Ramada
Reviews and Complaints

I Keith Jones am a Nurse Practitioner my phone number is [protected], and was up on June 10th for a wedding weekend of my Nephew. I booked a room at the Ramada at Newark Airport on June 10th for 1 night and 2 nights at your Toms River Ramada for Friday and Saturday. The Newark location was a disaster. I rented a car at Midnight and drove around for an hour looking for the hotel. I called and was put on hold. I then got a flat tire in a rough area, with no lights, alone at 1 AM. I changed the tire went and got another car and tried again to find the hotel. I called 3-4 times only to be told by the front desk clerk he was 20 years, does not drive, and it was not his job to help me find the hotel. The hotel is located on a side street in the back of an abandoned building. I made it to a Merriot and they gave me directions. I finally arrived at 3:30 AM. This put my life and health at risk. I would file a lawsuit if I could. This is so NOT RIGHT to have a desk clerk tell a client it is not their problem. I even offered to go to the airport for the shuttle service driver and follow him to the hotel and was told he could not do that. Your staff is incompetent and disrespectful to clients. I tried reaching MJ the manager several times only to be told he was not available.
Check in
Jun 10, 2:00 PM
Check out
Jun 11
Duration of stay
1 night
Address
101 International Way, Newark, NJ 07114, USA
Phone number
+[protected]
Confirmation number
[protected]

So I was staying at Ramada Creek for about 2 weeks. During my stay, my wife was in town for about 6 nights and she was staying with me.

During our stay, she wasn't allowed to use the breakfast facility/Sehri(as it's Ramadan ) and so we used to do breakfast outside. Upon my check out, they asked me to pay breakfast charges for additional person for all of the 6 nights.

I told them that we were categorically denied the breakfast option stating that this is not in your package and so we did it outside. However, now they want to charge for the additional breakfast.

I told them that this is a scam and I am not going to pay it. I told them that I will put this on social media so you don't scam other people but they said we will not let you step out of the hotel and we will call the security. I asked them that I want to meet the senior hotel management but the guy at the reception said I am the senior guy and now security will handle you.

After wasting 30mins of my time, they asked me to pay a partial amount, which I did as I wasn't feeling safe and all of their staff has gathered around. However, I will be taking a legal action against them.

Just want to let the

I checked into the Ramada Inn in Texarkana, Texas on April 9, 2021 at about 5 PM. On arrival the front desk clerk was very rude, sharp and indignant with me as well as another man trying to check in. I asked if the hot tub was open, I was told no it was broken. I asked if they served breakfast. I was told no. Both of these items are why I booked this room in the first place. There was nothing on the website telling the customer that these things were not available. I got my room keys (room 208). I went to the truck and got my luggage and entered the side door of the motel. My first impression was that this place is disgustingly dirty. Carpets were filthy, walls were nasty, trim falling off the elevator door and smoke detector missing right above the elevator, (I have a photo of it). I went up to the room and felt like I didn't dare touch anything because of the filth. I tried my room keys and they did not work. I tried both cards several times. I walked to the front elevator. I did not work. I walked back to the middle elevator and went back to my truck. I decided right then that I could not stay there because of how nasty it was. I returned to the front desk and requested a refund and said I would like to go to a different motel. The clerk refused to give me a refund. I insisted I wanted a refund. When I was told again that she would not give me a refund I explained to her that there is a smoke detector missing from the elevator area and I would call the fire department and report the life/safety issue. The clerk went ballistic. She started yelling at me. One other customer was standing there as well as another employee. The other employee was trying to get her to calm down but she just kept yelling and making degrading comments to me. I tried to explain that I just wanted a refund and I would leave. She kept yelling and told me I would have to wait for a manager. (I have video of it) The manager came in about 15 minutes later and the employee took him (Brad) to the back office and apparently told him her version. He came out of the office very aggressively and pointing his finger at me, told me if I wanted to call the fire department to go ahead and do that but to "get off his property" I put up my hands in a defensive manner and told him all I wanted was a refund and I would leave. He told me he would not give me a refund and again to "get off his property" I handed him the door key cards and said "have a nice day" and I left. I am requesting a full written and verbal apology from the manager and the front desk clerk. Neither of these individuals should be in the customer service industry. Unfortunately I did not record all the conversations but I would be happy to supply the ones I have to your company. I also want full monetary compensation. You may reach me at the following: Brett Johnson [protected]. I look forward to somebody reaching out to me. Thank You

I have banquet booking for 11 march 2021 for my marriage. I checked Ramada because of its customer service. I am really disappointed with the treatment given by Yash, staff member. He is not cooperating with my requests. He was rude and unprofessional. He has spoiled my mood and I am thinking to cancel my booking now. I thought Ramada is pleasing and cooperative and I have a very bad experience. Yash Gandhi was very rude and misbehaved. Worst five star hotel service. Really disappointed

I booked to stay at the Ramada Newcastle-Gateshead on the 8th November 2019, due to a change of circumstance, this was then changed to the 27th March 2020.
I phoned the reservation line today as I have a funeral to attend in Telford and was asking if I could transfer my booking to this hotel instead for the 7th March for one night, and either pay the difference or lose the difference in money.
I was informed that they could not find my booking. When I phoned the Newcastle-Gateshead hotel, they informed me that they did not have the booking. I explained that I have the emails from Marcus, the manager, and Sharon the assistant, who had explained that they had made the changes.
I explained that I would like to transfer the booking to the Ironbridge Telford hotel and I was told that they would not do this, nor would they give me a refund.
I explained that I was not meant to make the payment until I reached the hotel but this had been taken anyway. The hotel said that this was not their problem and I need to take this up with booking.com.
The attitude and complete disregard for my situation from the hotel staff has upset and appalled me.
I want to keep the booking within the same company, but it seems that no one wants to help and support me in this time of difficulty.
The staff at the Newcastle hotel, went from stating they would see what they could do, but then became rude stating that they would not be changing the booking.
I explained that they have made a mistake as they have not even corrected the booking and currently I would have turned up on the 27th March and there not be a room available. Staff then became nonchalant and appeared to not care whether they could help me resolve this or not.

I am devastating until now of such disrespect and making fun of me been provided "" and made to my address by the hotel staff in my presence as talking on my back in Turkish language about me as a making fun between each other about me and pointing me as "this one" (stuff name at the reception desk - Mr.Dogukan Temel; 10feb2020 7-7.15 pm),
and further on top of it spreading my privacy in front of the public in the reception desk area where it is all in the entrance and exit to/from hotel while my check-out by "named" himself as a manager (Mr.Bayram Baldiz) instead of inviting me to a private business room perhaps in order to handle my complaint in privacy as per international law of privacy of customer and no single word of apology but instead of attacking me and involving in very rude attacking way of speech again with spreading all my private information of how I booked hotel room and which room I booked and when and so on - and all in public and on top converting this ridiculous monologue attack to my address with reception female stuff as a souk bargaining style!
I request the management of the Hotel Group to contact me immediately and I prefer that everything will be via mail only,
as after such attack and humiliation and mockery in my presence by your employees on my address thinking that I do not understand the Turkish language and further continued of rude attacking monologue to my address with sarcastic way of using words and same time spreading my full privacy in public verbally and I got a kind of phobia of having any conversation at this stage as I am afraid to be abused again.
I demand to take urgent actions against all the stuff!