Pizza Hut
Reviews and Complaints

Hi, i ordered two regular pizza via online for my family which includes kids on 7/11/17 at around 9pm. While, serving the pizza for kids my mother noticed a piece of plastic which was probably cooked together with the pizza (based on the appearance). This is really ridiculous as it was a big piece of plastic and I am curious that the staff did not notice it. As a doctor, i am really concerned in this matter as it i am pretty sure that the chemicals from the plastic had already been mixed with the pizza and that pizza was almost being served to the kids. How good is the quality control service that pizza hut is dealing with?.
Furthermore, i called and spoken to the HQ manager in charge (name not to mentioned here) at around 10pm and that person said he will contact the branch manager in-charge of the outlet that delivered the pizza. After almost an hour waiting, i didnt receive any call from anyone. I called back the HQ and requested for the branch number. Then, I called the branch and spoke to the manager on duty (name not to mentioned here), surprisingly the manager on duty was questioning me on what was my complaint. I never knew pizza hut communication service will be this efficient. And again I had to explain the same thing to the branch manager. After almost one hour dealing this, the manager then told that he will replace the pizza immediately which i really felt useless for me to accept it as the time was almost 11pm and its time for bed and not dinner.
I am really disappointed with Pizza Hut, the service and how quick they respond to a complaint. I take this matter serious as it involves health concern of the food served for kids.
I am expecting an effective respond and action from the management team regarding this matter. Do revert to me as soon as possible. Thank You.
Regards.

I made an order through your store at 2508 Preston Hwy, Louisville, KY 40217. Last time I ordered from them, over a year ago, they never delivered my pizza. An hour later, I finally called to find out what was going on with my order and they said, "sorry, we don't deliver to your area." They had never bothered calling me to let me know that I wasn't going to get my order.

Last night, I decided to give the store a second chance. I ordered my pizza at 6:40 pm when my sons and I put on a movie. Your app quoted me a 25-35 min wait time. After an hour, I called your store to find out if they were ignoring my order, again. The woman who answered the phone said it was out for delivery. 45 minutes go by and I still didn't have my order. I was about to call the store again to cancel the order when your delivery guy finally arrived. When my food finally arrived it was cold and missing items, like the sauces for the wings and breadsticks.

Typically, I won't waste my time complaining about a delivery service. I understand that stores can get backed up, and there can be unforeseen delays. I understand that things can be forgotten in the middle of a rush like that. But, put everything together, and the service was completely unacceptable. I was charged $30 for cold food that was late, and not even my complete order. On top of it all, the woman answering the phones lied to me about my order being out for delivery; and, when I called back to the store to complain to a manager, I was left on hold for ten minutes before I finally hung up.

I won't be ordering from your stores anytime soon and I'll warn my friends to stay away from the terrible service at your store.

Respectfully,
Alec Betz

Tried to order pizza November 4th by phone at your Rainbow City Alabama location no one would answer phone when they picked up they hung phone up it was around 630pm to 7pm. I had been sick before so i had to get dressed go down there. There were no customers inside . When i got approached i told the man could have been manager that i had been trying to call he started getting smart saying phone had been ringing off hook and all he had was thin crust pizza which was on a Saturday night.I just said never mind and walked out door tripped nearly fell on rug and all my change in wallet fell out on ground so I had to pick up. He never came out to check on me I was so upset. Left withNo pizza and was driving through Burger King to get food and your pizza hut truck was behind me ordering food in line. Real busy huh! It is a shame you cant call and complain no one will answer Customer service phone either. Many more times doing this to customers and you will close because Iput on Fb and everyone else commented and has had experiences in this store. I will change pizza place for sure.

This is the second time this pizza hut has provided me a terrible pizza. This time, in particular, Friday, November 3, I had ordered a stuffed crust pizza on the mobile app. I picked the pizza up within the 10-minute window they provided, but the pizza was barely warm. Upon arriving at home I learned that the pizza was definitely not stuffed crust. I double checked my order and I had indeed ordered stuffed crust. I had to drive all the way back to the store and wait an additional 20 minutes for them to make me a correct pizza. They did offer to provide me a credit attached to a phone number, but they didn't offer the pizza for free that night for my trouble and I have no plans to ever use that Pizza Hut again, so the credit is not very useful to me.

