Raymour & Flanigan Furniture
Reviews and Complaints

We ordered a couch from raymour flanigan (order 08230w2ifdg) on august 23 2020. A customer care person called and said that the couch would be ready for pick up on sept 4th or 5th. As we got closer to the date I called and was told it was definately coming in on those dates and to expect a text message. The dates came and went with no contact, I called in again on the 7th and was promised it was to be delivered in 2 days time, no later than the 10th. Again the date came and went with no contact. I called in again on the 10th and again was promised it was coming. By the 11th still no news. I called in again and was rudely told it was now expected on october 3rd. And if I didnt like it to cancel. They wasted numerous days of my time as I was waiting to hear from them to collect the couch, they repeatedly lied to me about promised delivery dates and their attitude overall has been one of could not care less. Seeing all the feedback on facebook I think all their customers are facing this. I do not believe that they will deliver the couch in october. They have already taken payment for an item, that as far as I can see from my expereince they have no intention of delivering for who knows how long. Their service has been shocking. I want someone to contact me immediately from raymour with actual information and a correct delivery date. I want that person to also have a better atitude than tough luck, deal with it.

I have purchased and dining set from raymour and flanigan in 2014 and purchased a platinum protection at the same time. Now that my platinum protection plan has expired I needed a seat bottom for my dining set chair and i have been calling their customer service since June 10th and I have been going around in circle to get a seat bottom cushion for my dining room chair. Can anyone help me out please

thank you

hitesh shah

A broken lamp replacement have not been received, representative processed an even exchange and a new sale, told me a manager will process a new order and I will receive a confirmation email that I did not get. Before that I have been requesting help several times to no avail. I called customer service four times and some of them were very rude and unprofessional, I was surprised that they treat you that way. I bought a lamp from Wayfair before that was defected they did not even ask me to return and immediately sent me a new one. I never thought that I would have such a poor experience with Raymour & Flanigan.

They accept change the dining table, but in the store don't have in stock and is discontinued, they give credit for that, but all the dining table is more expensive, And they in the beginning offer me give my money back for the plan 129, 95, now they don't want give money back, I try to cancel all my plan and same thing just they want give my partial money back that's not right

I purchased two Thane Power Swivel Chairs in July 2018. I was undergoing a house renovation and didn't start using them until late September.
By November one of the chairs began leaning to the right. Eventually the top right of the back cushion came apart. With the help of a neighbor, we were able to pop it back together. In early summer 2019, the second chair began leaning a little to the right. Several weeks later, the metal portion broke entirely from the wooden frame. I purchased an extended warranty but found out it was only for the fabric and it was a couple of weeks beyond the warranty coverage of the wooden frame. The chairs had been used for under 10 months. I live alone and the chairs are not heavily used. Raymour and Flanigan's customer service said it was beyond the warranty coverage date even though there was an obvious defect in the design. I have read many horror stories about R&F customer service and a former employee said they just don't care. Consumer Affairs website states the company is not accredited and they have an average of 1 1/3 stars out of 68 reviews posted in the last year. I would welcome hearing from someone higher up in the company but I am not holding my breath.

Last night I went into the store to select a new mattress because the first I purchased was not comfortable king coil, so I called earlier in the week and spoke to Mark who was very kind even though I was a few days past the 30 or 45 day mark and he told me to just come in. I went in 10/31/19 and Dale Wolf was a total jerk the way he treated me. he wanted to know who told me that I could pick out a new bed, and I explained to him that I had called. And he said you know you are passed the time. I knew that . I didn't need to be treated like a criminal I spent another 1200 00 on top of what I originally spent. He never helped me make a selection or offered any advice to another bed. Don't know that I will shop there again

Debbie Alles
[protected]@gmail.com

Ray more & Flanigan has cancelled my credit card. I had a zero balance, I had this card in my wallet for a few years after purchasing furniture through them. All was paid in full. They cancelled my card due to lack of activity and my credit score dropped 17 points. I have always paid my bills on time, I do not believe that this is fair. I am being penalized for paying everything off and not carrying a balance. I do not understand how my credit score could drop so drastically. I will never apply for a store card again. Paying it off and not charging has actually hurt my credit score. Feeling scammed

We purchased a $1300 mattress with the platinum protection plan; unfortunately my son was playing with scissors and cut and punctured part of the mattress. RF contacted me to let me know they cannot do anything because of the excessive amount of punctures. They only treat one puncture at the time. Insane! They won't do anything even though it clearly states in their protection plan that they cover cuts and punctures. They only want to offer me $100 out of the total! What am I going to do with that?! I have to be stuck with a broken Mattress because they refuse to solve the issue with more than just a gift card; what makes them think that after this experience I would want to purchase with them, again and what am I going to buy with just $100; the least they can offer me it's a replacement mattress.

Omg wish I read all these complaints before I went on the online store to purchase... Yes I was given the thrid degree when I used my debit card t o make a purchase this was after er they already deducted the money... Asking me questions like I was on trail.. Never. Again. I cant anymore I like simple on to less drama I know there a store out there..

