plumbtile
Reviews and Complaints

I gotta say, I was pretty impressed with my experience shopping at plumbtile.com. The order got to me pretty quick, and everything was in good shape and just like they said it would be.

I did have a little bit of trouble with technology, though. I never got any emails confirming my order or letting me know when it shipped. I was starting to get a little worried, so I reached out to customer service. They were super nice and helpful, and they were able to find my tracking number for me right away.

The other tech issue I had was that the site forgot about my shopping basket after about half an hour. I had to go back and fill it up again, but other than that, checking out was pretty easy.

Overall, I'd say my experience was pretty good. I'm taking off one star because of the tech issues, but other than that, I'm pretty happy with my purchase.

I was browsing through plumbtile.com and stumbled upon a product that caught my eye - the GTC-782. However, I was disappointed to find that there was no information available about the product, such as its dimensions, material, or hardware required/included. Frustrated, I decided to click on the "Talk to an expert" option, hoping to get some answers.

To my dismay, my session timed out not once, but twice. I was left with the impression that the option was not really available at that time/date. Although I was given the option to leave a message, I needed to place my order today and couldn't wait for a response.

Feeling discouraged, I decided to look for the information I needed on other websites. Despite plumbtile.com offering a good price, I found the website to be unhelpful and lacking in the necessary product information.

Overall, my experience with plumbtile.com was disappointing. I hope that in the future, the website can provide more detailed information about their products and improve their customer service options.

This website is kinda tricky to get around. When you put something in your cart, it doesn't take you back to where you were before. You gotta go back and find the brand again. Plus, I couldn't find any shipping info. I was hoping to see when my stuff would get here, but no dice. And there wasn't a way to speed up the shipping either. But I gotta say, the prices and stuff they got are pretty good. Just wish the site was easier to use.

This company is not worth your time or money. They don't care about keeping customers happy, they just want to make a quick buck. I recently had an issue with a part that didn't fit, and after discussing it with them, I tried to return it for a different one. But guess what? They don't offer shipping, and they also charge a ridiculous 25% restocking fee. Can you believe that? In this day and age, when everything is done online and there's no personal interaction, you'd think they'd be more understanding. But nope, they don't make any exceptions. It's like they don't care about their customers at all. I wouldn't recommend doing business with them. And honestly, I wouldn't be surprised if their products are made in China or some other cheap place. Save yourself the hassle and go somewhere else.

So, I was browsing the internet for some bathroom fixtures and stumbled upon Plumbtile. I was impressed with their selection and decided to make a purchase. However, I didn't realize that they only price match their competitors before you make a purchase from them. I mean, why wouldn't they price match after the purchase too? It seems like a hassle to go through the trouble of price matching if one of their competitors has the same product at a lower price.

Unfortunately, I didn't carefully read their price matching policy before making my purchase. After I received my order, I found the same product $30 cheaper at one of their competitors. I was disappointed and frustrated. I submitted a price match request hoping that they would match the price, but I didn't even receive an email declining my request. It's like they didn't even care about my business.

I understand that businesses have policies, but it's important to treat your customers with respect and courtesy. Plumbtile has lost a customer because of their lack of customer service. I will be taking my business elsewhere in the future.

I gotta say, my experience with plumbtile.com was pretty good overall. I needed a specific part for my faucet after some remodeling work, and they had exactly what I needed. The only issue I had was with the shipping time. The website said it would take 3-5 days, which I figured was reasonable since they're a West coast company. But after 5 days passed with no package, I started to get a little antsy. I sent an email on Sunday to ask about the status, but the order confirmation page didn't give me any way to track the shipment myself.

Finally, on Monday morning, I got an email saying that the item had shipped. But get this - it wouldn't arrive until the following Monday! That's a full two weeks from when I placed the order. I was pretty frustrated that there was no communication about the delay or any way to track the package myself. If I had known it would take that long, I would have just spent the extra money and ordered directly from Delta.

But hey, at least the part I got was exactly what I needed. And the website itself was easy to use and navigate. So overall, I'd say plumbtile.com is a decent option if you're looking for specific parts. Just be prepared for some delays and lack of communication when it comes to shipping.

