Radisson Hotels
Reviews and Complaints

After reading through the reviews for Country Inn & Suites by Radisson in Chandler, AZ, it's evident that customers have faced significant challenges with the Radisson Rewards program and customer service. Issues such as sudden devaluation of points, misleading points system, overpriced rooms, and unresponsive customer service have been recurrent themes. These experiences may raise concerns for potential customers looking to book with this hotel.

We came down with our family at Radisson Jass Shimla. Total 4 Rooms for 3 Nights, 3 Senior Citizens and 3 kids are with us. Booked this hotel for known hospitality.

One who know Shimla, must be aware that local travelling is bit difficult. Vehicles are not allowed in mall road, nor cab service like ola uber is good, nor its comfortable for outsider to drive in this hilly and congested area.

I normally make enquiry whenever we plan a trip, as parents as well as kids are there so have to do proper homework. And so I did for this hotel also.

my experience;

At time of booking I confirmed from my TA as well as hotel itself that there is shuttle vehicle available all the time for mall road,

When we reached here and asked, the response was that we will drop you at a particular point from where you have to walk upward 1/2 n KM.

my question, why you wont drop me to exact point ? Answer is : Thats chargeable. I kept the phone.

After few min I called cab via local friend and sent my parents, and again called at service desk to get arranged shuttle vehicle, answer is "Its not available for next few hours, but paid vehicle is available."

Its not only that I felt bad that they are charging 1500 for 500 meters of travel, but is it what hospitality service meant? we opted such a expensive hotel just to ensure that my family can have a memorable time. But what's the behaviour that hotel staff is just pressing hard to get money out of customer, already who is paying such a lot.

Its going to be my last trip with Radisson Group of Hotels for rest of my life.

Staff is really professionally trained here to take out as much as possible but no sense of hospitality in true sense.

My experience was at Radisson Blu Amman Galleria Mall.

I have had a mixed experience (both good and bad), which I am writing in detail below.

I work with a travel agency and I came here to visit my friend who was staying in this hotel and evaluate the hotel services. Starting with the front desk team they were friendly, not committed to five-star hotel standards, and the lady at the reception wasn't wearing a uniform! Hair down, which left me a little shocked. Management should give more training when it comes to grooming and respecting the guest's presence.

To make matters worse, when I had to provide the ID the receptionists were chatting and laughing with each other which left me feeling like I wasn't valued or taken for granted, they didn't seem to care. Kinda chaotic to be honest.

They might be missing a bit on the small details that go a long way, like a courtesy call.

As I recall, the room was compact but manageable, very clean and comfortable. Not soundproof.

HK staff were helpful. I didn't have the chance to try the breakfast, but the room service was fast and pleasant. The hotel location and lobby are fantastic!

On my way out, one of the staff asked me to evaluate the hotel and write his name. I felt extremely uncomfortable and forced to write a good review. Reviews should be based on a true, honest experience, not a forced one.

After my short visit, I was hesitant and I chose not to pick this hotel. Unfortunately, all it takes is one unkind, uncaring, poorly trained individual to ruin the hotel rating.

It was very obvious that the hotel is extremely new and has recently opened due to some issues that haven't been worked out. The entire experience was just very, very bizarre.

We were extremely excited about the opening of one of the most trusted Hotel chains Radisson Blu Hotels, yet we cannot risk it and book for our clients due to unprofessional, uncommitted crew.

We have high expectations when it comes to Radisson chain but this service is not what we expected.

Even in 3-star hotels receptionists wear uniforms, are fully committed to grooming standards, and act professionally around guests. I felt like a group of friends were standing at the front desk chatting and laughing loudly without any respect for the guests' presence.

Am indeed looking for an improvement, and I am hearing to consider these small details. Looking forward to working with you in the long run.

