Raymour & Flanigan Furniture
Reviews and Complaints

their finance company is from India. When I called them, to tell them, I lost my job. They are all forgeiners. You can't understand them, and they can't understand you. I'm a american, and tax payer, and I have NO JOB. I want the job, that they have. They would not do anything for me, as far a lower interest rate. The min payment, for me, was $35.00. I could only send them $20.00. They charge me a late fee, and raised the interest rate. I was never late, but because I didn't send the whole min., they charged me more. I called the store, and they said, that I would have to deal with wells fargo, and they wouldn't do anything either. I will NEVER NEVER, buy from Raymour and Flanigan again. BUY AMERICAN and DEAL WITH AMERI CANS.

What a horible little person>Back inlate nov 07 I purchased theater sitting>needless to say the salesman order the wrong pieces then began to lie about the mistake>Well then this RUDE manager who moves from store to store getes involved, which made matters worse>the set had to be reorder with the correct pieces>This person "Angela' tried to charge me for the mistake that was made by the sales person>. Well I refused to take the order until it was corect>this Angela person was RUDE and continued to harrass me into taken an incomplete order>I was only waiting for the console piece that the salesman said would fit with my theater seating, of couse it did not... I will never shop there again, I belive raymour and Flanigan needs to retrain everyone, including mamangers>I am writing this now because the set has since fallin apart (in home for about 1 year)>Now once again I am in battle to have the set looked and and fixed, the service plan, which was discribed to me incorrectly, is the most difficult service to get thru and have someone to take care of>I have to wait 3 weeks before the techn... comes out to my home>now is that convient>of course not*My advise is to stay away from this store and purchase elsewhere! Maria

I purchased a couched from raymour and flanigan and was very disatisfied with the company's service I was promised my couch would be delivered on Saturday April 4, 2009 by the sales rep. I spoke with the rep. on Wednesday April 1, 2009 she guareteed my item would be there and she would call me back to confirmed the time. She never returned my call I did not call her back because it was late and I figured she placed the order and was to busy to call me back. I called the following day and was told she never placed the order I am very disgusted with raymour and flanigan, I was told they were booke, I have company coming to my house and no couch I can not change my plans these people are coming from out of town. I am a very busy woman I work full time and go to school full time thats 5 classes a week, with 35 hours week When a customer makes a purchase they should not be scammed just so they can make a sale. I will never purchase anything from raymour and flanigan again and will make it my business to tell future customers strangers on the street, family and friends who are considering purchasing anything from your company not to shop there. And to make sure they log on to your website for compliants. My time is very valuable. In these days and times where the economy is in a recession and businesses are being forced closed I would think your company would try and please their customers so, they could give great reviews to other future customers, another thing with the economy the way it is and people are spending their hard earned money and this is the kind of service they recieve. This kind of service is unacceptable and is a diservice to me and my guest. I am remodeling my entire home but will be taking my hard earned money and my valuable time to another company who treats their customers with dignity and professionalism.

Bought furniture(bedroom set) 4 years ago when I was straight out of college. Didn't have enough money to buy straight out so opted to go the layaway route. I worked int he Schnectady, NY region then and happened to walk into the Raymour and Flanigan store just to check out layaway plans. I had not intention of actually purchasing the furniture right away. the saleman who greeted me was pleasant but with a shifty kind of appearance that I didn't pay much attention to at the time...in hindsight I should have! upon inquiring, he informed me that they didn't have any layaway options but that he could possibly help me get store financing. I agreed-BIG MISTAKE! I got approved for a $3000 credit line, and you can only imagine my glee! After walking around the showroom, I finally picked the bedroom set that I wanted and in my naivity, thought that I could come back probably the next day or so to finalize the sale. So I asked what the interest rate was and he replied "2%" very quickly while maintaining eye contact(didn't even bat an eyelid) I was overjoyed to say the least, because I mentally calculated that my payments would be very affordable. Fast forward to 45 days later...
Imagine my shock when the 1st bill stated an APR of 24%! it's 2% alright, but 2% per month! I immediately called the store demanding to speak to the salesman but was told that he no longer worked in the store. I explained to them what had transpired but they said that since I had signed the agreement, I was bound by it. I was fuming and my protests, of course, went unheard.
So 4 years and $94.00 per month payments later, I have finally paid off the furniture but have SWORN NEVER EVER to visit this shady company again.
My friends and family have been warned and thank God they have listened. Beware of those inviting ads on tv about no interest for such and such a period...complete lies.!
Lesson learned..take a deep breath and read the fine print

