PetSmart
Reviews and Complaints

Leaving reptiles to die and killing them is unacceptable. I won't be shopping at Petsmart anymore. Petsmart deserves to be boycotted for their cruel and negligent treatment. Any company that profits from purchases made by people who love and care for animals should be ashamed of letting animals in its care die at all, much less in these horrific circumstances.
Petsmart should not sell any animals under any circumstances. They and their employees are clearly not capable of caring for any living creatures!
https://www.youtube.com/watch?v=xsR-pvUFT3Y&feature=share&fbclid=IwAR3wm4lVx27QcVRV96eESj-_46Qji9pPAUCVHJU9OKtCa-rcrxMD2eIQ0pc

I tried to process a Black Friday order online with PetSmart. It wouldn't go through on their website. I contacted them to report the problem. However, the discounts were over. They offered me 10% discount on my next order. That is nothing on what I was going to save. They wouldn't even honor the Black Friday prices. I'm not happy with the customer service I received from there. They didn't seem like they cared. They just lost a loyal customer.

I took my great dane in this morning to get nails trimmed and a bath. The lady checked him out took jim back and I left. I got a call 45 minutes later that they couldnt give him a bath due to a laceration on his right front leg. He didnt have the laceration when I left him and was still bleeding when I got back to pick him up. I believe your employee hit him with nail clippers. I had to take him to the vet and he had to get staples to close the wound. Of course your employee denies any wrong doing. Now I have a vet bill.

I went into this store excited to see the cats & find a new Beta. The cats/kittens seemed sedated, touching their paws or calling to them did nothing. I own 2 cats & know that touching paws gets a reaction.
As for the beta, I was so upset & disgusted by what I seen that I should've taken pictures. We seen 5 dead, 4 laying on their sides on the bottom, & 3 floating on their sides on the top. I was angry to say the least but voicing my opinion there would not have went well.
Not that this will do much or affect your company but without people your company goes to [censored], the more people that know, your customers will slow.

Our Shiba has been to PetSmart twice for grooming- both times she has ended up in the vet for skin infections! We thought the first time surely couldn't be related to PetSmart and we thought it was something in the change from our move or possibly from a trip to the beach. Well, we just went for the second time- she came home smelling unclean and began chewing and scratching. We put a cone on her and gave her an oatmeal bath- nothing helped. She now has several bald, raw, and inflamed areas and is on steroids and an antibiotic. She hasn't been anywhere except home and PetSmart and it's THE SAME skin infection and issues she had immediately after the last grooming they did. The vet said possibly the groomers rushed, trimmed too closely, knicked her, or used dirty tools- or a combination of those issues. Over $100 to PetSmart between the 2 trips, and over $700 to the vet to repair what PetSmart has done. NEVER take your furbabies there- now I know to do my research- the reviews are so disturbing!

Also, if you work at PetSmart and respond on here complaining about customers and crazy dogs, you're in the wrong job. Your entire career is focused on pleasing customers and caring for their furbabies. My dog has never bit anyone or even tried. She loves people and doesn't even bark. I took her to PetSmart for the convenience due to our large family's schedules with work, school and activities. Hard to trust people who have one job and can't do it correctly; your one job, PetSmart, was to clean, trim/remove shedding hair and trim my dog's nails which should be harmless and always was prior to using PetSmart grooming.

Customer service for online deliveries is the absolute worse! I placed an order and selected for it to be delivered next day. I got an email saying delivery was on the way through a third party company called "Deliv" and another email saying the order was delivered. I got home and there was not a package at the door. I call the customer service number and they tell me I have to call the store where the order came from. At the time I placed the order it did not say my order was coming from a store way out Greenbelt let alone it didn't list any store. I get the number and call the store and they say I have to call customer service because they don't deliver orders from here. I call customer service back and they tell me that I need to call deliv because they can't give me a refund over the phone. I stead of them taking the initiative to own the order from beginning to end, I had to act like I was customer service for Petsmart. Will never place an online order again and this has turned me off from giving them business period.

We need your help by signing a petition and sticking it to PetSmart for allowing bullying in the work place and costing jobs/careers. Please share the link below with everyone you know. Let's put an end to this illegal activity and it doesnt cost you a cent.
Copy and paste link into your search bar to take you to the petition.

http://chng.it/29qkyxkt

http://chng.it/29qkyxkt

I went in after just adopting a dog. I was given a coupon for a bag of dog food. I waited for two days and my dog would not eat it. I was told that i could bring it back and exchange it if it did not work. They also had supplemented a couple of brands with my initial purchase. Keep in mind i am on my third adoption and spend a lot of money with Petsmart for the past 10 years. NEVER in all of my life have i experienced what I did this morning in your tampa citrus park mall location. I was embarassed, lied to and treated like garbage.

Nick was the associate that helped me two days prior and he told me that he could give me the credit for the bag off of a new bag of food of my choosing. I was satisfied with this. Danielle the manager was standing there and said sorry...I can't take the food back or give you a credit. Someone behind me heard the whole story and Nick pulled them to another close register. Danielle offered nothing to help me and walked off. While i stood there in disbelief that they were going to nickel and dime me over SIX DOLLARS was unbelievable with all of the money and trust that I had with this store. I used Banfield, groomers everything! For so long. Nick proceeded to talk to the customer behind me while checking her out "some people" I asked for Danielle to come back to ask why she would be willing to loose a loyal customer after 10 years over six dollars and i waited 15 minutes and she did not come back. I then went back to find her to get her corporate office number and store number and she proceeded to discuss this WHILE HELPING SOMEONE ELSE. I stopped her in her tracks and said this is inappropriate that I did not want to talk about my stuff around someone else. I walked off. I went back to the front and told Nick that I did not appreciate how he told me that it would be ok to get a credit and that she said no and that he should have not been talking about me to another customer. I looked and nick and said even if you gave me THIS bag of IAMES free, i would never come back. I will tell everyone how i was treated. You have LOST my business.