This stay has been HELL! We checked in October 20th 2024 at the “Country Inn & Suites by Radisson Ocala Southwest”at 3720 SW College Rd Ocala, FL 34474,
through “FEMA” public assistance. My home got damaged due to the hurricane and I assumed the country and would be the best day for us temporarily until I’m able to reside at my home. However, on DAY 1 we noticed there were bugs, biting us in my bed my sister’s bed and on my sister’s children! The toilet kept stopping and coming up from the room next-door to us. Ever since I told them I will be contacting corporate if they do something about this I have been received customer service for the rest of my stay. The general manager at the front I’ve been leave his name was Paul, gave me a random call last night saying there has been complaints of stomping coming from our room however, we were not even in our room, We were out running errands. Now I just received a call this morning saying our room is deemed unacceptable and we have until tomorrow to find another place to stay. However, I have a video here that the room is actually spotless to the best of our ability, EVEN WITH the Bug problem! MIND YOU the manager REFUSES to come look at the room that he claims is so “unacceptable”. We get up every morning and clean up a before we go to bed! and the Manager won’t even tell me whats wrong with the room ?! He just keeps saying “it’s not in good condition and it’s not up for debate”. They had roaches when I walked in, bugs in the bed, we had to keep switching and everyday I go down there to get a different room they’ve been saying we have to wait. This is very hard on us as the kids have just got signed up for school and the bus was coming outside of the hotel with our original home still not in a livable condition. I would not wish this heartache on anybody! They have 7 rooms closed right now ! Because the whole soccer team team came in an got lise in there head alll the girls … police were all downstairs ! I have called corporate and filed a complaint. Now, I am submitting reviews on every website that I can about this. If I could give zero stars, I would!

I hope this message finds you well. I am writing to express my concern regarding a serious issue we encountered during our stay at your hotel "radisson blu resort saidia" . Unfortunately, we experienced a significant problem with mosquitoes, and despite raising the issue, no convincing solution was offered, nor was any visible treatment applied, either inside the hotel or in the surrounding outdoor areas, including the golf course nearby.

We have taken several photos documenting the large number of mosquitoes present in various areas, which significantly impacted our experience. We would appreciate it if you could address this matter urgently and provide information on the measures being taken to resolve this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

I had 3 reservations that were made via Agoda for Radisson RED London Gatwick Airport Hotel:

28th to 31st July - [protected] (£244.68)

5th to 9th Aug – [protected] (£323.88)

12th to 16th Aug - [protected] (£307.51)

I checked in 28th July ([protected]). My hotel room lock was working fine. The next day, upon return to the room in the afternoon i found the door lock was broken and my suitcase bag was open. I also found later in the evening the AC was frequently making roaring sounds for no reason and i could not sleep. The room was also not cleaned. I called reception from my room and no one answered. I then called the hotel on [protected] and no one picked up. I contacted Agoda who i made the booking with and they also said they could not get through to the hotel. I then sent email to hotel and Agoda to help resolve the issue and it was difficult to get it resolved. I spoke to Mr Saurabh Mehta (front desk manager) during my stay who was being difficult and pointing blame at me for not telling him sooner. Mr Jidesh (FD night shift manager) was also not being helpful. I honestly didn’t know how to resolve the situation and was constantly blamed.

I explained i had tried to but he was dismissing me and said he cant do anything for me because they didn’t know sooner. When I checked out he said to send him the email i sent originally to the hotel as he claimed they did not receive it. I sent him the email and he said he would see what he can do. I did not hear back from him when he said he would reply. I am so upset by the whole experience, im worried about my future bookings as i do not want to stay in the same hotel again after the terrible experience i had and need help to get my refund so i can book another hotel. I would like to also request compensation for my terrible stay i did have. I got awful sleep and headaches because of it and im left very stressed out and trying to resolve the issue.

I would therefore like to request full compensation of £244.68 for the terrible experience and stay i had and to cancel my 2 non-refundable future bookings ([protected] and [protected]).

This week I checked into the Radisson Blu Hotel in Marseille having booked a full price room, only to discover the hotel is in the middle of being renovated - when I asked to talk to the manger about this, he came down but would not accept that them not mentioning on their website that the hotel is currently a total building site was not good business - he dismissed my complaints and was pretty rude too boot, even when I explained that I am allergic to house dust etc - when I went on Trip Advisor in order to leave a complaint there, I found loads of other customers have already had the same problem, and that Radisson have obviously just ignored them too - sadly this means my respect for Radission Blu as a hotel chain is in the dumper (rather like the hotel in Marseille!) and I will have to look for alternative hotels - cheers

1. I am a serving officer in the Indian Armed Forces and I had booked the hotel as part of a package extended to Indian Air Force for a seminar on New Delhi. Me and my team have been frequent guests of Hotel Radisson since 2019. We have always enjoyed your hospitality and has had good relations since then. The Indian Air Force teams have stayed in Radisson Blu Kaushambi, New Plaza etc during our exercises in Delhi and the stay has always been comfortable.

