Pick n Pay
Reviews and Complaints

We bought a laptop on the 7/03/2020 we experience problems from the beginning and we returned the laptop same day but the salesman claimed he fixed it while his hired to sell not to be a technician, he sent us home with the laptop and still same problem occurred, we kept on going back and forth to same store and he refused to refund until the 7th day was up than later he suggested that the laptop be sent for repairs and we were told it will take 21 days to effect repairs later we were informed that we have to pay for repairs which we did on 9/12/2020, follow up on repairs resulted numerous excuses with kuben why repairs are not completed, according to pick n pay policy if customers are not satisfied they are entitled to refund we were not given a refund we were forced by veeran to continue to wait for a repair for 2 months follow up with sales man proved unsuccessful and we were referred to kuben which he was forgetful with our follow up he managed to finally returned the laptop after we contacted head office which proves futile as well, poor customer service by all employees of pick n pay, customer service training is urgently required by all employees

I bought a black hair cosmic claw back today 31/01/2021 at pick n pay pinehurst for r39.99. When I got home the hair clip was not in one off my bags.
I could not go back at that moment.
How is pick n pay going to sort the problem for me?

Please contact me on [protected] or email
Anie. [protected]@hotmail.com

Poor customer service at Pick n Pay Outapi.
I visited pick n pay Outapi store on the 30th January 2021 to buy copy papers which was toned. On my way out the security guard (Newaka) who was on a duty told me to go and get my refund by the cashier who helped me because their don't go through the printer. The cashier told me to come back the next day because their system was not fine. When I came the next day they refused to refund me apparently why they are toned, the security is my witness that they were already toned. The manager (Selma) and the Supervisor of that specific teller (Anna) failed to solve the matter. They are so rude and they refused to give me their returning policy. From the manager to the cashier this people deserve to get warnings. They don't know their job policy. I want my refund as soon as possible since it was not my fault. My contact number [protected] Maria.

on the 19th of January 2021 I bought the Hisense U963 at Pick n Pay Montclair Mall Durban for R799.00 Prepaid. The cashier handed me the phone and an MTN sim card of which I told her that I don't use that network I only use Telkom in-fact I was replacing a phone so I already have a sim card. She told me the phone has 2 sim slots. I was happy about this since I have 2 telkom sim cards. The next day 20th I had to return the phone it was not charging.

23rd after charging I inserted my telkom cards only to find that the phone is network is locked to MTN, I returned the phone and told them they did not sell to me what I wanted. They told me the store policy did not allow them to take phones back especially if they were in a working condition. Today 24th of January I found out that it will not allow my telkom sim as a second sim at all, I have to activate MTN sim. I am very much stressed I need a phone and I can't use this phone. Please advise

I had the worst experience at pick n pay Ottery. First when I entered the store I was asked to show what was in my bags which I did. I then continued doing my shopping and then went to the tills to pay for my goods. The cashier at the till once again asked me to show her the takkies I had which still had Mr price tags on them and I said the other security guard just checked it. Immediately as if they were waiting the security guards confronted me very abruptly and said I should come with them and I refused. Things then got out of hand where they were forcefully holding my trolley and me pushing me to go with them. I asked them what I did wrong and they were unable to answer. Eventually after fighting with me infront of many other customers I went with them where they then took me into a room like a criminal. They requested my slip and I said it was an electronic slip sent to my email and this became an issue as well because they could not understand this. I was detained for more than 30min in this room where their other African colleagues came to take a look at me the "criminal". After checking the electronic slip they then said they were unable to find the mortien insecticide on the slip and the one lady went as far as to saying we are going to lock you up. I then took my phone from her and said to her "can't you read" the product is clearly here and showed them. Then the guy who claimed he was the manager came back into the room and requests the slip again and I asked him if he was stupid because the matter was resolved and I was proven not to be a thief. I was shivering with anger and was embarrassed in front of many people. There was no apology for the way they had treated me. I'm sorry to make it about color but they were all African picking on this coloured lady. I have heard from staff at the branch that this has happened a couple of times before. I will no longer be spending my money at any pick n pay if this is the way they treat their customers. I will be taking the matter higher because those who detained me will pay someway or another. It was all a power play, trying to show who was in charge infront of a store filled with people. They did not follow process and I will not stop till someone pays for the humiliation I went through. Pick n pay has lost a customer because of those idiots

Mall of the North security official extremely rude and disrespectful. Upon entering the shop, told that I entered by the wrong entrance signage on a window on A4 page higher than eye level (inappropriate). She told me to go out the door and walk two meters and enter via the other entrance and when I asked is she being serious she said YES! I could have just crossed in front of her to get to the other security official to get my hands sanitized. Unacceptable. I will never buy from your store again.

