Philip Morris USA
Reviews and Complaints

i found a cricket head in my cigarett today it was burning weird so i checked that is what it looked like

Yep, I've been smoking just as long and have noticed the same thing. The prices go up and product goes down. Seems like they're cutting their own throat here given the rate of people smoking has decreased so much. They're forcing those who've hung on to their one vice, to finally quit.

I absolutely agree. It's ridiculous. Are used to be able to smoke a cigarette like 10 minutes now it's for five minutes. It's probably gonna make me quit which is good but absolutely ridiculous.

I usually smoke maverick menthol 100 but got a pack of Marlboro 100 and noticed I smoked 2 to 3 more cigarettes a day I had cut down to 5 cigarettes a day but with the Marlboros I was smoking 7 to 8

I smoke a pack and a half a day, so I'm buying cartons every week or so. Marlboro Black 100s, at the same store for years. Within this last couple of months my purchases has increased due to the cigarettes burning faster. What's going on? I remember when I could set my cigarette down in the ashtray and it wouldn't stay lit, but now it stays lit and within a minute it's gone. Have they changed them so we need to buy more often?

I had the same experience. I bought a carton and the packs had a black band around them and smoked fast. I tested the “old” against new by lighting each and just letting them burn. Old was 6:43 and new was 3:39. It’s called shrinkflation. They want us to quit buying their products so after 40 years, I quit.

i totally agree with the comment that fire safe paper sucks and the cherry does fall off and when you are driving and it lands in your lap or your seat while your looking for it or recieving a blister you could cause an accident and i believe if you throw the cig out your vehicle window and a cop seen it you will still get a ticket for probable fire starter. so the paper is just a pain to us smokers.

Firesafes suck! I get a carton of non FSC Marbs for about $25 from:

cheap-cigarette-city.com

They've never missed a delivery in over three years & the customer service is excellent!

I have been smoking Marlboro’s for 30 years and just within the past month have noticed they are burning up twice as fast. The price keeps going up and the amount of product I’m paying for is less and less. They think they are making more money but they just lost a customer of 30 years.

The filter is not a full filter in 3 packs of cigarettes I've bought this past week. Purchased from Kroger in cold spring KY Crossroads. I bought 3 more packs yesterday and still got another bad pack. I purchased the new packs on [protected]. Kroger crossroads Blvd, cold spring,KY 41059

I buy i carton of cigarette every week there are at leasst 15 cigarettes broke in every carton i need reimbursement

I bought a carton of Marlboro special blend and at least one and half packs was like this I will attach a photo also I never receive coupons.

I bought a carton of Marlboro from ravenna food mart and I don't know what the problem could be but the whole carton was stale and it would not hardly smoke. I bought the carton on 1/05/2022. I purchased the carton at ravenna food mart

I am complaining about the information Phillip Morris is giving out about the FSC cigarette. If you call them to voice your opinion about these cigarettes, they lie to you and tell you it is just a different paper. ALl you need to do is look up EVA, which is the chemical in these cigarettes and know that it is not safe to inhale. I did get very sick from this chemical. Everyone may not be getting sick right away, but in the long run, after time, it will affect everyone smoking this chemical. Phillip Morris should be honest and inform people, their loyal customers, what this chemical is and how it can affect you. If in fact the public was told about this and then still chose to smoke these cigarettes, then that would have been fair. But to just put a dangerous chemical into the cigarettes and not let anyone make that choice is wrong. I will not stop talking about this until something is done! People are going to die from this added chemical. Please stop it now.

these cigarettes are ### and hurting the lungs of smokers this country is not going to force us to give up our freedom to smoke if thats what we want to do we want phillip morris to make the cigarettes we want to buy

was a good product uin til recently as the problem of cigarete not staying a lite very frustrating

was a good product

to whom it may concern i have been smoking your product for at least twenty years and i buy it by the carton and recenyly i have noticed that your cigarets keep going out and i find this veryanoying i wish to no what can be done about this problem thank you burner100@live.com.au

Peter Jackson blue 25g pouch of tobacco has a almost perfume plastic taste and strong aroma ..

headache after first few draws makes me feel ill.

Very disappointed and will definitely never purchase again.

Highly suggest product being recalled as it can't be to standards being the way it is.

Not very impressed. Unhappy customer to say the least

smoker of marlboro red for over 20 years. past few months quality has deteriorated. very flimsy and hv to relight. i spend 25euro per day on 40. i feel if no improvement i will unfortunately have to change my brand.
your coments pls.
thank you. rgds pauline

Just tried this for first time with a sliding machine. The static causes it to stick all over pouch and plastic machine. I lose more than I smoke. I try to scrape it back in to Packet it bounces back

In a pack of merit ultra light menthol silver pack cigarettes, I found this cigarette. I have been a loyal smoker of these cigarettes for years and was disappointed with finding this cigarette in a pack. As expensive as these are, I think your quality control should be more attentive!

I bought a carton after they changed the name of the special blend cigarettes to special select. They make me dizzy for hours after each cigarette. I've been a smoker for over 25 years and nothing like this has ever happened before.

Bought 2 packs of cigarettes from a gas station called EZ pickins localed in Manchester iowa. Both pack's had Had a stale taste and burned up like a match i even broke one open outta each pack and turned to dust. Not one to complane but at $7 a pack I am will. Hopefully to here back might change brands. Other then that i Injoy smoking L&M.

Would like a refund for my inconvenience

One of the ciggarettes in my bond street red 20 pkt was ripped & destroyed on the end of it. Not one too normally complain but these days times are tough & the price of smokes my goodness might i just say they have quadrupled in price since i began smoking lol

UPC code 906163 picture explains came out of pack like this

I wanted to try your Marlboro Ice Menthol and can't find them anywhere. My address is 730 W James Ave #218, Rossville, Ga 30741. If you could tell me what retailer is near by that would b great or mail me a complimentary pack that would be awesome. My husband likes regular Marlboro Red/black. I'm a menthol conesour.

My email is 44youngjames@gmail.com
Thank you
Felicia and Larry Young