I've checked out these sites before and always read them with a grain of salt, so trust me when I tell you that Raymour and Flanigan is the worst! I could write paragraph upon paragraph (as I did is several letters to their customer service dept), instead, I'll give you the highlights of our terrible experience with R&F:
-The salespeople can be vicious
-The delivery people stink, keep a close eye on them!
-We rec'd a wrong piece in our bedroom set, it was a pain to get it corrected and getting our $100 refund was NOT easy! (the piece we wanted was cheaper than the one we rec'd and were charged for, we had to go to the store 4 times to finally get our money back for their mistake!)
-The bed was set up cheaply and improperly with wood slats to hold up the box spring, it broke within days and was finally replaced with a metal frame
-The bedroom furniture is not wearing well and the corners are losing their 'wood finish'
-Our dining set is now falling apart...literally splitting apart
-We had a 'technician' come with replacement legs and table base, but those were splitting out of the box, and we found out that the table is no longer being sold in the stores
-After contacting them, we are allowed to do a 'reselect' and choose a new dining set. Of course the only one that is comparable to what we have is $1000 more than what we orginally spent
-We are going to the store tomorrow to 'see what the manager can do' to help us with our problem and to get the new table, I'll keep you posted!
-BOTTOM LINE - DO N OT SHOP THERE, TERRIBLE, CHEAP QUALITY AND SHODDY CUSTOMER SERVICE!
(FYI we bought our dining and bedroom sets in May 2008 and had them delivered in June 2008. It is now March 2009 and they are falling apart and look like crap! R&F may have good prices, but don't get sucked in, spend a few extra bucks and get something of good quality and save yourself the headaches!)

My husband and i bought a dining set from them and paid in check upfront. unfortunately when the delivery peoplecame into the house and as they we're assembling the table we noticed that one corner of the table was torn open, we could see what the table was made of compressed wood, when the salesperson at the store told us that it was solid wood and of highest quality... but actually it was not. I paid good money for a solid dining table and they deliver me compressed wood?... and then as i was trying to get in touch with the store they directed me to the delivery office who handles the delivery, during this time i was on the phone the delivery people we're trying to hurry up and leave us the damaged table, we told them to hold on and stay until we get somebody on the phone and get this straighten out... and this got the delivery people upset. ..and then the person i talked to over the phone was stupid enough to tell me to juts keep the table ( because i told her i needed the table that night i was having a dinner party that night and i needed a table) and they'll just send somebody to come fix it when they can schedule it...ARE THEY F... kidding?... i paid good money to buy a damaged table... is this what Raymour and Flanigan is all about?/... we'll get your money and we'll give you any crap we want?
They suck !... of course i asked for money back, and they told me they would send me a check in one week... i waited and 2 weeks passed and still no check, i follow up and they said they already mailed the check and was surprised that we haven't recieved it yet... they said they will cancel the initial check since it was already mailed out and send me another one but unfortunately i have to wait another week because they only cut check on a friday... and so i wait again, and lo and behold i got the check but it was mailed wednesday, not the friday they said was the only day they cut checks... LIARS LIARS LIARS...they never mailed me an initial check, and they selll CRAP!1CRAp CRAP CRAp CRAP

I bought a rich brown living room set from Raymore and Flanigan and have had problem after problem with it! They promise delivery in three days or less, it took them over a week to deliver a ripped couch(two foot rip). I live 3 miles from the warehouse. Then another week to get a couch that is of poor quality. I paid over two thousand dollars for a couch and love seat. The recliner part of the couch would not recline properly, when they came to "fix" it twice it never got any better. To top it all off the dark brown leather turned orange in areas after six months. When they sent someone to fix it he said he could put a paint on it but it would rub off on our clothes! So over two thousand dollars later and my furniture is falling apart withing six months. Their customer service is also terrable!