2. This is the first time that I have faced a situation where I was appalled at the deplorable state of services at the Hotel New Dwaraka, New Delhi, India.The period of stay was from 22 March 24 to 24 March 24, total 2 days. The stay was booked by the group conducting the seminar after working out the modalities and I made the individual booking later on.

3. The point of contact for us was Miss Barkha Gakhar and she was responsible for the group.

4. I had informed well in advance to Miss Gakhar regarding various requirements and she agreed and promised that they will be taken care of

a. Early check in due to itinerary issues - I had sent a mail and telephonically informed her as well as the reservation team so that I do not dace issues while checking in with family.

But there was no communication between the point of contact and the reception desk. Me and my family were kept waiting at the reception for more than an hour inspite of informing prior of my travel plans. Neither was the reception team aware of any such information NOR was Miss Barkha available to resolve the issue either in person nor on phone. She did not attend any of my calls and we had to wait after a long nights journey at the hotel lobby. The reception could have atleast offered a glass of water as a mark of hospitality but there was no such act from the hotels side.

b. Since the visit was an official one, I had requested Miss Barkha for 2 separate invoices - one for my stay as per the MoU between hotel and the group and one for the additional expenses incurred for the family. This was also agreed by Miss. Barkha. However, the billing desk refused to give me separate invoices saying that since it was a holiday (Sunday) he cannot make a manual bill and will send the bill on my mail after 2 days. (The next day was also a holiday - Holi). I agreed thinking they were actually restricted due to hotel procedures but later I came to know that the team in earlier shift facilitated the same on the very same day for other guests of same group. The team at the time of check out were incompetent to understand the requirements NOR has any guidance from any senior personnel. This was evident tin the way they interacted with each other. Again, at this point I requested them to contact Miss Barkha and once again she was unavailable even on phone. The situation was later explained to her and she told me that it had to be resolved at the time of billing and she cannot do anything now. She refused to acknowledge that the very reason I could not do that was because of the hotel staff and them not listening to me.

c. The above issue was taken up over phone to the duty manager (Ph no +[protected]). Even the duty manager (Mr. Deepak) attended the call after 5-6 calls. There was minimal help and although they promised they will help, they never took any steps to resolve the issue. I was aghast at the indifference and before I could say much they disconnected the call and thereafter stopped picking up my calls further. This was unprofessional.

d. I have tried to make contact with Miss Barkha but most of the times she promises to call back but never does.

e. Further, the room condition was not one that was at par with Radisson standards. The washroom had to cleaned once again as there were stains in the toilet and the kids refused to use it without being cleaned. I would reiterate that despite the fact that they were tired from night travel they were hesitant to use it. The room was also dusty.

f. The cleaning staff on the other hand were helpful and cleaned the room and washroom with a pleasant face. Kudos to them.

5. My main issue has remained unresolved that I have not recieved the invoice from the hotel till date and I have to submit the claim for hotel stay. I am requesting for my invoice for my stay with hotel seal.

6. I am not sure even if this mail will draw any positive response but I am still trying for the sake of old relations that I have with the hotel. I am attaching a copy of conversation with the point of contact. I also have the mail in which I have forwarded the requirements . However, the size of attachment does not allow any further attachments.

Hoping for a positive response. It will be appreciated if any body from complaint resolution can reach out to me. My number is [protected].

Regards,

Wing Commander Hasheer Hameed Vayu Sena Medal

Radisson Blu Park Hotel, Athens from 04. to 06. March 2024

The confirmed rate by email was EUR 220,64 for 2 nights but the hotel charged me in total EUR 308,00.

The reception were not able to explain the diffrence and advised me to handle this problem with Radisson's Custer Service after returning to Germany.

