Publix Super Markets review: bad customer service 11

Have shopped Publix for many years in FL & GA. Not sure what their customer service issues are but after 25 years I won't be shopping there again. Just a recent list of issues:
Briarcliff Village Cashier, the only one open steps away to make coffee, when I asked the assistant manager, Dagmar, where the cashier went she stupidly says..."to make coffee, she'll be back in a few minutes." I left a full cart of groceries on the conveyor belt.
Briarcliff Village Deli: waited 10 minutes for service and no one was there. Ended up getting store manager to wait on me.
Hugh Howell Express lane 10 ITEMS OR LESS: Today went to grab a few items, the person ahead of me had 40 items in her cart and the cashier did not say a word. Spoke to store manager Irene and her response was "we don't make a customer go to another line" The other 8 people behind me were also upset.
Why have an express lane if you don't intend to enforce the rules?

Called consumer relations in Lakeland FL. Pam, could not have been less interested.

Publix is now off my list of stores my family and I will frequent. Theres Kroger, Ingles, Whole Foods and others thank goodness as customer service at Publix is a thing of the past.

I understand why the cashier didn't say anything to the customer with too many items - they don't want to lose the business and upset the customer - but I agree that it's unfortunate that people can be so inconsiderate. Personally, I would have said something to the customer and not waited for the cashier to.

These people have found out that if they stick with the bad attitude, then they will get whatever they want.

My personal tack is - I'm an @$$. I will offer to teach them how to count and ask them if they can read. I will humiliate these people in any way I kin find. I will loudly count the groceries. Be bold. Be a bad***. If not, then don't whine.

These days - toss away the manners. Yeah. I said it. Get your monster suit on and dish it out. 'Cuz these are the same people who will hit you, run, and if caught claim that it's all on you 'cuz you were there "in the way." I know 'cuz I been there.

the truth is they just want to check your groceries out and get you out of the damn store, they dont want to help you with your groceries and damn i hate the customers, this was bogo!, this isnt the right item, i forgot something let me go get it, i hat retail and working for publix because I HATE CUSTOMERS BECAUSE THEY ### SO F#$%$ MUCH, IM NOT YOUR DAMN SLAVE AND I WONT BEND OVER BACKWARDS FOR YOU, THE MANAGER SUCK A#$ ALSO THEY ARE THE LAZIEST SONS A B#$%$!

ALL OF YOU ARE ###IING DUMB. GO SOMEWHERE ELSE AND GET SICK FROM ROTTEN MEAT...I HOPE

There is a well known adage that successful retail businesses operate by, "The customer is always right". It is not always true, but Publix needs customers more than unskilled idiots that don't even deserve minimum wage. The manager's job is to deal with customers as well as the mentally challenged cashiers and employees.

I have the choice of just taking my business elsewhere and blogging about how incompetent and rude some Publix employees are. The store manager does not have the choice of where he/she works after he/she is terminated because of so many complaints. I posted this to a blog and at least 100 people have called the Customer Relations # [protected].

That's how business works. It's called the Free Market. Provide bad service and the customers go elsewhere. Don't ever underestimate the power of boycotting a brand or store especially when nasty, racist employees are the cause. ACLU and Anti Defamation League will do the work of a thousand lawyers when you act in a racist or anti semitic manner.
You disgruntled employees should not take your misery out on paying customers.

I understand that you are angry that people demand good service. Be of good cheer. Hyper inflation is coming in 2011 and your measly paycheck won't even buy enough food for one day. This board is here for customers to complain because the over-payed disgruntled managers ego's far outweigh their skill. This is why all the good jobs have been outsourced. American's went from a society of producers and savers to borrowers and spenders. Unskilled labor used to mean hard work. Now it means getting payed too much for doing nothing.

I was responding to "Bad Customer Service" by Michelle who obviously works for Publix. Hers is a nonsensical, misanthropic tirade against the consumers that keep her company in business. Seems like she could release that pent up aggression much better if she applied to TSA. They have very low intelligence requirements and perpetual anger is an asset to them.

I agree, most Publix are. When I lived in Dania the employees were on a first name basis with the regular customers. They even scanned their own coupons if they saw I had items that were on sale. I was talking about a specific Publix in my complaint.

Unbelieveable. All these complaints and you are the only one that says they are good. Hmmmm...

When we walk into a Publix, we are under the delusion that we are the customer. We are not. The Publix customers are the vendors who fill the shelves and pay Publix a rental charge. Want cheese? Cheese can be found throughout the store, from one end to the other(7 different locations in most stores). If WE were the customer, the cheeses would all be together so we could easily find what we want, but since the vendors are the real customers, each vendor has all products in a section they rent out, regardless of what the people witht he money have to do to find the various products. Since you are not the customer, it is unreasonable to expect Publix to care, and they don't.

You sound like the one with a chip on your shoulder. All these people are wrong and Precious Michelle is right. Go Karen