Re: A purchase from hell:

Raymour & Flanigan,
Franklin Mills Store

On Sept. 7, 2008 I purchased a Shelburne king size bedroom set from your Franklin Mills store. When the bedroom set was delivered, I did not see a screwpoint on the headboard sticking up through the top which held the lamp underneath the headboard on. When my husband came home from work that day he noticed it immediately and called the store the customer service told him because I accepted the delivery I can’t return it. I had to give up a one time return policy to have them give me an undamaged headboard. This was a manufacture defect per one of your techs, I found out later. When I purchased the set I told Mike that I wanted this set and the chest. I never received the chest. Mike told me he did not add that to the order and I would have to come to purchase that and would have to pay another $75 delivery charge. When I came in he apologized and told me he will give me the discount of $75 to make up for the mistake. I thanked him and went on my way. That weekend we set the bed up. We discovered the base is incorrect. The drawers should be at the bottom and the empty panel at the headboard per the R&F website imagine. The footboard also does not line up with the pre-drilled holes that the manufacture had made. The one I have now has the drawers at the headboard leaving me unable to access the two drawers. I called the store to speak with Mike he told me to just move the nightstand when I need to access them. I told him the nightstand was heavy and hard to move. He told me to leave enough room between the two so I can access it. according to the direction their is a right and left base. I had to wait 3 wk. for a tech to come out and agree it was the wrong side and I showed him the directions, he drew a diagram and I signed it. I got a call saying the drawer base will be delivered. I took the day off and when it was delivered the person said it’s them same one that I have now. I paid over $3600.00 for this set it was not a floor model nor an outlet item. Finally they said they will special order the base. They Finally ordered the correct base On 12/15 I got a call and was told the base was in. On 12/20 I was told the base was badly damaged and there will not be a delivery today. I could of cried. Till this day 12/26/2008 I have not received the correct drawer base.

When I received my bill that I financed through Wells Fargo and it had finance charges on it of $75. I called and spoke to Cust. Service and they told me that because the items were made on different days I was not eligible for the 2012 no interest charge. It should of been made on one day but Mike never placed the order correctly. On 12/20 I received my bill again and the finance is still there.
I called them again and was told the manager is now gone to redo the bill and charge me reg. price for the bedroom set. I told the women I didn’t receive a sale price. She told me I will be charged for the special order base charge and the full cost of the chest with two delivery charges which would come to $4119.00 then, I can have no financing till 2012 “she said because see SWEETIE you can’t have them both”. I can’t believe how I have been treated. My husband wants the set out of the house because of the way he was treated. I was not rude with them. I love this set. After talking to them on 12/20 I agree with my husband, I would also like the bedroom set taken out. I have always brought from R&F. They are a decent business and won’t close there doors tomorrow morning. I could of received this experience from La Donne’ furniture. My mom always brought her furniture from Mealy’s. I will also from this from point on. I am in need of a livingroom set, a childs bedroom set, and a king size mattress. I am sorry to say R&F will not receive my business. I would like the furniture to be picked up I will no longer deal with the store.

Purchased $3700 bedroom set. 4 pcs arrived, 3 were damaged one of the 3 made incorrectly from manufacturer with bubbling of the finish and peeling of the paint. Waited a week for service. Service fixed one pc two pcs needed replacement. I am still waiting on replacement for 2 pcs, it is week 3. Service has had 12 pcs of furniture looked at for possible delivery to replace what I have. All 12 pcs have been damaged and did not pass inspection. It's been 3 weeks now with 3 delivery dates scheduled and cancelled because they do not have new undamaged furniture to bring to a customer. Store manager says sorry and I have yet to see some action toward a resolution. The absolute worst customer service I have ever had. Inferrior products damaged by delivery and damaged when they were made with inferrior paint materials. Delivery people schlep through your home over your new beige carpets, no booties, no taking shoes off, no wiping of shoes, no regard for a customers home. This company should pay us to take their furniture and should pay us for carpet cleaning. I do not care if it takes them 8 weeks to get a decent undamged pc of furniture. I will call the store every single day and each day I wait, more money is coming off my bill or they can pick up what is here in my home and retrieve it off the pile in my front yard on their next "delivery date" coming out to "hamlin". Just terrible unacceptable service.

