Priceline.com review: Priceline customer service

On Sept 13 I reserved 3 room at the Red Roof Inn for 9/22 through Priceline. This took 2 attempts. The first called was all set up and then nothing the representative just spot talking so I called back. I had to do it all over again because they didn't have any of the information I gave the previous guy. This representative gave me a registration number after he processed to of them. I told I got an email for the first 2 but not the 3 one. After I hung up it never came and I had to call again to get the registration number. The lady gave the number and I asked her what I need to do if I need to cancel it. She gave me the confirmation number and said all three rooms were one there and I would need to cancel before midnight on the 21st. I called and canceled the reservation on the 15th. When I called to cancel my reservation an automatic system said I would have to speak to a representative in order to cancel. When I spoke to the representative he said my reservation was canceled and $171 was returned ( the price of one room.) I repeated the price and he said yes, I was only charged for one room. All the rooms were under one name. On the 9/22 I called Priceline because I just happened to look at my account and I saw only one room was refunded on my card but there was a charge for the other 2 rooms. Upon calling I was blamed for not canceling the other 2 rooms. Then I was told several reason why I was being charged for the other 2 rooms. " I canceled the reservation on the web, ( which I didn't)" "I was told R.R.I would not cancel my reservation because it was too late." "I made 13 reservation which were denied but the 3 took." "The representative who made the reservations ordered them separately, but should have been order together."

When I made the reservations I was told if I need to cancel they would find them under the name. Priceline is blaming Red Roof Inn for not returning my money instead of correcting the errors they told me that were made by their workers.