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Priceline.com

Priceline.com review: Corporate fraud wide open 1

S
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11:23 pm EDT
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On October 18, 2024, I used my wife's card to purchase a flight back from LAX to RIC. Not paying complete attention at first, I found out the hard way that HER name was stated as the traveler instead of myself. So, here is what multiple agents/representatives told me, from two different departments - "I apparently put her name by mistake because this is what they have, and since this is what they have, then there is nothing I can do, except for HER ONLY to use the credit".

The point isn't even that there is no reason for me have put her whole name, whole address, and whole birthday of hers, when good and well it was me that was traveling. However, what I DID do is put her name as the CARD HOLDER. The point isn't even that they refuse to even consider that there could have been a glitch. Finally, the point isn't that they make so much money that correcting an obvious mistake (whether it was mine's or not) wasn't worth the negative customer experience. The real point was that when I explained that 129 Priceline bookings come from my company alone in a year is not worth ruining, the agent claimed that it DID NOT MATTER. Can you believe that?!

Expedia and Esky NEVER presented problems when my wife and I use each other's card to book flights and my wife does such so often through her job for her clients. Again, never was a problem. As a result, my opinion of them is obvious, and it is up to me, I will champion the boycott of this third-party fraud as much as reasonably possible!

Recommendation: DO NOT USE THEM FOR ANY REASON......UNLESS TO FILE COMPLAINTS AGAINST THEM

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E. Glover
Verified customer This complaint was posted by a verified customer. Learn more

Contact Priceline, explain your booking name error (cardholder mix-up), demand escalation to a supervisor, and stress your frequent use of their service. Mention that competitors like Expedia solve these issues easily. Push for a name correction or refund. Keep it concise and firm!

  1. Priceline.com Contacts

  2. Priceline.com phone numbers
    800 7742 3546
    800 7742 3546
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    7%
    Confidence score
    International
    +1 (800) 123-3316
    +1 (800) 123-3316
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    Mexico
    +1 (877) 477-5807
    +1 (877) 477-5807
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    USA & Canada
    +44 207 136 8462
    +44 207 136 8462
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    United Kingdom
    +61 282 239 711
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    20%
    Confidence score
    Australia
    +64 99 200 062
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    New Zealand
    +33 157 323 025
    +33 157 323 025
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    France
    +49 695 170 9665
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    Germany
    +30 800 4414 6960
    +30 800 4414 6960
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    Greece
    +39 291 483 354
    +39 291 483 354
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    Italy
    +31 202 008 497
    +31 202 008 497
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    Netherlands
    +34 912 754 770
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    Spain
    +81 357 674 586
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    Japan
    +82 234 837 211
    +82 234 837 211
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    South Korea
    +1 (800) 774-2354
    +1 (800) 774-2354
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    Caribbean
    +1 (888) 751-9159
    +1 (888) 751-9159
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    Dominican Republic
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  3. Priceline.com emails
  4. Priceline.com address
    800 Connecticut Ave., Norwalk, Connecticut, 06854, United States
  5. Priceline.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Priceline.com contacts
Priceline.com Category
Priceline.com is ranked 13 among 518 companies in the Travel and Vacations category