Purchased youth bedroom set in early Aug 2, 2008. Paid in full. Two pieces arrive functional but damaged. One of the pieces is replaced Oct 18 after 4 prior failed replacement attempts. Customer Service manager promises $119 credit to make up for my troubles and promises to replace the other defective piece.

On Oct 31 one of the bed rails fails and bed is unusable. Customer service says bedroom is no longer manufactured and can neither be repaired or replaced. Also states they will be unable to replace/repair the other defective piece. I am referred back to the store.

Credit for $119 was never received.

Nov 4 Yonkers store manager claims ownership for resolving this issue. I propose a partial credit and that I will get the furniture repaired myself. Changing the bedroom is too difficult because entire room was accessorized to match (including carpet and wall paper).

Nov 11 Regional Manager agrees to my proposal and claims I will receive credit shortly.

Nov 21 Store claims they have processed credit but their credit card provider claims they have not received the credit. I remain stuck in the middle.

The above summary does not begin to illustrate the experience which I have been documenting in painful detail on a dedicated blog

http://rflanigansaga.blogspot.com/

I brought a couch and loveseat from this company and when I received it, it was uncovered and they tried to put it in the house. Unfortunatly it wouldn't fit in the front door and I had them leave it because I had the back door blocked off. They gave me a sheet to sign saying I gave them permission to leave the furniture outside, which I signed, not knowing that I should of looked it over. When they left I notice that the furniture was damage, but because I sign the form they said they can't replace it. They can two times to my home with new couches and was told to take it back because it wasn't there fault. I paid $2000.00 for 2 pieces and you think I would damage my own furniture? The crazy thing is I believe the driver and I should of read the fine print and look over everthing before they left.

Purchased a couch from them 6 months ago- it now looks like it is 10 years old. I purchased the platinum protection plan and was told that if a tech came out and found it to be beyond repair that I would receive a replacement or refund. Well, the tech did come out and he did find that. He said the whole couch was damaged and there was nothing that could be done to fix it. I never received a call back regarding what was going to happen next. When I finally got through to someone, I was told my whole warranty is voided because there appeared to be cat scratches on the couch. The whole reason I purchased the plan was because the salesman told me it would protect against cat scratches. They refuse to give me a refund and say all they can do is send another tech out to look at it. I am confused and saddened. My 6 month old couch looks like it is 10 years old. Regardless of the warranty, my money should be refunded because they sold me such poor quality furniture. Has anyone had success filing a complaint with their credit card company or the better business bureau? Those are my next steps, aside from trying to get together a class action suit.

Buyer Beware

We recieved our sofa on 10/3/08 and 3 days afterwards the sofa began looking old and worn. The throw pillows has lost half of its stuffing and shape, and the seat cushions are flat. We are not overweight people and are hardly home to enjoy the product. Even if we were, the merchandise shouldnot disintegrate after 3 days. I contacted customer service in NJ and the first rep. I spoke to attempted to make it my responsibility to call the repair department in Connecticut to ascertain an appointment. So, I called again and spoke with someone a little more helpful who scheduled a service appointment for me on 10/22/08.

Because the store doesnt accept exchanges or refunds I am stuck with this piece of crap. Take your time and shop around! Good Luck!

I purchased Broyhill furniture which is expensive almost five years ago and it is ready for the trash. We are adults so there is no abuse only general wear. They don't care. Just try to sell you something else. Do your self a favor and just buy from a cheaper store. It will last about the same.

I spoke to a manager who sent a repair person they tell be they can take the furniture to the repair shop at my cost, 37.50 to truck it there, 37.50 back and 45.00 an hour to carefully peel back the fabric to re stuff the arms and redo the cushions. I purchased two sofas and two chairs. I got rid of one sofa already but now I just have to get rid of the rest. What a disgrace. They suck!

Never buy anything from Raymour & Flanigan! They are the worst furniture retailer ever! All they do is make mistakes and then the consumer is the one that suffers. More people need to report there experiences to the Better Business Bureau. Something needs to be done about how they do business.

I have been dealing with Raymour & Flanigan for 7 months. That is too much of my time waisted. All because they can not deliver my furniture in one piece and I received defective merchandise. It took them six times to finally get my furniture right. Don't believe the store managers or associates, they will make you promises and never come through on any of them.