On 12 January 2021 I bought chicken at this shop. When I came home and open the chicken fillets it had such a bad smell, I had to take it back. It was definitely off.
Today, 14 January 2021 I bought fresh cream. When I came home and opened the cream it was thick and sour( even though the expiry date was not reached yet). Goibg to takenit back now.
Maybe a problem with fridges or quality control?

As per your new SCHOOL SPECIALS till 11 Feb.21
You advertise 2 x Ouma rusks for R 70.00. I bought 2 today and paid R 45.99 lessR 8.69 = R 37.40 per item. That is R 2.40 more than it should be.
But this is an ongoing problem with PaP. It is happening with all your so called specials ( Buy 2 for... ) It is always more and not once the advertised price and that means you are advertising false prices and never actually give the client the advertised price.
Then you wonder why more and more people go to Checkers ?
My SMART SHOPPER CARD = [protected]
Problem 2 > I bought a new EPSON printer from the HYPER at Princess Crossing in December 2020 for R 3499.00 plus 1 ream of paper per month for 24 months for free.
That is a total mess. They can't help me and every month I have to go and look for somebody to help me. They just pull up their shoulders and say take a pack and walk out ! How is that possible ?
According to me PaP is going down the drain ; and fast !
Johan Swanepoel

My online order delivered on 23 December included a TV SET. The special offer included a R500 gift voucher which was to be sent to me via SMS within ten days of the TV delivery. To date it has not arrived despite endless enquires to the service division. I get charming service, endless promises of action but no result.

My name Charmaine LEWITTON

Order no. [protected]

Contact no +[protected]

I appreciate your help. Thanks.

Charmaine

On Christmas day a cleaner was cleaning on the entrance by the trollies in the morning. I went to collect one and he was rude and literally pushed it away while angry that I couldn't push it to the bakery where I needed to get bread. He then told me I could even go to the manager and complain. I did. Was promised feedback, in vain to date.

I know one of the managers there. On that day she was off. On new year's day, her younger sister was mocking me in front of people about this complaint. Making a joke out me. I was shocked and in disbelief.

Please assist in the above two complaints as soon as possible?

I was at Ballito Junction earlier o4/01/2021 I bought vodacom airtime I realize on the way the lady sold me telkom instead. She was do rude sge didn't apologize instead she told me to take it andgive it to my family. I felt so offended. Her name is Sindisiwe Mkhwanazi. That is not a way to treat customer s.[protected]
Regards
Lindiwe

A purchased bananas on Tuesday 29 December 2020 from PnP at the Kingsburgh Centre in Winkelspruit. The fruit was partly green and yellow in colour which I prefer because they normally have a better shelf life at home. The following day I had difficulty removing the skin of one of the bananas and eventually need to cut it off with a knife. The banana inside was rock solid and when I bit into it, it tasted bitter and I had to spit it out. I threw the banana away. I bought more bananas but this time from Checkers but kept the PnP bananas to allow them to ripen. Today on the 6th day since purchase, after leaving them in the sun, I was still unable to peel the skin from the bananas without the aid of a knife and they were still rock hard and inedible. I tried putting one in the microwave to try and improve the taste but they are awful and can't be eaten. I'm a pensioner and can't afford to by trash from PnP and bananas grow wild in South Africa. Why can't PNP sell decent edible fruit instead of passing off inferior fruit to the customer. It's fraud!

I went to pick and pay in Boulders mall to purchase some few items I needed, to be exact on my purchase de was facial tissue papers pnp brand on the shelf it showed a different price to the one that reflected when I was paying I told the lady that the price on the shelf was different then a lady by the The name of Thoko said I shud cum with and show her the price and I did she then proceeded to tell me that customers have a tendency of changing prices it might have been a customer and I showed her that its lalso says pnp facial tissue she went on and said maybe they where packed wrong as it's the same description of the item but less ones and I told her that it's not my fault that they packed wrong I pay for the price I see it was gonna be andastand able if it was only 1 item packed there but it wasn't then she went bk to the tills and asked if I'm gonna pay the correct price or? Then I asked her to remove them as I was really unhappy with the excuses she gave me.

Dear Sir/Madam

I went to pnp store in Cosmo City shopping complex and I wanted a number of packs and was denied what I wanted by the a lady who is a manager of that store.

Why is it that a customer is being dictated to by a manager who is suppose to help customers and the lady was very rude to me and I didn't appreciate what the shop did to me.