When talking by phone some days ago with the Customer Service I was asked to mail a copy of the email with the confirmed rate to a given email address.

As I couldn't find this address I called today the Customer Service again to receive that email address however the german speaking lady was unable to to provide me with the right one and at least she asked me for my email address to send me a link or a form for submitting that related copies. But than the call ended suddenly and nothing has arrived so far.

Fortunately I found this on your website. Attached are copies of the email showing the confirmed rate and other information.

I expect a refund of the difference between the amounts of my payment and what was confirmed.

An other issue was that in the booking confirmation was stated "no payment in advance" but my credit card was charged for one night already some days earlier.

I didn't expect such issues when booking with Radisson Blu ... and for May/June are already reservation in Lisbon for 4 nights at 3 different dates.

I am thinking about canceling some of them because of my experiences with Radisson Blu ... last year in Oslo were also a problem with the hotel there.

I faced alot of problems during my stay at Raddison blu kaushambi Ghaziabad no one was attending calls in the reception even i called in emergency still no response there lift was so damn poor and engaged that I couldn't access lift properly swimming pool area was closed both days during my stay I couldn't even access gym because of the crowd and when i went to reception to inform them about the services they were giving lame excauses even no one was helping us for anything we called the manager he wasn't even there then he came 1 hour later still we didn't resolved the problem which we were facing then we called him again even managed wasn't answering calls even receptionist was also unresponsive this was the worst ever experience in this so called 5 star dumb hotel fire them off if they can't handle in any situation

Sir/Madam,

During our recent stay (January 10-January 17 2024) we were not given the room area we requested. We made our reservation in June of 2023, confirmed on 6/14/23. Instead of going through a travel website we booked directly through Radisson so we could request the location we preferred based on our 2 prior stays. The staff has always been warm and friendly making us want to return. We specifically requested a Premium Beach Front room on the first floor and specified rooms 101-110. Somehow, we ended up in room 253 which is on the second floor, far from where we requested. The hotel staff, while polite, were not able to move us. Seeing we paid a premium price ($354/night) and booked far in advance this was disappointing and felt we overpaid for this room. We have enjoyed our past stays at The Radisson and were hoping to return in November 2024 if we could find a way to have our room request honored. On a lighter note, the game equipment was broken, i.e. ping pong paddles and Connect 4 Boards :(

We are hoping to be able to recommend this Resort to our family and friends.

Thank you in advance for any help / suggestions,

Lisa Crovo

I booked a stay with the hotel November 9-13th, 2023 in Germany. Upon check in we had to check ourselves in through a self check that did not work and the employees could not figure out how to make it work. Once we got through this most extensive process, the key and room number was provided. We went to the room which had obviously been another persons room as their person items and luggage were situated throughout the room. We immediately went down stairs to inform the front desk and they then asked if we left our luggage in the room. My immediate response was NO, why would I leave my valuables in a room that is clearly occupied by someone else! They then provided a different room. They never told us about the breakfast buffet that I paid for throughout the stay, never told us where any of their amenities were or how to operate the room as the keycard was needed to have lights or the television on. The car garage NEVER seemingly worked as you could enter but not exit as the Kiosk's were always down on both floors. The hotel restaurant server spoke no English what so ever and just starred at us instead of asking a collegue to help. We had to ask a German lady sitting next to us to translate what was needed with the meal. We also paid 8,40 for a bottle of water that was sitting in our room for free. There was two days that the breakfast was not used as one was due to your restaurant being full with no available chairs or tables and was over capacity. Instead of the hostess not allowing anyone else in and stating to people that you were at capacity, she continued to let people in! I asked for a manager everyday and every night and on each request, I was told there is no manager on duty for four days. The maid would take towels but not replace them and on one day around 12ish, I went downstairs asking that they bring some to our room however we didnt get them until 1130ish that night which clearly was a little late as we were asleep and found alternate means of taking a shower.

According to the Radisson Hotel Website, Every Moment Matters

Radisson Hotel Group is an international hotel group with nine distinctive hotel brands, counting more than 1,100 hotels in operation and under development in EMEA & APAC.

