Priceline.com review: Can not cancel a reservation. Additionally, priceline said they had no record of the reservation.

I went online to secure the phone number for the Hilton Downtown Tampa so that I could book a reservation for a one night stay in April. Upon calling to book my reservation I obviously thought I was speaking with the actual Hilton and NOT a 3rd party partner.

I specifically asked the representative who assisted at least 2 times if I was speaking directly to the hotel and she said yes. I made the reservation and confirmed my name, credit card information, and email address. Additionally, I confirmed my email and was told I would receive an email confirmation. Since, I was booking for myself and one other person I wanted to send her the confirmation, and that's when I realized I never received it.

I immediately reached out to Hilton and provided them with the confirmation number when I was told they couldn't cancel my reservation because it was booked through one of their 3rd party partners. I was instructed to reach out to Pricleline, who I spent over three hours trying to resolve without any success because I kept getting an electronic voice message, which asked me for my trip# or phone number. The recording kept saying the information didn't match there records. I was referred to the chat on at least 3-4 different times where I spent most of my time waiting for someone to respond and the rest of it replying and then waiting some more only to be told that the confirmation number, which I provided didn't match any of there records.

I started this process over several times, and even explained in the chat that Hilton informed me that the reservation does indeed exist, and that the person who took my information and confirmed it, had actually put my email in incorrectly during the reservation process.

I never received the confirmation and now that they have it, along with my credit card information, they are telling me they can't help me because it's NO record of it in their system.

Hat's off to Hilton Corporate who said they would be happy to cancel, but Priceline needs to cancel it on their end first. They even told me to call Priceline back and tell them to contact the representative directly so that they could clear it up and get my reservation cancelled. Priceline basically, said I am sorry we can't call them, and we have NO Record of your reservation.

DONT EVER USE PRICELINE TAKE MY ADVIDE. Now, because someone on their staff has my personal information, I have to pay to get a credit freeze alert listed with all three-credit bureaus as well as get a new credit card issued.

Additionally, I am having to update my credit card information and see if they can flag that charge, which I am sure Priceline who says they have NO Record of the reservation, will charge me in April.