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CB Motorcycles and Scooters Polaris Industries Terrible customer service
Polaris Industries

Polaris Industries review: Terrible customer service

C
Author of the review
10:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

We contacted Polaris 4/9/2025 about a recall on our Kinetic that is less than a year old. The recall was issued earlier this year. The problem is, Polaris has no fix for the recall and refused to offer a viable solution to us. Our Kinetic is sitting at the dealership and will be there for an indefinite amount of time. This is unacceptable, and is obviously not a viable solution. We paid roughly $48,000 for a machine that is inoperable with no fix from the manufacturer. We asked for a buyout, the answer was no. We asked for a loaner, the answer was no. So, I have no machine to use on our farm to feed, water, and check my animals. To me, that is terrible customer service.

Claimed loss: $48,000

Desired outcome: Polaris needs to provide a fix in a timely manner, offer us a reasonable buyout/refund, or provide a comparable loaner until they can figure out a fix for their recall.

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  1. Polaris Industries Contacts

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    100%
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    More phone numbers
  3. Polaris Industries emails
  4. Polaris Industries address
    2100 Hwy 55, Medina, Minnesota, 55340, United States
  5. Polaris Industries social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 11, 2025
  7. View all Polaris Industries contacts
Polaris Industries Category
Polaris Industries is ranked 3 among 81 companies in the Motorcycles and Scooters category
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