At Radisson Hotel Group, we bring a refreshed commitment to hospitality leadership to meet the ever-evolving travel industry and the bespoke needs of our guests. We provide a Yes I Can! service in all our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations.

However, I am getting married on Thu 16 Nov 2023 near to the Edwardian Hotel in Manchester, England. We are getting married at 3:00pm, the same time as check in. I have asked for an earlier check in time so that we can get changed and get ready prior to the wedding, 1 hour would help! I've been told that they cannot do this and will will not be able to check until at least 11:00am. We are travelling 120 miles to get there. Can it really be difficult at a large 5* Hotel. Please help. Glenn Soane.

I sent email 6/29/23, I received reply 6/30/23; but have not reveived my refund. I tried to reply to email with [protected]@radissonhotelsamericas.com But now it comes back undeliverable. Please escalte my incident case. -

Orginial Complaint: "The tub was clogged and not properly draining which led me to falling and hitting my head and hurting my wrist. I did report this to the front desk and filed an incident report But I should be reimbursed for the pain that I am still having. I came there to take my daughter to UNCW orientation and Monday and Tuesday I had to stop several times during the program because I was getting so dizzy"

Comments: I would like to get a refund on my reservation. The tub was clogged and not properly draining which led me to falling and hitting my head and hurting my wrist. I did report this to the front desk and filed an incident report. But I should be reimbursed for the pain that I am still having. I came there to take my daughter to UNCW orientation and Monday and Tuesday I had to stop several times during the program because I was getting so dizzy. Please contact me. Thank you

Hotels:

-Country Inn & Suites by Radisson

-Wilmington

-NC

Confirmation or cancellation number: [protected]

Check in: 2023-06-23

Check out: 2023-06-26

___________________________________________

Hote Reply: Dear S****** M*****,

Thank you for taking the time to write.

We are sorry that you had this experience. I appreciate you reaching out regarding this matter and truly apologize for the inconvenience. In order for us to escalate this complaint to the right hotel branch, we will be needing to create an issue report. For us to do that, kindly verify the registered checked in/out dates on this reservation.

__________________________________

I replied with info AGAIN (even though in orginial email) and NO RESPONSE

Good evening,

I have just returned from the above resort which was a special anniversary trip for me and my husband. As we have stayed at the Radisson a number of times over the years we were excited to stay at this resort and had full confidence that we had picked the right hotel.

We arrived at 11pm to no welcome drink and to be told if we wanted food or drinks we would have to pay for it as the buffet had finished, surely the hotel knew we were arriving and as a 5* all inclusive resort i would have expected this to be available.

We tried to book the restaurants on the first day and were told that one was closed and the rest they were booked up for the next week so not a good start! We then realised that the restaurants were not fully operating for example only 10 places available for lunch when there were 50+ empty tables that could have been occupied, i assume to low staff numbers. Some staff were very rude, short tempered and looked overall fed up and didnt want to be there. The staff in the buffet restaurant all work very hard however the manager stands around shouting at them rather than helping... we saw staff members being shouted at on multiple occasions for not clearing tables fast enough, even though they had their hands full of plates from tables they had cleared and were running around everywhere the manager just stood there shouting at them.

If you want a drink at any bar you have to queue up constantly every time... without fail! How can you expect your guests to queue up over and over again for 1 drink at a time at a 5* resort? There is 1 bar staff member on shift and at times we waited in queues for over 25 minutes, some nights we didn't even bother going to the bars for entertainment as the queues were just ridiculous and served in plastic cups, again at a 5* resort!

One bar staff member told us to return our glasses to the bar if we wanted another drink as they didn't have time to clear tables. This was after queueing for 10 minutes! Also all inclusive should mean all inclusive, especially when it is 5* - the hotel wanted to charge us for some beers... only local craft was available for free and cocktails were already pre-mixed in cartons, not freshly made, again not what i would expect from a 5* resort.

It is advertised as a 5 star resort, i paid for a 5 star resort and unfortunately it was far from it. The whole place needs an awful lot of work and they definitely need more staff. The tiles around the pool are cracked and uneven, smashed glass has been replaced with plastic and paint was flaking off all of the woodwork. The bathroom in the room was filthy and was not cleaned during our stay. neither was the bedding. There was no kettle in the room and the minibar was never restocked after the first day.

