Pizza Hut
Reviews and Complaints

On 22nd October 2011 at about 8:30 pm we went to pizza hut at Mega Long, Penampang, Sabah for a take out order. We ordered 2 large costing us RM 52.80. The order were slow, but finally got our pizza only after about 30 minutes (even though they said it will only take 15 minutes). Upon arrival at home, we started our family dinner and were shock to find out one of the pizza box contains a sharp broken piece of ceramic embeded in the pizza.

I thought i had chewed on a rock or something hard after experiencing a hard chew on my pizza piece. After removing the chew from my mouth, we were shock to discover that it was a sharp piece of ceramic the size of a pinky finger nail (white in color).

We immediately stopped our dinner and check on our kids to make sure they are ok. After all, this is equivalent to food poisoning and they could have swallowed a smaller piece without really knowing it. And could severly damage their internals. We continue to hope they remain healthy since didn't complain about it.

We returned the left over pizza and proceeded to file a complain with the same pizza hut restaurant manager the next day. Somehow, we were only entertained with puzzling expression. They were not very professional and sympathetic to our plight and all seemed like business as usual. During my conversation with the manager, I literally had to ask for the form to file a complaint. I left the store not sure if they plan on doing anything about this problem because I do not want to see others having the same problem.

some one used my credit card and it was not me. i live in the USA. Florida to be more exact. some one some how used my credit card for services at a pizza hut in the united kingdom. i have never been out of my own country and this charge just appeared on my card yesterday morning. i called the credit card company and the transaction is still pending so i am unable to dispute it until it goes through. but this is a bigger problem than even that because someone is using other information about me that is not me. people are receiving emails from me that i did not send. and there was another transaction on my credit card for a riviera inn also that i did not do.

Hi

I called today Pizza Hut and ordered to large vegetarian pizza from Baulkham Hills Pizza hut in Sydney over the phone and the lady asked if I would like to have a garlic bread and a drink bottle for $4 and I said yes. I went to the Baulkham Hills Pizza Hut which is local to where I live where the Piza (large) has always been $7.95 each extra $2 for the hallopenos which comes to a total of $23.90 but they asked me to pay $29.90 which did not make any sense as outside on thei shop was wriiten in bold letters large Pizza for $7.95 and they told me it would not apply as I have ordered a meal which amoutns to that amount. The manager also said the same thing due to which I left the store without the pizza and went away with out my dinner.

I felt the store has not been fair to me.

Vijay Arcot

Pizza Hut. International brand name, regardless of young and old and all races. Pizza Hut restaurants will always made landmarks and meeting place when friends and families go shopping. Although bills of dining at Pizza Hut usually rated as higher end, we still like to come once or twice in a month. Here, I felt that. We are paying higher priced food, we pay government tax and also customer service tax. Consumers are paying 3 bills for 1 order of food. Don't you agree that we deserve much much professional services. I would quote the interior decoration of Pizza Hut in Bintang Mega Mall, Miri is excellent. However, I have 2 BUTS and now I like to voice out my disatisfaction. 1st BUT. Air condition is usually warm, I still can accept. 2nd BUT. Customer Service. I would quote minus 5 (-5) for Pizza Hut Bintang Mega Mall (Miri), if -5 Worst ---- to 5 Excellent. Many of them are RUDE, I doubt do they pay attention during the customer service training that they attended ? We were seated more than 5 minutes, left alone. No one hand us the Menus. My 10 year old son called out " Excuse Me " to your waiter & waitress. Yet, everyone there just ignored him, because is just a kid calling. Again, my son cried out this time a little louder. Then one of the waitress heard, and gave him and us a very stressful look. She then handed over the menus to us without greeting but very unhappy looking faces and took our orders. We had experienced once sometime back, however we just forgive and still come back. This time, lots of vacant seats but all occupied tables from previous customers. We were seated more than 10 minutes this time and non of your waiter or waitress border to serve, greet or even clean up our table nor other tables in the restaurant. This time, I felt that Pizza Hut is just not for me today. I decided to bring my family out instead. We stood up, walked out and your staff just busy chatting and never border the escape of fishes in Pizza Hut's net. I am very dissapointed and lost confident in Pizza Hut, Bintang Mega Mall (Miri). The ATTITUDE there is "WORST". Don't forget, we are customers, we pay our foods and we pay your bills. Take care. From: Lee WeiLiang, [protected]@yahoo.com.

