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I have been trying to resolve this since March 7, 2023. The only response I have been given is that my reservation was given to another person by the name of Adam Ortiz. I will attach the letter I received from Priceline with Nation Car rentals Response which tells the name of the person they gave my reservation. I was not able to get the reservation due to not having a credit card. When I reserved it on Priceline, I was informed to reserve the car by selecting debit card. This gave me the car rental agency National, and I reserved the car on Priceline, however when I landed and went to pick up the car it was denied due to not having a credit card. I immediately contacted Priceline which is within 24 hours and while at the LAX National car Rental place and the representative contacted the supervisor onsite at LAX and was informed that they refused to rent me the car because I did not have a credit card and they did not accept debit cards. The Priceline representative cancelled my reservation within a few minutes of speaking with manager onsite and before I was placed in the ambulance, however Priceline billed my debit card for a deposit of 313.98 which is what is showing on my bank statement for a card I never picked up and as stated on respond they given to Priceline representative by National car rental on March 22, 202. When a car is picked up, they have to show ID and it must match the reservation and credit card. So, If I picked up the car, they should be able to provide that proof to you and if my reservation was given to another person, they have to provide it to your department and not me to verify it is not my signature on that contract before a car leave out of the parking structure. National does not want to submit any documents showing that I did not pick up the car or sign any contact because it was not me, they gave the car and car reservation to a stranger, but they took my debit card information and billed me and gave a stranger my rental that was denied to me. I want further investigation on this requesting surveillance camera or sign contract because the reservation was cancelled by the Priceline representative before I left the building. So, there should be no dispute about me not receiving my deposit of $313.98 because my reservation was given to someone else while my reservation was cancelled and my card was refunded the rental price while standing onsite the LAX National car rental on March 3, 2023, around 9 pm. So, if my reservation was cancelled, how was I given a car for a reservation that was cancelled and the confirmation number from national [protected] and the person given the car rental are two different rental agreement ([protected] which is what's listed in the letter from a response Priceline representative received from national car rental. They should be able to provide you with that contract to prove it was not me and the reservation was cancelled. Check the time of the pickup and cameras because I have the police report that I was put in an ambulance from the LAX National Car Rental parking lot. This proves again that they gave that person his own reservation and is the reason they don't want to provide the proof. There is no past reservation shown on Priceline for Trip #[protected] for this rental car or any other reservation for a car in March 2023, I supposedly picked up which I did not because it was canceled but on National site, it said details about this reservation cannot be viewed because the rental has been completed. To view your receipt please look up past rental but there's none on the page in my account listed. Thank you, I look forward to hearing from you soon.
Desired outcome: I want my refund of $313.98 and compensation for the stress that led me to be taken by ambulance that night and the continue stress of fighting for my deposit for a car I never picked up since March 7, 2023,