I am thoroughly disappointed with my 10 days at this hotel and it seriously needs reviewing and renovating for future guests.

We checked into Radisson Blu Cardiff at 3 o clock on Saturday 30th September.

Approx 1 hour later while in our room we were interrupted when the room door opened and another couple of strangers entered the room.

We were shocked as they were also.

They advised they had just checked in and been given this room. We advised we were this room, so they returned to reception.

10 minutes past and reception rang and asked who are you? they clearly had checked us in but had no idea where we were.

I advised and they said something about a system error.

5 minutes later a different reception rang again asking who we were and saying there was a system error.

It appears the hotel security system around who was where was non existent.

The hotel had given keys to our room to complete strangers.

As will all thing, they can go wrong and it comes down to how you deal with.

I had to go to reception and ask what was going on got a fobbed off answer ok oh its ok now,.

I approached the manager the following morning and advised him, he said he had heard about the problem but it had been fixed,

I think the issue could have been dealt with better by customer card with a proper explanation and apology.

Security of customers and there belonging is a duty of any proper hotel and when the hotel fails the customer this should be appropriately addressed.

I have radisson gift cards, when I tried to redeem these I was advised they are no longer accepted but could avail of a refund with a €25 per voucher charge for administration. However after 24 weeks of trying and endless emails sent I am no closer to a resolution. I only ever recieve automated email responses, get ignored when I ask for a direct contact or name of someone to speak to in order to resolve this. Customer care pass the info to gift card dept and they say they pass the info to the relevant department but won't say who that is. Then nothing ever happens until I enquire again and the whole cycle starts over but no closer to being resolved. Its terrible treatment and reflects really badly on radisson.

Still not have received confirmation of this despite trying to do these 3 Times at 3 hotels. Lost out on rewards through no fault of our own. Tried to book Manchester airport Radisson for next September got through to Rusee in Asia couldn’t understand her, talked too fast was no help at all. Apparently the email was not registered even though we have done this 3 times at different hotels. Last booked for London Edwardian Heathrow booked night before we flew left car for 14 days because you don’t do 10 nights on return was told they had overbooked and our double room was not available we had no option but to accept a twin room, not happy. Lots of air staff that night obviously they must be a priority over normal customers. Please respond asap as your customer service has fallen way below our expectations.

I stayed at the Raddison Blu Scandinavia Hotel in Oslo in July 2023 (Reservation 25R2D81F). I used points to pay for my hotel room for the entire stay. I provided my credit card upon registration for incidentals and when I checked out the front desk confirmed my stay did not acquire any charges and there would be no charges to my credit card.

However, I received a charge on my credit card for 3,025 NOK (US$305.65) on July 17, 2023. I immediately contacted the accounting department as soon as I saw the charge hit my credit card and asked explained my hotel stay was paid with points and when checking out that morning the front desk confirmed there were no charges. There was no response to my email. I emailed again on August 7, 2023, requesting a response to my initial email (July 17) and the removal of the credit card charges. The Front Office Manager, Thea Cecilie Bergseth responded on August 11, 2023 stating the charges had been removed and included an invoice showing the charges were removed.

Fast forward and I received a credit card statement with $288.78 being charged to my credit card from Radisson Blu Scandinavia Hotel - Oslo. I once AGAIN emailed the accounting office to ask why the charge was put on my credit card and requested it be removed immediately as this was twice I was being charged for a room that was 100% paid with points.

This is on the verge of harassment from a hotel that obviously needs some management support. Now I have to look at every credit card bill to see when Radisson Blu Oslo will once again charge my credit card?

My stay at the hotel was horrible as I heard noises all hours of the night from both neighbors for which I complained already...that was bad enough and now the accounting system keeps reminding me of the bad hotel stay with these recurring charges. I have always had a good experience with Radisson hotels UNTIL Radisson Blu Scandinavia Hotel in Oslo. Please make them stop!

