Pizza Hut’s earns a 1.3-star rating from 2965 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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customer service
I work for minden medical center and we do a lot of service with yall. We had an incident today where we ordered food around noon. Time went by and at 1 oclock I called them and they said they were short handed and had only one driver which is understandable. 130 the food still hasn't arrived. So my coworker called back and they stated it was dropped off at 1 oclock. So we called down stairs and talked to them at the ER table and they said they did have something from pizza hut but did not know who it was for. The driver left the pizza with them with no receipt, no name on the box to identify whose food it was for them to contact the correct floor. So when we received the food it was ice cold. We contacted the store and spoke to store manager and she was very rude to us and continued to be argumentative and then hung up on us. That is very unprofessional and us being a fairly big hospital they should have treated us with more respect than what we got. I am very disappointed in this store and will never do business with pizza hut again.
Charged for dressing
Good afternoon, Today I placed an order at the Moncks Corner, SC Pizza Hut and upon my arrival I was told that I would have to pay for Bleu Cheese dressing for the wings I ordered. I have been a customer at this location for approx. 3 years because I work down the street, and never have I been told that I would have to pay for dressing unless I wanted...
Read full review of Pizza HutBoth poor service and unsavory food order at maharagama-pizza hut
Actually this is regarding the Maharagama outlet. We ordered a chicken lasagna and it was very unsavory which I ever had. We went with intention of ordering 2 take away and 1 lasagna for dine in. Buy we changed that intention due to poor service and unexpected bad taste. But at evening we ordered 1 lasagna from kottawa-Sri Lanka and it was as usual. We don't care it that much if there were good, favorable customer service. But there wasn't. Really disappointed about Maharagama-sri Lanka while greatful to kottawa-pizza hut. They were very friendly.
Maharagama ruined our whole day 😡
Disgusting
Store not opening on time, serving me cold pizza
Thanks for your attention to the complaints. I called in my order at 11 am. Sent someone to pick it up and the door is locked I go back 10 min later still locked she asked if I was tracy I say yes she say my pizza is ready but there is something she got to do, she then counts money door still locked she opened at 1210 noon giving me a cold pizza
Read full review of Pizza HutNo complain I would like to information from your side regarding ingredients of your foods
Dear Sir/ Madam
I would like to have an information about baking progress of your croissant, breads and cookies. Do you use any animal fat, or additives which they are from animal fat, for example lard, pizza bread, animal sourced emulgators (not mean butter and milk).
As a second, does your products contains alcohol?
Thank you for your cooperation
Large pan pizza - service complaint
Ordered large pan pizza first week in January - special was 3 toppings. We ordered pepperoni as our 3 toppings. We we got the pizza home the pepperoni was so sparse it surely was not 3 toppings.
Called on January 17, 2021 to ordered another pizza. I explained about the pizza from the first week of January and again requested the three toppings be pepperoni. When my husband picked up the pizza, he opened the box and was disappointed by the amount of pepperoni. When he expressed his concern the gentleman was very loud and rude and said we were comparing Pizza Hut with Little Caesars. He said if we didn't like it to contact the main office at 1-800-948-8488. I took a picture of the pizza we received and it sure does not look like the advertisement on TV. I can forward the picture if I had a phone number that could receive it. Baden Pizza, 285 Johnson Ave, Baden PA. 15005
Desired outcome: Response
How a FREE pizza is offered but they trick you
Ordered pizza, wings and baked macaroni. Orderd at noon to be delivered at 6pm that day. Did not receive order until almost 8pm. Everything was cold. We live about a mile from store so it should have arrived hot. Store manager lied to me about "it's going out right now" at 7pm. Was told by email that I could have a free pizza because because the order was late. Tried today to ordered a free pizza. Was told I have to ordered 12.00 to have it delivered. You have lost a customer. I will make sure everyone here knows what happened. Since quite a few of us dined on the cold food it will be no problem
Desired outcome: that free pizza-
Pizza and driver
Paid for extra cheese and barely only had it covering 2 of the 4 slices. Also, your driver was NOT wearing a mask. See pics for all information
Price
No one, no one out prices the "hut", $18 for a $9 pizza, fork off. Ok, asked to clarify, pizza hut sucks, too expensive, pizza hut sucks, too expensive, my reply now up to your expectations?
Desired outcome: Satisfaction,,,,, Ha ha ha, is "0" an expectation?,, Extremely over priced Pizza's
Mobile app
This is the second time I have placed an order in the app and there was no order ready upon pickup This is ridiculous Go back to calling to your local site, nobody wants to talk to a call service I've called to order before and they had no idea what the menu even was to take my order You would get much more business if you had better customer service
Read full review of Pizza HutOrder taken, payment deducted but no delivery
Hi good day
I have place order to Pizza Hut thru webpage on 19/1/2020 at 6.40 PM (Malaysia time) and I suppose to receive my delivery at 7 pm but I did not receive.
