replace the present battery which was only 1.5 years old. I was advice to bring the car for service as the battery lights did not go off.

My car is now at the service center being inspected.

The reason for this complain is to :

1) I wish to seek petronas assistance to ensure that the employees are trained. My car may be just one of the few that has it's battery damaged. If employees are not trained they should not be allowed to handle car batteries or other checks.

2) please advice what can be done if in the case my car is found to have damages in other areas due to the overfilled battery.

Thank you.

Philippines

Dear sir,

without online interview I have received job offer letter for the position of qa/qc civil engineer/inspector from your company email petronas. [protected]@msn.com
Dr. khan raza
employment processing manager
Petroliam nasional berhad (petronas oil company)
Tower 1, petronas twin towers
Kuala lumpur city centre
50088 kuala lumpur, malaysia.
Tel. +[protected].
My question is: it is legitimate?

Regards,

Cesar v. pajo
Applicant