salam..
saya da order pizza hut dgn add on 3 soup, tetapi saya mendapati saya mendapat cleslaw 3, dgn alasan dorang mengatakan gas sudah hbs, jd diorang tukar ke cleslow tu..slps itu saya tel semula mahukan soup jg..mereka kata
akan hantar semula soup itu slps soup itu siap masak ...tetapi dlm 2 - 3 jam saya tunggu xde sebarang tindakan pun..sehingga jam 12mlm saya try tel bertanyakan status mcmn..diorang ckp dh closing and budak delvry dh balik rumah..dorang ckp akan hantr semula soup itu pada esokkan hr.dorang offer saya soup yg last untuk saya.saya memang tak mahu.saya betul2 tak puas hati dengan servisnya kerana tiada sebarang respon pun, sekurang2nya tel la bagitahu...kalau tidak boleh hantar semula katakan tak boleh...

We ordered a pizza and 2 days later I noticed my card was charged a 4.00 tip so I called the store and told them someone charged my card. He called me a liar and said his employees don't steal, but to shut me up he will return my 4 dollars. An hour later the General Manager came to my home yelling at me about how I wrote the tip on the receipt when i clearly didn't because we had the tip in cash and argued with me about how I just want my tip back at my front door! Telling me I am the liar not his employee and screaming at me as he is walking up the street to his car. Unbelievable! I will never order from pizza hut again! EVER!

We ordered the any pizza any amount of toppings and any crust for 10.00 and we had to pay 12.00 because we ordered extra sauce and cheese the only time according to the ad is if you order cheese stuffed crust there is an extra charge but we did not order that and I questioned why we were being charged 12.00 the employee stated we had to pay for extra cheese it seems to me that any toppings as many as we wanted would include cheese as a topping. This happened to us twice now and it will be Domminos now for awhile until we get an answer from Pizza Hut.

placed order at 9:07pm Sept.8, 2011. Mgr Carlos, had poor phone skills complained of lost food ticket (mine) called back to check on status of order, was told a discount would be applied to my order when it arrived. Called back 3 times to check on order. Last phone call the store just closed. My order was never delivered, and Carlos simply hung up on me. Tis location is 4 miles from my home, I had guests over to watch football. Very imbarrased, and will NEVER call Pizza Hut again.
I need a job, and posess finer phone skills, and customer service skills than Mr. Carlos.

i order same thing every time and this time they said they dont carry boneless wings i ask if the could call and she was like it cant that my policy so she said no she cant contact the store they have before all of it was just a crock of bs ...please get back to me on this .tina drog [protected] or email me @[protected]@gmail.com thank you tina

Just ordered a deal online from Pizza Hut in Cranbrook Road, Ilford - Small pizza, garlic bread and side salad.
The side salad was missing when the driver handed me the boxes. When I mentioned this to him, he said 'I forgot' and got back on his bike and drove off. The pizza tasted like stale bread.
I telephoned the pizza hut to tell them and I was asked to come to the store to collect the salad where I would get a free drink as well. When I got there, I was left waiting for 20 minutes before somebody came to the till. I eventually got my salad (no free drink) handed to me.
Last time I get anything from Pizza hut.

I ordered a family sized pasta and when they brought it out, it was two little pans. I said thats not what i ordered and Dave argued it was the same amount, I told him I disagree. He then argued with me when i stated i didn't want it. I told him I was the customer and the customer is always right, he then argued no they are not. This all took place at the pizza hut on St rd 15. in front of my 14 year old son. I as a customer was not pleased with the way things happened. If it wasn't for your customers, pizza hut wouldnt have any business. I left without paying, but more then money was lost tonight. My business with St rd 15 pizza hut will be hard to bring myself to go back there. The one in the plaza has great management and i think if I go back to pizza hut it will be there. Daniel handled things right and I would like to say Thank You to him for his patience. Dave shouldnt be working around people especially as a manager or whatever he is, if not knowing how to deal with situations. So overall right or wrong, i wasn't pleased with the amount of food and me being the customer, i think dave owes me and my son an apology, and if a customer thinks its wrong, and i did because i go there alot, i think he respond should of been different, like better attitude, better manners, and most of all better service. Thanks for your time.

I used a credit card to pay for my food purchase. When I got my statement from the credit card company, I saw that a charge in excess of my purchase price had been submitted by Pizza Hut. The Pizza Hut manager said he would check into it and call me back but he never did. I had my receipt and the credit card statement, and the error (or fraudulent entry) was obvious, yet I received no reimbursement, no apology, not even an acknowledgement of a mistake.