My name is Jason Heyman and I purchased a couch 3 years ago. I spent !, 400 in this couch and I expected it to at least last 5 years. The material is peeling off the couch as I will insert pictures as well. There is a sharp piece of medal under the cushion that cut my daughters finger open. I will also attach a pic. I called and they told me there is only a one year warrenty on the couch and that the peeling is not covered. This is unacceptable and not something I expected from Raymour and Flannigan, The couch should last 5 years at least. I do expect some help with this situation especially when my daughters hand is getting cut from a medal piece spiking through the cushion. I will take further action if needed

I purchased a dining room set at the beginning of the month (December) and when I was putting it together, one of the seats to a chair was damaged. I called the store immediately and was given the contact information for "Customer Care". I contacted them the next day and was asked to forward pictures of the damaged chair. I did that and finally hear back from someone today. The customer care department had to forward my pictures to the service department to see IF they were going to repair or exchange the damaged chair. The chair is clearly non-repairable but I was just going with the flow and letting the gentleman do what he was supposed to. As I said, I finally heard back today (after 2 weeks) and they aren't going to replace the seat, they are going to repair it and not until after Christmas! It is NOT repairable and I plan to have a family dinner for the Holiday (hence the reason for the new dining set) and now I am out a chair. I've waited over 2 WEEKS to hear that they aren't going to exchange a non-repairable chair? SERIOUSLY? It's not like this is a warranty problem, this is a brand new set. Why wouldn't anyone exchange something that is brand new?
I want a new seat to the chair. PERIOD!

December 1, 2018 I visited the Raymour & Flanigan Gateway Center and had the worst store experience ever. Upon walking into the store a sales associate asked, if both me and my sister needed help and we replied " no we are just looking", thank you. We were shopping around for two possible pieces of furniture and just needed to view the options in person. Sales associate named - Ryan was helpful when we had a question and professionals. Walking to wards the back of the store sales associate named Bevon approached almost in a corner and states stated what was our problem, I was astounded, he asked what was our issue and why didn't we need any help. I was surprised and asked what was his reason for attacking us about not need any help, as I wasn't aware that looking was an issue. He stated that the floor manager was there and he (Bevon) doesn't see why we didn't need help and we were there to waste time. Never in my life have I been approached by sales person with such rude and condescending tone and behavior. It is absolutely ridiculous that employees representing any company should be allowed to speak to customers in that way. No questions regarding the items of furniture that we were looking at or offered to introduce a product or quick fact as means of gaining our attention, instead it was a full on attack. I was searching for a bed and sofa and just wanted to view the options as it would have been for my little sister. Instead of having a good experience and it's the holiday season, Bevon ruined a first experience to Raymour and Flanigan and tainted our whole view. So many other companies offer similar furniture and service and with retail stored being on the decline to the online market, you would think that sales associates would be a little more customer focus in there delivery and customer service skills. Ashley Furniture, Wayfair and Ikea had similar options but I chose to visit this store and this was my experience. I spoke with the Sales Manager who offered an apology but could vividly see Bevon in his office right after staring me and sister down from the office window while another customer was conversing with us. This is totally unacceptable and word of mouth and great customer service experience goes a far way. My aunt has gotten her bedroom set from there in the past and recommend I visited the store and look before purchase and this was my experience. I was belittled and handled in a very rude and condensing manner by Bevon who blankly let me and my sister know that we were there to waste time, he didn't even cover what he was saying but said it word for word, we were idlers. Something needs to be done.

hello

I have been requesting a simple order of replacement of my cushions for my loveseats Since March of 2018 till today all I do is get a run around. I have been asking to speak to a supervisor and no one can get me someone to speak too.
my name is Gloria Castro I live at 1095 university ave apt 6-h Bronx ny 10452
phone number is [protected].

since the order was placed it went to the wrong address first, then they has the incorrect phone number, then the wrong part came in, then I had five different offices calling for a delivery date, then my delivery was changed, then I was told it was in the wrong district for delivery and this has been a on going game that im tired. I need someone to give me a call that know what they are doing.all I do is call and be place on hold. I work just like you do so I don't want to be on hold on a company call for a personal matter that you guys cannot resolve for me as I see.

My husband and I have purchased over $10, 000 worth of furniture for ourselves and 2 bedroom sets for our grandchildren.

The dining room chairs are falling apart, the "LEATHER COUCH" THAT ISN'T LEATHER IS RIPPING (THIS IS OUR SECOND ONE, SECOND RECLINER AND SECOND MATTRESS).

I am told no one can help us with the couch unless it's an accident?

I'm going to get a Lawyer and report you and also I will bad mouth you all over the place until something is done.

I have seen all the absolutely horrible reviews about your furniture, so I know I'm not alone.

I purchased the grey Artemis sectional in June 2016. The sofa sits in our living room near a window and the fabric is fading and yellowing in all areas that are exposed to the sun. This includes the actual coach and the cushions. I started noticing the yellowing within the first year of the purchase and began rotating the cushions but I has just continued to get worse. We are longtime customers at Raymore and Flanigan and I am very disappointed at how quickly this fabric has faded.