Pos Malaysia’s earns a 1.0-star rating from 967 reviews, showing that the majority of postal service users are dissatisfied with delivery services.
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Lewat
Barang telah dipos oleh pembekal pada 20.03.2020 dan telah berada di pejabat poslaju klang pada 21.03..sehingga 27.03 masih belum sampai di hulu selangor..barang penting susu anak telah hampir kehabisan..beli bnyk..call customer service lmbat x bejawab..lambat..mohon ambik perhatian dan tindakan
Non delivery
I wanna lodge a complaint that I received sms from a mobile no stating non delivery :
Hi. Saya dari Poslaju. Item anda gagal dihantar kerana Covid-19. Sila pungut item anda dalam masa 7 hari dari SMS ini di:
Pusat PosLaju Bayan Lepas
No.25 / 27, Taman Perindustrian Mutiara Light Jalan Sungai Tiram 7, 11950 Bayan Lepas, Pulau Pinang
Tracking No xxxxxxxxxx
Due to the RMO, we are not supposed to wander and delivery is permissible, why ask for us to go collect?
very POOR SERVICE. Don't answer PHONE CALL! BAD Supervisor
ERB427359583MY please improve PEJ POS KKIP quality!
Petugas Kaunter 2 Pos Simpang Durian Jelebu Negeri Sembilan tidak beretika
Pada 16 Mac 2020 lebih kurang 11.30 - 12.30 tengahari saya telah pergi ke Pejabat Pos Simpang Durian, Jelebu Negeri Sembilan untuk membuat 4 pos berdaftar untuk syarikat di mana saya bertugas malangnya petugas di kaunter 2 tersebut bersikap tidak profesional dalam menjalankan tugas. Tiada beretika.. Saya tidak tahu mengenai kadar baru pos laju tetapi dia menjawap soalan saya dengan nada keras dan kuat sehingga kan ada pelanggan lain telah memang saya.. Seorang petugas kaunter tidak seharusnya meninggikan suara kepada pelanggan kerana itu tugas beliau untuk terangkan sekiranya pelanggan tidak tahu dan tidak ramai pon pelanggan di Pejabat Pos tersebut memandangkan pejabat pos terbabit kecil.. Setelah habis selesai membuat pembayaran dan tampal stiker pos berdaftar terbabit, saya ingin meminjam stapler dari petugas di kaunter 2 terbabit namun di balas dengan nada yang tinggi dan kasar menyuruh saya "minta di kaunter sebelah (kaunter 1) kerana dia ada kerja lain.." Pos Malaysia perlu memberi kursus khidmat pelanggan kepada semua petugas kaunter sekiranya ingin khidmat Pos diteruskan.. Amat memalukan sekiranya bertugas dikaunter tetapi biadap terhadap pelanggan.. Seorang Perempuan dan Bertudung tetapi berperangai tidak sopan. Saya harap petugas kaunter 2 tersebut tersebut tidak sambil lewa dalam melayan pelanggan kerana tanpa pelanggan semua pejabat pos di seluruh negara akan tutup.
postman delivers 3 times wrong address
(I'm using friend address) item out of for delivery at 12.03.2020, 10.28 am.. I'm ask my friend about item if she received, She said not yet. I'm call pos laju office at 5.40 pm and ask if the postman returned to their office.. He said not yet. He gave me the postman number. I'm call the postman at 5.45 pm and ask if he hve delivered the item, he said he give to person at infront home. I'm telling him why you give to wrong address.. He says no one at home means the right address.. I'm trying to track down the item. He decided to give item named Hajijah. Hajijah home's is next to. My friend's daughter go to that home and ask if she received item from postman. She said not sure. My friend's daughter came back and returned with empty-handed.
Barang tak sampai-sampai
Seller hantar barang dari pos laju muar 7 mac 2020...tapi sampai hari ini 13 mac 2020 barang belum sampai ke alamat yang sepatutnya..bila disemak tracking masih lagi di pos laju transit office..no tracking Erb387966146my
12 Mar 2020, 10:57:54 AM Consignment dispatch out from Transit Office Pos Laju Transit Office
10 Mar 2020, 02:28:47 AM Consignment dispatch out from Transit Office Pos Laju Transit Office
09 Mar 2020, 01:07:21 AM Consignment dispatch out from Transit Office Pos Laju Transit Office
08 Mar 2020, 06:18:16 PM Item dispatched out Pos Laju Muar
07 Mar 2020, 10:22:04 PM Consignment dispatch out from Transit Office Pos Laju Transit Office (KLIA Hub)
07 Mar 2020, 10:19:04 PM Item processed. Pos Laju Transit Office (KLIA Hub)
07 Mar 2020, 04:45:40 PM Item dispatched out Pos Laju Muar
07 Mar 2020, 03:00:58 PM Item picked up Pos Laju Muar
Parcel lambat sampai
Sy punya parcel blm sampai. Seller sdh pos awal tp cek tracking post update x berubah dari 5 hb. Tracking no ERB400713237MY Mau tau parcel sy tu d mna kedudukan latitud longitudnya. Lebih seminggu sdh ni...tu barang blm lg sampai2. Tolong lh update tu kedudukannya & percepatkan delivery tu.