I called the customer service at [protected] more than 5 times and only response they give will ask the area manager to call. Unfortunately more than 1 hour I waited but no reply. At 8.19 pm I receive a call from number 011-[protected], stating they have a technical issue and will settle the issue immediately but they failed too.
I tried calling the same number a couple of times but they swift off the phone.
Here I am really very disappointed with the service of Pizza Hut Malaysia.
Till now, I did not even receive any call from them and even got refunded.
I feel this is another form of E-Commerce fraud.
I would lodge a complaint to CAP and also to the relevant authority
Regards
Dr Lingeshwaran
[protected]
Malaysia
Order not confirmed through pizza hut app
I have placed on order through pizza hut app UAE, but the order didnt get confirmed. I have been charged twice from my card, but didnt receive any order confirmation from pizza hut. I am on hold with the customer care for almost an hour now and its not getting connected.
How to get in touch with the team?
Ordered from this id- shameera.[protected]@gmail.com
Online order of pizza through pizza hut app
This is to inform that we placed order for pizza through app today 19th Jan at around 7pm, after the online payment went through & money got deducted from our card, the pizza hut App got stuck & we did not recieve the order number or confirmation message and email.
Now we are left waiting without knowing whether order has been placed as we are unable to reach the customer care number as well, it says they are busy..
The money has been deducted from our card as shown in the photo attached below.
Desired outcome: Need immediate update on our order made in the email [protected]@gmail.com
Pizza not even cut
Pizza wasn't even cut. I had to cut myself. The pizza was good but the pizza would of been better if it was cut right.
Desired outcome: ? Up to you
Very stupid employees
After being put on terminal hold for over 20 minutes, I spoke to quite possibly the most incompetent person in Yuma AZ.
Please hire non-stupid people!
I'm so angry I will never visit your restaurant again. And I will always bad mouth pizza hut when I have the opportunity.
Desired outcome: Please hire and train competent people.
Service about the online issues
I tried to redeem my pizza hut points on line and it wouldn't go through then I called the lady took my order an said the points come out I gave my account and number she had me come in saying it would be ready in 15 mins when we arrived twenty minutes later they tried to charge for pizza and told more misinformation and was very rude saying it and we drove...
Read full review of Pizza HutRefused to deliver the $10 tastemaker pizza
Date of order 1/8/2021 I called in to order your 3 topping $10.00 tastemaker pizza at the 2129 N Woodlawn Wichita, Ks. Pizza Hut and they refused to deliver it even though the website clearly states that you can have it any way you want it carryout or delivery. I was told that I had to spend 2 dollars and some change more for them to deliver. I had to...
No delivery
I've been ordering from Pizza Hut in newcastle Oklahoma since I moved here. On January 2nd I placed an order for delivery as usual. Told me because they were one delivery person short that they could not deliver to me. I order 1-2 times a week and usually $25-40 worth each time. I hope this issue can be resolved, if it can't be resolved I will probably not eat at a Pizza Hut again.
Read full review of Pizza Hutcustomer servce
Your Pizza Hut
3222 Dougall Ave Unit B
Windsor, ON N9E 1S8
[protected]
CLICK HERE TO TRACK YOUR ORDER
Your order - [protected] Placed January 05, 2021 07:01 PM
1 Pepperoni - 14" Large
Add Crust Pan Pizza
Light Tomato Sauce
Right Pepperoni
$10 Pizza Of The Day - Pepperoni
Point of sale ID: 150
Subtotal: $17.99
Tax: $1.56
Discount: $5.99
Order Total: $13.56
This was my order I clearly ordered half with pepperoni, when I called the store back the employee was extremely rude and unapologetic and proceeded to argue with me that it was not what I ordered. She refused to give me her name and did not offer to correct the situation. I am extremely unhappy!
Large pan pizza
The last three pan pizza's I have ordered have had the wrong ingredients. Where is Pizza Hut getting these people that are taking the carry out orders from. Tonight I ordered a large pan pizza 1/2 ham and pineapple and 1/2 beef and onion with extra cheese. When I got home with it, it had beef and ham - no onion on it and 1/2 ham, pineapple & beef and no...
Read full review of Pizza HutPizza Hut Reviews 0
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About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
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Overview of Pizza Hut complaint handling
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Pizza Hut Contacts
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Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
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Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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Pizza Hut social media
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seems like it must be a training thing as I took tried to complain to the store only to be hung up on by not one, but TWO of the managers there. All they did was make excuses that they are busy and both hung up without any rudeness on my part. Basically too bad we got your money- Then when you try to call corporate you also get hung up on by a recorded message. Pizza hut click! NEVER AGAIN!