The store manager by the name of (Marie Hudson), and an delivery driver (named Kelly Denman) have been stealing money from loyal customers, writing in fake tip amounts on various receipt. This has been on going, but the district manager has yet to look into this matter. Issues at this location has been swept under the rug and no actions have been taken. They have been going against the companies policy for quite a while. Kelly Denman has been using the store managers password to steal money, and also hangs up on customers over the telephone. Also, Both have been stealing food, drinks, and making money off of it with customers going against store policy. There is discrimination and favoritism that has been on going and the company reuses to look into this issue. There should be a secret customer that comes in the store more often, or the district managers at this stores location should be more active and check in on their employees more often. The manager at this location should be demoted or terminated, as well as the delivery driver (Kelly Denman) for discrimination and favoritism, and as well as stealing from loyal customers.

On Sunday, November 5th around 5:13 pm I order a thin and crispy pizza (carryout). After ordering my pizza I went to pizza hut to pick it up. My order was $11.15. I paid the cashier and then she gave me my pizza. I opened it up to find a pizza i did not order. When I told them i order a thin and crispy pizza and it said it on my receipt their response was, "OH WE DON'T HAVE THIN & CRISPY). So they were going to intentionally pass off a pizza i didn't order knowing they didn't have what i order. Why would they make it or just call and say we don't have thin & crispy today. Needless to say i was very upset at how it was handle and they had no care in the world. Is this how you do your customer this was an intent to deceive and fraudulent. Just to make a sell pizza hut is willing to deceive their customers. WOW! The Store was located at 11114 Flatlands Ave Brooklyn, NY 11207 Phone number [protected].

This order was absolutely terrible on 11/2/2017... And manager was rude and i got jipped out of my order that was a remake an i waited a hour and 45 mins for 2 meduim pizzas. No breadsticks when my receipt said. 2 large 2 topping pizzas with breadsticks for 19 99. And the remake was worse then what i paid for

Not cooked all the way
Brunt breadsticks no marinara
No buffalo drizzzle
On 11/2/2017

The remake how ever on november 4th 2017
No breadsticks at all
Got 2 mediums instead of what i wanted to be remade and then tried to give me a 10$ credit but i spent 20$ well 19.99 rather... Im extremely not satisfied

Worker from Pizza Hut name Carrie was very rude, disrespectful, mean, the way that she was acting was like she was under drugs or she was burn out the way she was talking it was to loud out of control very rude even she refused to give my order ( that was 2 large pizzas) which I wasted my time and gas money to pick the pizzas up I hope u guys fired her she very dangerous person tours the costumers, even she try to argue with my daughter, when that happened I just wish to punch her at her face but I control my self and I told my daughter let's go home we don't have to waste more time. With some one like if she still working there for sure she will going to cause some one in trouble cuz some people can't control their self .please do something :location North river by Holland Mi date happened 11-4-17 around 9:35 pm.

Placed online order for 2 medium pizza thin crust pepperoni and 1 order of bread sticks. Drove 20 plus minutes to pick up the order. Staff said order was complete. After driving 20 plus minutes back home. Open up top box was bread sticks. The bread sticks were over cooked. So proceed to open up the medium pepperoni pizza amd it was THICK crust. The online order was for THIN crust. No receipt was get upon check out. VERY DISAPPOINTED WITH SERVICE

The store manager by the name of Marie @ Pizza hut 1032 s Oliver st Wichita Ks had been discriminating against her workers. She has wrongfully terminated a number of black workers works without warning. She has shown favoritism between workers every since she become a manager at this location. She had refused a number of times to give anyone the Regional managers phone number for important matter's. 3 workers are taking legal action due to this matter. She has shown a number of unprofessional characteristics, such as hanging up on customers, verbally abs using her workers, and cutting hours simply because she "doesn't like" the other person, and has terminated black workers for issues that other non black workers have done that go unmentioned.

I ordered 2 medium pizza she did not give me the special price which is order two or more and get them for 699 each i called back and she told me I had to tell her to give me the special price I had never had to before she charged me full price for the pizza not very happy at all not going to order from that store again. Why should I tell her how to do her job many better training would help these people do there job right.

Don't order from 411 E Royal Ln, Irving, TX 75039.
Pizza arrived 1 hour late and was cold. There was no dipping sauce for my bread sticks. Then I called and waited for a manager; eventually someone picked up the phone and did not speak and hung up on me. I called again and waited over 15 minutes and again someone picked up and I said Hello but they said mothing then hung up on me. Worst experience EVER. I will never order from Pizza Hut again! TERRIBLE AWFUL UNPROFESSIONAL!

Don't ever order at the Pizza Hut on 10060 Dumfries Rd in Manassas VA. I just experienced the work customer service there ever. They made a mistake and would not rectify then they had the nerve to tell me to call corporate and when I asked for the number the "Manager" claims he didn't know it. When I asked his name he said it was "Carmen". I called back and spoke to Vanessa and she said she didn't know it either. They kept hanging up on me then this "Carmen" character gave me a bogus number to call corporate and hung up on me again. He said there's was NOTHING he could do for me. He even refused to refund me after I cancelled the order. Rest assure...Corporate will be informed of this horrible customer service.