Kind regards

Thabang Phetla

Order placed: 21/12/2020
Courier costs paid for: r60
Parties involved: parcel ninja, fast and furious couriers and pick n pay online customer support
Promised delivery time: 3 to 5 working days
Issue: courier company cannot get the address correct, despite repeated advices.
Could you please advise what is happening with my order. I keep receiving mixed feedback between parcel ninja and fast and furious couriers with empty promises of them sorting out the issues and getting back to me with feedback.
This is completely unacceptable at this late stage, especially because it is a service I actually paid for. Please advise urgently as I received advices yesterday from fast and furious couriers that the parcel will be delivered today, so it is another day wasted it seems today. I cannot sit at home all day waiting for a package to be delivered again.

I bought Nutriphase medium to large breed dog food from Pick n pay Arbour Crossing . I normally empty the packet into a large container, upon closer inspection today I saw worms crawling in the dog food. I have never had this problem with canine cuisine.

I have since thrown away the slip and I cannot return it and was forced to throw away over R200 worth of dog food. I took photos of the dog food and I saw on Hello Peter that I am not the first one having this problem.

Today the 22nd Dec 2020, I went to Pick n Pay Dobsonville to buy a case of savanna dry. As I was leaving the store with heavy case I was then manhandled for not providing proof of purchase to a security guard who blocked my path and manhandled me very badly. It left me with a sore neck, arms and arms. This was very embarrassing and not necessary at all especially because it was done in public and very inhumane manner.

Been trying to do online shopping, for a few days now.
The PnP site has this funky coding page, instead of the normal page where you do shopping.

I tried going onto their online shopping, on 2 different phones of mine (Samsung S8+ & S10+) and my brand new Gaming Laptop...nothing works.
Wish i could show you...
I do online shopping each and every month...its not like i dunno how.

I have actually now created a new profile, using a different name, surname and email address.

Once i logged in with it on the online shopping site mentioned in my first post, suddenly i can access the site/page.

But as soon as i logged out of that account and used my old account, then suddenly i get the "coding page" again...where you can't do or see anything on the PnP shopping page.

Uhm...i wonder why...?

Did PnP actually block me from doing online shopping with them?
My orders, i think are never less than R5, 000 a month!
Is it cuz their delivery services has been up to shaait and i complain each time...?
Cuz my daughter always have to help the 1 man they send to delivery R5, 000 + goods to be delivered to my Unit on the 3rd floor. She has to help him carry all the crates from the truck, up to my Unit on the third floor!

They expect 1 man to do all that and then i still need to count everything and double check, before he can go. And how long does that take?
I have much better things to do in that time!

They blocked me now cuz im a person that actually speak my mind and says when a company is taking you for a ride or want to fu#k you in the ear...

Looks like ill now have to get the Consumer Board involved.

Let's see...watch this space!

I'm so lucky to be a Computer Programmer in 2 languages...hahaha
So i can read it...

Even my phone number is blocked on the "Customer Care Line"...wow!

I went on saturday afternoon at about 12 am or 13:00 to purchase some emergency items for my baby, when I got there I was told that the store keeps babies milk at the office and I must request it at till, I bought the babies milk, wipes and some chocolates since I was in a hurry as my child needed the milk urgently, when I got home to prepare the milk, the can looked a bit different so I assumed the look had been changed so I prepared my child's milk to drink then as I put the can away I realized that the can did look different as it stood next to the empty can which we were about to throw away, can you believe that on inspection of the can, I found out that the milk had expired, basically you sold me expired milk which my son drank, how evil can your company be, I was in a hurry because we had some housework that we were busy with, so now I have to return the milk, but I cant because the family car was away by that time so how will I leave people at home who are working and two small children behind to return expired milk, I did call the store numerous times without success letting them know that they must come and pick up the milk since they caused the drama, the number rang continuously without an answer, I called a number that is linked to pnp liquor, it was a cell number by someone else who gave me that exact number that is not answered, I then sent an email to head office and no reply, I later received an email letting me know that they will assign someone to assist me till today, how incompetent are you, how careless can you be, I will report this matter further as I will not allow you to put my child's life in danger and his health at risk, I will be escalating this matter further until we have settled this issue in a way that appeases me and my child.

Pick n Pay in Matatiele is known to be crazy busy this time of the year and at 930am there are queues of shoppers wanting to pay and out of 9 tills, there are only 3 tills open. NOT ACCEPTABLE!

Not only is the service very poor, but the fruit and vegetable section is noticeably bare.. not even one green pepper in the shop, and when I asked the manager in charge, I get told...they are on theri way.
Management has been poor and it reflects on the stock in the shop and the attitude of the staff. Very very poorly run!