I recently made a purchase on plumbtile.com and was disappointed to find a charge on my shopping cart that I didn't recognize. The website advertised "free shipping," but this charge was listed as a separate line item. At first, I thought it might be a sales tax or processing fee, but then I noticed a symbol that said "guarantee your purchase with a bond." I had never seen anything like this before and was confused as to why I was being charged for it.

The item I purchased was only $80, so I was surprised that I had to pay a bond for it. I'm concerned that other customers might not notice this line item and think that the company is sneaking in an extra charge. It's not fair to customers to hide this charge in the shopping cart. Instead, plumbtile.com should make it clear on all product pages that customers have the option to guarantee their purchase with a bond. This information should be listed right next to "free shipping" and "low price guarantee."

I'm disappointed that plumbtile.com doesn't explain this line item to customers. It should be an optional feature that customers can select or opt-in to, not something that's automatically added to the shopping cart. This is a poor business practice and makes me question the integrity of the company. I hope that plumbtile.com will take steps to make this charge more transparent to customers in the future.

So, I bought this shelving thing from plumbtile.com and it was all good until I got an email from one of their reps asking if I wanted brackets to hang the thing. I mean, come on, the brackets were shown in all the photos so I thought they were included in the order. But no, they were almost as expensive as the whole thing I bought for $2000. I tried to get the rep to call me back so we could talk about it but no luck. Finally, we agreed on a lower price for the brackets but she kept telling me it was my problem and not theirs. I mean, seriously, what kind of customer service is that? I tried to be nice in my emails but it was ridiculous. I've built over 175 homes in the last 10 years and I won't be doing business with them again.

I gotta say, I'm pretty impressed with Plumbtile. I recently purchased two large parts of a towel rack and two smaller bars to make a really great towel rack, and let me tell you, it looks fantastic. I wish I could show you a picture of it, but unfortunately I don't have your company's physical mailing address. If you could send that over to me, I'd be happy to send you a photo of my creation. And once you see it, you should definitely offer the same rack to your customers - they'd be willing to pay 125% more than the price charged for two towel racks!

My name is Rogers A Roberts, and I live in Houston, Texas. If you want to discuss this further, feel free to give me a call between the hours of 9:00 AM and 5:00 PM CDT. My phone number is ***168.

Now, I do have a couple of suggestions for how Plumbtile could improve. First off, you should offer faster delivery options. I already have one towel rack and I need another to complete my masterpiece, but it takes forever to get your product. If you offered priority mailing for an extra fee, I'd be willing to pay it just to get my hands on that towel rack sooner.

Secondly, it would be great if you could offer a 1-800 number for customers to call. I don't want to have to navigate through a bunch of automated options just to talk to a live person. It would be so much easier if I could just call a number and speak to someone directly.

Overall, I'm really happy with my purchase from Plumbtile. The quality of the product is great, and I'm really pleased with how my towel rack turned out. But if you could make those improvements I suggested, I think your customers would be even happier. Thanks for listening, and I hope to hear from you soon.

Sincerely,

Rogers A Roberts, CPA.

This Siro product is top-notch quality. It's heavy, sleek, and feels great to the touch. My home looks stunning with these cabinet handles, and I got so many compliments on them. It's amazing how such a small item can make such a huge impact on the look of a home. I love that it gave my home a contemporary, clean look.

The ordering process was smooth sailing. Customer service was excellent. I called the 800 number, and the service rep was professional, courteous, and very helpful.

Delivery was average. I didn't receive any shipping confirmation, delivery confirmation, etc. It took about 8 days, I think, for me to receive these, but it was worth the wait. I can live with that because Plumbtile's no-hassle price was AMAZING compared to their competitors. Let me just say, I did order some of the same item from Plumbtile's competitor, and it was such a negative experience for me. I would never purchase from (W*yfr.com) again. I wished I would've found Plumbtile first.

Besides the delivery, the other thing that wasn't excellent for me was that the website didn't have the picture displayed for the item I wanted. I hesitated to buy them for weeks because of this. I finally did order only some just to make sure they were the correct item. After receiving the few that I ordered and ensuring that I like them, I put in an order for the rest of the handles that I need for my home. I can't wait for them to arrive.

