Ramada
Reviews and Complaints

I made reservations yesterday on line for the Ramada Inn in Mountain Home, Arkansas through reservations.com for August, and saw that the policy of Ramada, that the reservation has been fully charged and is NON-REFUNDABLE. I understand when there is a 24 or 48 hour requirement for hotel cancellations, but this far in advance, and the entire amount is non-refundable. Unbelievable! I don't want to cancel, but I'm complaining . The trip is to visit my 97 year old Mother. What if she passed before the scheduled trip, and I can't get a refund for this hotel. I would like a better answer than "our policy". I would like a waiver and a refund if I find we need to cancel. My e-mail address is: connie.[protected]@gmail.com.

I am a travel agent. With both clients sitting in my office yesterday, June 18th, watching me, I made a reservation online for the Ramada by Wyndham Vancouver, for arrival on July 9, 2019. Res # 80980EC082651 for George Lepper. I used their email address for the confirmation to be sent. They never received an email but did receive a text later in the evening and noted the reservation date was for last night June 18th. The notified me this morning & I immediately talked to the hotel but they are telling me there is nothing they can do without the email that was sent but never received. The hotel has the email so I do not know why that is an issue. The payment given needs to be applied to the correct date, July 9, 2019 for 1 night. Please do not charge him for last night. My phone is [protected]; email [protected]@suesmithvacations.com

we made a reservation online through booking.com a few months ago. we then called the property directly to cancel a few days later as our plans had changed, and in the email we received from booking.com it mentions contacting the property directly.

my wife called the property to cancel, and from what she was told the reservation was cancelled.

pan forward months later, this past Saturday morning to be specific, and I received a charge on my AMEX for the full amount (which was $1198 for one night's stay) - the charge came the morning of the day we had cancel to stay.

we contacted the property and to our disbelief, the management, Mr. Ritash Patel, and his staff were combative and defiant. we have opened a case with booking.com as well as AMEX as a result.

I felt it necessary to let you know how remarkably unprofessional and combative your staff at that property is handling business.

At this point, we are at the mercy of American Express or Booking.com to assist us in rectifying this charge, as your staff said, and I quote "you're going to have to do this the hard way if you want a refund"

Happy to discuss, please call anytime.

Brett Danis
[protected]
[protected]@gmail.com

We had no booking when we reached at ramada in pakistan karachi near airport counter around 10 am. The front desk duty manager the lady told me that I am sorry we can't accommodate as there is no vacant room. Uptil now. But when I asked her that system on booking.com is showing that you have vacant rooms. Then she said try from booking.com and but lady told me abt check in time is 2 pm. And secondly we had some issue tht we forget to bring one of guest id card.
The complaint is that why she didnt asked the id cards before deducting amount from my card. And secondly when I asked is there way to revert she simply refused and said u have to check out. All the activity regarding check in n check out was on paper based only on front desk counter and I have charged 17000 pkr for service which I didnt even availed I am very disappointed with pathetic service from ramada in staff
Please look into this matter n resolve and refund rhe wrong deducted amount. I would appreciate a positive response from your side thanks
Zubair
[protected]

Me and my husband check in to Ramada by wyndham Shreveport Airport. At 5555 Finanical Plaza. We got charged $250. For smoking in the room which we dont smoke at all. When we called the police they went inside the room and verified that their were not smell in the room of someone smoking even the house keeping manager stated that same thing. When i went to talk to the general manager of the hotel Alkhan he was very rude and even told me to sick his dick and kiss his [censored] in spanish him not knowing that i speak Spanish. Something needs to be done with this general manager at this hotel room because that is not professional the way he spoke to me and as a female i felt violated in so many ways. Not only that he charged us $250 dollars with no evidence we have written statement from the police and the housekeeping manger that their was no smell indicating that i was smoking. This man needs to get fired from his job for stealing and using inappropriate language. Something has to be done.

I made a hotel reservations on 1 Apr 2019 with the Ramada by Wyndham Shelbyville/Louisville East 251 Breighton Circle, Shelbyville, KY for two rooms starting 10 -12 May 2019. Confirmation # 80715EC03090

On 10 May around 5pm I contacted the hotel my reservation was still in place, in which I was told yes. I asked if I could cancel one room because my two sons were traveling in from two separate locations. But one son was not going to make it so I wanted to cancel one room to prevent a charge. The young man I talked with stated my room was prepaid however I did not prepaying for the rooms. He said he couldn't just cancel the room directly but could submit a cancellation letter. This was puzzling to me and I presume your staff knows what they are doing. Before we hung up I confirmed the one room was still in place and if I had to stop by to do anything before my son arrived.

I received a cancellation email titled cancellation - advanced purchase required
stating my reservation was cancelled [protected]). In order to qualify for the advance purchase discount that I had to provide a valid credit card. This too was also puzzling.

When my family arrived to checkin around 11:30pm the one room had been cancelled. They contacted me - I then contacted the hotel before midnight I was told I could not reserve a room at all. This was really puzzling because I had no issues when I made the reservation in April to date of 10 May until after I requested to cancel one of the two rooms.

