CB Animals and Pets Purina Pro plan

Purina review: Pro plan 1

ChocLab of Prescott, US

Jun 17, 2024 4:52 pm EDT

Verified customer

Review updated: Jun 18, 2024

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A bag of Purina Pro Plan Complete Essentials Beef & Rice caused GI issues in my otherwise healthy Lab who had eaten Essentials most of his 10 years. After consuming food from this bag, he began frantically eating grass & vomiting off & on for a week. Then he began having diarrhea. I fasted him & put him on a rice & boiled chicken diet during this time to no avail. I also tried pumpkin & Kaolin. After 2 weeks of this I threw up my hands and took him to an emergency animal hospital (could not get in to see his regular vet for weeks). His vitals were fine & his lab work was normal. They put him on a bland diet schedule also. After a total of 3 weeks, he was finally able to eat normally — another brand of dogfood.

Claimed loss: The emergency hospital visit cost me $765.

Desired outcome: I would like Purina to reimburse me $765 for the hospital visit - due to my Lab eating bad dogfood from Essentials Beef & Rice.

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Purina response

Jun 18, 2024 10:25 am EDT

Purina customer support contacts

Phone numbers

800 897 1971

8800 200 8900

Address

PO Box 2530, Largo, FL, 33779, US

Website

www.purina.com

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We're so sorry to learn your sweet Lab wasn't feeling well, Karen. This is very concerning for us to hear, and we'd like to speak with you further to learn more about your experience with us. Please know that our products are 100% safe to feed, and the quality of our products is our #1 priority. You can contact us directly, on our website here: https://www.purina.com/contact-us. We look forward to hearing from you.

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M. Cartwright

1 complaint

1 comments

M. Cartwright

Jun 18, 2024 4:42 am EDT

Verified customer

Your dog had been healthy and thriving on their food for 10 years, and suddenly, one bag turns everything upside down. The fact that your Lab suffered so much, from frantic grass eating to vomiting and diarrhea, is appalling. You did everything right—tried different remedies, fasted him, and even took him to an emergency animal hospital. It’s clear that this bag of Purina Pro Plan Complete Essentials caused serious issues.

You deserve answers and accountability from Purina. They need to know that customers like you won't stand for such negligence. Make your story known, demand they investigate, and ensure no other pet owner goes through this nightmare. Your dedication to your Lab’s health is commendable, and it's time Purina steps up and takes responsibility. Stay strong and keep fighting for your pet's well-being.

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