I stayed on the 10th of September renting 2 rooms with my family, prepaid at Manchester Airport. My name is Robert Hill and after checking out and going through Airport security I went to take my family for breakfast. I found the Radison blu had charged me again for 2 rooms. £127 and £50. Due this overcharge I couldn't buy my family breakfast and I had been put in my overdraft which will occur bank charges. If you look at [protected] reservation number you will see if been overcharged again. This is completely unacceptable

You can read my full complaint that was regisyered with Rend at [protected]

Complaint number [protected].

Trying to get my refund of $110.04 that was charged to my credit card on Jun 20, 2023 for my stay on August30, 2023. I made my reservation and confirmation was sent from

[protected]@e.raddisonhotelsamerica.com confirmation number YF96GQC.

I stay at your hotel on August 2, 2023 and was unhappy therefore I cancelled my reservation for August 30, 2023 on August 2, 2023 and was told bynElaine that I would get a refund .

I am not asking for a refund for August 1, 2023 which you charged my credit card on Jun 20,2023 for $113.86. Even though I was unhappy, I selpt there and used you shuttle, so do not except that refund but I cancelled my August 20, 2023 and I expect the refund of $110.04

No restraunt and was told I could walk to the hotel next door or the Hilton. I am 83 years old and it was 115 degrees outside. bought a sandwich for

$9.02. Bread was soggy and meat did not taste good.

As i say do not want money back for August 1, 2023, only for August 30, 2023.

I had been trying to get a refund to my credit card since August 2, 2023.

Thank you.

Dorothy Clark

[protected]

dorothy.[protected]@hotmail.com

August 17, 2023

Radisson Hotels

701 Carlson Parkway

Minnesota, Minnetonka 55305

To Whom It May Concern:

I went online to the Radisson website and created a reservation with the Radisson Blu Resort & Spa in Split Croatia on 8/16/2023 at 8:45 pm eastern time, reservation # 0QK198V4 and guaranteed the reservation with my American Express Card xxx43003.

At 4:50 am eastern time 8/17/2023 I received an email from Radisson Blu Resort & Spa requesting I authorize payment as my reservation had prepaid rates and it was non-refundable. I found this a bit unusual because I had already secured the reservation with my American Express card. To investigate further, I selected the “pay now” button and much to my surprise, American Express was not a method of payment offered on the prepayment screen. The company providing the pay now service is WORLDLINE and I suspected this may be fraudulent so I placed an international call to the Radisson Blu Resort & Spa in Split Croatia to inquire further.

On 8/17/2023 at 8:20 am eastern time I spoke with a reservations agent who informed me the email I received was legitimate and requested I use a different credit card as the prepayment website does not accept American Express. I explained that I secured the reservation with my American Express card xxx43003 and the property was authorized to charge my card. The agent informed me they would not use my American Express card for the reservation, I would be required to use a different card. I explained that I would not have created the reservation had the property properly informed me they did not accept American Express. The agent explained they do accept American Express but not for pre-paid reservations….. I explained I would most likely be cancelling the reservation and I was shocked to hear that if I did not show up for the reservation, they would charge my American Express card.

The situation seems highly unethical, and I wanted to report this information to Radisson and American Express to see if you feel this warrants investigation. Can you please let me know if I can use my American Express card for this reservation.

With warm regards,

Gordon Galey

Raleigh, NC

[protected]@gmail.com

I received a gift card before cova virus I phoned your hotels numerous times they said you are still, fine to use I even phoned last year again, again I was told I have 2 years to use it so I tried to book only to b told yous no longer use them much to my dismiss, so for the last 2 weeks honestly i’ve been sending emails to your hotel compartments regardimg gift cards and had been given a giftcard refund request page but to no avail the page is not in use

I’ve emailed back and forwards now and have about 20 emails one person says I can’t get a refund next person says u can’t get one my mind is fried at this stage

The giftcard is worth 100 pound im going round in roundabouts and getting no where i’m actually getting fobbed off here please in gods name can someone please help me out here my email address is [protected]@btinternet.com

Name is joan carson

My tel no is [protected]

Please please can someo, et help me out the addresses I was gives is as follows

Giftcard. Radissonhotels.com/refund-request and [protected]@radissonhotels.com and giftcard. Radissonhotels.com

Now I tried all these and indeed emailed everyone back regarding this issue and here I am with no further on please can someo, ed help me out

Joan carson