I contacted the Shelbyville hotel today (17 May) hoping to talk with a manager but she was out. I talked with a Lori who states I may have been red flagged for all the Ramada hotels. Again this puzzling because I have never ever had an issue with any hotel stay I ever stayed and yet before I could even stay your hotel has rejected me.

My personal thoughts are the young man who entered the cancellation for the one room requested the incorrect cancellation code or something. And now I am red flagged at no fault of my own and want to understand the why?

Feel free to contact me [protected] or email at [protected]@yahoo.com

Thanks in advance
Dorothy Pillow

As guest of guest of a hotel resident we went to breakfast at 7:04 a.m. when we were approached by a hotel employee and asked what room we stayed in the reason we were approached in the first place was for profiling what are the guest of the guest is a transgender woman we were asked not to eat breakfast and to go back to our room and I was asked why guy bring this thing into my hotel referring to the transsexual there was Whispers of [censored]et and other derogatory homosexual remarks under the breath of the hotel clerk who also would not tell me her name this is outrageous my plans were for you to the media as soon as possible

Hello. I called the phone number listed to book a hotel. I could not understand your employee and I told that person (not sure if male or female) that I couldn't understand them. They sighed and became silent. I understand we all have bad days but that is very rude customer service. I hung up the phone and do not want to call back to have my questions answered by that same person. Thank you for your time.

Been employed at the Ramada for around 8 months in maintaince I did not receive a review until after 6 months an have been push aside for promotion twice I work very hard an have a good attendance record I feel I'm being discrimination because I have a beard an long hair an won't kiss management [censored] to get ahead I have trained 7 people in 8 months that all quit I know pretty all aspects of what needs to be fixed or replaced I make 11 dollors an hour that is not fair for how long iv Been an other maintenance people make the same an have been there less than 3 months I fear I'm being forced to quit to what is being done to me bye submitting this letter I feel there will be retaliation an I will be fired thank you

Omaha on 72nd st location, didn't have promised shuttle service. The night manager was very touchy feely and heard rumors that he regularly sleeps with female guests, don't know if these are true or not, but do know that he felt he had the right to try touch me while we were talking. Made for a very uncomfortable stay and based on this experience at this location, I don't believe I will stay at a Ramada again at any location, as I will not trust that employees will be professional when their manager is not.

I made a room reservation at the Ramada Inn Rochelle Park NJ for 5/2 check in and 5/3 check out. One room for one night Reservation #80891EC069417. Total charge $102.13. This reservation was cancelled on March 17 at 7:15PM. Cancellation#80891EC072610X. Cancel one room and one night. 5/2-5/3. I contacted the hotel front desk clerk and they told me the original reservation came through from Corporate as TWO rooms for one night. This is totally incorrect. As you can see from the original reservation it is one room for one night. I have been charged for one room/one night for 5/2-5/3. Please correct and cancel this credit card charge. The hotel said it cannot do anything. If you provide me an email I can forward you my emails for the reservation and cancellation.

Alex Soloway
alex.[protected]@gmail.com
[protected]

Hello my name is Duilio Gerretano. Reservation ID [protected].

I stayed at the hotel during Apr 21 to 22 2019 and expected a package to be delivered to me. According to FEDEX proof of delivery the package was delivered to the receptionist/front desk and signed by Clara Gaeta (Assistant General Management from the hotel) on Apr 18th 9:42AM but the package was never delivered to me even after asking several times at the front desk. I contacted the hotel about it and spoke directly with Clara but no one is taking responsability of my package and saying she never signed or received any package.

Item tracking ID: [protected]
Item delivery date: Apr 18, 2019 09:42 AM

Since my first action was to contact the seller about this and this takes from 1 to 2 days (through eBay site) i was only able to determine that the item got lost at the hotel after the seller sent me the FEDEX proof of delivery. Once this happened i called the hotel and I was able to speak with Clara but while explaining the situation she showed herself at a defensive posture and denied receiving any package and the entire situation. She was very rude and uncomprehensive. At some point she got angry and hanged up on me. However, before that I was able to send her an email with FEDEX proof of delivery for her to see that I was not lying. She then replied saying that the front desk security camera confirmed that I received 14 packages but after replying to her asking for assistance she never replied back. I have the email chain with her if you need it as proof. She confirmed the delivery but the package dissapeared.

I need someone to take responsability for what happened. Someone from the hotel stole or make my package dissapear. I know that the hotel has security cameras on the front desk and many other hotel areas to be able to fallow the package from when Clara signed it until its final destination. However the hotel is unwilling to do so.

Attached im also sending photos of all the packages i retrieved from the front desk within and without the delivery boxes. All this iformation can be proven by the security cameras.

I already contacted LAPD and Hawthorne police deparment but since im currently not in the US i cannot file a police report so i demand a solution asap.

Thanks

Duilio Gerretano