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CB Travel and Vacations Priceline.com Best price guarantee
Priceline.com

Priceline.com review: Best price guarantee

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2:04 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I checked Priceline for a car on the 6th of November and found a midsized car for 41 dollars a day, on the 8th when I had confirmed my travel plans I went back to find the price had gone up to 59.11I assumed the price increase was due to the upcoming holidays. On the 12th of November I checked back and the same car for the same dates through the same company was again 41 dollars. In the mean time I had Been issued an e-mail stating I could sign up to be a VIP member and how wonderful the benefits were so I signed up. I tried to submit a claim as instructed and was unsuccessful when I called customer service they said I could not receive a reimbursement because I was not a VIP member. after looking at my trip itinerary I noticed it said "This trip is eligible for our Best Pric Guarantee. As a VIP member, if you find a better price for this trip we'll refund the difference. I know I was not a VIP member at the time I booked my trip but this is the same car for the same dates through the same company! I feel I am entitled to a reimbursement for this reason. I have been diagnosed with terminal cancer and need to save every penny I can, so this is very important to me. I hope whoever receives this has some sort of decency, this just is not good business!

Desired outcome: I just wish to be reimbursed for the difference. I don't feel that is to much to ask!

Update by Aaron Anderson
Nov 13, 2023 2:07 am EST

Thank you for your consideration.

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  1. Priceline.com Contacts

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    800 Connecticut Ave., Norwalk, Connecticut, 06854, United States
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    Dec 18, 2024
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Priceline.com Category
Priceline.com is ranked 13 among 518 companies in the Travel and Vacations category
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