Liliana, "Carmen", and Vanessa need to be fired ASAP!

I wanted to order the special of 1 large 2 toppings. When doing it online it gave me a total of 13.99, i called into the store where i always place my order at and the girl that answered the phone had an attitude from the time she picked up the phone. I explained to her what i was trying to do she cuts me off by saying there is a max of 10.00 its a new policy online I said where exactly does it say that online she hung up on me, i called back twice back to back and the call was put on hold bith times.

I called pizza hut customer service line yesterday (11/3/17) around 930 pm to place an order for a large 2 topping pizza at the reg. Price, cheese sticks and cinnamon sticks because I received a 10$ coupon for completing a survey for a prior order I had did. I had spoke to 1 rep. I had received a call on my other end, I asked the rep to hold for 30 seconds. She disconnected the call. I called right back, spoke to a 2nd rep. I was placing my order as I was driving. The rep had advised me the store I was ordering from had ran out of products. I asked her what product had they ran out of. She placed me on hold for about 2 minutes. She came back and said they are out of the triple deal and medium hand tossed. I said ok. Im ordering a large 2 topping, cheese sticks and cinnamon sticks. I asked how long the wait was, she said 25 mins. I said ok. I would like to use this coupon I had gotten for completing a survey. She said nope, I cant submit the coupon because you have to do it online. I said im driving at the moment, I would really appreciate if you could do it as a courtesy. She said nope. No apology, no empathy. I said wow, please get me to a supervisor. I spoke with james. I advised him I had made two calls to place an order over the phone because I was driving at the moment. He apologized. Then, I advised him of what I wanted to order. He said they would not have been able to place the order for you anyway because the store closed at 839pm due to running out if products. I stated, I had to make 2 calls to them and a simple 2 min call turned into 15 mins, all for nothing. Had one of the prior reps advised me the store was closed, I would not be submitting this form but because 15 mins of my life was wasted while I was driving. I felt it unfair & wrong. That is not the way a loyal customer is supposed to be treated at all.

On date 4th November 2017 at 10pm, I've been at Pizza Hut Seksyen 7, Shah Alam, Malaysia with my fiance.

When I'm arrived, there is no one taking orders from both of us. Moreover, there is no waiter/waitress at the dining place to clean up the table and taking orders. I have to wait for about 15 minutes to called up the waiter to give us the menu.

I'm really disappointed when I called up the waitress again to take my orders, she saud that they have closed their orders. Its 10.27pm at that time and I know the place closed at 11pm. I've wait for half and hour just to take my order and when I asked for them to take my order, they simply said the order is closed.

Why at the first place they gave us the menu to look at and at the end, they say the order is close. This is very frustrating. I was both shocked and disappointed to have been treated in this way and I believe you should be made aware of you employee's action

Kindly take the required actions and I hope in future the quality of your services is improve. Thank you.

I look forward to hear from you.

Sincerely,
Aina.
[protected]@yahoo.com

I order a Pizza Hut Online for and I was using a coupon that was giving online only when I call to check on my pizza status the lady who answered the phone told me that the coupon didn't go through so she was like I'm going to cancel the order and your gonna have to order again and she hang up! I hate people with no manners. Really disappointed with this store customer service since I'm a frequent customer

im sorry im writing you until now, but a little over a year ago i went to Managua, Nicaragua and ordered pizza hut, the quality of the pizza was so terrible, the bread is the thing that got my attention the most, i can only describe it as " worse than chuck E. Cheese pizza", the pizza was so bad i should have taken a video of it, i remember when pizza hut had just arrived i nicaragua, it was THE best pizza ever, the taste, i order frequently here in USA, i live in Arizona and still taste at any place i ordered as good as always.

the pizza i ordered was at the Bello Horizonte restaurant

that pizza was worthy of a youtube viral video, and the worst thing is, buying pizza hut in nicaragua is not the same as in the USA, is kind of a big deal every time you order due to as you know the economy in that country,

So I Order 2 pizzas with flavored crust for some reason my pizzas came with no flavored crust as a carry out I didn't notice till I got home I call them back and let them know and all they can say was I put it on I'm sorry but if you come back with whatever pizzas left I can put some on for you. What the heck so you want me to go back to your store after I got home so you can put more flavoring on my pizza and not remake it yes sorry that's all I can do says the manager and this is a Pizza Hut in Fresno on Kings Canyon and Clovis date is November 2nd 2017 around 8:30 p.m.