Raymour & Flanigan Furniture review: Mattresses

On February 27, 2022, I made an online purchase of a mattress from Raymour & Flanigan Furniture. During the ordering process, it was promised that I would receive a $100 gift card. Despite waiting for a year, the gift card never arrived. My attempts to resolve this included numerous phone calls to customer care. Each time, the agents assured me that my information was on record, and they would escalate it to the manager and account department for investigation and a callback. However, over a year has passed, and I have received no response. My order number for this transaction is 02282H4OAUX.

Subsequently, on July 19, 2023, I visited the Raymour and Flanigan store located on Cropsey Ave. There, I intended to purchase another mattress with Document #07193H6UYTM and Customer# CHANR41064. I communicated my concern to the staff, who indicated they were unable to apply the $100 credit and promised to liaise with the accounting department. Despite their assurance of a callback, I never received any communication.

Adding to my disappointment, a sales representative had originally informed me that I would be receiving a $25 Visa card upon purchasing the mattress. Regrettably, to this day, the Visa card remains undelivered. A call I made on August 23, 2023, to the staff, specifically agent Halina Denisovich, resulted in the assurance of a callback. However, no such call materialized.

As the Managing Director of a Hospitality Company, I am left with the impression that your company's focus leans heavily towards sales rather than fostering customer loyalty through satisfactory post-sales support. It is disheartening to witness the lack of attention to returning customers. I extend my best wishes to your company moving forward.

Romain Chan

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