I just found out that Pizza Hut charges $2.50 delivery charge and it doesn't even go to the driver. So, While you are thinking that you tipped the driver in the $2.50 charge, you, in fact, have not paid any tip for the delivery. Where does that money go? When i spoke to Melonie the manager on duty, she claimed that she didn't know where the money went - and that it has been an issue within Pizza hut for awhile now.

Until that $2.50 charge is either removed or given to the drivers...i will NOT order from there again. End of story. They are ripping off their own employees - so where does that leave us? Up the creek paying a double delivery charge...

I ordered a Pizza from the restaurant on Northside Drive in Jackson, MS. We ordered 3 large pizzas and 1 order of breadsticks. When the guy brought our order over, he only brought 2 pizzas and the breadsticks. We told the guy, and he told us to call the restaurant because he only had 2. We called and the lady on the phone started yelling at us and basically calling me a liar, saying that 3 people verified that I had gotten 3 pizzas. She then redirected me to the manager, who did basically the same thing: calling me a liar and being rude. After I told him that I wouldn't be ordering anymore since they did not admit they were wrong, he told me that they "didn't want my business, " and hung up.

I am very disappointed in this restaurant. I've never had this sort of experience before.

I honestly have no idea how to start this, but I would just like to say that I think it's a load of bull that pizza hut advertises any pizza, any size, any crust, any toppings deal for ten dollars. But the stuffed crust is not included in this, you have to pay for extra cheese, and no double toppings. Okay, this is complete and utter bulls***! If you're going to say any to pizza, size, crust, and toppings, don't put in the fine print that it's extra for stuffed crust, extra cheese, and no double toppings. That's ridiculous and a lie! False advertising is against the law. I think something should be done about this because people are having to put out more money than they should have to.

In the picture I have uploaded, if you read the fine print it says you have to pay for stuffed crust, extra cheese, and double toppings. It also says that it ended june 4, 2011, but they have expanded the deal because the commercial just came on a few minutes ago.

I used to regularly order from Pizza Hut. They have great food.I ordered for delivery, and usually pay with a credit card.When they come to the house, they don't check my photo ID or the card's numbers against the physical cards last 4 digits.Instead, they put an imprint of your ENTIRE credit card on the receipt. In 2003, FACTA was passed and it specifically states in Section 605 that there is a maximum of the last 5 digits of your credit card that are allowed to be on any digitally printed receipt. When I called their corporate office, they are aware that this is a blatant violation of federal law, but said that is company policy. That the 'banks are requiring them' to break federal law. If you pay with a credit card when ordering from Pizza Hut, your entire credit card information will be made available to their minimum wage employees. They will be able to copy your credit card number and expiration date and have the ability to make fraudulent charges. If anyone has seen false charges on their credit card after ordering from Pizza Hut, contact an attorney.

My partner, daughter and I decided to go out for a nice Fathers Day Dinner last night. We chose Pizza Hut, as none of us had been to the new establishment in town. It's been there for maybe 1-2 years and the place was a hideous dump already! The tables were all dirty, though there seemed to be only one actual table of other customers. We had to wait while a table was cleared. There were food splatters all over the booth we were sitting in. When our cutlery arrived, after our food! it was dirty! So dirty, it looked like the fork had already been used! I asked for a some clean cutlery and the waitress just brought more dirty forks!
Then there was the fly in the iced tea...it was about 2/3's of the way through the drink that the fly was noticed, as was a huge crack in the shoddy plastic cup it was being served in. If anyone knows anything about plastics and food, its that cracks provide places for bacteria to hide. Needless to say, the one who drank from the cup is throwing up and sick to his stomach the next day! Or maybe he is sick because he ate the most of the undercooked chicken wings...the smaller wings were fully cooked, the larger ones were absolutly disgusting! it was like biting into raw meat with a crispy coating.

Our waitress was pretty effecient when prompted to do something. Even our child had to ask her for napkins! She retrieved those dirty forks pretty fast! She also forgot to bring the hot sauce for the undercooked wings and remembered when we decided to stop eating the undercooked wings!

Overall this was the WORST restaurant experience any of the three of us have ever had. How could a newer establishment be so run down and in-effeicent? Wait, it's because Pizza Hut seems to have no sense of good quality customer service and products, and this is a problem across the entire country and seems to be continent-wide, into the States. Why not hire a customer service consultant like myself and gain some customer trust and satisfaction back? Pizza Hut, which at one time was a great place to take a family out to eat, has become a truly pathetic food service provider.