Produk tidak sampai
Tolong kembalikan barang saya atau bayar duit saya dgn harga sama barang yang saya beli, bila cek dalam sistem barang masih lagi dekat pasir Mas Kelantan dari 19/2/20 sehingga sekarang belum Smpai dimelaka
Complaint for customer service counter
Hi, I m karen
I want to complain customer service counter at Bandar Country Homes, Rawang (Aeon), business hour is 10 to 6pm). I m a seller from lazada, lazada product is under delivery for the pos office, they don't not receive the parcel and scold us, this is a bad service and our customer had pay it to lazada Transport fees, I also believe lazada company have a contract with pos right? I hope this case can help me process it. Thank you
11/03/2020
Contact me [protected]
Service for account holder
I have signed an agreement with poslaju to pickup my posting item everyday. My company is ELYSCA TRADING, account number [protected]. Unfortunately recently my items haven't pick up on Saturday and Monday especially. Besides that, when i requested flyer which they supposed to send me, it took them 2-3 days to send it, i have to call everyday to remind them. Because of this matter order from my customer arrive late than they requested because of poslaju bad services recently. I'm running out of patients with your service. Please fix this problem a.s.a.p
My item did not received to customer
I send my parcel using flexi postpaid S size and my tracking number is FE203931709MY. But my customer complaint not received the item. When i check using portal. The item stuck at mail processing center Kota Kinabalu. I send my parcel on 25th December at pos office klcc and until now the item not received and my customer request to refund. Llease advised.
Pengiriman yg lama dan lambat
Paket sya blm d kirim2 dari tgl 20-02-2020
dan baru masuk tawau tgl 24-02-2020 sampai saat ini barang masih d tawau, dgnn no trackingnya RR167084597MY sudah hampir 10 hari barang masih d TAWAU kenpa belum d kirim mohon di percepat pengirimn barangnya 🙏
Pengiriman terlalu lama dan lambat mohon segera d proses pengiriman nya barng mau di gunakan secepatnya, no tracking sya RR16708459MY
Pos laju lambat
Saya beli barang dekat shopee, Barang pos masih belum sampai hingga sekarang. Ada yang last update parcel pada 21/02/2020. katanya consignment dispacth out from the transit office Tapi dah hampir seminggu masih macam tu juga. Penjual tu dah pos barang lama dah, kalau saya cancel order kesianlah dekat penjual tu. Mohon beri pencerahan dan percepatkan proses. Ni tracking no barang saya.
ERB349346796MY
ERB350010732MY
ERB352350787MY
Kehilangan barang
Hello cik. Sy nk report tntang khilangan brg smasa proses pnghntaran brg sy ke rumah penerima. Sy telah pos duit matawang mesir untuk diberikan kpda penerima, krana dia akan trbang ke mesir pada esok hari. Tp brg yg pnerima terima hnyalah smpul kosong dh tiada duit dlm sampul trsebut. Mohon cik ambil tndakan sgera. Pnerima tk dpt mmbuat report dkt poslaju yg brdekatan disbabkan dia dh terbang ke mesir. Sy dh rugi hmpir 1400le hnya kerana staff poslaju tk amanah dlm pnghntaran brg yg diberikan. Tlg ambil tndakan sgera.
barang belum sampai / barang belum hantar kat destinasinya
Selamat petang. Encik/cik Item saya belum sampai di destinasinya nombor tracking ERB230193305MY dari tarikh 24 Jan 2020 dah 3 minggu sudah item belum hantar dari pos laju kota kinabalu. Saya sudah check pos laju yang sepatut sampai kat pos laju Tamparuli, saya sudah tanya kat pos dia bilang barang masi belum sampai lagi. dah 3 minggu sudah betul-betul lambat hantar.