If you purchase anything from that store you are making a big mistake!

Raymore and Flanigan we purchased a floor model bedroom due to renovation we had a delivery date for Aug 30th omg! They voided our order they sent the drivers without the queen frame they did not deliver the dresser we spent about 8 hours in a weekend...do not shop there...they sold the dresser to someone else as one piece they were rude and then they had the nerve to tell us to pay for the frame we need some kind of compensation for our time and aggravation nothing they found a dresser and gave us a queen frame and still it is not delivered and worst of all they want us to pay for the delivery of the dresser

I purchased the ever so wonderful platinum plan. Make a long story short... Never ever buy furniture from them. It will be the biggest mistake of your life! These people should be ut of business... The customer care is for the pits. They could care less if your unhappy or not! I am posting a complaint on the better business bureau. I hope can at least help someone from making the same mistake I and others have made!

I purchased the Carnegie love seat and couch along with the Elations table and chairs from the Manchester, CT R&F on 7/27. I was purchasing my first condo, closing on 8/15 so I wanted to get everything all set ahead of time. I scheduled an 8/21 delivery. At the encouragement of my salesman, I chose the least busy delivery date to be nice to the store.

After I decided on my furniture, I went out and purchased decorations, lamps, etc, all based on my choice of a deep plum couch and love seat.

At 7 pm on 8/20, I called R&F to find out what time my delivery was going to be. Long story short: somehow, my purchase had been cancelled out of the system. (In error of course.) Not to worry I was told, they put it back in, but I'd have to take delivery on Saturday 8/23 instead. They promised me free delivery and a 100 dollar gift card.

This was a problem for me because I had scheduled painters to come in to pick out colors for my condo based on my furniture arriving. I asked the woman I was speaking to, Jill, if I could come down and pick up a pillow from the floor model 1st thing in the morning on Thursday, 8/21. She said that was not a problem.

The next morning, I took the 1/2 hour ride down to Manchester. I asked to speak to the store manager so I could get the store pillow. Low and behold, they no longer had the floor model of the couch. Jerry, the store manager with 2 weeks experience, was beyond rude to me. Their store messed up, and he was treating me like it was my fault.

So, I asked him if I could take one of my actual pillows from my couch. Jerry went to check on my order. After about an hour, he came back. He told me that everyone messed up. My love seat had been sold. He said that IF I was able to even get it, it would be at least 6 weeks. Also, that was a big if. The chairs from the table were backordered. My furniture was not going to be delivered on Saturday.

He told me that I was out of luck and to pick out new furniture. Now, I have over 500 dollars worth of merchandise I've purchased to go with plum couches that I can no longer use.

This should not happen on an order placed three weeks in advance. I picked out a new couch. By the way, I HATE IT.

I had to bring the sample, which was cut off the floor model, to the painters. Then, I had to drive back to the store to figure out what to do about the table and chairs. Somehow they 'found' the chairs and my delivery was back on for Saturday. R&F took back their gift card and free delivery offer that they had offered me the night before and my bill managed to increase significantly.

Saturday 8/23 rolls around and I get my delivery. The plastic on the chairs have been left on. I had to spend over an hour taking the chairs apart in order to get the plastic off. Also, R&F delivered the wrong table top. Finally, I realized on my receipt that they had OVER charged me on the table.

I spoke to the manager, Bill. After much coaxing, he had my bill reduced by the shipping and the overcharge for the table. He asked when I could have the correct table top delivered. I suggested either Tuesday or Friday after 4 PM. I was told that these times weren't convenient for them. Well, the delivery of the wrong table wasn't convenient for me.

We set up another Saturday delivery, Saturday 8/30. I was supposed to be the 2nd delivery on the 8 to 12 truck. At 10:30 I called Bill because my table top still hadn't shown up. Guess what? It never did.

I don't know when I'll get it because no one will call me back from the store. Someone from the depot called me and said he'll personally bring it by Tuesday at 4:30, but I really don't believe it.

Raymour and Flanigan is by far the worst company I've ever had to deal with. They have yet to compensate me for anything. 3 day delivery guaranteed my ***!