Although I didn't give 5 stars for every category, I will definitely 100% buy again from Plumbtile. Overall, I give 4.5 stars.

I gotta say, I was pretty disappointed with my experience with Plumbtile. I ordered something on November 13th and didn't get it until November 28th. I mean, come on! I had to call and email them twice just to find out if it had even been shipped yet. I was really hoping to have it before Thanksgiving because we were redoing our bathroom for company, but no such luck.

To be fair, they did eventually get back to me when I contacted them, but it still took them until November 22nd to actually ship the product. And even then, it still took another six days to get to me. I don't know about you, but that seems like a pretty long time to wait for something that I ordered online.

Overall, I'm not sure if I would order from Plumbtile again. The product itself was fine, but the shipping experience was a real letdown. I understand that things can get delayed sometimes, but it would have been nice to have a little more communication from them about what was going on. Maybe they were just having a bad week, but I think I'll look elsewhere next time I need something for my bathroom.

I gotta say, I wasn't too thrilled with my experience on plumbtile.com. I mean, don't get me wrong, I found some pretty sweet stuff on there for my bathroom remodel, but there was this one thing that really grinded my gears. You know what I'm talking about - that sneaky little charge that showed up on my order total with no explanation. I mean, what the heck is that all about? It wasn't labeled or anything, so I had to assume it was some kind of handling fee or something. And get this - it was on every single page of the order processing except for the order verification page! Like, what's up with that? And even though it showed up as zero on that page, it was still included in the total. Not cool, man. Not cool. The only reason I went through with the order was because I had a one-time coupon that helped offset the charge a bit. But still, it left a bad taste in my mouth.

So, I decided to give Plumbtile a try and I must say, I was not impressed. I tried to register on their website and it was a bit of a hassle. I created an account with my email address and password, but when I tried to log in, the website said I used the wrong password. I was confused because I had just created the password and had my computer remember it. I tried to reset my password, but I never received the email to help me do so.

Despite this setback, I decided to continue with my purchase. I was looking for some new tiles for my bathroom and Plumbtile had a good selection. I found what I was looking for and added it to my cart. However, when I tried to check out, I had some trouble. The website kept freezing and I had to refresh the page multiple times. It was frustrating, but eventually, I was able to complete my purchase.

The tiles arrived a few days later and I was pleased with the quality. They were exactly what I was looking for and they looked great in my bathroom. However, I did notice that one of the tiles was chipped. I contacted Plumbtile's customer service and they were very helpful. They apologized for the inconvenience and sent me a replacement tile right away.

Overall, my experience with Plumbtile was a bit of a mixed bag. While I was happy with the quality of the tiles and the customer service, the website was a bit of a hassle to use. I would recommend Plumbtile to others, but I would caution them to be patient when using the website.

I gotta say, I had a pretty rough experience with Plumbtile. I was really excited to order a new faucet on May 6th of this year, but boy did things go downhill from there. After waiting for three whole weeks, my order status was still stuck on "Processing." I tried reaching out to the folks at Plumbtile to see if they could give me an estimate on when my faucet would finally ship out, but they couldn't give me a straight answer.

Eventually, I got so fed up with waiting that I decided to cancel my order altogether. But even that turned into a whole ordeal. It took a full eight days for my cancellation to go through, and even then, I still hadn't received my refund. I tried reaching out to Plumbtile again, but my messages were completely ignored.

At this point, I was beyond frustrated. I had to resort to opening up a credit card dispute just to get my money back. And to top it all off, my bathroom renovation project was delayed by a whole month because of Plumbtile's shoddy service.

Honestly, I wouldn't recommend Plumbtile to anyone. If you're looking for a reliable and efficient online retailer for your bathroom needs, I'd suggest looking elsewhere.