servis
Selamat malam, maaf.. Cik/encik yg saya hormati.. Saya nak buat aduan terhadap poslaju ampang. Minggu lepas, saya ada suruh kawan saya kirim brg.. Tp sampai skrg x sampai².. Bila saya check dkt no tracking ep706692459my, diaorg suruh saya pergi ambil sendiri dkt poslaju ampang 😌masalah nya skrg cik/encik.. Saya tak tahu jalan dekat kl ni! Mcm mana saya nak pergi sana? Diaorg x hantar pun barang saya😌telefon pun tak ada 🙄ni, saya sendiri pergi check guna no tracking 😣
My parcel
Custmer servce pos laju shah alam s16 bagi alasan bodoh, PL TERCICIR dri parcel, sdangkan masa pos PL dh di solatip(gam) mcm mna pL blh trccir...sya kol offce berpuluh kali x berjawab, brg dri 31st jan smpai skunx sya xtrima lgi...cs pos laju shah alam s16 mmg sgt² bermsalah...xamah, xjjur ats brg customer, bt kerja sambil lewa...! Tlong cari my parcel smpai jumpa...di mana tanggungjwab anda sebagai pekerja? Bgi alasan bdoh dgn customer...i cuma dpt berhubung dgn staff rider van sahaja...dgn cs poslaju lgsung xdpt..sbb kol berpuluh kali xpnh jwb!
courier service
Hi,
Good day to you.
Tracking number : ERB292497540MY
I Love to shop at popular e-commerce app known as [Shopee] and lately I bought few products from there at the same time. Everything was deliver on time. Of course some was delivered by J&T Express, DHL Express as well as Poslaju. Poslaju courier never fails me before. But today is my first encounter something was off. Its awful. Because it appears in system stated that Delivery was not possible as recipient was unknown to occupants at the premises. And item will be returned to sender. What a irresponsible person. The postman don't even contact me for further investigation. For information Seller from Shopee are unable to amend the address provided by Buyer as they can only allow print all the information and attached together with the parcel itself . Kindly Advice. I know is Friday but shouldn't be taking a task (JOB) lightly. Hope to Hearing from you soon.
Thanks and Best Regards,
Nicole
parcel (road tax) not yet received till now.
Report No : [protected]
Tracking No: EP501771741MY
pihak HQ tidak dapat nk memberikan jawapan status parcel tersebut tarikh pos 19/1/2020 sehingga hari ni 06/02/2020 sudah 19 hri masih tidak dapat dikesana dimana parcel saya berada.
Pada Hari ini sya bercakap dgn staff yang bernama En Marwan dan Saya amat kesal dengan perkhidmatan pos laju, beliau tidak dpt nk pastikan utk cuba cari solution ttg masalah saya ini. Isunya Roadtax insurance customer kami tidak diketahui lokasinya sehingga kini. siapa yg hendak bertanggungjawab dlm masalah spt ini?
Harap pihak berwajib sila jawab dan dapat menyelaesaikan masalah saya ini.
Sekian Terima Kasih
No.96, Jalan serindit 22, Taman Scientex , Pasir Gudang, Johor.
post laju tracking no erb120337608my
Saya sangat berharap pihak pos laju dapat menyemak tracking no yg tertera. Gambar juga di serta kan.
parcel saya telah di ambil dari seller pada 20hb dan sampai sekarang tidak ada movement. Saya tidak menjangka kan yang barang saya masih di dalam transit selepas 2 hari?!
Saya amat berharap barang saya dapat di hantar sesegera mungkin.
sekian, terima kasih [harap ada pihak dari pos laju yg baca nie]
Pos Malaysia Reviews 0
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Overview of Pos Malaysia complaint handling
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Pos Malaysia Contacts
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Pos Malaysia phone numbers1300 300 3001300 300 300Click up if you have successfully reached Pos Malaysia by calling 1300 300 300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling 1300 300 300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 300 300 phone number 3 3 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 300 300 phone numberCustomer Service1300 225 2581300 225 258Click up if you have successfully reached Pos Malaysia by calling 1300 225 258 phone number 8 8 users reported that they have successfully reached Pos Malaysia by calling 1300 225 258 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number 6 6 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number7%Confidence scoreOn Demand Pick-up Hotline+60 376 261 900+60 376 261 900Click up if you have successfully reached Pos Malaysia by calling +60 376 261 900 phone number 91 91 users reported that they have successfully reached Pos Malaysia by calling +60 376 261 900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone number 244 244 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone numberInternational+60 1-300-30-0300+60 1-300-30-0300Click up if you have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone numberCustomer Support Hotline+60 3-2705 9900+60 3-2705 9900Click up if you have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number
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Pos Malaysia emailscare@pos.com.my100%Confidence score: 100%Supportfilateli@pos.com.my91%Confidence score: 91%
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Pos Malaysia addressTingkat 8, Ibu Pejabat Pos, Kompleks Dayabumi, Kuala Lumpur, 50670, Malaysia
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Pos Malaysia social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Pos Malaysia contacts
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