I had a pretty bad experience with Plumbtile. I bought some Myson radiators from them and after a year, one of them started leaking. I contacted the company and sent them a video of the leakage, but they told me that I had to send the radiator to their Vermont store, which would cost me around $400 in shipping, or drive there, which would take me about 5 hours. I don't understand why they couldn't just give me a refund since they saw the video and knew that the radiator was faulty. It seems like neither Myson nor Plumbtile wanted to take responsibility for the issue and I was left with no solution. It's frustrating because I spent a lot of money on these radiators and now I have to deal with the hassle of trying to get a refund. Overall, I wouldn't recommend Plumbtile based on my experience.

I made an order on the 27th of October from plumbtile.com. I was excited to receive my order, but I received an email from Dawn saying that it would take 18-22 weeks to arrive. I was a bit disappointed, but I decided to proceed with the order. However, on the 31st of October, I received another email saying that I would have to pay an extra $98 for shipping. I was shocked and frustrated because my order was already over $1,000.

I felt like I was being tricked into paying more money, and I didn't appreciate it. I wish they had been upfront about the shipping costs from the beginning. I also found out that my order was non-returnable and non-cancellable, which made me nervous.

Overall, I would not recommend plumbtile.com to anyone. Their ordering process is not transparent, and they use bait-and-switch tactics to get more money out of their customers. If you're looking for a reliable seller, I suggest you look elsewhere.

So, I ended up paying the higher price. This was a bit frustrating, but overall, I still had a good experience with Plumbtile. The website was easy to navigate and had a wide selection of products to choose from. I was able to find exactly what I was looking for and the checkout process was simple.

The item I purchased arrived quickly and was in great condition. I was impressed with the quality of the product and it exceeded my expectations. The installation process was easy and I am very happy with the end result.

One thing I did notice was that there were a few spelling errors on the website. This didn't affect my overall experience, but it did make me question the professionalism of the company. However, the customer service agent I spoke with was friendly and helpful, which made up for any minor issues I had.

Overall, I would recommend Plumbtile to anyone in need of plumbing or tile products. They have a great selection, reasonable prices, and fast shipping. Just be aware that prices may fluctuate and you may end up paying more than you originally anticipated.

I gotta say, I'm pretty happy with my experience so far with Plumbtile. But hey, why don't they ask for your gender when you buy something? Seems like a pretty basic thing to me.

Anyway, I did have a bit of an issue with my order. I ordered something that was supposed to be 480 mm, but when it arrived it was actually 559mm. That's a pretty big difference! I tried calling them a couple times to figure out what to do, but nobody ever called me back. I left messages on 4/6 and 4/7, but no dice.

I'm not sure what to do now. The return shipping is gonna cost me more than $10, which is a bummer. I really wish they would get back to me and help me figure this out. Hopefully they'll respond soon. Thanks for listening.

I gotta say, I had a pretty good experience with Plumbtile. The folks over there were real friendly and helpful when I had some issues with my order. Unfortunately, I ended up missing an item and accidentally picked the wrong color for something else. I reckon that was mostly my fault, but I did find their website a bit tricky to navigate when it came to selecting all the different options for each thing I wanted to buy.

Thankfully, the Plumbtile team was quick to sort everything out for me. They got me the missing item and helped me exchange the thing I messed up on, even though I had to pay for shipping. It was a bit of a hassle, but I appreciate that they were willing to work with me and get everything sorted out.

And let me tell ya, their prices are pretty darn good. I was able to get everything I needed without breaking the bank, which is always a plus. All in all, I'd say I had a positive experience with Plumbtile and would consider ordering from them again in the future.

I gotta say, I wasn't too pleased with the customer service I received from Plumbtile. I ordered a fancy faucet and when it arrived, it was all scratched up. I tried to talk to the sales rep about it, but they were being a real pain in the butt. I had to go all the way up to a manager just to get some help. And let me tell you, that rep was not being very nice about it. I mean, come on, I spent a lot of dough on two high-end fixtures. You'd think they'd treat me a little better.

In the end, I had to go to Graff to get this mess sorted out. They had to step in and help me out because Plumbtile was being cheap about shipping and stuff. I mean, seriously, who wants to deal with damaged fixtures? Not me, that's for sure.

Overall, I wouldn't recommend Plumbtile to anyone. Their customer service is just not up to snuff. If you want to avoid a headache, go somewhere else.